Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11194220April 5, 2019
UNKNOWN OR OTHER
2017 JEEP GRAND CHEROKEE LIMITED 4X4 SAYS "SERVICE TRANSMISSION". THIS IS A NEW VEHICLE AND ALREADY IS HAVING ISSUES WITH TRANSMISSION!! THIS APPEARED WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192549March 30, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
GOT IN VEHICLE TO LEAVE SCHOOL AND DASH BOARD LIGHTS LIT UP LIKE A XMAS TREE BUT CAR WOULD NOT START. AFTER 20 MINS OF TRYING IF FINALLY STARTED BUT POWER STEERING WAS OUT. TOOK CAR TO DEALERSHIP, THEY DROVE IT FOR A WEEK BEFORE PROBLEM REPLICATED AND DIED TWICE ON THE ROAD. THEY HAVE HAD IT 2 WEEKS NOW THINKING IT MIGHT BE A PINCHED WIRE. SOMEWHERE LIKELY IN THE DRIVERS SIDE DOOR. WILL GET BACK TO ME MONDAY, APRIL 1, 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186936March 14, 2019
STEERING
WHILE BEING TOWED BY AN RV, THE JEEP STARTED VIOLENTLY WOBBLING WHICH SHOOK MY 40,000 # RV PRETTY HARD. THIS STARTED AFTER A SLOW (ABOUT 5MPH) RIGHT TURN AND THE JEEP WENT OVER A 4 TO 5' HIGH CURB. THE WOBBLING DID NOT STOP UNTIL COMPLETELY STOPPING THE RV. THIS HAS ONLY HAPPENED ONCE IN 5,000 MILES OF BEING TOWED. HAS NEVER HAPPENED WHILE DRIVING THE JEEP ABOUT 6,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185729March 11, 2019
FUEL/PROPULSION SYSTEM
I'VE BEEN HAVING ISSUES FILLING UP MY TANK ALMOST SINCE THE BEGINNING OF MY PURCHASE OF MY 2017 GRAND CHEROKEE. I AM LOOKING FOR ANSWERS AS TO WHY IT IS SO HARD TO FILL MY VEHICLE WITH GAS....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184537March 6, 2019
ENGINE
THE START/STOP SYSTEM ON THESE VEHICLES IS AN ACCIDENT WAITING TO HAPPEN. IF I FORGET TO SHUT IT OFF AND PULL OUT INTO TRAFFIC AFTER A STOP, THE ENGINE DELAYS ACCELERATING CAUSING ME TO NOT GET UP TO SPEED QUICK ENOUGH TO MERGE PROPERLY INTO THE LANE. THE START/STOP FUNCTION IS GOOD FOR CITY DRIVING AND SHOULD BE AN OPTION THAT IS DEFAULTED OFF AND SELECTED TO ON WHEN THE DRIVER SO DESIRES. THIS CONSTANT TURNING THE SYSTEM OFF EVERY TIME THE VEHICLE IS STARTED IS A SAFETY HAZARD IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183116February 28, 2019
ENGINE
JEEP IS A 2017 WITH 64,000 BARELY OUT OF WARRANTY. JEEP KEPT STALLING OUT AT STOPS WHILE DRIVING AND EXTREMELY ROUGH IDLE. TOOK IT TO DEALERSHIP, CONTACTED CHRYSLER CUSTOMER SERVICE ABOUT THE KNOWN ISSUE AND NOTHING THEY CAN DO. EXTREMELY DANGEROUS AND DO NOT FEEL SAFE DRIVING THIS PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182176February 24, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2017 JEEP GRAND CHEROKEE IT'S HAVING ELECTRICAL PROBLEM FOR ALMOST 2 YEARS NOW AND THEY CAN FOUND WHAT'S GOING ON I ALMOST GOT KILL OUT OF NO WHERE MY CAR STOPS ALL THIS MESSAGES COME UP IN THE DASHBOARD IT'S CRAZY I CAN'T DRIVE THE JEEP FOR MORE THAN 1 HOUR BECAUSE I STAR HAVING PROBLEMS PASSENGER SIDE WINDOW STAR GOING DOWN BY ITSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175290February 22, 2019
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
2017 JEEP CHEROKEE LATITUDE. CONSUMER WRITES IN REGARDS TO ALARM ISSUES. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173493February 1, 2019
VISIBILITY/WIPER
SIDE DRIVER'S AND PASSENGER WINDOWS SHATTERING - WALKED TO CAR PARKED OUTSIDE. OPENED DRIVER DOOR, SAT DOWN AND CLOSED THE DOOR. UPON IMPACT OF CLOSING THE DOOR THE ENTIRE PASSENGER SIDE WINDOW SHATTERED INSIDE THE CAR. I HAVE READ ONLINE THAT THIS HAS HAPPENED TO OTHER GRAND CHEROKEE DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173188January 30, 2019
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
AIR RIDE SUSPENSION SUSPENDED WARNING VEHICLE WAS JUST STARTED. TURNED OFF RESTARTED THEN VEHICLE ENGAGED 4LOW AND AGAIN INDICATED SUSPENSION SYSTEM SUSPENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172862January 29, 2019
POWER TRAIN
THE VEHICLE'S AUTOMATIC TRANSMISSION HAS HAD 6 INCIDENTS WHERE IT HAS NOT SHIFTED PROPERLY: 3 TIMES IT HAS BEEN STUCK IN 1ST GEAR AND NOT AUTOMATICALLY SHIFTED TO HIGHER GEARS. EACH TIME THIS HAPPENED WHEN PROCEEDING FROM A FULL STOP WHEN THE TRAFFIC LIGHT CHANGED INTO AN INTERSECTION, WITH THE GEAR SELECTOR IN D. EACH TIME I HAD TO QUICKLY PUT THE GEAR SELECTOR IN N AND BACK INTO D TO REMEDY THIS. 2 TIMES, WHILE AGAIN STOPPED AT A TRAFFIC LIGHT WITH THE GEAR SELECTOR IN D, I STEPPED ON THE ACCELERATOR WHEN THE LIGHT CHANGED, BUT THE VEHICLE JUST REVVED AND DID NOT MOVE. I CHECKED THE GEAR SELECTOR AND IT WAS STILL IN D, BUT WOULD STILL ONLY REV AND NOT MOVE. AGAIN, AS ABOVE, I PUT THE GEAR SELECTOR IN N AND BACK INTO D. ONLY THEN WOULD THE VEHICLE DRIVE. JUST LAST WEEK, I WAS ATTEMPTING TO PARALLEL PARK ON THE STREET. I PUT THE GEAR SELECTOR IN R TO BACK INTO THE EMPTY SPACE. NO VEHICLES WERE BEHIND MINE, NOR ANY ON MY LEFT. I STEPPED ON THE ACCELERATOR, BUT THE ENGINE JUST REVVED, THE VEHICLE DIDN'T MOVE. I TRIED AGAIN AND AGAIN, BUT IT JUST REVVED. I PUT THE GEAR SELECTOR IN D, WENT A LITTLE FORWARD, THEN PUT THE SELECTOR IN R. THIS TIME THE VEHICLE DID MOVE IN REVERSE. THESE INCIDENTS HAPPENED OVER THE PAST 2 YEARS. THE VEHICLE IS CURRENTLY IN THE SERVICE DEPARTMENT AT MCKEVITT CHRYSLER JEEP DODGE IN BERKELEY, CA TO DIAGNOSE AND REPAIR THIS RECURRING ISSUE. THIS IS THE 3RD TIME I HAVE BROUGHT THE VEHICLE TO THIS DEALERSHIP FOR THIS SAME ISSUE. THE PREVIOUS TWO TIMES, THEY WERE UNABLE TO FIND THE CAUSE OF THE PROBLEM. I HAVE FOUND THAT 20 OTHER OWNERS OF 2017 JEEP GRAND CHEROKEES HAVE REPORTED SIMILAR COMPLAINTS ON THE CAR REPAIRS.COM WEBSITE: HTTP://M.CARCOMPLAINTS.COM/JEEP/GRAND_CHEROKEE/2017/TRANSMISSION/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172723January 29, 2019
AIR BAGS
2017 GRAND CHEROKEE TRAILHAWK GOING IN FOR THIRD TIME TO TRY TO FIX AIRBAG LIGHT COMING ON. TAKEN TO 2 DIFFERENT JEEP DEALERS AND STILL AIRBAG LIGHT COMING ON , ALSO SHOWS IN VEHICLE HEALTH REPORTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171883January 24, 2019
ENGINE
VISITED OFFICIAL JEEP DEALERSHIP FOR AN OIL-CHANGE ON JAN 19, 2019. DEALERSHIP DID NOT RECOGNIZE A RECALL ON THIS VERY VEHICLE WAS INCOMPLETE AND DID NOT INFORM ME NOR FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165830January 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY 2017 GRAND CHEROKEE IN DRIVE MODE IN A INTERSECTION TURNING LEFT, THE DASHBOARD SHOWED A MESSAGE OF 'SHIFT INTO PARK' AND WAS PUT INTO A NEATURAL MODE BY ITSELF DISABLING DRIVE MODE OPTIONS BUT STILL IN A 'DRIVE' STATUS NOT ALLOWING ME TO PRESS ON THE GAS TO CONTINUING TURNING LEFT, THE ONLY WAY TO CHANGE THIS STATUS THE VEHICLE HAD TO BE COMPLETELY TURNED OFF AND TURNED BACK ON AGAIN. THIS WAS A VERY SCARY INCIDENT AND APPEARS TO BE A MALFUNCTION WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161319December 14, 2018
WHEELS
THE MICHELIN TIRES-285X60XR18 NEEDED TO BE REPLACED AT 16,000 MILES. THE WEAR BARS WERE ALREADY SHOWING. I TOOK TO JEEP DEALERSHIP IN LANSING, MICHIGAN AND WAS ACCUSED OF DRIVING WRONG, NOT ROTATING AND BALANCING (I AM METICULOUS ABOUT SERVICE-SO YES, DID), DRIVING ON TOO MANY DIRT ROADS (LIVE IN THE CITY, CITY DRIVING ONLY-SO NO) AND OFFERED NO DISCOUNT ON NEW TIRES. DISCOUNT TIRE TOLD ME THAT JEEP IS NOTORIOUS ABOUT PUTTING ON CHEAP TIRES TO BRING DOWN COST OF CAR. SERIOUSLY 16,000 MILES OF CITY DRIVING! I BOUGHT THE CAR NEW WITH 30ISH MILES ON IT...THE TIRES SHOULD LAST MORE THAN 6 MONTHS. SOMETHING IS WRONG WITH THESE TIRES OR THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154167November 27, 2018
UNKNOWN OR OTHER
RATTLE NOISE HEARD ON COLD START LASTING 2-3 SECONDS. NOISE NOTED AFTER INITIAL OIL CHANGE. THE NOISE WAS HEARD 5/2017. TAKEN TO DEALERAHIP SEVERAL TIMES IN 2017 AND 2018 AND THEY STATED IT WAS THE STARTER. LEFT VEHICLE OVER NIGHT SO DEALERSHIP COULD HEAR NOISE AND THEY DID HEAR RATTLE. THEY SAID IT WAS THE STARTER AND REPLACED STARTER. THIS DEALER EVEN SUGGESTED THAT THE NOISE WAS COMING FROM THE LIFTERS. NO SUGGESTION AS TO HOW THAT COULD BE CORRECTED. OTHER THAN THAT NO RESOLUTION. NOISE CONTINUES DEALERSHIP SAID OTHER VECHICLES LIKE MY VEHICLE MAKES THE SAME NOISE. MY VEHICLE WAS MADE A STAR CASE BY CHRYSLER NO RESOLUTION. STATED ISSUE ON JEEP FORUM A JEEP CARES SPECIALIST NOTED COMPLAINT AND SUGGESTED I GO TO ANOTHER DEALERSHIP. TOOK VEHICLE TO ANOTHER JEEP DEALERSHIP ONLY TO HEAR THAT IT WAS THE STARTER AND OTHER VEHICLES LIKE MY VEHICLE DOES THE SAME THING. NO RESOLUTION. THE VEHICLE IS ALWAYS PARKED, WEATHER CAN BE HOT OR COLD AND VEHICLE IS PARKED 6 MORE HOURS. NOISE CONTINUES. I'M HEADED INTO SECOND YEAR OWNING THIS VEHICLE THAT CONTINUES WITH THIS NOISE. IF IT IS THE LIFTERS WILL THEY EVENTUALLY WEAR OUT AND CAUSE THE VEHICLE TO STOP RUNNING? IF IT IS THE STARTER WILL THAT WEAR OUT AND PREVENT RESTART? BOTH QUESTIONS A VERY SERIOUS. I HOPE THEIR COMPLAINT CAN BE INVESTIGATED AND RESOLVED. IF THERE ARE OTHERS WITH THIS ISSUE PLEASE FILE A COMPLAINT. NEED RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152063November 16, 2018
STEERING
MY VEHICLE IS EXPERIENCING WHAT IS REFERRED TO AS THE 'DEATH WOBBLE' WHEN FLAT TOWED BEHIND MY MOTORHOME AND MAKING A TURN AT LOW SPEED. THIS PROBLEM ALSO OCCURRED IN JEEP CHEROKEE AND JEEP CAME OUT WITH A FIX. THE PROBLEM WAS TRACED BACK TO THE THE ELECTRIC POWER STEERING WHICH WAS NEW TO THE JEEP CHEROKEE AND ALSO GRAND CHEROKEE IN 2017. THIS PROBLEM CAN BE VERY DANGEROUS IF PULLING INTO A ROAD AND HAVING TO STOP BECAUSE OF A RISK OF LOOSING CONTROL OF THE JEEP VEHICLE. THE ONLY WAY STOP THE SIDE TO SIDE 'DEATH WOBBLE' IS TO COME TO A COMPLETE STOP. ON COMING TRAFFIC FROM THE REAR WOULD NOT REALIZE YOU HAVE PROBLEM AND REAR ENDING ACCIDENT IS EMINATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150280November 9, 2018
ELECTRICAL SYSTEM
TAKATA RECALL UPON DRIVING MT JEEP GC ON THE HIGHWAY THIS MORNING, EVERYTHING WAS GOING FINE, I EXITED THE HIGHWAY AT STOP LIGHT AND AS USUAL, THE STOP/START ENGAGED, WHEN THE LIGHT TURNED GREEN A LIFTED MY FOOT OF THE BRAKE SO THE CAR WILL START AGAIN BUT IT DIDNT. SO I TURNED OFF THE RADIO AND AUTO LIGHT AND FORCED THE CAR TO NATURAL AND PRESSED THE START BUTTON AND CAR STARTED. ON GUAGE DISPLAY A RED BATTERY LIGHT CAME ON AND A MESSAGE THAT SAID " PARK CAR, VEHICLE WILL SHUT DOWN SOON", SO I DROVE AROUND 15MIN'S TO FIND A SAFE PARKING SPOT AND STOPPED IN SUPERMARKET PARKING LOT.. 2MIN LATER THE CAR SHUT DOWN. I CARRY WITH ME PORTABLE JUMPER SO I OPENED THE HOOD AND CONNECTED IT BUT NO POWER WAS REACHING. SO I LIFTED THE PASSENGER SEAT AND GAINED ACCESS TO THE MAIN BATTERY AND CONNECTED THE JUMPER DIRECTLY TO THE TERMINALS BUT STILL, NO POWER WAS CIRCULATING. SO I CONNECTED IT TO THE AUXILIARY BATTERY AND POWER WAS THERE. AND THE CAR STARTED. PUT NOT SAFE TO DRIVE. I PICKED UP MY JEEP FOUR DAYS AGO NEW FROM THE DEALER, SO WHEN THIS HAPPENED MY CAR HAD 250MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142681October 25, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ON 10/12/18 I WAS GETTING READY TO GO TO WORK HOWEVER WHEN I TRIED TO OPEN MY CAR IT WOULD NOT OPEN MY CAR WAS PARKING THE PARKING LOT OF WHERE I LIVE I CALLED NIELSEN DODGE AND THEY HELP ME TO OPEN THE CAR MANUALLY AND SILENCE THE ALARM BUT THE CAR WAS NOT TURNING ON AND NEITHER THE DEALER NOR THE PEOPLE FROM UCCONECT COULD REMOTELY START MY JEEP, MY CAR WAS TOWED TO NIELSEN DODGE IN RT 10 AND IT HAS BEEN THERE FOR TWO WEEKS NOW AND THEY STILL CANNOT GIVE ME AN ESTIMATE AS TO WHEN MY CAR WILL BE FIXED OR IF IT WILL BE FIXED. ON 10/24/18 CHRYSLER SENT OUT AN ENGINEER TO LOOK AT MY JEEP AND I WENT IN TODAY FOR A FOLLOW UP AND THE TOLD THEY HAVE TO ORDER A PART BUT THEY DO NOT KNOW HOW WILL IT TAKE FOR THE PART TO ARRIVE, MY CASE NUMBER WITH CHRYSLER IS 57198050. I READ ONLINE AND SEE OTHER PEOPLE HAVING SIMILAR ISSUES WITH 2017 JEEP GRAND CHEROKEE NOT TURNING ON PLEASE HELP ME WITH THIS MATTER AS IT IS NOW BEEN 2 WEEKS AND I JUST NEED TO KNOW IF OR WHEN THE CAR WILL BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140402October 15, 2018
POWER TRAIN
JEEP ROLL AWAY WHILE IN PARK. ORIGINAL DRIVER PUT CAR IN PARK AND LET THE CAR SETTLE ON PAWL. AFTER POSITIVE STOP IN PARK, DRIVER APPLIED PARKING BRAKE AND LEFT THE VEHICLE TAKING KEY FOB WITH HER, AND CLOSED DOOR. CAR WAS STILL RUNNING. NEW DRIVER OPENED THE DOOR, ENTERED AND CLOSED DOOR. DRIVER REMOVED PARKING BRAKE AND ATTEMPTED TO MOVE CAR INTO DRIVE. WITHOUT KEY FOB, THIS IS NOT POSSIBLE. CAR REPORTED KEY FOB HAD LEFT THE VEHICLE, AT WHICH TIME THE 2ND DRIVER LEFT THE VEHICLE TO RETRIEVE THE KEY. ONCE LEAVING THE VEHICLE, THE CAR BEGAN TO ROLL BACKWARDS WITHOUT THE DRIVER AND WITH A SOMEONE IN THE PASSENGER SEAT. WHILE ROLLING PASSENGER TRIED TO MOVE SHIFTER INTO PARK, BUT HANDLE WAS FIRMLY IN THE PARK POSITION. CAR ROLLED APPROXIMATELY 300 FEET BEFORE HITTING A HOUSE. POLICE REPORT INDICATES CAR WAS IN PARK AND WITHOUT KEY FOB.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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