Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11288180December 10, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONCE SHE PUSHED THE START BUTTON, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR IT TO RETURN TO NORMAL THE FAILURE WAS INTERMITTENT. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED IN 2015-2017 PER THE RECALL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288224December 10, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MARK CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287026December 5, 2019
ENGINE
EVERY MORNING WHEN I START MY VEHICLE TO GO TO WORK. I NEED TO CRANK IT OVER AND OVER AGAIN UNTIL AT SOME POINT IT STARTS. I WENT FOR SERVICE FOR RECALLS IN MY VEHICLE IN SEPTEMBER 2019. I WAS TOLD THE PART WAS NOT AVAILABLE FOR THE FUEL PUMP RELAY RECALL, R09. EVEN THOUGH THE APPOINTMENT WAS SET WITH THE PARTS IN STOCK. I NEVER RECEIVED A CALL BACK AND NOW I AM EXPERIENCING THIS INCONVENIENCE EVERYDAY. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281600November 21, 2019
SEATS
THE HEADREST ON MY JEEP GRAND CHEROKEE VIOLENTLY POPPED (EXPLODED) WHILE DRIVING WITHOUT CAUSE. WHEN THIS HAPPENED IT PRODUCED A LOUD STARTLING NOISE AND STRUCK MY DAUGHTERS HEAD. THE VEHICLE WAS TRAVELING STRAIGHT AT ABOUT 25 MPH ON A CITY STREET WHEN THIS HAPPENED. AN INTERNAL PLASTIC MECHANISM IN THE HEADREST APPEARS TO HAVE BROKEN AND NOW THE HEADREST IS PERMANENTLY IN THE POPPED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281638November 21, 2019
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON THE CAPITAL BELTWAY 495 IN MARYLAND WHEN ALL THE LIGHTS IN MY CAR CAME ON AND THEN TURNED OFF. AFTER THAT MY CAR COMPLETELY STOPPED ACCELERATING, MY CHECK ENGINE LIGHT CAME ON AS WELL AS THE ABS LIGHT AND A LIGHTNING BOLT LIGHT WHERE MY SPEED IS DISPLAYED STARTED FLASHING. I WAS ABLE TO GET TO THE SHOULDER OF THE ROAD AFTER ALMOST GETTING REAR ENDED. WHEN I TRIED TO TURN MY CAR BACK ON ALL OF THE LIGHTS KEPT FLASHING AND THE ENGINE WOULDN'T TURN OVER. AFTER ABOUT 30 MINUTES ALL THE LIGHTS WENT OUT AND MY CAR WAS FINALLY ABLE TO START. OFF AND ON MY CAR KEEPS TELLING MY TO CHECK MY GAS CAP EVEN THOUGH I'VE REPLACED IT AND IT'S ALWAYS ON THERE TIGHTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280687November 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE PROBLEM STARTED WITH THE KEY FOB, AFTER LOCKING THE CAR THE DOORS WOULD UNLOCK AND LOCK AGAIN WITH OUT MY CONTROL. THEN MORE ELECTRICAL ISSUES OCCURRED, THE LIGHTS FLICKERED, THE REAR CAMERA STOPPED WORKING, AND THEN DRIVING THE CAR EVENTUALLY THE POWER STEERING WENT OUT AND IT WAS DANGEROUS AS I WAS DRIVING ON THE 405 FREE WAY AND I WAS UNABLE TO PULL OVER WITH OUT POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279915November 13, 2019
SEATS
RIGHT FRONT "ACTIVE" HEADREST, WHICH IS PART OF THE SUPPLEMENT RESTRAIN SYSTEM, FAILED AT 59,000 MILES FOR NO REASON. THE PLASTIC LATCH JUST BROKE; APPEARS TO BE TOO SMALL. CAR WAS NOT BEING DRIVEN AT THE TIME THE HEADREST FAILED. REPLACEMENT COST $900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277535November 1, 2019
POWER TRAIN
WHEN AT A STOP AND THEN ACCELERATE THERE IS A LARGE CLICKING NOISE-LIKE SOMETHING ISN'T CATCHING-I AM TOLD I NEED A NEW DRIVE SHAFT-WHICH ARE ON BACK ORDER FOR 3 MONTHS-
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276943October 29, 2019
POWER TRAIN
I HAVE A 2013 JEEP GRAND CHEROKEE LIMITED 4X4 AND HAD A TICKING NOISE WHEN STARTING THE VEHICLE AND TURNING IT OFF THAT COMES AND GOES AWAY. WE HAVE HAD IT DIAGNOSED TO BE THE TRANSFER CASE MODULE AND WHEN RESEARCHING TO SEE IF I CAN BUY THE PART, I WAS ADVISED IT'S ON A NATIONAL BACKORDER WITH THE DEALER AND AFTERMARKET. ALSO WHILE RESEARCHING, SAW MULTIPLE REPORTS STATING THAT WHEN THIS HAPPENED THE CAR STALLS WHILE DRIVING MULTIPLE TIMES AND MAKES THE VEHICLE UNSAFE TO DRIVE. MY VEHICLE IS USED FOR WORK AND DRIVEN ALL DAY ON THE FREEWAY. I'VE ALSO READ THAT THERE ARE NO WARNING SIGNS AND THEN IT'S BLOWN OUT AND UNABLE TO BE DRIVEN UNTIL FIXED. I WORRY ABOUT DRIVING THE VEHICLE AT ALL AS I DON'T WANT IT STALLING ON THE HIGHWAY OR ANYWHERE ELSE. I WORRY IT WILL CAUSE AN ACCIDENT I CAN'T PREVENT AS THE VEHICLE MAY JUST SUDDENLY STALL IN THE MIDDLE OF DRIVING. BEEN A REOCCURRING ISSUE FOR MYSELF FOR ABOUT A MONTH OR TWO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268823October 16, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TRIED TO START MY JEEP IT WOULDN'T START. I USED THE PUSH BUTTON. I WAITED A FEW HRS AND TRIED AGAIN. SAME ISSUE. TRIED MY REMOTE START. STARTED UP. NEXT DAY USED THE PUSH START, STARTED UP NO PROBLEM, ON THE HIGHWAY (95) THE TRUCK WAS HESITATING WHEN GOING UP AN INCLINE. NEXT DAY PUSH START WON'T WORK, THE ENGINE WOULD TURN OVER AS USUAL BUT WOULDN'T START. REMOTE START AND IT STARTED UP. SON TOOK IT AND PUT IT ON THE DIAGNOSIS MACHINE AND SAID THERE WEREN'T ANY CODES. RESEARCHING A HARD STARTING PROBLEM I'VE READ TONS OF POSTS VERY SIMILAR TO WHAT I HAVE EXPERIENCED. I CALLED THE DEALER TO MAKE AN APPOINTMENT. ASKED COULD IT POSSIBLY BE THE SAME ISSUE THAT MY TRUCK WAS RE CALLED ON ALREADY. HE SAID MIGHT BE R09 FUEL RELAY RECALL, TIMP PROBLEM, (RECALL WAS A TEMPORARY SOLUTION TO INSTALL A FUEL PUMP HARNESS BYPASS SO THAT THE FUEL PUMP TURNS OFF) BUT THAT IF IT IS, THE DEALER SAID THEY ALREADY REPLACED THAT AND WILL NOT DO AGAIN UNLESS IT IS PD FOR, AFTER THEY PUT THE JEEP ON THEIR DIAGNOSIS MACHINE AT $175.00 PER HR. SO AFTER THEY COMPLETED THE 9TH RECALL I PICK UP MY JEEP WITH HOPES THAT I COULD DO MORE RESEARCH. I ALSO CALLED JEEP. THE LADY WAS VERY NICE BUT THEY WILL DO NOTHING EXCEPT ADD MY COMPLAINT TO THEIR SYSTEM. I FOUND OUT THAT MANY PEOPLE HAD THE SAME PROBLEM AS I DO! JEEP/CHRYSLER HAVE PUT FAULTY TIMP IN THESE CARS AND DO NOT WANT TO PUT A RECALL OUT ON THEM. MANY CARS WITH MY MODEL HAVE HAD THE SAME COMPLAINTS. THE FAULTY TIMP HAS THE FUEL PUMP RUNNING CONSTANTLY WHICH DRAINS THE BATTERY IT RUNS WHEN THE CAR IS OFF. NOW IF I 'TRY' TO START THE VEHICLE IT SMELLS LIKE SOMETHING IS BURNING. AFTER RESEARCHING THIS PROBLEM I FOUND THE ISSUE TO BE A TIMP PROBLEM AND NOW AM AWARE THAT I AM NOT ALONE. THERE ARE HUNDREDS IF NOT MORE JEEP OWNERS THAT ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268370October 14, 2019
SERVICE BRAKES
INTERMITTENTLY THE BRAKE PEDAL WILL BE VERY STIFF WHEN STARTING THE VEHICLE AND BACKING OUT. AFTER A FEW MILES IT WILL EASE UP. BUT IF A SUDDEN STOP IS NEEDED IT IS HARD TO PUSH DOWN AGAIN. OTHER TIMES IT FUNCTIONS NORMALLY. I NOTICED THIS ON THE TEST DRIVE OF THE VEHICLE BUT THE DEALER SAID THEY DIDN'T SEE ANY ISSUES I BOUGHT THIS CAR AROUND MARCH OF 2019. THIS PROBLEM HAS BEEN ONGOING INTERMITTENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268115October 12, 2019
SEATS
WHILE DRIVING THE VEHICLE, THE PASSENGER HEADREST SAFETY DEVICE DEPLOYED. HAD SOMEONE BEEN SITTING IN THE SEAT, IT COULD HAVE CAUSED SERIOUS HEAD AND NECK INJURIES. THERE WAS NO ACCIDENT INVOLVED, IT APPEARS IT JUST FAILED DUE TO A DEFECT IN THE LOCKING MECHANISM. NOW WE ARE WORRIED ABOUT THE DRIVER HEADREST DEPLOYING WHILE WE ARE OPERATING THE JEEP AND IT CAUSING AN INJURY OR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266066October 4, 2019
SEATS
ACTIVE HEAD REST DEPLOYED ON FRONT PASSENGER SIDE DUE TO FAILED PLASTIC TABS INSIDE THE HEADREST. WHEN IT DEPLOYS IT SHOOTS FORWARD AND CAN CAUSE SERIOUS HEAD INJURIES. THE DEPLOYMENT HAPPENED WHILE THE VEHICLE WAS IN MOTION. IT WAS A RANDOM DEPLOYMENT NOT CAUSED BY ANY IMPACT (THE DESIGN IS ACTUALLY TO DEPLOY WHEN THERE IS IMPACT) IN THIS CASE IT DEPLOYS DUE TO A DEFECT IN THE HOUSING OF THE PIN WHICH HOLDS THE HEADREST IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259104September 30, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I PULLED OUT OF MY DRIVEWAY, TURNED THE CORNER AND MY JEEP COMPLETELY SHUT DOWN AS I WAS DRIVING. THE MESSAGE THAT CAME UP TOLD ME TO SERVICE MY 4 WHEEL DRIVE AND EVERY LIGHT ON MY DASH LIT UP LIKE A CHRISTMAS TREE. IT WOULD NOT START OR DO ANYTHING. HAD TO HAVE IT TOWED BACK TO MY HOUSE AND AM NOW HAVING TO TOW IT TO A DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259106September 30, 2019
SEATS
WHILE I WAS WIPING DOWN THE DRIVER SIDE ACTIVE-HEADREST IT DEPLOYED ON IT'S OWN AS IF THE VEHICLE WAS IN AN ACCIDENT. THE CAR WAS OFF AND PARKED ON MY DRIVEWAY WITH THE TRANSMISSION IN PARK, I WAS CLEANING THE INSIDE OF THE CAR WHEN IT HAPPENED. THE PART IN QUESTION IS THE DRIVER SIDE ACTIVE HEAD-REST. I WAS TOLD BY THE TECHNICIAN AT THE DEALERSHIP THAT HE HAD SEEN 5 OF THESE AND IT HAPPENED BECAUSE THE PLASTIC CLIP THAT HOLDS THE HEADREST IN PLACE HAD DETERIORATED AND BROKE. I WAS TOLD BY THE DEALERSHIP THAT THERE ARE NO RECALLS FOR THIS AND TO CALL FCA TO FILE A CLAIM TO SEE IF THEY WOULD COVER THE COST OF THE REPAIR WHICH I DID. FCA TOLD ME IF I FIXED IT BEFORE THEY LOOK AT IT THEY WON'T PAY FOR THE REPAIR. FCA INFORMED ME THAT SOMEONE WOULD CALL ME TO SET UP A TIME AND LOCATION TO LOOK AT MY CAR IN 2 TO 4 WEEKS. IN THE MEANTIME THEY SAID TO DRIVE IT AS IS WITH NO CONCERN FOR MY SAFETY. THIS IS OBVIOUSLY A SERIOUS SAFETY ISSUE AND IF IT HAD HAPPENED WHILE I WAS DRIVING SOMEONE COULD HAVE BEEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257243September 22, 2019
POWER TRAIN
REAR DRIVESHAFT CV JOINT FAILURE AT ~78,500 MILES. THE BOOT THAT CONTAINS THE BEARING GREASE FAILED AND LEFT A RING OF GREASE ON NEIGHBORING COMPONENTS. FAILED JOINT IS THE ONE THAT CONNECTS TO THE TRANSFER CASE. FROM ONSET OF SYMPTOMS (MILD CLICKING NOISE) TO NOTICEABLE DRIVELINE VIBRATION AND VERY LOUD POPPING IN CENTER OF VEHICLE WAS LESS THAN 100 MILES. UNSURE HOW MUCH LONGER I COULD HAVE DRIVEN BEFORE THE JOINT FAILED OR THE DRIVELINE VIBRATIONS DAMAGED THE TRANSFER CASE OR REAR AXLE. WHEN THE REAR DRIVESHAFT WAS REMOVED, I NOTICED A GREASE RING ON A FRONT DRIVESHAFT CV JOINT. THAT DRIVESHAFT WILL ALSO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254611September 11, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FAULTY FUEL PUMP RELAY AND TIPM. CAR WILL CRANK BUT NOT START. IF THE CAR STARTS IT WILL STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253353September 5, 2019
ELECTRICAL SYSTEM
MY 2013 JEEP GRAND CHEROKEE'S ALTERNATOR DIED. THE BATTERY LIGHT CAME ON WHILE PULLING INTO THE DRIVEWAY AND THE NEXT MORNING THE JEEP WAS DEAD. IT IS COVERED UNDER THE T36 RECALL. THE PCM WENT AS WELL AND IS SUPPOSEDLY ALSO COVERED UNDER THE RECALL. HOWEVER, THE BATTERY WAS ALSO DAMAGED AND DESTROYED. THIS SITUATION COULD HAVE CAUSED A FIRE. THE DEALER, BOB MARIANO JEEP DEALER, AT 146 MANCHESTER ST, CONCORD, NH 03301 TELLS ME THAT I AM RESPONSIBLE FOR REPLACING THE BATTERY. THIS COST SHOULD NOT BE PLACED ON THE CUSTOMER. THE BATTERY SHOULD BE PAID FOR BY THE DEALER. THE BATTERY WAS DAMAGED BECAUSE OF THE FAULTY ALTERNATOR, SO WAS THE PCM WHICH IS BEING COVERED. THE SHORT CIRCUIT THAT OCCURRED IN THE ALTERNATOR CAUSED BOTH THE BATTERY AND PCM TO DIE. SO WHY SHOULD I PAY FOR A NEW BATTERY? THE DEALER IS GOING TO CHARGE ME $332.50 FOR THE BATTERY PLUS $119.90 TO INSTALL THE BATTERY. THE SAME MOPAR BATTERY GOES FOR APPROXIMATELY $230.00. AGAIN, THE DIFFERENCE IN PRICE IS APPALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253391September 5, 2019
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER THE VEHICLE HAD BEEN PARKED OVERNIGHT IN THE DRIVEWAY, THE ENGINE FAILED TO START THE FOLLOWING DAY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB MARIANO CHRYSLER JEEP DODGE RAM (146 MANCHESTER ST, CONCORD, NH 03301, (603) 556-8616) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR AND BATTERY WERE NEEDED. THE DEALER ALSO ORDERED A NEW PCM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253402September 5, 2019
STRUCTURE:BODY
THE PANELING WHICH IS IN LAYED ON THE DOORS AND THE FRONT DASH ARE PEELING. THESE PIECES ARE SHARP. AS THEY PEEL PASSENGERS, INCLUDING CHILDREN CAN CUT THEMSELVES. MY OWN CHILD RECEIVED AN INJURY FROM ONE OF THESE PIECES. JEEP SENT A RECALL LETTER TO MY ADDRESS, ADVISING ME TO GO TO ANY JEEP DEALERSHIP TO HAVE THE ISSUE FIXED. THE CROWN CHRYSLER JEEP DODGE ON 6350 PERIMETER LOOP DRIVE ACCEPTED THE REPAIR ON 2 OCCASIONS BUT NEVER REPAIRED THE ISSUE. THERE WAS NO FOLLOW UP OR REASON GIVEN FOR NOT COMPLETING THE REPAIR, EVEN AFTER KEEPING MY VEHICLE FOR 3 DAYS. BUT ITS NOT AN OFFICIAL RECALL. I THINK JEEP SHOULD BE RESPONSIBLE FOR FIXING OBVIOUS INTERIOR DAMAGE AND ESPECIALLY THAT THAT COULD INJURE PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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