Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11322974May 1, 2020
UNKNOWN OR OTHER
THE WIN MODULE TO THE JEEP HAS BEEN MESSING UP. THE CAR DOORS WILL LOCK ON THEIR OWN, THE WINDOWS WILL ROLL DOWN, AND NOW THE JEEP HAS JUST DECIDED TO START ON ITS OWN. AT FIRST WE THOUGHT IT WAS THE KEY FOB SO WE TRIED TO GET A NEW FOB AND COME TO FIND OUT IT IS NOT THE FOB CAUSE IT DID THE SAME THING WITH A NEW FOB PROGRAMMED TO IT. SO THE DEALERSHIP TOLD US IT WAS THE WIN MODULE. THERE WAS A RECALL FOR THIS BUT FOR A DIFFERENT YEAR MAKE. SO JEEP SHOULD FIX THIS PROBLEM SINCE IT HAS A HISTORY OF THE PROBLEM WITH OTHER MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321702April 20, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321293April 16, 2020
ELECTRICAL SYSTEM
BURNING SMELL AND SMOKE FROM UNDER HOOD WHILE DRIVING SO I PULLED INTO NTB SERVICE CENTER. THEY IMMEDIATELY CHECKED MY VEHICLE AND SAID THAT MY ALTERNATOR WAS BURNING AND THAT MY VEHICLE WAS UNSAFE TO DRIVE. NTB REPLACED ALTERNATOR THE NEXT DAY. *TR*DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11321328April 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2011 JEEP GRAND CHEROKEE. IT STALLS WHEN I STOP AT A RED LIGHT. I'M AFRAID IT WILL SHUT DOWN WHILE I'M DRIVING. I JUST HAD MY OIL CHANGE AND FILTER WHAT CAN I DO IS IT A RECALL ? THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320979April 13, 2020
FUEL/PROPULSION SYSTEM
ON 4/10/2020 I WAS IDLING IN GEAR IN A FAST FOOD DRIVE-THRU LANE. I COULD HEAR AND FEEL THE ENGINE START TO SPUTTER. I PUT THE CAR INTO PARK AND TRIED APPLYING GAS TO KEEP THE ENGINE AT A HIGHER REV. AFTER ABOUT A MINUTE THE ENGINE STOPPED. I TRIED MULTIPLE TIMES TO GET THE VEHICLE TO START BUT ALL IT DID WAS TO HAVE AN EXTENDED CRANK TIME WITHOUT IT STARTING. I WAS ABLE TO GET SOME HELP TO PUSH IT OUT OF THE WAY OF OTHER VEHICLES. AFTER ABOUT 5 MINUTES OF SITTING I WAS ABLE TO START IT AND DRIVE IT HOME. I HAVE HAD MULTIPLE OCCURRENCES OF THIS ISSUE. THE LAST TIME WAS WHILE I WAS ENTERING AND TURNING IN A BUSY INTERSECTION. ANOTHER TIME WAS WHILE I WAS 25 MILES DOWN A DIRT ROAD. I HAVE HAD THE TIPM AND/OR THE FUEL PUMP(S) REPLACED AT A JEEP DEALER AT LEAST THREE TIMES. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE UNDER ANY CONDITION! I USE IT TO TOW MY TRAILER AND TO GO OFF-ROADING. WHAT WOULD HAPPEN IF I WAS DOING EITHER ONE OF THESE AT THE TIME OF A FAILURE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320596April 8, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I'VE BEEN HAVING NUMEROUS POSSIBLE SAFETY ISSUES WITH THIS VEHICLE, FOR EXAMPLE : INTERMITTENT STARTING, LOST OF POWER @ HIGHWAY SPEED, PROXIMITY SENSOR GIVING WARNING WHILE DRIVING WITH NO OBSTRUCTION IN PATH, AIR RIDE SYSTEM ADJUST AT RANDOM EVEN WHILE PARKED ECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320452April 7, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PERFORMING A VIN SEARCH, THE CONTACT BECAME AWARE THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320050April 2, 2020
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS BEEN AT JEEP IN EXCESS OF 45 DAYS FOR REPAIRS. ON AN INTERMITTENT BASIS I HAVE EXPERIENCED PROBLEMS STARTING MY JEEP. THEN, ON DECEMBER 25, 2019, I RECEIVE THE V62 FUEL PUMP RELAY RECALL FOR MY JEEP. I CALLED THE FCA RECALL ASSISTANCE CENTER SERVICE NUMBER. THEY WERE OF NO ASSISTANCE. NHTSA: REQUEST #254540 COMPLAINT (TRACKING NUMBER) ID: 11 29 23 50. ON OR ABOUT DECEMBER 31, 2019, I FILED A COMPLAINT WITH THE NHTSA. ON JANUARY 2, 2020, RESPONDED THAT FIAT NEEDED TO BE GIVEN TIME TO FIND A FIX. THIS WAS CONFIRMED IN A TELEPHONE CALL WITH NHTSA ON JANUARY 3, 2020. THE JEEP CONTINUED TO HAVE PROBLEMS WITH NOT STARTING. ON MARCH 23, 2020, MY HOUSEMATE WAS DRIVING THE JEEP. HE PRESSED ON THE ACCELERATOR. NOTHING HAPPENED. HE COASTED TO THE BREAKDOWN LANE AND RESTART THE VEHICLE. THE LIGHTNING BOLT SYMBOL WAS ON THE DASH. HE DECIDED TO RETURN HOME. A FEW MINUTES LATER THE SAME THING HAPPENED AGAIN. WE HAVE NOT DRIVEN THE JEEP AGAIN. ON THE MORNING OF MARCH 24, 2020, WE HAD IT TOWED TO LITHIA CHRYSLER JEEP OF RENO. LITHIA DIAGNOSED IT AS HAVING A FAULTY FUEL PUMP RELAY SUBJECT TO THE SAFETY RECALL V62 FUEL PUMP RELAY. FIAT REFUSED AGAIN TO ENGAGE IN ANY DISCUSSION OF BUYBACK. FIAT HAS HAD OVER THREE MONTHS AND PRESUMABLY SEVERAL MORE MONTHS 'TO DEVELOP A SOLUTION' YET IT HAS NOT. MY JEEP SITS IN MY DRIVEWAY UNDRIVABLE, A WORTHLESS PIECE OF UNSAFE JUNK. THERE IS NO REPAIR AVAILABLE. THERE ARE NO LIKE VEHICLES AVAILABLE (THEY ALL HAVE THE SAME PROBLEM). UNDER FEDERAL REGULATIONS, FCA MUST BUY-BACK MY JEEP. I WOULD LIKE TO HAVE THIS FEDERALLY MANDATED REMEDY IMPLEMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319810March 31, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN ON. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE BATTERY WAS DRAINED FROM A RELAY THAT REMAINED ON WHILE THE VEHICLE WAS TURNED OFF. A VIN SEARCH SHOWED THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). ALBERIC COLON AUTO SALES INC LOCATED AT (AVENUE JOHN F KENNEDY, CARRETERA STE 2, KM 34, SAN JUAN, PR 00920), WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AN ATTEMPT WAS MADE TO CONTACT THE MANUFACTURER BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319435March 27, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED AND MAKING A RIGHT TURN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED AND DROVE TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319395March 26, 2020
UNKNOWN OR OTHER
TWICE IN THE PAST TWO MONTHS, VEHICLE HAS COMPLETELY SHUT DOWN DURING BRAKING, WHILE IN MOTION, WHILE MAKING A RIGHT HAND TURN. LOST POWER BRAKES, STEERING, EVERYTHING. THE FIRST TIME IT HAPPENED LUCKILY NO ONE WAS BEHIND ME. THE SECOND TIME, THE STEERING WHEEL LOCKED AND I ENDED UP IN THE MEDIAN CURB WITH TWO CARS BEHIND ME THAT HAD TO ABRUPTLY SWERVE TO AVOID ME. IT WAS A COMPLETE SHUT DOWN. NO POWER ANYTHING, RADIO, LIGHTS, NOTHING. I CAME TO A STOP AFTER STANDING ON THE BRAKE WITH ALL MY WEIGHT! I PUT THE CAR IN P AND IT STARTED RIGHT UP AFTER THAT. VERY SCARY AND UNSAFE, NEEDLESS TO SAY! I HAVE SINCE PARKED IT BUT AM HAVING A REALLY HARD TIME WITH A FAMILY OF 5 DOWN TO ONE CAR. I AM ON AN EMAIL LIST TO BE NOTIFIED WHEN THERE IS A FIX, BUT IT SEEMS THEY'RE NOT IN A HURRY! THE RECALL NUMBER FOR THIS FIX IS 19V-813. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319228March 25, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS WHILE PUSHING THE START BUTTON. THE CONTACT SPOKE TO SOUTH CHICAGO DODGE CHRYSLER JEEP LOCATED AT (7340 S WESTERN AVE, CHICAGO, IL 60636) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VIN TOOL SHOWED THAT THE VEHICLE WAS STILL SUBJECTED TO THE FREE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317770March 12, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AND WAS UNABLE TO START. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT LANDMARK DODGE CHRYSLER JEEP RAM (LOCATED AT 6850 MT ZION BLVD, MORROW, GA 30260) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 101,000. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317493March 11, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. CARBONE DODGE CHRYSLER JEEP RAM LOCATED AT (5017 COMMERCIAL DR, YORKVILLE, NY 13495, (315)736-3371) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316350March 5, 2020
FUEL SYSTEM, GASOLINE
LETTER FROM THE STATE OF WEST VIRGINIA OFFICE OF THE ATTORNEY GENERAL ON BEHALF OF CONSTITUENT REGARDING THE SAFETY RECALL ON HIS 2011 JEEP GRAND CHEROKEE. *LD*DT THE CONSUMER STATED THE VEHICLE DIED WHILE DRIVING AND THE STEERING WHEEL LOCKED UP. THE DEALERSHIP WAS NOTIFIED AND ADVISED THERE WAS NO REMEDY. THE CONSUMER REQUESTED A LOANER VEHICLE UNTIL THE PROBLEM WAS RESOLVED.*JS CONSUMER STATED THERE WERE NO ENGINE LIGHT OR MESSAGES AND COULD NOT BE REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316033March 4, 2020
UNKNOWN OR OTHER
WHILE DRIVING, USUALLY COMING OFF THE FREEWAY GOING INTO AN OFF RAMP, MY JEEP WILL STALL LOCKING UP THE WHEEL AND CREATING A VERY DANGEROUS SITUATION. I NEED TO PUT THE CAR IN NEUTRAL WHILE TRYING TO COME TO A STOP AND RESTART THE VEHICLE. THIS HAPPENED SIX OR TEN TIMES TO ME OVER THE YEARS BUT AGAIN VERY RECENTLY. VERY DANGEROUS AT ANY SPEED BUT THIS HAPPENED THREE TIMES WHILE DRIVING ON THE FREEWAY. NEED A FIX BEFORE SOMEONE DIES !!!! DEALERSHIP SAID THIS IS A RECALL BEING WORKED ON. THAT'S NOT A SOLUTION TO MY URGENT PROBLEM!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311362February 25, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE AIR BAG WARNING LIGHT WAS ILLUMINATED WITH AN ABNORMAL RINGING SOUND IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BLOOMINGTON CHRYSLER JEEP DODGE RAM 8000 PENN AVE S, BLOOMINGTON, MN 55431 FOR A DIAGNOSTIC TEST. THE DIAGNOSIS WAS AN (INTERNAL AIR BAG FAILURE). THE DEALER STATED THE REMEDY WOULD ONLY BE A PARTIAL REPAIR DUE TO THE WIRING HARNESS NO LONGER BEING MANUFACTURED. THE DEALER STATED THAT A USED PART MAY REPAIR THE VEHICLE HOWEVER, THERE WERE NO GUARANTEES THAT THE AIRBAG WOULD FUNCTION AS INTENDED IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309829February 18, 2020
ELECTRICAL SYSTEM, ENGINE
THE FUEL PUMP RECALL OF THE RECALL IS ABSOLUTELY RIDICULOUS. I HAVE ALREADY FILED ONE COMPLAINT ABOUT THIS ISSUE AND WENT ON DEAF EARS. I HAVE BEEN COMPLAINING ABOUT THIS PROBLEM TO JEEP AND DEALER FOR YEARS AND THEY JUST TELL ME THAT THEY WILL NOT ISSUE RECALL FOR A CAR THAT IS TEN YEARS OLD. THE FIRST RECALL WAS A JOKE AND THE CHEAPEST FIX I HAVE EVER SEEN AND OF COURSE IT DID NOT WORK AND HERE WE ARE AGAIN. THE REAL PROBLEM WITH THE JEEP IS THE TIPM MODULE AND THIS WHOLE PART NEEDS TO BE RECALLED. TOO MANY LIVES ARE AT RISK FOR JEEP TO TRY ANOTHER PATCH JOB THIS TIME AROUND. JEEP COULD RE-ENGINEER THE TIPM AND FIX ALL THESE CARS VERY EASILY BUT NO ONE WILL FORCE THEM TO DO IT. PLEASE HELP! I AM TIRED OF RISKING MY FAMILYS LIFE OVER NOT HOLDING JEEP RESPONSIBLE FOR THE SAFETY OF THEIR VEHICLES. I HAVE BEEN SENT A RECALL NOTICE (2ND ATTEMPT AT RECALL) BUT THEY SAY THEY HAVE NO FIX FOR THE PROBLEM YET, OR IN OTHER WORDS THEY HAVE NOT COME UP WITH ONE CHEAP ENOUGH TO SUIT THEIR NEEDS. IT IS TIME TO MAKE JEEP RECALL THE TIPM MODULE AND FIX THIS ISSUE ONCE AND FOR ALL AND IT WOULD NOT EVEN PUT A DENT IN ANY JEEP PROFITS BUT YET WE HAVE TO RISK OUR LIVES SINCE THE NHTSA WILL NOT DO ANYTHING TO JEEP. STARTING TO BECOME A BOEING LIKE PROBLEM WITH CAR MANUFACTURES. I HAVE BEEN ON HOLD WITH JEEP FOR 2 HOURS AND THEY SAFETY RECALL WEBSITE DOES NOT WORK HALF THE TIME WHICH IS REALLY CONCERNING. PLEASE HELP! (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309835February 18, 2020
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR IN THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS ALSO SMOKE COMING FROM THE PASSENGER'S SIDE FRONT WHEEL AS WELL AS THE DRIVER'S SIDE REAR WHEEL. THE CONTACT STATED THAT THE BRAKE CALIPER CEASED. THE CHECK ENGINE WARNING LIGHT, AND ECM AND PCM WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE UNKNOWN REPAIRS WERE PERFORMED. AN UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,037.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309175February 14, 2020
FUEL/PROPULSION SYSTEM
VEHICLE IS EXPERIENCING A NO START CONDITION DUE TO THE FUEL PUMP RELAY FAILING. THIS IS HAPPENING MORE AND MORE RESULTING IN DANGEROUS CONDITIONS ESPECIALLY IN FREEZING TEMPERATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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