Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11546367September 25, 2023
ENGINE
The vehicle above has started a countdown to where the engine will not restart in x amount of miles. I have replaced many parts to remedy the situation and taken to shops, mobile mechanics, etc. nobody can remedy this situation and I am left without a vehicle as it will not restart. The dealership says they’re so backed up and unable to get me in for 2 months. I am left without a vehicle and have no means of getting to my job let alone around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545568September 20, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that an unknown part failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that on a separate occasion, while attempting to start the vehicle, the engine failed to turn over. No warning light was illuminated. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 136,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545672September 20, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544515September 14, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, she noticed that the front driver’s side headrest had inadvertently deployed without warning. The dealer was notified of the failure and the contact was informed that the basic extended warranty had expired. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and confirmed that the VIN was not included in a recall and that the extended warranty had expired. No further assistance was provided. The failure mileage was approximately 189,184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544024September 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Two open recalls on the vehicle (6/9/22 and 6/8/23) that have no repair available. 1. Both recalls can result in immediate and unexpected loss of vehicle power and "cause a vehicle to crash without prior warning" 2. DMV (CA Registered) will not issue current registration tags or paperwork due to recalls being incomplete. 3. Vehicle has had multiple issued related Diesel Engine, including entering into limp mode unexpectedly and incomplete diesel exhaust regeneration which has made it unsafe to drive at highway speeds. I have attempted to call the dealership every month and each time they have no solution as the manufacturer has not released a repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543706September 10, 2023
ENGINE
Since day 1 of purchase, There has been a significant consumption of oil being burned. 1 quart per 1,000 miles. No warning light, the only warning is the engine shuts down when a certain level is reached. Happens on the road while in motion "shuts off" with no warning. Oil change is supposed to be changed at 10,000 miles. Car take 6 quarts of oil total . At 3,000 miles only 3 quarts empties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543130September 7, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543231September 7, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542759September 5, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the vehicle was not included in a recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that the vehicle was not included in a recall. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542524September 4, 2023
SEATS
Driver side head rest randomly deployed and hit the back of my head very hard pushing me forward while drive down my neighborhood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542033September 1, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541572August 30, 2023
AIR BAGS
Driver side head rest air bag deployed completely on its own while I was sitting at a red light. It slammed forward with such great force hitting me in the back of my head and caused a horrible headache. It is available for inspection. My safety is at risk everytime I get in my car due to the fact it is a safety feature put in place by Jeep to prevent whiplash or any type of head or neck injury. It has been confirmed by a Certified Jeep dealership that it is fact a safety feature that is now inoperable. There was no warning lights prior to and at this time no lights or messages have appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541194August 28, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car shut down and engine stalled while driving. I coasted to a stop in the middle of traffic. Car would not restart. Had to get towed home. There are two open recalls on this vehicle- one for fuel pump and one for tone wheel. The dealers say they can’t fix it because no parts are available. This is unacceptable. One recall has been issued over a year ago. This is my primary vehicle. I have already had to borrow a family members vehicle for weeks now. I cannot wait months hoping for parts to become available. I need recall work to be performed now or at least a temporary fix to get me back on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540927August 26, 2023
SEATS
We reached to the back seat and heard a pop and then the head rest popped out of place and won’t go back. I’ve seen numerous other reviews about this situation of their headrest popping out. This should be covered by warranty and recalled to have the headrests fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540715August 25, 2023
AIR BAGS
The Active head restraint on the passenger side deployed. The vehicle was brought to the dealer and confirmed the restraint had deployed. If this happened on the driver's side I could have had an accident. As it was it scared me and I swerved. There was no warning! I know there was an extended warranty issued but it has expired and the problem still exists regardless!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540464August 24, 2023
POWER TRAIN
We were trying to pull onto the highway and it wouldn't move and started making a godawful sound. We got it towed to a dealership who looked at it and said that the splines for the driveshaft between the transfer case and front differential were shot and also between the transfer case and the transmission. I found where this has been an issue with the Jeep Cherokees, but wondering if it a problem also with the Grand Cherokees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540364August 23, 2023
ENGINE
Safety recall Z46 has been published for over a year and Jeep keeps telling me they cannot get parts. My fuel pump started making a loud ticking noise and I needed to make a 2000 mile trip to western states where support is not readily available. I checked and had no problem finding parts to complete the recall. I contacted Jeep customer care and they authorized me to buy the parts and have the work completed at a Jeep dealership then apply fur the reimbursement. I bought a fuel pump, had the work completed, and applied did reimbursement but Jeep customer care will not pay for the recall work or part as the pump had not failed. I believe that Jeep is stalling the completion of this recall hoping that there will be fewer still in service once they do start the work. I found parts available from over 10 different sources and it took only 3 days to get them. Jeep is making a mockery of the safety recall process and putting customers and their families at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539790August 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
RECALL #22V-406 Has not been replaced the part has been failing for the last 2.5 years. The stalling situation is getting worse. It does not come to a complete stall at least not while in traffic but it will start to stall and cough and sputter while under power at residential speed of 30-35 mph, city driving of 40 -50 mph, and at highway speeds of 70-75 mph. It is increasingly getting worse. We have taken the vehicle to multiple dealers only to be told that the needed repair has still not been developed yet. (the repair is to replace the HPFP before my wife and grandkids get ran over on the highway or coming out of the local grocery stores parking lot). The problem has been identified and the repair to the problem has been realized, but the manufacturer will not commit to the repair. How many people will have to be maimed or die because of this. Yes the problem has been reproduced and the manufacturer and the dealerships are aware of it. One Service Manager reported to us that he has a new truck on their lot that can not be sold because of this very issue. there is no MIL code for the decaying of the fuel system rail. Other codes can be thrown as a result but here is no standard code for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539373August 18, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539161August 17, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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