Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11324355May 13, 2020
STEERING:COLUMN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THERE IS A LONG STANDING RECALL ON THE SUBJECT VEHICLE FUEL PUMP RELAY. HOWEVER, JEEP IS UNABLE TO SUPPLY A SUITABLE REPLACEMENT PART. UNANTICIPATED FAILURE OF THIS PART CAN LEAD TO IMMEDIATE ENGINE STOPPAGE. FCA IS UNABLE TO GIVE A DATE WHEN THE REPLACEMENT MAY BE AVAILABLE. *TR THE CONSUMER STATED THE STEERING COLUMN, WINDSHIELD WIPERS, AIR SUSPENSION COMPRESSOR, TURN SIGNALS, AND BLIND SPOT WARNING ALL FAILED. THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT WERE ILLUMINATED. THE INFORMATION SCREEN BETWEEN TACH AND SPEEDOMETER WERE LOCKED INTO ONLY ONE MODE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323649May 7, 2020
ENGINE
THE VEHICLE STARTED MAKING A LOUD TAPPING SOUND FROM ENGINE AT IDLE AND WHILE DRIVING. MECHANIC DIAGNOSED IT WITH BAD LIFTERS. THE NEEDLE BEARINGS IN THE LIFTERS USED IN THIS ENGINE TEND TO FAIL. THE FAILURE CAUSES THE LIFTER BEARING TO SEIZE UP AND DAMAGE THE CAMSHAFT. HAD LIFTERS REPLACED TWO TIMES IN A 4 MONTH PERIOD. CAMSHAFT REPLACED ONE TIME. RESEARCH ON THE WEB SHOW SEVERAL EXAMPLES OF THIS SAME FAILURE IN HEMI 5.7L ENGINES. THE FAILURE CAN OCCUR ANYWHERE FROM 50,000 MILES TO OVER 100,000 MILES. THE COMMON CAUSE IS THE LIFTER BEARINGS FAILING AND DAMAGING THE CAMSHAFT. REPAIRS RANGE ANYWHERE FROM $3000-5000. THIS LEADS ME TO CONCLUDE THAT THE FAILURE IS DUE TO AN ENGINEERING DEFECT ON THE LIFTERS BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323761May 7, 2020
ENGINE
THE JEEP DEALERSHIP SAID THE CRANKSHAFT LOST AT LEAST ONE OF THE RAISED PORTIONS THAT LIFTS THE LIFTERS AND THE FILLINGS DAMAGED THE PISTON CYLINDER WALLS REQUIRING THE ENGINE HEADS TO BE REPLACED AT A COST OF OVER $10,000. THE JEEP HAD APPROXIMATED 144,442 MILES AND HAD NEVER SMOKED OR USED ANY OIL UNTIL THE ENGINE LIGHT CAME ON WHILE DRIVING DOWN THE INTERSTATE IN WESTERN SO DAKOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323095May 3, 2020
POWER TRAIN, UNKNOWN OR OTHER
FLUID LEAKS FROM THE TRANSMISSION AND AC CONDENSER UNIT, DRIVER SIDE EDGE. SEVERAL SMALL POINTS LEAKS. MECHANIC SAID IT'S A COMMON TRANSMISSION FLUID LEAK PROBLEM DUE TO POOR MANUFACTURE AND HAVE TO REPLACE THE COMBINED UNIT AT JEEP DEAR. SEARCH THE INTERNET, SEE QUITE A FEW COMPLAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322938May 1, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A SIMILAR UNKNOWN RECALL HOWEVER, TWO YEARS AFTER THE RECALL REPAIR THE FAILURE OCCURRED. JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322698April 29, 2020
ELECTRICAL SYSTEM
EVERY MORNING I HAD A DEAD BATTERY. I TOOK MY CAR TO THE SHOP AND AFTER LONG TEST AND INVESTIGATION THEY FOUND A SHORT IN THEE TIPM MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321998April 23, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED GLOCKNER CHRYSLER, DODGE, JEEP, RAM OF ASHLAND LOCATED AT (1041 GREENUP AVE, ASHLAND, KY 41101) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED FUEL PUMP RELAY IS SUSCEPTIBLE TO CONTAMINATION WHICH MAY CAUSE THE VEHICLE TO STALL WHILE DRIVING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321811April 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. COVERT CHRYSLER DODGE JEEP RAM (8107 RESEARCH BLVD, AUSTIN, TX 78758) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321505April 18, 2020
SEATS
I WAS DRIVING DOWN THE HIGHWAY WHEN THE PASSENGER HEADREST DEPLOYED OUT OF NOWHERE SMASHING INTO THE BACK OF MY FIANC'S HEAD. THERE WHERE NO OTHER VEHICLES AROUND ME AT THE TIME AND NO COLLISION OCCURRED.*DT CONSUMER STATED FIANCE HAD A SUFFERED A HEADACHE AND PERHAPS A MINOR CONCUSSION.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11321083April 14, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WALNUT CREEK CHRYSLER JEEP DODGE RAM (2404 N MAIN ST, WALNUT CREEK, CA 94596) WHERE IT WAS CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320694April 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 35 MPH ON THE HIGHWAY, THE VEHICLE DECELERATED INDEPENDENTLY WITH THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO WINDWARD DODGE CHRYSLER JEEP (46-177 KAHUHIPA ST, KANEOHE, HI 96744) TO BE DIAGNOSED. THE CONTACT WAS NOTIFIED OF SEVERAL UNKNOWN ISSUES WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320253April 5, 2020
FUEL/PROPULSION SYSTEM
EXISTING RECALL HAS NOT BEEN RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319283March 25, 2020
POWER TRAIN
THIS VEHICLE HAS A FREQUENT ACCELERATION PROBLEM. STARTED WHEN TRYING TO ACCELERATE FROM AN ON RAMP TO THE HIGHWAY, ESPECIALLY WHEN SLOWING TO AROUND 30 MPH AND ACCELERATING TO 55. NOW IT DOES TO EVERYTHING. TURNING FROM A STOP LIGHT INTO A HIGHWAY I FIND MY SELF HAVING TO FLOOR IT, CAUSING IT TO REV TO 4500 RPM'S AND STILL BARELY MOVING. ROUND ABOUTS ARE A STRUGGLE AS WELL, TRYING TO TURN OUT OF ONE AND SPEED UP IS HORRIBLE. EXTREMELY UNSAFE WHEN YOU HAVE A CHILD IN YOUR CAR AND YOUR TRYING TO MERGE INTO TRAFFIC AND YOUR CAR WON'T MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317854March 13, 2020
FUEL/PROPULSION SYSTEM
MY WIFE 'KENDRA' WAS DRIVING THE SAID VEHICLE WHICH IS HER EVERY DAY VEHICLE TO A DOCTORS APPOINTMENT ON FEB. 7, 2020 AND THE FUEL PUMP RELAY SWITCH SHUT THE FUEL OFF CAUSING 5HE VEHICLE TO STALL AS WIFE WAS ATTEMPTING TO DRIVE THROUGH A 6 LANE BUSY INTERSECTION. WIFE WAS TERRIFIED BECAUSE SHE COULDN'T MANEUVER VEHICLE TO SAFETY LEAVING HER STUCK WITH CARS TRAVELING AT 45-50 MPH THROUGH THE INTERSECTION AND SHE COULDN'T SAFELY EXIT THE VEHICLE. SHE CALLED ME FOR HELP AND AS I WAS ON THE PHONE WITH HER TWO BARELY MISSED HER WITH SCREECHING BRAKES AND HER SCREAMING. I WAS 2 MINUTES FROM HER AND AS I WAS APPROACHING THE VEHICLE STARTED. WE BROUGHT THE VEHICLE HOME AND I IMMEDIATELY CALLED CHRYSLER ABOUT THE ISSUE BECAUSE I HAD ALREADY ATTEMPTED TO GET THE RECALL FIXED BUT THEY (ROCKWALL DODGE) SAID THE RECALL PART ISN'T AVAILABLE PRIOR TO THIS INCIDENT. CHRYSLER SAID I COULD TAKE THE VEHICLE TO ROCKWALL DODGE WHERE THEY COULD DO A 'TEMPORARY' FIX, WHATEVER THAT IS. THAT WAS FEB 7 2020 AND I'M IN A RENTAL WITH NO FIX OR 'TEMPORARY' FIX, THAT I CALL BS. THIS VERY DANGEROUS FOR VEHICLE OWNERS AND MAY CAUSE A DEATH OR SERIOUS INJURY TO MOTORISTS. MY WIFE HAS TO DRIVE OVER A 4 MILE BRIDGE 4 LANES EAST AND 4 LANES WEST WITH ONLY AN OUTSIDE SHOULDER BETWEEN ROWLETT AND ROCKWALL TX WITH SPEED THAT VARY BETWEEN 70-90 MPH, IF IT WAS TO STALL THERE SHE'S VERY LIKELY TO BE HURT BAD OR KILLED. TO THIS DATE NO 'TEMPORARY' FIX AND NOW CHRYSLER AND ROCKWALL DODGE ARE TRYING TO MAKE ME PAY FOR A RENTAL. PLEASE PUT PRESSURE ON THEM TO RESOLVE THIS BEFORE THERE IS LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317519March 11, 2020
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING 70 MPH, THE RPM REVVED UP HOWEVER, THE VEHICLE STARTED TO DECELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WOULD STOP THE VEHICLE AND RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CASA CHRYSLER JEEP LOCATED AT (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114), WHO THE CONTACT STATED EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 60,000. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317026March 9, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 2013 JEEP GRAND CHEROKEE LAREDO 4X4 HAS RANDOMLY BUT CONTINUOUSLY STALLED OR HASN'T STARTED UP SUCCESSFULLY FOR THE PAST YEAR THAT I HAVE OWNED IT. THIS HAS CAUSED MUCH STRESS, ANXIETY, AND INCONVENIENCE FOR ME, MY WIFE AND YOUNG DAUGHTER. WE LIVE WITH THE CONSTANT FEAR OF BEING LEFT STRANDED THROUGHOUT OR OWN CITY OR WORST YET STRANDED OUT OF TOWN DURING FAMILY ROAD TRIPS. THIS IS COMPLETELY UNACCEPTABLE AND UNDESIRABLE AS LOYAL JEEP VEHICLE OWNERS OF SEVERAL DIFFERENT JEEP MODELS INCLUDING TWO JEEP PATRIOTS AND ONE JEEP LIBERTY. THIS PAST FRIDAY I WAS UNABLE TO START UP MY JEEP TO GO TO WORK AND WAS LEFT STRANDED IN MY GARAGE. I HAD TO MISS WORK THAT DAY AND HAVE THE JEEP TOWED TO A LOCAL AUTHORIZED DEALERSHIP WHERE IT IS STILL PARKED FOUR DAYS LATER UNABLE TO START UP AND IS UNDIAGNOSED OR REPAIRED. THIS IS CAUSING ME AND MY FAMILY MUCH FINANCIAL HARDSHIP DUE TO MY WIFE AND I HAVING TO ALTERNATE MISSING WORK OR TRYING TO BORROW A SPARE VEHICLE FROM OTHER FAMILY MEMBERS. I HOPE TO HAVE A REMEDY AS SOON AS POSSIBLE BY THE MANUFACTURER AS THIS ISSUE AND SUBSEQUENT RECALL HAS BEEN IN EFFECT SINCE LAST YEAR 2019. I HOPE THAT THIS COMPLAINT DOES NOT FALL ON DEAF EARS AND THAT A SOLUTION IS DEVELOPED AND PROVIDED TO ME AND MY FAMILY RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317132March 9, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS LOCATED AT (315 NJ-4, PARAMUS, NJ 07652) WHERE THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316846March 8, 2020
FUEL/PROPULSION SYSTEM
FUEL PUMP DELAY. CAR ACTS IN START MOOD BUT DOES NOT DO COMPLETE START. DELAYED MOOD. THIS HAPPENS IN PARK MOOD. HAS NOT HAPPENED WHILE I'M DRIVING... YET. WHEN WILL A REPAIR BECOME AVAILABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316166March 4, 2020
FUEL/PROPULSION SYSTEM
MY VEHICLE IS ALREADY PART OF A RECALL ISSUED 11/14/2019. THE COMPANY STILL HAS NO REPAIR FOR THIS RECALL, I HAVE A HARD TIME FIGURING OUT HOW THIS IS REASONABLE FOR A COMPANY TO TAKE THIS LONG TO SOLVE A PROBLEM DO I HAVE ANY RECOURSE IN THIS ISSUE? (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311617February 26, 2020
ENGINE
CAR STALLS WITHOUT WARNING ON THE HIGHWAY. THIS HAS HAPPENED 8 TIMES IN THE PAST YEAR. RECALL WAS ISSUED NOVEMBER 2019 WITH A TEMP FIX. I RECEIVED THE TEMP FIX IN JANUARY 2020. I HAD ANOTHER STALLING INCIDENT ON THE HIGHWAY FEB 11 2020. THE CAR HAS BEEN AT THE DEALERSHIP SINCE. JEEP/CHRYSLER HAS BEEN LESS THAN HELPFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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