Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10745235July 31, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745287July 31, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745362July 31, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745432July 31, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744962July 30, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744523July 29, 2015
AIR BAGS, ENGINE
AIR BAG LIGHT ILLUMINATED. DEALER STATED OPEN RECALL FOR AIR BAG MODULE AND FRONT SENSORS. NO PARTS AVAILABLE. WE CARE DRIVING AN UNSAFE VEHICLE WITH NO SUPPORT FROM DEALER. WE NEED A SAFE VEHICLE TO DRIVE. DEALER ALSO DENIED RECALL FOR FAULTY FUEL TANK IN EVENT OF REAR COLLISION. WE HAVE A CHECK ENGINE CODE DIRECTLY RELATED TO FUEL VENTING/PURGE SYSTEM. DEALER WILL NOT REPAIR. IN SUMMARY WE HAVE AN UNSAFE VEHICLE THAT HAS 2 POTENTIAL WAYS OF CAUSING BODILY HARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744570July 29, 2015
FUEL/PROPULSION SYSTEM
I AM SENDING THIS CORRESPONDENCE AFTER HAVING HEARD ABOUT THE SAFETY RELATED DEFECT CONCERNING THE FUEL TANK SYSTEM INTEGRITY IN REAR-IMPACTS OR CRASHES IN CERTAIN JEEP PRODUCTS. I OWN A 2002 JEEP GRAND CHEROKEE THAT I PURCHASED NEW. MY 16 Y/O SON HAS DRIVEN THIS VEHICLE UNTIL NOW. I DO NOT FEEL THAT HE IS SAFE DRIVING THIS VEHICLE NOW BECAUSE OF THE FINDINGS IN YOUR INVESTIGATION. I CONTACTED CHRYSLER'S FCA RECALL INFO CENTER AND WAS TOLD THAT MY JEEP, WAS NOT A PART OF THIS RECALL BECAUSE, "YOUR REAR STRUCTURAL REINFORCEMENT IS BETTER THAN THE ONES THAT HAVE THE RECALL", (THE PERSON ON THE PHONE GAVE ME HIS ID #DC1571). I ASKED HIM EXACTLY HOW MY REAR STRUCTURAL REINFORCEMENT IS BETTER AND HE ADMITTED THAT HE DID NOT KNOW. I TOLD HIM MY FACTORY INSTALLED TOW HITCH DID NOT CUT IT AND THAT I WANTED HIM TO EXPLAIN THE DIFFERENCE IN MY VEHICLE AND THE ONES IN THE RECALL. HE COULD NOT ANSWER AND PROVIDED ME WITH THE CUSTOMER SERVICE PHONE NUMBER SO THAT I COULD FILE A COMPLAINT. INSTEAD I SENT AN EMAIL TO CUSTOMER SERVICE AND I SHOULD HAVE RECEIVED A RESPONSE WITHIN 24 HOURS. I AM STILL WAITING. CAN YOU PLEASE TELL ME FOR SURE IF YOUR AGENCY RECOMMENDED THAT THE CATEGORY THAT MY JEEP FALLS INTO,BE RECALLED & MEASURES TAKEN TO SOMEHOW ADDRESS THE ISSUE? I SAW THE TODAY SHOW ON NBC ON MONDAY MORNING AND IT SOUNDED LIKE THERE WOULD BE A SOLUTION AND CHRYSLER WOULD COVER THE COST TO FIX THE VEHICLES OR THEY WOULD HAVE TO OFFER OVER MARKET VALUE ON A TRADE IN FOR A DIFFERENT VEHICLE, OR BUY BACK CERTAIN VEHICLES. CAN YOU PLEASE PROVIDE ME WITH SOME ANSWERS. I COULD NEVER LIVE WITH MYSELF IF MY INACTION CAUSED HARM TO ONE OF MY CHILDREN OR SOMEONE ELSE THAT IS RIDING WITH HIM OR IN AN ACCIDENT INVOLVING THIS VEHICLE.CAN YOU TELL ME HOW MY VEHICLE IS SAFER THAN THE VEHICLES THAT WERE "VOLUNTARILY RECALLED" BY CHRYSLER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744625July 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. MA 10/2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744651July 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744706July 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V046000 (AIR BAGS)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744080July 28, 2015
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
THE ENGINE STOPPED WHILE DRIVING TOOK IT TO A MECHANIC AND THEY SAID ALL FLUIDS WERE FILLED IT WAS JUST A "BAD ENGINE" I PAID 2700 DOLLARS TO HAVE ENGINE REPLACED . THE TRUCK STILL WASN'T RUNNING RIGHT IT WAS HAVING TROUBLE STARTING TOOK IT TO THE MECHANIC AND HE CHANGED THE FUEL PUMP 700 DOLLARS . THE TRUCK STILL DOSE NOT RUN RIGHT IVE HAD BRAKE LINES REPLACED THAT BROKE WITH NO IMPACT OR ACCIDENT IVE BEEN TOLD THE MASTER CYLINDER NEEDS REPLACED THERE IS NO BRAKE PRESSURE MY WIRING IS MESSED UP AND NOW BOTH MY BRAKE LIGHTS ARE OUT IVE CHECKED FUSES AND BULBS THE TRUCK TAKES SEVERAL TRIES TO START IT ITS IN THE SHOP MORE THAN I DRIVE IT ITS DANGEROUS AND I NEVER KNOW IF ITS GOING TO STOP IN TRAFFIC OR IF PEOPLE BEHIND ME KNOW WHEN IM TRYING TO STOP I HAVE 6 KIDS I DRIVE TO SCHOOL EVERY DAY AND I WORRY ABOUT THEIR LIVES EVERY TIME WE HAVE TO GET IN THE JEEP I FEEL LIKE BUYING THIS VEHICLE WAS A HUGE MISTAKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744378July 28, 2015
AIR BAGS
WHEN I TURN OFF THE IGNITION SWITCH THE PASSENGER AIRBAG BEGINS TO SCREECH AS THE POWER DISSIPATES FROM THE INFLATOR MODULE....UPDATED 09/22/15 *BF UPDATED 12/10/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743830July 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED AND FAILED TO TURN OFF IMMEDIATELY AFTERWARDS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,600. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743872July 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE VEHICLE WAS STARTED AND CONTINUOUSLY ILLUMINATED UNTIL THE VEHICLE WAS TURNED OFF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 154,690.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743927July 27, 2015
FUEL/PROPULSION SYSTEM
STRONG GASOLINE SMELL INSIDE CAR CABIN....DTC P0455 WAS FOUND.....SPLIT HOSES WERE FOUND AT THE EVAP .CANISTER......COMMENT : POTENTIAL FLASH FIRE INSIDE CABIN HAD THE REAR BUMPER [ LEFT REAR] (DRIVER SIDE ) OF BUMPER BEEN HIT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743954July 27, 2015
SEAT BELTS, AIR BAGS, UNKNOWN OR OTHER
I HAVE NEVER BEEN NOTIFIED ON ANY OF THE RECALLS ON THIS JEEP AFTER LOOKING AT RECALLS AIRBAGS CAN DEPLOY WHEN DRIVING THEN SEE IN THE RECALL THIS EVENING ON THE NEWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744000July 27, 2015
AIR BAGS
AIR BAG LIGHT IS ON AND NEVER GOES OFF. WAS NEVER SENT ANY RECALLS ON MY JEEP AND ALSO ON THE GAS TANK RECALL NEVER ADVISED . HAVE A PROBLEM ON THE ELECTRICAL REAR LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743615July 27, 2015
AIR BAGS
SEVERAL MONTHS AGO, I HAD RECEIVED A MANUFACTURER SAFETY RISK RECALL LETTER IN THE MAIL. I THEN CALLED MY LOCAL JEEP DEALER TO REQUEST SERVICE TO FIX MY VEHICLE. NHTSA RECALL NUMBER: 15V-046, MANUFACTURER RECALL NUMBER: R06. THEY TOLD ME THAT THESE RECALLED PARTS WERE NOT YET AVAILABLE. THEY ALSO TOLD ME THAT ONCE THEY HAD BECAME AVAILABLE THAT THEY WOULD NOTIFY ME BY EMAIL TO SCHEDULE A SERVICE APPOINTMENT. I HAVE NEVER HEARD FROM THEM SINCE. I AM VERY CONCERNED FOR MY SAFETY AS WELL AS ANY PASSENGERS IN MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743742July 27, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE VEHICLE CAUGHT FIRE WHILE IT WAS BEING DRIVEN DOWN THE ROAD, IT WAS PULLED OVER TO SIDE OF THE ROAD IN A DRIVEWAY. FIRE CAME FROM UNDER THE DASH ON THE PASSENGERS SIDE, AND THE VEHICLE WAS COMPLETELY CONSUMED BY FIRE IN APPROXIMATELY 10 MINUTES. I REPORTED IT TO CHRYSLER AND THEY STATED BECAUSE OF THE AMOUNT MILES ON IT THEY WEREN'T RESPONSIBLE! UPDATED 09/25/15*LJ UPDATED 12/08/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10743784July 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE REPAIR PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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