Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

• #10512556May 17, 2013
  ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD SPORADICALLY POWER OFF AND REBOOT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REMOVED THE BATTERY CABLE FOR 10 MINUTES BEFORE RECONNECTING. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE EXACT CAUSE OF THE FAILURE WAS UNKNOWN HOWEVER, THE FAILURE RECURRED. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 29. THE CURRENT MILEAGE WAS 233.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10512610May 17, 2013
  ELECTRICAL SYSTEM

  INSTRUMENT CLUSTER WENT OUT WHILE DRIVING. THIS INCLUDED THE SPEEDOMETER, FUEL GAUGE, RPM. AND ENGINE TEMPERATURE GAUGE. I HAD NO IDEA THE SPEED IN WHICH I WAS DRIVING. I HAVE HAD THE CAR FOR 10 DAYS. I WAS HEADING IN THE SAME DIRECTION AS THE DEALERSHIP WHEN THIS OCCURRED. DROVE IT RIGHT THERE AND MADE SURE THEY SAW IT WAS NOT WORKING BEFORE TAKING AND TURNING THE VEHICLE OFF AND ON. THE DEALERSHIP SAID IT NEEDED A NEW INSTRUMENT CLUSTER AND IT WOULD BE 3 TO 5 DAYS TO GET THE PART. THE DEALER TRIED TO GET ME TO TAKE THE VEHICLE AND BRING IT BACK WHEN THE PART CAME IN SINCE THE INSTRUMENT CLUSTER CAME BACK ON. I TOLD THEM I DID NOT FEEL SAFE DOING THAT. THE DEALERSHIP ENDING UP GIVING ME A RENTAL CAR. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10511545May 12, 2013
  FUEL/PROPULSION SYSTEM, ENGINE

  THE VEHICLE STALLED FOR NO REASON. IT TOOK MULTIPLE ATTEMPTS (APPROX 10 TIMES) TO RESTART THE VEHICLE. IT WOULD START AND I COULD DRIVE 40-50 YARDS AND WOULD STALL AGAIN. MULTIPLE LIGHTS CAME ON SUCH AS VEHICLE IN GEAR (IT WASN'T), ETC. ONCE IT DID RESTART AND I WAS ABLE TO DRIVE TO THE DEALER THE CHECK ENGINE LIGHT STAYED ON. THE VEHICLE HAS DONE THIS TWICE NOW WITHOUT CAUSE (I HAVE ONLY HAD THE VEHICLE FOR 4 WEEKS). THE JEEP DEALERSHIP KEPT THE VEHICLE FOR A COUPLE DAYS. THEY WERE FINALLY ABLE TO RESET THE CODES AND DID A SOFTWARE UPDATE. I FOUND OUT A CRANK SENSOR HAD BEEN REPLACED BEFORE I PURCHASED THE VEHICLE.THEY SAID THEY COULD NOT GUARANTY IT WOULD NOT HAPPEN AGAIN AND TO CHECK BACK IN THE NEAR FUTURE AS ADDITIONAL SOFTWARE UPDATES MAY BECOME AVAILABLE. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10507288April 5, 2013
  UNKNOWN OR OTHER

  WHEN OPERATING THE VEHICLE AT 52 MPH AND 1,200 RPM A HIGH PITCH GRINDING NOISE OF A METAL-TO-METAL TYPE APPEARS ON THE FRONT DRIVER SIDE. REPORTED TO THE DEALER AND TO CHRYSLER WITH NO RESOLUTION. ON-LINE FORUMS CONFIRM THIS PROBLEM OCCURS WITH MANY OTHER VEHICLES OF THE SAME MAKE AND YEAR. THIS IS A RECORDING OF THE PROBLEM: HTTP://WWW.YOUTUBE.COM/WATCH?V=JU1LSZLIEFO. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0