Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11555947November 19, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I need help! Please! My car is under the X78 Extended Ecodiesel Warranty. The Government (EPA) sued FCA back in 2019 for making these cars with over 14 illegal deletes, like Volkswagen. Instead of making them buy the cars back, they let them say they would make all repairs related to this huge list of components. I’ve had nothing but problems the past almost 2 years. My jeep was at one dealership a full year. Now it’s at another dealership in Ennis Texas for about 59 days now. . My jeep went into limp in mode in front of an 18- wheeler on interstate 45, I was almost killed. I was so afraid! I sent a letter requesting they contact the manufacturer as they have said so on the paperwork. I’ve gone to get my car 4 tiles and it’s still not repaired. I get a text message on Saturday telling me my Jeep is fixed and ready? I’m not getting into that vehicle again, my daughter is having nightmares, she’s asked me please don’t drive that car again! I’ve attempted to pick this car up 4 times, it’s not fixed! Same code from 10/04 initial drop off. The same codes came back on 11/9 after they said they’ve replaced the PCM and Mass Air Flow sensor and other parts?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555458November 16, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger's side active head rest restraint had deployed. The vehicle was taken to the dealer where the contact was informed that the front passenger's side active head rest restraint had deployed. The contact was informed that the front passenger's side active head rest restraint needed to be replaced. The vehicle was not repaired. The contact was informed that the warranty had expired, and the repair would not be covered under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555463November 16, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the instrument panel became inoperable. The contact stated that the jerked and failed to properly shift gear. The check engine warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty engine. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555252November 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The contact also stated that the vehicle stalled with an unknown warning light illuminated. The vehicle had been taken to a dealer and an independent mechanic where several repairs were performed; however, the failure persisted. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 14V634000 (Electrical System) which she linked to the failure. The vehicle was not repaired. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554913November 13, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle overheated. The contact stated that the battery consistently failed, and the vehicle had stopped accelerating as needed. The vehicle became inoperable intermittently. No warning light was illuminated. The vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that an unknown recall repair for the failure had already been performed. The failure mileage was 144,231.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554352November 9, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553603November 4, 2023
UNKNOWN OR OTHER
It has happened twice in 48hrs, driving then all of sudden indicates not in gear. Pull over , will not go back in gear. Will have to wait. Then later on starts. Then is no indication no warning. This is extremely life threatening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553377November 3, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552165October 27, 2023
UNKNOWN OR OTHER
When vehicle has not been sitting overnight or a long period, the initial start does not engage. My mechanic referred to it as a long cold start. To work around this I will push the start button with my foot off the break pedal and let vehicle cycle through whatever. I can then start as normal. Using the key fob the startup happens cleanly. My mechanic said there is a complicated TSB on this issue but I am unable to locate. They have verified it’s not a fuel pressure issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551773October 25, 2023
ENGINE
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551857October 25, 2023
AIR BAGS
airbag exploded while driving cancelling the navigation and seat memory jeep refuses to replace the radio which was destroyed by the air bag failure AND BRING THE VEHICLE BACK TO PRE AIRBAG EXPLOSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551256October 22, 2023
ELECTRICAL SYSTEM, SUSPENSION, UNKNOWN OR OTHER
The vehicle was running but in park. I was putting air in my tires and heard something. I looked towards the passenger front and seen smoke coming from up front. The air ride pump caught on fire and melted wires, hoses, and the inner fender cover. I was able to put it out quickly.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551161October 21, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Cuando boy a 75mph y rebasó O me rebasan
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548514October 5, 2023
SEAT BELTS
Driver's seatbelt is loose and won't retract. I tried to wash it, but it still hangs down to where it will get caught in the door when closing. This is a major safety issue in that my seatbelt is not snug against my body and would not protect me in an accident. I have seen numerous other complaints online about this same issue. Jeep is saying I will have to pay to have it diagnosed and repaired since it's out of warranty. Seat belts are required by law, but mine doesn't work!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547814October 2, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547861October 2, 2023
POWER TRAIN
On multiple occasions while driving, I have felt my transmission slip, reducing the speed of the vehicle and at a stand still, made a pounding noise when switching into gear, and at times I hear a click. I have reported this to Bob Boyd Lancaster (place of purchase) on the first occasion and I was told it was typical for this vehicle to behave that way because it has 12 (or 8) gears. After my transmission slipped again while driving I brought the vehicle in and was informed that it could not be duplicated. I experienced another transmission slip and took it to Jeff Wyler (closer travel). When I returned home I noticed transmission fluid in my garage and reported it. They indicated that I had a bad seal - pending repair - long delay in warranty coverage response (Ford dealership warranty), and now awaiting parts. Days later I experienced another transmission slip and this time I was able to record it on video (unable to upload on this submission) and sent this to the Jeff Wyler. The Ford Warranty only wants to replace the seal and 1 quart of transmission fluid, and not fix the problem or cover the recommended services indicated by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547331September 29, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Fuel line issues, repaired then catalytic converter not working. Somewhere leaking oil. I have read this model is known for emissions, fuel line, catalytic converter issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547126September 28, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546893September 27, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546553September 26, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the check engine warning light would illuminate when the vehicle had been driven at various speeds for less than 20 miles. The message fuel injector pump failure was displayed. The failure had occurred in the past and the vehicle was taken to the dealer and the main computer system was replaced approximately 9-month prior to the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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