Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#10557660December 29, 2013
FUEL SYSTEM, DIESEL
I HAVE THE NEW ECODIESEL!!! YES THIS IS AN AWESOME VEHICLE BUT... AFTER FILING THE VEHICLE UP FOR THE FIRST TIME THE ISSUE WAS NOTICED WHILE PULLING THE FUEL NOZZLE FROM THE VEHICLES FUEL NECK. THE CAPLESS GREEN FUEL NECK CAME SEPARATED FROM THE VEHICLE. ONCE THE CAR WAS TURNED BACK ON THE DEF SERVICE WARNING COMES ON THE DASH. THIS IS WITH LESS THAN 300 MILES!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556482December 18, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ERRONEOUSLY ACCELERATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556232December 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE EXITING A RESIDENTIAL GARAGE, THE VEHICLE SUDDENLY ACCELERATED IN REVERSE AND CROSSED THE STREET, CRASHING INTO A CHURCH BUILDING. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN RECENTLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10555790December 12, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555901December 12, 2013
POWER TRAIN
FROM A STOPPED POSITION IN PARK, CAR SPONTANEOUSLY SHIFTED INTO NEUTRAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10555674December 11, 2013
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE STABILITY CONTROL WARNING LIGHT ILLUMINATED AFTER THE SERVICE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE ENTIRE INSTRUMENT PANEL WOULD NEED REPLACED. THE VEHICLE WAS NOT ABLE TO BE REPAIRED BECAUSE THE PARTS NEEDED TO CORRECT THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 200,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555322December 9, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
EVERY INDICATOR ON MY DASH WAS ON AND MY SPEEDOMETER DIDN'T WORK. BROUGHT IT INTO [XXX] WHERE THE PROBLEM WAS NOT FIXED. IT WAS IN THE SHOP AGAIN 2 WEEKS LATER FOR THE SAME ISSUE AND ALSO TO SERVICE THE ABS SYSTEM. TODAY MY CHECK ENGINE LIGHT IS ON AND THE CAR IS SHIFTING HARD AND HESITATING, CLUNKING AS IT SWITCHES GEARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555157December 7, 2013
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
SOON AFTER TAKING POSSESSION OF THIS VEHICLE (9/27/13) I NOTICED THAT NOW AND AGAIN (4/5 TIMES) THERE WOULD BE A HESITATION FROM THE AUTOMATIC TRANSMISSION WHEN SHIFTING TO THE NEXT HIGHER GEAR WHEN ACCELERATING TO HIGHWAY SPEED. IT WAS SO SUBTLE THAT I FILED IT UNDER "NOTHING IS PERFECT", BUT WOULD KEEP SCORE. DON'T BE MISLED BY THE LOW MILEAGE ABOVE. THAT IS MY NEW NORMAL. A HEAD AND NECK INJURY IN 2001 FOLLOWED BY A LONG OVERDUE DIAGNOSIS OF SEVERE PTSD BY THE VA LEFT ME PRACTICALLY A "HOUSE HERMIT" AND DRIVING ANYWHERE INVOLVING DISTANCE REQUIRES HIRING A DRIVER. THIS VEHICLE WAS NOTHING MORE THAN MY BEING ABLE TO HAVE ACCESS TO THE WOODS WITH A 911 BUTTON ATTACHED TO KEEP THE P/A IN CHECK. WHAT HAPPENED TO ME WAS THAT FROM A STOP SIGN I TURNED ONTO THE MAIN HIGHWAY AND WAS ACCELERATING TO 55 WHEN AT ABOUT 50 THE TRANSMISSION HUNG, THIS TIME IT WOULD NOT RELEASE TO THE NEXT GEAR, THE ENGINE BEGAN TO STRUGGLE UNTIL IT ALMOST STALLED. AS UNEXPECTEDLY AS IT HAD HUNG THE TRANSMISSION SHIFTED, THE ENGINE IMMEDIATELY RECOVERED ""WITH A ROAR"" AND OFF WE WENT. (EXTRA RPM'S, ? COMPUTER/FUEL PUMP SAW NO PROBLEM) I'M SURE THAT IN THOSE SECONDS MY SPEED DROPPED 20 MPH'S WITH NO "WARNING", SUCH AS BRAKE LIGHTS HAD SOMEONE BEEN BEHIND ME. HAD THIS OCCURRED ENTERING A BUSY BELT-WAY, INTERSTATE, ETC., YOU CAN IMAGINE THE POSSIBLE MAY-HEM. DID SOME RESEARCH, GOT AN APPOINTMENT FOR SERVICE AT THE DEALERSHIP AND WAS TOLD (AS EXPECTED FROM RESEARCH) THEIR COMPUTER SAW NO ABNORMALITIES AND SHOWED ME A BLANK PIECE OF PAPER TO PROVE IT. ASKED THEM TO SIGN A PIECE OF PAPER SAYING MY DRIVETRAIN WAS "JUST WONDERFUL" AND REAFFIRMING THAT CHRYSLER HAD NEVER HEARD OF ANY PROBLEMS JUST IN CASE I OR OTHERS WOUND UP DEAD OR MAIMED FROM "NO PROBLEMS". I NOW HAVE A "MORAL PROBLEM" SITTING IN MY DRIVEWAY AND NOT OUT IN THE MIDDLE OF THE WOODS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555050December 6, 2013
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES FAILED WHILE WAS DRIVING 65 MPH, THE CONTACT CRASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE BRAKES SEEMED TO HAVE BEEN OPERATING NORMALLY. IN ADDITION, THE CONTACT WAS ADVISED THAT NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HAD POSSIBLY BEEN PREVIOUSLY ADDRESSED. THE APPROXIMATE FAILURE MILEAGE WAS 2700. UPDATED 01/14/14*LJ CONSUMERS HANDWRITING IS ILLEGIBLE. UPDATED 01/16/14
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10554779December 4, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REFUELING, FUEL SPRAYED FROM THE FILLER NECK. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. UPDATED 12/30/13*CN THE CONSUMER STATED WHEN FILLING THE GAS TANK, THE NOZZLE WOULD NOT SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554864December 4, 2013
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT ALSO STATED THAT THE VEHICLE ERRONEOUSLY STARTED. THE VEHICLE WAS BEING DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554415December 2, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE DEALER WAS UNABLE TO SERVICE THE 2014 MODEL YEAR VEHICLES UNTIL JANUARY 2014 BECAUSE ONLY ONE RECALL REMEDY REPAIR WAS BEING PERFORMED PER DAY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554102November 29, 2013
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING ON THE HIGHWAY ABOUT 65 MPH. THE WIPERS CAME ON AND THE RADIO STOPPED. THIS HAPPENED ON THREE OTHER OCCASIONS. UPON EXITING THE FREEWAY AND UTILIZING THE BRAKES, THE ENTIRE VEHICLE ELECTRONICS FLASHED THEN THE VEHICLE LOST ALL POWER AND STALLED INTO BLACKNESS. I WAS ABLE TO SAFELY STOP THE VEHICLE AND RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554031November 27, 2013
STEERING
I PURCHASED A NEW 2014 GRAND CHEROKEE LIMITED, AND HAVE HAD VIBRATION ISSUES SINCE I PURCHASED. I HAVE TAKEN IT BACK TO THE DEALER 5 TIMES, AND NOW HAVE A CASE OPEN WITH CHRYSLER TO FIX THE ISSUE. THE STEERING WHEEL AND SEATS SHAKE AT SPEEDS FROM 70-80. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553701November 25, 2013
POWER TRAIN, SUSPENSION, STEERING
FOR THE SECOND TIME IN 2 WEEKS THE POWER STEERING ASSIST STEERING FAILED WHILE DRIVING THE VEHICLE. THE INSTRUMENT CLUSTER GIVES A "POWER STEERING WARNING" AND ALL HYDRAULIC ASSISTANCE FAILS. WITHIN A FEW MINUTES OF THIS HAPPENING, THE ENGINE ALSO GETS HOT. I LIVE N THE TEXAS HILL COUNTRY. THIS FAILURE RESULTS A LARGE INCREASE IN STEERING EFFORT ON THE LOCAL HILLY AND CURVED ROADS AND THE ABILITY TO TAKE EVASIVE MANEUVERS IF SOME OF THE MANY LOCAL WILD ANIMALS CROSS THE ROAD IN FRONT OF ME. IT ALSO AFFECTS THE ABILITY TO MANEUVER IN TRAFFIC UNTIL THE VEHICLE IS BROUGHT TO A STOP. THE PROBLEM IS INTERMITTENT AND THE DEALER HAS NOT BEEN ABLE TO DIAGNOSE THE PROBLEM DUE TO IT'S INTERMITTENT NATURE. SO FAR, THIS VEHICLE HAS HAD AIR SUSPENSION FAILURES, POWER STEERING FAILURES, AND " DUE NOT SHIFT TRANSMISSION" FAILURES AND HAS BECOME A SAFETY ISSUE FOR ME AND OTHER DRIVERS AROUND ME. I USE THIS VEHICLE FOR WORK RELATED TRAVEL THROUGHOUT MULTIPLE STATES SO IT GETS DRIVEN OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553554November 23, 2013
ENGINE, ELECTRICAL SYSTEM
SHORTLY AFTER STARTING VEHICLE AND DRIVING AT APPROX 10 MPH, CHECK ENGINE LIGHT CAME ON. 30 SECONDS LATER CHECK ENGINE LIGHT STARTED FLASHING AND MISFIRE WAS FELT, CAR BEGAN TO SHUDDER. I PULLED OVER, TURNED OFF AND RESTARTED, AGAIN FLASHING CHECK ENGINE LIGHT AND SHUDDERING. VEHICLE WAS TOWED TO DEALER, WHO ALSO FELT MISFIRE ON COLD START NEXT AM AND CODES CONFIRMED MISFIRES IN MULTIPLE CYLINDERS. DEALER INSPECTED ENGINE BUT FOUND NO ISSUES. NEXT DAY, CAR OPERATED NORMALLY. APPROXIMATELY 1-2 WEEKS LATER, ON STARTING VEHICLE ENTIRE INSTRUMENT CLUSTER LIT UP, WITH CHECK AIR BAG WARNING AND LIGHTS INDICATED ABS FAILURE AND ECS OFF. CAR DROVE, BUT I SUBSEQUENTLY REALIZED SPEEDOMETER DID NOT WORK, IT WAS VERY FRIGHTENING TO DRIVE ON HIGHWAY WITHOUT KNOWING MY SPEED. AFTER RESTARTING CHECK ENGINE LIGHT REMAINED ON, BUT VEHICLE FUNCTIONED NORMALLY. WAS GOING TO BRING BACK TO DEALER, BUT CHECK ENGINE LIGHT WENT OFF AFTER ABOUT 6 DRIVES. THESE ISSUES ARE VERY WORRISOME AND I FEEL UNCOMFORTABLE EVERY TIME I START THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552756November 18, 2013
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
CONTINUOUSLY EXHIBITING PERSISTENT PROGRESSIVELY WORSENING LIFE-THREATENING TRANSMISSION AND ELECTRICAL FAILURES. TRANSMISSION STICKS IN LOW GEAR AND WILL NOT UPSHIFT, TRANSMISSION STALLS, PUSH GAS PEDAL TO THE FLOOR AND NOTHING HAPPENS, ALMOST HIT NUMEROUS TIMES, GEARS JERK, RPMS REV UP AND SPEED INCREASES WHEN APPLYING BRAKES, WILL NOT SLOW DOWN THEN BOUNCES TO A STOP, INTERIOR LIGHTS SHORT OUT, DOORS DO NOT LOCK, ELECTRONIC CHIRPING SOUND FROM ENGINE EVEN WHEN OFF, TOUCHSCREEN/RADIO/CLIMATE CONTROLS DO NOT WORK, TOTAL OF 45 DIFFERENT DEFECTS, CONTINUOUS SINCE DAY PURCHASED, SENT 2 WRITTEN NOTICES TO CHRYSLER, HAS BEEN 8 MONTHS AND NO ONE WILL HELP, INCREASINGLY FEARFUL FOR SAFETY. TOTAL OF 43 DAYS IN SHOP AND 14 ATTEMPTS TO REPAIR SAME SERIOUS SAFETY DEFECTS AND CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551934November 12, 2013
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, POWER TRAIN
THE DRIVER PULLED THE AUTOMOBILE INTO A DRIVEWAY ON A DOWNHILL SLOPE. THE DRIVER SHUT THE VEHICLE OFF USING THE PUSH BUTTON START/STOP. THE DRIVER RETURNED TO THE VEHICLE 10 MINUTES LATER, WITH A PASSENGER IN THE FRONT SEAT. THE DRIVER STARTED THE VEHICLE (FOOT ON BRAKE AS REQUIRED) USING PUSH BUTTON START/STOP. THE DRIVER ENGAGED THE TRANSMISSION INTO REVERSE USING THE SHIFTING LEVER (WITH FOOT STILL ON BRAKE AS IS REQUIRED BY THE BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) SYSTEM). WHEN ENGAGED IN REVERSE, THE ENGINE REVVED TO A HIGH LEVEL, AND THE CAR TRAVELED IN REVERSE UP THE HILL (DRIVEWAY), THROUGH THE STREET, AND INTO A DITCH. SIDE AND FRONT AIRBAGS DEPLOYED. DRIVER BELIEVES THEY NEVER TOOK FOOT OFF THE BRAKE, AND THE BRAKING WAS NOT SUFFICIENT TO OVERCOME TORQUE OF THE ENGINE/TRANSMISSION. VEHICLE DAMAGE INCLUDES AIR BAG DEPLOYMENT, CABIN ROOF LINER DETACHMENT, THREE BENT WHEELS, MINOR DAMAGE TO MUFFLER, MINOR BODY DAMAGE. DEALER CHECKED ELECTRONICS/INSTRUMENT RECORDINGS AND NOTED NOTHING UNUSUAL APPEARING, AND HAD NO KNOWLEDGE OF SIMILAR PROBLEMS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10551977November 12, 2013
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
PURCHASED A 2014 JEEP GRAND CHEROKEE ON OCT 27, 2013 AND DISCOVERED THE FORWARD COLLISION SYSTEM (FCW) IS NOT WORKING, THE DEALER ATTEMPTED TO FIX BUT FAILED. THEY GAVE ME ANOTHER 2014 JEEP GRAND CHEROKEE ON NOV 2, 2013, I REALIZED IT HAS THE SAME EXACT DEFECT, AND AGAIN, THE DEALER TRIED TO FIX BUT FAILED TO DO SO. TWO BRAND NEW VEHICLES HAVE THE SAME EXACT PROBLEM, THE VEHICLE VIN NUMBERS: 1C4RJXXXXXX AND 1C4RJFCXXXXX I SPOKE WITH MANUFACTURER AND THEY TRIED TO CONVINCE ME THAT "SYSTEM AVAILABLE" MEANS "SYSTEM IS ON" WHICH DIRECTLY CONTRADICTS THE MANUAL PROVIDED BY THEM. THAT IN ADDITION TO THE SYSTEM NOT WORKING AT ALL. SPOKE WITH OTHER JEEP OWNERS THAT HAVE THAT FUNCTION, THEY ALSO INDICATED THAT THEY HAVING TROUBLE GETTING THAT TO WORK AND THEY HAVING TROUBLE GETTING SUPPORT FROM JEEP. UPDATED 11/19/13*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551163November 6, 2013
POWER TRAIN
WHEN VEHICLE REACHES OF 38 MPH AND ABOVE,MOST OF THE TIME A VIBRATION OCCURS. THE VIBRATION CAN BE FELT IN THE SEAT , THE FLOORBOARD AND STEERING WHEEL . ONCE AT 70 MPH THE VIBRATION CAN BE SEEN IN THE STEERING WHEEL.THIS 2014 GRAND CHEROKEE HAS BEEN TO THE DEALER SEVERAL TIMES AND THE ISSUE NEVER RESOLVED. THEY SAID IT COULD A TRANSMISSION , BUT NOTHING WAS EVER DONE. WHEEL ALIGNMENT HAS ALSO BEEN A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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