Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11374538November 13, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372966November 4, 2020
FUEL/PROPULSION SYSTEM
RECEIVED RECALL NOTICE 12 MONTHS AGO - V62/NHTSA 19V-813, FUEL PUMP RELAY. A ENGINE STALL WHILE DRIVING CAN CAUSE VEHICLE CRASH WITHOUT PRIOR WARNING. VEHICLE HAS BEEN IN SHOP 2 TIMES IN LAST WEEK WITH ISSUES WITH THE ETC (ELECTRONIC THROTTLE CONTROL) CAUSED BY THE FUEL PUMP. FAILURE TO START FROM A COLD AND A WARM START HAS HAPPENED 6 TIMES. FIRST REPAIR COST $553.66 AND TODAY'S REPAIR OF THE FUEL PUMP WHILE COVERED UNDER WARRANTY (SINCE THE FIRST RECALL PART FAILED) DOESN'T HELP FIX THE PROBLEM. SHOULD NOT TAKE 12 MONTHS TO RESOLVE AN ISSUE OF THIS MAGNATUDE. IT IS VERY STRESSFUL DRIVING THIS VEHICLE WITH THE KNOWLEDGE THAT IT IS HAVING ISSUES AND COULD FAIL AND CAUSE A CRASH. HOW SOON WILL THIS RECALL BE RECTIFIED?11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366974October 29, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER MALL OF GEORGIA CHRYSLER LOCATED AT 4345 BUFORD DR, BUFORD, GA 30518, WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL AND FAILED TO IMMEDIATELY START-UP. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366926October 28, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE ALSO FAILED TO START-UP WITHOUT WARNING, AFTER SEVERAL ATTEMPTS. THE CONTACT DISCOVERED ONLINE THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MANCARI'S CHRYSLER DODGE JEEP RAM (4630 95TH ST, OAK LAWN, IL 60453) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366357October 26, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366442October 26, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED RIVER FRONT CHRYSLER DODGE JEEP RAM (200 HANSEN BLVD, NORTH AURORA, IL 60542; (630) 907-1700) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366287October 25, 2020
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WILL NOT START EVERYTIME AND ONCE IT'S JUMPERED TO ANOTHER CAR IT STARTS NO PROBLEM. SOMETIMES IT WILL START THEN IMMEDIATELY JUST DIE. VEHICLE HAS NEVER STALLED WHILE DRIVING. I BOUGHT IT DEC 2019 W/ 102K, IT NOW HAS 120K I DRIVE 400 MI/WK FOR WORK. I HAD TO BUY AN EXTENDED WARRANTY BECAUSE OF THE MILES AND THE WARRANTY CO. IS SAYING THEY WON'T FIX THIS AIR BAG MODULE AND SEAT BELT ISSUE AS WELL. THIS CAR NEEDS TO BE BOUGHT BACK BY THE DEALERSHIP. THE DEALER HAS ALL PAPERWORK BECAUSE THEY STILL HAVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364224October 13, 2020
ENGINE
MY COMPLAINT IS REGARDING NHTSA RECALL V62/NHTSA 19V-813 FOR MY 2013 JEEP GRAND CHEROKEE. THE ISSUE IS THAT THE RECALL HAS BEEN IN EFFECT FOR OVER A YEAR AND THERE IS STILL NO FIX. MY VEHICLE HAS CUT OFF WHILE DRIVING ON THE INTERSTATE AND NOW DOES NOT START AT ALL. I HAVE A CAR THAT I CANNOT DRIVE, FIX, OR SELL DUE TO NO FAULT OF MY OWN. MY ONLY DESIRE IS A REPLACEMENT VEHICLE OR AT LEAST A REFUND OF THE CURRENT VALUE. WE CONTACTED THE JEEP CUSTOMER SERVICE HOTLINE AND THEIR RESPONSE IS THAT THE COST WOULD BE TOO GREAT TO THE COMPANY. THESE VEHICLES ARE DANGEROUS AND THE FACT THAT THERE'S STILL NO FIX SHOULD BE VERY TROUBLING. NO ONE SHOULD BE DRIVING A VEHICLE THAT IS KNOWN TO CUT OFF AT ANYTIME. PLEASE MODIFY THIS RECALL TO ORDER A REPLACEMENT OR REFUND FROM JEEP. IT'S GENUINELY THE ONLY SAFE THING TO DO. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363889October 12, 2020
FUEL/PROPULSION SYSTEM
DROVE MY CAR ALL DAY COMPLETELY FINE ALL DAY NO ISSUES. WENT TO START IT TO GO GET FOOD AND IT WOULDN'T START. TRIED ABOUT FOUR TIMES THEN FINALLY HAD TO DISCONNECT AND RECONNECT THE BATTERY TO GET IT TO START AND I'VE HAD TO DO THIS ABOUT 15 TIMES IN THE YEAR AND A HALF I'VE HAD THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363374October 8, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER THOMPSON JEEP LOCATED AT 1102 BUSINESS CENTER WAY, EDGEWOOD, MD 21040 AND THE MANUFACTURER WERE NOTIFIED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363441October 8, 2020
VEHICLE SPEED CONTROL, WHEELS
I HAD CRUISE AT 80MPH ON INTERSTATE HIGHWAY AND DISENGAGED ON EXIT RAMP BY USING THE BRAKE. THE CAR SLOWED BUT I USED BRAKE AGAINN TO YIELD ONTO 4 LANE ROAD AND AGAIN TO CROSS OVER 2 LANES INTO A GAS STATION. I PULLED UP TO PUMP SLOWLY. WHEN I PUT THE BRAKE ON AGAIN TO COMPLETTE THE STOP,THE CRUISE REENGAGED AND THE CAR TOOK OFF. LUCKILY THERE WAS OPEN PARKING SPOT,I AIMED THERE AND CAR JUST KEPT GOING. OVER A CURB, THROUGH ABOUT 75 YARDS OF GRASS AND INTO A FIELD,ABOUT 25 FEET IN. NO BRAKING EVEN THO I TRIED. IN THE BRUSH WAS A CONCRETE BLOCK I HIT THAT CAUSED BOTH PASSENGER TIRES TO BLOW AND THEN THE CAR SLOWED AND WENT TO THE LEFT SOME 5 FEET AND STOPPED. NO AIRBAGS DEPLOYED. I ONLY PLOWED DOWN SMALL BRUSH AND MISSED A TREE IN MY PATH WHEN CAR VEERED LEFT AFTER TIRES BLEW. IT WAS A DRY SUNNY MORNING WITH NO ADVERSE WEATHER CONDITIONS. I HAD ONLY BEEN DRIVING FOR AN HOUR AND HAD STOPPED TO GET GAS AND USE RESTROOM. THEPA STATE TROOPERS CAME BUT SINCE NO DAMAGE TO OTHER PROPERTY AND NO INJURIES, THEY DID NOT FILE A REPORT. USAA INSURANCE NOTIFIED AT ONCE AND TOOK THE CAR. THEY CLAIM IT AS A TOTAL LOSS. I AM BLESSED TO BE OK BUT THIS CRUISE/BRAKE MALFUNCTION COULD HAVE BEEN DEADLY ANYWHERE ELSE. I HOPE YOU WILL INVESTIGATE I WOULD NOT WANT ANYONE ELSE TO EXPERIENCE THIS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362714October 4, 2020
STEERING
MY JEEP GRAND CHEROKEE OVERLAND WITH QUADRA LIFT SUSPENSION , HAS HAD A FRONT STEERING SHIMMY EVER SINCE I HAVE OWNED IT.IT HAS HAD FOUR ,FOUR WHEEL ALIGNMENTS IN SIX MONTHS, AND IS ON THIRD SET OF TIRES.THERE ARE NO LOOSE PARTS , I HAVE BEEN INFORMED,THAT THE FIVE STAR ALIGNMENT SHOP CANNOT FIND THE PROBLEM.IT STARTS AT JUST OVER 60 MPH.AND GETS WORSE AS THE TIRES WEAR INTO THE SHIMMY.WHICH DOESNT TAKE LONG, EVEN WITH CONSTANT TIRE ROTATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361726September 29, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL TICKING SOUND WAS HEARD COMING FROM ENGINE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE ROCKER ARM. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT WAS ALSO INFORMED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO BE SERVICED. THE CONTACT SPOKE WITH FIRKINS CHRYSLER JEEP DODGE RAM (2700 1ST ST, BRADENTON, FL 34208) AND WAS PROVIDED A COST TO DIAGNOSE AND DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE SERVICE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT RECENTLY APPEARED ON THE INSTRUMENT PANEL AFTER THE VEHICLE MISFIRED WHILE DRIVING AT A LOW RATE OF SPEED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355593September 17, 2020
AIR BAGS, SEATS
THE AIRBAG IN OUR HEADREST HAS BECOME DETACHED AND IS JUST HANGING NO ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355348September 16, 2020
FUEL/PROPULSION SYSTEM
WE PURCHASED A 2013 JEEP GRAND CHEROKEE NOV OF 2018. THERE WAS A SAFETY RECALL (V62) NOV OF 2019. THE MALFUNCTION CAUSES THE CAR TO STALL. THERE HAS YET TO BE A REPAIR FOR THE RECALL. IT IS NOW SEPT OF 2020 AND OUR CAR IS STILL STALLING AND UNSAFE DUE TO AN UNFIXED RECALL THAT IS NEARLY A YEAR OLD. WE STILL MUST DRIVE THE CAR WHICH IS A HAZARD TO OURSELVES AND OTHERS BECAUSE NO REMEDY OR REPLACEMENT IS AVAILABLE. THIS IS IRRESPONSIBLE AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354291September 10, 2020
POWER TRAIN
MY 2SPEED TRANSFER CASE WENT OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353965September 9, 2020
FUEL/PROPULSION SYSTEM
A RECALL WAS ISSUED NOVEMBER 14, 2019 TO REPLACE A FUEL PUMP RELAY THAT CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. THIS RECALL WAS ISSUED ALMOST A YEAR AGO AND HAS NOT YET BEEN RESOLVED. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THIS VEHICLE. I CONTACTED THE FCA AND THEY SUGGESTED THAT I TAKE THE VEHICLE INTO MY JEEP DEALER TO HAVE IT ANALYZED TO SEE IF THERE IF ANYTHING WRONG WITH THE RELAY THAT IS CURRENTLY INSTALLED. I TOOK MY VEHICLE INTO THE JEEP DEALER AND THEY TOLD ME THAT PUTTING IT ON THE ANALYZER WOULD DO NOT GOOD. I WANT TO KNOW WHEN THIS RECALL WILL BE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353375September 6, 2020
ENGINE
APRIL '20 RECEIVED RECALL #V62/NHTSA 19V-813 FOR FUEL PUMP RELAY. FUEL PUMP RELAY IS SUSCEPTIBLE TO SILICON CONTAMINATION ON THE RELAY CONTACTS WHICH CAN CAUSE RELAY TO FAIL. "A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT WARNING. THIS RECALL WAS ISSUED 11/14/19. TO DATE NO REPAIR IS AVAILABLE PER MY CALLS TO THE FCA RECALL ASSISTANCE CENTER, REEDMAN TOLL'S AUTO WORLD (DEALERSHIP WHERE I PURCHASED THE JEEP). I HAVE BEEN DRIVING THE CAR A LIMITED AMOUNT DUE TO THE RECALL. I HAD TO DRIVE THE CAR ON THE PA TURNPIKE FOR A DOCTOR'S APPOINTMENT. I REALIZED THEN HOW MANY PEOPLE WOULD DIE IF MY ENGINE STALLED, WITHOUT WARNING, WHILE I WAS TRAVELING AT 65 MPH. SURROUNDED BY TRACTOR TRAILERS AND CARS. I HAVE CALLED JEEP CORPORATE TELEPHONE NUMBERS AND THE SWITCHBOARD REFERS ME TO THE FCA RECALL ASSISTANCE OR THE DEALER. REEDMAN AUTO WORLD STATED THEY DO NOT HAVE A FIX FOR THE RECALL. IS JEEP NOT FIXING THIS RECALL BECAUSE ANY DEATHS WILL BE COLLATERAL DAMAGE? I WOULD MY VEHICLE FIXED OR A COMPARABLE LOANER CAR. IF YOU ARE NOT THE RIGHT PLACE TO CONTACT PLEASE LET ME KNOW WHO I SHOULD CONTACT. I THINK THIS IS A LIFE THREATENING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353302September 5, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE DOES NOT START AS IT SHOULD CONSISTENTLY. VEHICLE HAS AN INCONSISTENT DELAY IN MOVING FORWARD AFTER STOPPING AT A RED LIGHT AND WILL HAVE A JERK/JUMPING FEELING IN THE TRANSMISSION AFTER THE DELAY/STALL FROM MOVING FORWARD. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2019 WHEN I INITIALLY TOOK THE VEHICLE TO GET LOOKED AT AND THE DEALERSHIP STATES THEY DO NOT HAVE PARTS TO FIX THE ISSUE AS OF SEPTEMBER 2020!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353152September 4, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO NYLE MAXWELL CHRYSLER DODGE JEEP RAM OF TAYLOR (14150 US-79, TAYLOR, TX 76574; (512) 686-0062) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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