Jeep Grand Cherokee Complaints (1997)

991 consumer complaints on file.

#10193822June 20, 2007
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, A WARNING LIGHT ILLUMINATED, A CHIME SOUNDED, AND THE GAS GAUGE INDICATED THAT THE VEHICLE WAS OUT OF FUEL. THE GAS GAUGE THEN WENT BACK UP, INDICATING THAT FUEL WAS PRESENT AND THE WARNING LIGHT DIMMED. THE WEATHER WAS SUNNY AND APPROXIMATELY 80 DEGREES. THE CONTACT BELIEVES THAT HIS VEHICLE SHOULD BE INCLUDED IN RECALL # 97V194000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CURRENT AND FAILURE MILEAGES WERE 25,386.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184741March 11, 2007
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, SEAT BELTS:FRONT:RETRACTOR
DRIVER SIDE SEAT BELT NOT RETRACTING FULLY, LATCH DIFFICULT TO PRESS AND UNLATCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181793February 6, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* - THE CONTACT OWNS A 1997 CHRYSLER JEEP GRAND CHEROKEE. THE ABS WARNING LIGHT CAME ON WHEN IT SNOWED AND THE ABS WILL NOT ENGAGE. THIS OCCURRED SINCE THE CONTACT PURCHASED THE VEHICLE, APPROXIMATELY 2 YEARS AGO. THE REPAIR SHOP COULD NOT T DIAGNOSE THE FAILURE. THE DEALER STATED THAT IF THE ABS SENSOR GOT SNOWED ON THE SYSTEM WILL NOT WORK PROPERLY. THE CURRENT MILEAGE WAS 160,000 AND THE FAILURE MILEAGE WAS 105,000. THE FAILURE OCCURRED 20 TIMES SINCE THE VEHICLE WAS PURCHASED.*AK UPDATED 03/19/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180615January 24, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, UNKNOWN OR OTHER
TOOK JEEP TO DEALER ON JAN 22 07 FOR ABS LIGHT CHECK. WAS NOTIFIED MY DEALER THAT THERE WAS A RECALL ON MY CAR FOR SECONDARY DETENT SYSTEM RECALL BO2. DEALER SERVICED DETENT RECALL MALFUNCTION. WHEN I PICKED UP THE CAR THE AUTOMATIC SHIFT LEVER WOULD NOT GO DOWN TO 1ST AND 2ND GEAR, IT WAS BEING BLOCKED BY AN INTERNAL OBSTACLE UNDER THE SHIFT COUNCIL. TOOK CAR IN NEXT DAY AROUND 11:30 AM AND SERVICE WRITER WANTED TO KEEP CAR OVERNIGHT. SET APPOINTMENT WITH HIM TO BRING IT IN NEXT DAY JAN 24 07. DEALER ADVISED ME THAT MY SHIFTING BEZEL WAS BROKEN AND NEEDED TO BE REPLACED FOR $95.00. I ADVISED DEALER THAT SHIFTER WORKED FINE WHEN I BROUGHT IT IN AND THAT THEY NEEDED TO FIX WHATEVER IT IS THAT THEY BROKE. DEALER REPLIED THAT IT WAS BROKE BEFORE I BROUGHT IT IN AND WORKING ON THE COUNCIL CAUSED THINGS TO SHIFT AND THUS CAUSED THE OBSTACLE. I ARRIVED AT THE DEALER AND THEY SAID THAT IF I HAD NOT BROUGHT IN MY CAR THAT IT WOULD STILL BE WORKING FINE., DEALER AGREED WITH ME BUT WANTS $95.00 TO FIX IT.,.I DECLINED THE OFFER. TOOK CAR HOME AND REMOVED SHIFTING COUNCIL TO FIND THAT RED SHIFT MARKER WAS NO LONGER CENTERED AROUND THE SHIFT LEVER AND A RUBBER WASHER WAS NO LONGER CENTERED AROUND THE SHIFTER. PULLING THE SHIFTER BACK TOWARDS DRIVE CAUSED THE SHIFTER TO BE STUCK AT DRIVE BECAUSE THE RED SHIFT MARKER BEZEL WOULD NOT ALLOW SHIFTER TO GO ANY FURTHER AND THUS BLOCKED SHIFTER FROM GOING FROM 1ST OR 2ND GEARS. WHILE DRIVING THE CAR IN THIS CONDITION THE SHIFTER WOULD POP INTO NEUTRAL WHEN A ROAD BUMP WAS HIT AND THUS I WOULD LOOSE POWER, THUS AN UNSAFE DRIVING CONDITION. UPON PICKING MY CAR UP ON JAN 22 07 AROUND 5 PM I WAS NOT ADVISED THAT MY SHIFTER WAS NOT WORKING PROPERLY OR THAT I WAS DRIVING OFF IN A VEHICLE THAT NOW HAD AN UNSAFE DRIVING CONDITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178960January 17, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:AUTOMATIC TRANSMISSION
1997 JEEP GRAND CHEROKEE 4WD 6 CYLINDER MILEAGE: 64,600 - ABS STOPPED WORKING WHILE DRIVING (ESTIMATED COST TO REPAIR IS $1800), 1997 JEEP GRAND CHEROKEE 4WD 6 CYLINDER MILEAGE: 64,600 - COMPLETE FAILURE OF DRIVE TRAIN (TRANSMISSION), BEING REPAIR AT A COST OF $2550.55. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177612January 2, 2007
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I HAVE A 1997 JEEP GRAND CHEROKEE THAT HAS AN ELECTRICAL DEFECT IN THE POWER DISTRIBUTION CENTER (FUSE BOX ) UNDER THE HOOD. IT BLOWS FUSES TO THE AUTOMATIC SHUTDOWN RELAY,POWERTRAIN CONTROL MODULE. WITHOUT WARNING THE VEHICLE WILL SHUT OFF AND NOT RESTART WHICH ALSO LEAVES YOU WITHOUT POWER BRAKES OR STEERING IT IS A WELL KNOWN DEFECT BY JEEP DEALERS AND MECHANICS YET NOBODY DOES ANYTHING ABOUT IT A SMALL WIRE NEEDS REPLACED TO FIX THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176686December 20, 2006
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
REAR HOOD LATCH THINKS THAT THE BACK HATCH IS OPEN WHEN IT IS SHUT. COULD THIS BE RELATED TO THE INVESTIGATION OF THE HOODS OPENING ON THEIR OWN? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169781October 2, 2006
PARKING BRAKE, POWER TRAIN:AUTOMATIC TRANSMISSION
I AM COMPLAINING ABOUT THE LACK OF SERVICE FOR MY JEEP CHEROKEE. THERE IS ARE A COUPLE OF RECALLS FOR THIS VEHICLE. ONE IS THE B02 AND THE OTHER IS THE 879. I HAVE MADE ARRANGEMENTS TO HAVE THEM FIXED AT THE SMITHTOWN AND BAYSHORE DEALERSHIPS AND EACH APPOINTMENT HAS BEEN CANCELLED. I CANNOT TAKE THE CAR TO A MECHANIC BECAUSE THE CAR ROLLS OUT OF GEAR WHEN IT IS IN PARK (B02 RECALL). SO THE WORK THAT HAS TO BE DONE HASN'T BEEN TAKEN CARE OF BECAUSE MECHANICS WILL NOT BRING THE CAR INTO THE SHOP. AS A MATTER OF FACT THE ONE TIME SOMEONE ALLOWED IT INTO THE SHOP IT ROLLED OUT OF GEAR AND ALMOST RAN THE MECHANICS OVER. LETS JUST SAY WE ARE NOT ON GOOD TERMS BECAUSE OF THIS. PARTS ARE WORN OUT. BUT UNTIL THIS ROLL OUT OF PARK ISSUE IS TAKEN CARE OF NO ONE WILL SEE THE CAR. AGAIN I MADE SEVERAL APPOINTMENTS TO SEE CHRYSLER DEALER BUT THEY KEEP CANCELING MY APPOINTMENTS. I WANT TO BE PAID FOR THE PARTS THAT ARE WEARING OUT AND CANNOT BE FIXED DUE TO NO MECHANIC WILL SEE THE CAR. AND I WANT THE DEALERSHIPS IN SMITHTOWN AND BAYSHORE REPORTED FOR CANCELING APPOINTMENTS THAT WERE MADE IN ADVANCE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10166948August 24, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
1997 JEEP GRAND CHEROKEE MOONROOF BLEW OFF WITH A GUST OF WIND. *KB THE MOONROOF WAS CLOSED AT THE TIME OF THE INCIDENT. THE CONSUMER STATED THE DEALER REPLACED THE TRACK AND MOTOR ON THE MOONROOF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167981August 22, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
CONSUMER COMPLAINT REGARDING UN-REPAIRED RECALL WORK TO A 1997 JEEP GRAND CHEROKEE, THAT RESULTED IN AN ACCIDENT. *KB THE CONSUMER STATED WITH THE VEHICLE RUNNING SHE PLACED IT IN PARK, STEPPED OUT OF THE VEHICLE, WHEN ALL OF A SUDDEN IT LURCHED BACKWARDS INTO THE NEIGHBORS LANDSCAPE. THE CONSUMER STATED SHE WAS NEVER INFORMED OF ANY RECALL ON THE VEHICLE, POSSIBLY BECAUSE THE VEHICLE WAS PURCHASED USED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10164516August 4, 2006
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
1997 JEEP GRAND CHEROKEE. TURNING VEHICLE IN DRIVE. STEERING BOX SECURING BOLTS SHEARED. RESULT TOTAL LOSS OF STEERING POTENTIAL FOR CRASH AND DEATHS. ONE BRACKET ON THE STEERING BOX CASTING HAD FAILED AND BEEN UNDETECTED FOR SOME TIME. REPLACED STEERING BOX. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160614June 23, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, EQUIPMENT:MECHANICAL
MY 1997 JEEP GRAND CHEROKEE LAREDO HAS HAD A CRACKED EXHAUST MANIFOLD FOR SOME TIME NOW. THE DEALERSHIP KNOWS THE PRICE FOR ONE OFF THE TOP OF THEIR HEAD WITHOUT LOOKING IT UP. DUST OR WATER CAN GET IN THERE AND CREATE ENGINE FAILURE, IT CAN ALSO CAUSE THE ENGINE TO GET TO HOT AND CAUSE A FIRE. CARBON MONOXIDE LEAKS INTO THE CABIN WHEN THE WINDOWS ARE UP AND THE HEATER IS ON. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10159796June 14, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT*: THE CONTACT STATED THE DRIVER AND PASSENGER SIDE SEAT BELT LATCHES FAILED TO RELEASE UNLESS THE BELT WAS PULLED DOWN TO ALLOW SLACK. THE DEALERSHIP HAS NOT BEEN ALERTED. UPDATED 7/3/2006 - THE CONSUMER INDICATED THAT THE RELEASE BUTTONS HAVE ALWAYS BEEN DIFFICULT TO RELEASE BUT NOW THEY SEEM TO BE GETTING HARDER TO PUSH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159832June 14, 2006
ENGINE AND ENGINE COOLING
AFTER DRIVING AT HIGHWAY SPEED FOR ABOUT 1 HOUR THE CAR SUDDENLY AND SPONTANEOUSLY STOPS. THIS HAS HAPPENED ON FIVE DIFFERENT OCCASIONS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156078April 25, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
DRIVER SIDE EXTERIOR MIRROR ON VEHICLE CONTAINS AUTO-DIMMING FLUID THAT LEAKED OUT DUE TO A MANUFACTURING DEFECT AND NOW OBSCURES DRIVERS REAR VISION WHILE DRIVING. ATTEMPTED TO ADDRESS ISSUE WITH LOCAL DEALER ONLY TO BE TOLD IT WOULD TAKE MORE THAN $500.00 TO REPLACE THE ENTIRE MIRROR ASSEMBLY INSTEAD OF JUST THE GLASS. REPLACING JUST THE MIRROR GLASS WITH THE AUTO-DIMMING FEATURE IS NOT FEASIBLE PER THE DEALER. THIS IS TOTAL BS AND THE ORIGINAL MANUFACTURER OF THE VEHICLE SHOULD BE ABLE TO REPLACE THIS REMOVABLE PART AT A REASONABLE PRICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154542April 4, 2006
STRUCTURE:BODY:HOOD
DT*: THE CONTACT STATED WHILE DRIVING 70MPH THE HOOD FLEW UPWARD WITH LIMITED VISIBILITY. THE CONTACT MANAGED TO PULL OVER WITHOUT INCIDENT. DUE TO THE DAMAGED HOOD WHICH WAS BENT VERTICALLY IN FRONT OF THE WINDSHIELD, THE VEHICLE WAS TOWED TO AN AUTOMOTIVE BODY REPAIR SHOP TO AWAIT INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151519March 1, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED WHILE DRIVING AT NO PARTICULAR SPEED, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WOULD IMMEDIATELY RESTART AND OPERATE NORMAL. THE VEHICLE WAS INSPECTED BY THE DEALER, THEY DETERMINED THE CAUSE OF THE PROBLEM WAS THE FUEL PUMP. THERE IS A NHTSA RECALL, # 06E011000, REGARDING THE FUEL PUMP. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE IS CURRENTLY UNDERGOING ADDITIONAL INSPECTION BEFORE REPAIRS ARE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150108February 13, 2006
STEERING:HYDRAULIC POWER ASSIST:PUMP
97 JEEP CHEEROKE TSI, POWER STEERING PUMP BRACKET BROKE. RESULTING IN LOSS OF STEERING CONTROL. VEHICLE THEN GOES TO BATTERY DRAIN TO KEEP ENGINE RUNNING. THIS LOSS CAN RESULT IN ACCIDENT OR DEATH. THERE WAS NO SOLD ASSOCIATED WITH THE BREAK THAT COULD BE HEARD FROM INSIDE THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149244February 1, 2006
SUSPENSION:FRONT:WHEEL BEARING
[1] AT 128,000 PLUS MILES I HEARD A GRINDING SOUND COMING FROM UNDER THE CAR [2] THE MECHANIC WHO WORKED ON THE VEHICLE FOUND THAT ALL THE BEARINGS BOTH FRONT AND REAR WERE WORN OR CORRODED ALONG WITH SPACING RINGS ON THE REAR AXEL. HE INDICATED THAT THEY WERE DEFECTIVE ORIGINAL EQUIPMENT, THAT BEARINGS DO NOT CORRODE OR WEAR OUT WITH THE MILEAGE THAT THE CAR HAD BEEN DRIVEN. [3] ALL THE BEARINGS AND SPACERS REQUIRED REPLACING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149744January 25, 2006
AIR BAGS
1997 JEEP GRAND CHEROKEE AIR BAGS DID NOT DEPLOY. *TS ***NO ANS REQUIRED*** THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A BIG RIG. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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