Jeep Compass Complaints (2023)

49 consumer complaints on file.

#11628329December 2, 2024
STEERING
The steering has a very sharp plastic that can make cut to the hands while driving and cause an accident. It looks like the finish of the plastic was not done correctly so when you touch those two molding it feels sharp. Maybe the pictures does not show but definitely needs to be checked with someone put their hands on the wheel on the side steering wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626433November 20, 2024
ENGINE
The contact owns a 2023 Jeep Compass. The contact stated while driving approximately 35 MPH and approaching a red light, the vehicle lost motive power. The contact stated that the vehicle failed to accelerate, and that the gear shifter remained in drive. The vehicle came to a complete stop in the middle of the roadway. The brake light remained illuminated. The contact waited for a while and the vehicle started to function normally. The vehicle was taken to the local dealer to be diagnosed. The local dealer had not found a failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621874October 25, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617906October 3, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617508October 1, 2024
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614424September 13, 2024
STEERING
Had to have rack and pinion replaced. Started leaks power steering fluid. Pretty sure cv joints are bad also, i have a clicking sound when I turn the wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609366August 19, 2024
POWER TRAIN
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599287July 5, 2024
ELECTRICAL SYSTEM
Nhtsa should not be permitted to claim zero recalls while they allege repaired. Repairs fail often, consumers should have right to make choice and not gov or business choosing for them. The safety recall for this vin failed! It is class 1. I don't gamble and would have never bought. You want to buy it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597983July 1, 2024
POWER TRAIN
The contact owns a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle jerked. The contact heard a whining sound when the transmission shifted. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The contact was informed of an unknown TSB; however, the contact was informed that there was no repair available. The contact stated that the vehicle had been serviced because of various failures since the vehicle was purchased in August 2023. The manufacturer was made aware of the failure and the contact was offered a payment towards a new vehicle. The failure mileage was approximately 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589025May 16, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Since my short time of ownership I have had two specific issues with the car. One the safety features. The lane departure warning often doesn't work. The icon will stay unlit when veering out of lane. This is random but often. Next the automatic emergency braking system. The icon will show turned off randomly yet often. Forcing me to go back into the menu when the car is in stop to activate it again. For unknown reasons it will randomly turn off. Secondly, the transmission has a scary delay on stop to go. About 3 months after purchase I noticed when at a stop or very slow speeds the car will hesitate when pressing on the gas petal. I have had some near accidents due to this. The best way I can describe this is a loss of power. When accelerating from a stop or very slow speed the car doesn't respond or move then out of no where it will jerk and speed up. This has been an issue when yielding to on coming traffic making accidents more likely. I have taken the car to the dealer and was told it was a learning transmission and it should go away. I did receive a recall update to fix the hesitation but so far I don't see any positive change in this matter. The car still has a loss of power and I will bring the car back in for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587116May 6, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The Forward Collison icon is on, on my dash. I get a screen message the service is not working, then another to say the signal is lost. I cannot reprogram/reconnect the service in Uconnect. Makes no difference for icon whether engine is running or not. This started in November 2023. The dealer is saying sensor needs replaced. Which sensor? He indicated locations of several sensors. Dealer also says front bumper and grill and something under hood needs removed to replace sensor. Takes 5 hours to replace. Procedure seems very invasive. Reading on Jeep forums on same topic does not mention this procedure and time. Saying part taken out, cleaned or replaced. My 2023 Jeep Compass Latitude has 2580 miles as of today. Ridiculous that this is happening so soon or at all. Please send me info and reply to [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581878April 9, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a 2023 Jeep Compass at the end of last year and have had issues while driving on the highway (with no cars in front or to the side of me) with the forward collision warning system going off and applying hard pressure on the brakes. Most recently, when driving on the highway the incident happened again (no cars in front or on the side of me), and nearly caused the driver behind me to run into my vehicle at 50+ mph. They had to swerve around me into another lane to avoid a collision. I have taken the vehicle to the Jeep dealership, and all they have been able to say is that they "cannot replicate the issue" and therefore have found no problems with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581012April 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The vehicle was purchased in Dec of 2023. It had a slight vibration and hesitation under acceleration a few miles after leaving the dealership, just assumed everything needed to “break in”. About a month later, we had noticed an intermittent roaring noise coming from the engine bay that vibrates the whole vehicle and sometimes stops on its own or after moving the gear selector from Drive to Select Shift (~2000 Miles). About a month later, the Engine Start/Stop was cutting off the engine before coming to a complete stop (below 5MPH) (~3000 Miles). In late February 2024 I took it to the dealer we purchased from and they acknowledged the issues but were not able to diagnose, therefore, they put “No Faults Found” on the invoice and told me that it was the self learning of the modules and should clear up after 6 months. The above symptoms were getting worse so we reached out to Jeep Wave Customer Support and they recommended we take it to a different dealer. I took it in around Mid March 2024, they acknowledged the issues and performed a reflash on the PCM, ECM, and TCM for a recall. March 23-Day of Reflash and first Buy Back request submitted through Jeep Wave. Since the day of reflash, the electronic ebrake has been activating during some stops (ebrake light not indicated on center console or on the screen in the instrument panel) and is not deactivating until the gear selector is moved to park or the vehicle is restarted. The Engine Start Stop has been activating even when turned off. The front USB port has stopped working, the interior blower motor is making noise and the buttons on the steering wheel are working intermittently. The range per tank has gone from roughly 400 miles to less than 200 miles although the average MPG on the gauge cluster has not decreased. It has been to 3 different dealers on 5 different occurrences. It was at a dealer today (04/03/24) the service advisor call Jeep and was told not to touch it and send us home. Second buy back denied
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567934January 26, 2024
LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
The contact leased a 2023 Jeep Compass. The contact stated that the Navigation screen font was too small. While attempting to adjust the heater and radio, the driver was unable to stay in the lane while utilizing the screen. The Lane Keep Assist started beeping while driving. The contact pulled over to adjust the electrical system. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the font size could not be enlarged. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565581January 15, 2024
ELECTRICAL SYSTEM
Auto start/stop malfunction. Vehicle hesitates and jerks while attempting to accelerate or stalls completely and will not restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563670January 5, 2024
UNKNOWN OR OTHER
The backup/reverse camera is extremely dark and unusable at night or in very low light conditions. This makes the backup camera on the infotainment screen unusable at night and therefore very dangerous since you cannot see what is behind the vehicle or if a person is behind the vehicle. I believe this is a software issue with the backup camera and it is not adjusting the iso setting in low light conditions like every other vehicle does on the market.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559730December 12, 2023
ENGINE
My 23 Jeep Compass engine light came on and it started running rough. Dealer says part of the exhaust valve came off and damaged the piston. Now it needs a new motor. I just purchased it in April 2023. It is now 12/12/23 and I took it to the dealer 11/11/23. This potentially could have happened while I was driving. This is why I believe this is a public safety issue. The engine could have locked up at anytime endangering myself and any passenger. Dealer will not giving a copy of the active work order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554579November 10, 2023
EXTERIOR LIGHTING
My 2023 Compass instrument panel and center display panel flashes erratically at night when passing under overhead street lighting. It is very distracting and dangerous, causing visibility issues. Driving speed does not matter. The Auto/Manual choices in the vehicle settings do not seem to matter. I was told my vehicle was not part of the recent related recall, but I see other complaints exactly like mine by other owners on the internet. The US Customer Care group at Jeep does not wish to acknowledge that this is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548707October 6, 2023
POWER TRAIN, ENGINE
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548695October 6, 2023
BACK OVER PREVENTION
The contact owns a 2023 Jeep Compass. The contact stated that on several occasions while driving at various speeds, the display screen illuminated randomly and flashed a bright white screen. Additionally, the forward collision warning did not alert when pedestrians were near the vehicle. The vehicle was taken to a dealer where it was diagnosed that the software needed to be updated. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 7,627.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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