Jaguar XE Complaints

39 consumer complaints on file.

#11772473October 20, 2026
UNKNOWN OR OTHER
Technical Bulletin:TSBH299NAS3 / NAS20.11.001 H299 recall Hello, I am submitting this complaint regarding my 2019 Jaguar XE, which I purchased in 2026. After experiencing issues with the vehicle, I had a diagnostic check performed. The findings indicated that the vehicle needs a variable camshaft timing VCT solenoid replacement. Based on the diagnostic findings, my vehicle appears to be experiencing the same issue addressed in Jaguar technical bulletin TSBH299NAS3. I contacted Jaguar Customer Service to inquire about coverage for this repair. However, I was advised that my vehicle’s VIN is not included in the H299 recall. When I explained that my vehicle is experiencing the same issue addressed by the bulletin, Jaguar Customer Service advised me to submit a complaint to NHTSA in an attempt to have the matter reviewed and potentially resolved. I am concerned that my vehicle is experiencing a mechanical issue addressed by an existing Jaguar technical bulletin, yet I am being denied solely because my VIN is not included. I believe vehicle owners experiencing the same defect should receive fair consideration, particularly when the issue has already been identified by the manufacturer. I respectfully request that NHTSA review this matter. Thank you so much
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770749October 13, 2026
AIR BAGS
Passenger air bag warning light stays on. I was told that the passenger airbag may deploy incorrectly or not at all. Confirm issue by Jaguar/Landrover. B0095-96 (Right front restraints sensor - Component Internal failure Impact sensor not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762595September 7, 2026
ENGINE
I am concerned that a potentially serious engine/timing-system defect may exist in my 2019 Jaguar XE R-Sport 2.0L Ingenium gasoline engine (64,820 miles). Jaguar Service Action H299 addresses VCT solenoids on certain 2018–2020 XE models, and my VIN falls within the identified VIN range. In August 2026, my vehicle developed a VCT/camshaft-related fault. An independent Jaguar/Land Rover repair facility replaced the camshaft adjuster solenoids, but the problem persisted as indicated by the engine service light. The vehicle then began running noticeably rougher and developed a rattling noise every time the engine is started. The repair facility recommended approximately upper timing-chain-related repairs, which I declined. Jaguar North America referred me to an authorized Jaguar retailer, which has advised me not to drive the vehicle because of the rough running and rattling. The earliest diagnostic appointment is September 21, 2026, and I have been advised repairs could potentially cost approximately $10,000 or more. I request that NHTSA document and investigate whether these VCT/timing-system problems represent a broader safety-related defect in affected Jaguar XE vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741662June 2, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Subject: 2019 Jaguar XE – Recall H535 Did Not Restore Rear Camera Function I own a 2019 Jaguar XE that experienced rear-view camera failure consistent with Recall H535 regarding rear camera wiring issues. My rear camera stopped functioning before recall service, which is why I brought the vehicle to the dealer. After performing the recall repair, the dealer advised that the camera itself may have failed and may require replacement outside the recall remedy. My concern is that the recall-related condition either caused or contributed to the camera failure, and the recall remedy has not restored operation of the rear visibility system. Vehicle Information: * Year/Make/Model: 2019 Jaguar XE * Recall Number: H535 Current Condition: * Rear camera remains inoperative / camera function has not been restored after recall service. * Dealer indicated camera replacement may be needed separately. * I am requesting review of whether the recall remedy adequately addresses failures associated with this defect and whether damage caused by the recall condition is being excluded from repair coverage. Supporting documentation available: Contact Van Nuys Galpin Jaguar for details
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731283April 15, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work. because parking break was stuck on. Took 3 tow trucks to get it out. Finally got it to dealership where they stated it’s a Corroded battery line could not state how it got damaged besides “salt” & “moisture” has gotten inside and these things just happen. This does not sound like normal wear and tear for a 6 year old car with that low of miles. Especially when taken care of. Can not pinpoint exactly how moisture got inside or where in the line. States the battery line brings the power from the back of the car where the battery is to the front and the voltage isn’t getting through to start the vehicle. What if you were driving and then suddenly it gave out due to this? This sounds like a safety issue and jaguar doesn’t want to be reliable for it. I had no indication anything was wrong with it just one day it worked and then the next day it didn’t.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713656January 27, 2026
AIR BAGS
The contact owns a 2017 Jaguar XE. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the passenger’s side air bag had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the warranty headquarters located in Florida. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696181October 28, 2025
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar XE. The contact received notification of NHTSA Campaign Number: 25V017000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693998October 17, 2025
POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES
While driving on the highway at normal operating speeds, the vehicle suddenly lost power, and the accelerator pedal became completely unresponsive, preventing me from maintaining speed or safely exiting the roadway. This created a severe safety hazard, as I was unable to maneuver or pull off to avoid fast-moving traffic. Immediately after, I attempted to shift the vehicle into “Park,” but received an on-screen message stating that the transmission was not in Park, even though the shifter was physically in the Park position. The gear selector became disabled, and I was unable to shift into any gear. Despite applying the emergency parking brake, the vehicle continued to roll on its own, presenting a serious risk of collision or injury. There were no warning lights, messages, or alerts prior to or during the failure. I had no indication that a critical fault was occurring. The vehicle was later towed to a dealership. Upon inspection, a certified JLR technician discovered faulty wiring in the gear shifter assembly, which had caused a short circuit that disabled the gear selector, the Transmission Control Module (TCM), the Engine Control Unit (ECU), and the gearbox inside the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690476September 30, 2025
ELECTRICAL SYSTEM
Rear camera stopped working. When backing up there is a safety hazard of not being able to see low objects behind car. I took it to an independent service center060
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685696September 8, 2025
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
The contact owns a 2017 Jaguar XE. The contact’s wife stated that while driving at approximately 25 MPH, the vehicle unexpectedly accelerated. The brake pedal was depressed; however, the vehicle failed to respond, and no warning lights were illuminated. The vehicle accelerated to an unknown speed, causing the contact’s wife to veer off the roadway and collide with a tree, where it came to a stop. The contact’s wife reported that the engine compartment caught fire upon impact and that the air bags deployed. As a result of the crash, the contact’s wife sustained a spinal injury and bruising. The fire was extinguished by the local fire department. A Police and fire report was filed, and both report numbers were provided to the contact. The vehicle was not towed. The vehicle was towed and destroyed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,455.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11680109August 12, 2025
ENGINE, POWER TRAIN
I am the owner of a 2019 Jaguar XE with fewer than 50,000 miles on it. On July 11th, 2025, the check engine light came on, prompting me to drive straight to the Jaguar dealership for diagnostic evaluation. Upon inspection, I was informed that I needed a new timing chain, sprockets, and coolant pump. Shortly after, I became aware of Technical Service Bulletin (TSB) #H299NAS2, issued by Jaguar on December 22, 2020. This TSB acknowledged an issue with the Variable Camshaft Timing Solenoids and instructed dealers to perform repairs under warranty by October 31, 2022. A second TSB was issued on March 18, 2020 for "insufficient wear on of Variable Camshaft Timing solenoid bush". Despite multiple service visits to the dealership within this specified timeframe, Jaguar failed to address this issue on my vehicle, resulting in a premature safety defect. This defect has now rendered my vehicle unsafe for operation. In response, I filed a repair assistance claim with Jaguar on July 17th. I diligently followed up on the status of my claim via email on July 22nd, July 29th, August 1st, and August 4th. Each time, I was informed that the claim was still under review, with no estimated timeline provided for the review process. On August 8th, three weeks after submitting my claim, I sent a formal request for an update and requested a loaner vehicle if the review process was to be prolonged. I received no response. I reiterated this request on August 9th, again to no avail. On August 11th, I submitted a third request, which has also gone unanswered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676687July 28, 2025
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar XE. The contact received notification of NHTSA Campaign Number: 25V017000 (Back Over Prevention, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676704July 28, 2025
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Jaguar XE. The contact stated that while driving approximately 20 MPH, the check engine and battery warning lights illuminated, and the vehicle stalled. The vehicle could not able to be restarted. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed, and determined that the fuel line needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 101,820.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662624May 22, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2017 Jaguar XE. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormally strong fuel odor. The contact parked the vehicle. Upon inspecting the vehicle, the contact noticed that there was a large amount of diesel on the ground underneath the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed with a hole in the fuel return line. The contact was informed that the fuel return line needed to be replaced. The vehicle was repaired; however, the failure recurred the following day. The vehicle was not repaired. The contact related the failure to an unknown recall; however, the VIN was not included. No further information was available. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649605March 20, 2025
ENGINE
The contact owns a 2017 Jaguar XE. The contact stated that while parked and attempting to start the vehicle, the contact heard abnormal sound coming from the engine and the vehicle failed to respond as needed. The contact stated that on another occasion while attempting to start the vehicle, the vehicle responded as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 131,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649026March 18, 2025
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2019 Jaguar XE. The contact stated that while reversing, the back over prevention camera failed to display an image, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the back-over prevention camera wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V017000 (Back Over Prevention, Electrical System); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617073September 29, 2024
ENGINE
This vehicle has left me stranded with my family multiple times with out being able to pull over on the side of the road. It’s had so many coolant leaks, hoses bust, and a hand full of coolant leaks in the whole system. The jaguar dealership has worked on vehicle multiple of times without any success. The vehicle while driving didn’t even warn me the coolant was low. When I pulled over and opened the hood, it busted of the coolant cap on its own and coolant was busting out everywhere cause it to leak on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603245July 18, 2024
ENGINE
Constant coolant issues, leaks, water pump, thermostat, overheating and repairs over the past 1.5 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596819June 26, 2024
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2019 Jaguar XE. The contact stated that while reversing, the rearview camera image failed to appear on the display. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V501000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571082February 9, 2024
ENGINE
Over the past 18 months I have had numerous issues with the coolant system causing the car to over heat and leak coolant. It is the same issue with the coolant system every time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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