Infiniti QX60 Complaints

627 consumer complaints on file.

#10758959August 24, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
SUNROOF GLASS SPONTANEOUSLY EXPLODED N SHATTERED INTO SMALL PIECES SHARDS AND GLASS DUST WITHOUT IMPACT FROM ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730999June 29, 2015
UNKNOWN OR OTHER, POWER TRAIN
VEHICLE IS MOVING WHEN PARKED IN INCLINED POSITION. REMOVING THE VEHICLE FROM "PARK" ON A INCLINED ROAD IT IS MOVING FREELY. WE HAVE PARKED ON A INCLINED ROAD AND AS SOON AS I REMOVE IT FROM PARK TO REVERSE IT WENT FORWARD FREELY. I HAVE TO HIT THE GAS FULL, IN ORDER TO CONTROL THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726149June 19, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING AT 30 MPH, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES WHERE IT WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED AND AN UPDATE NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,569.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716086May 12, 2015
UNKNOWN OR OTHER
I WAS DRIVING ON A HIGHWAY AND ALL OF A SUDDEN I HEAR A LOUD BOOM, AS IF A GUN WAS FIRED RIGHT BY MY EAR. I ALMOST RAN INTO ANOTHER CAR BECAUSE IT STARTLED ME SO. I PULLED OFF ONTO A MEDIAN AND INSPECTED THE CAR. I LOOKED AT MY CAR AND WHEN I LOOKED AT THE ROOF, I REALIZED THAT MY SUNROOF WAS SHATTERED. I WAS SHOCKED! I WAS VERY FORTUNATE TO NOT HAVE GOTTEN INTO AN ACCIDENT. MY SON, WHO WAS WITH ME WAS ALSO VERY SCARED. HE WAS WORRIED ABOUT THE OTHER WINDOWS EXPLODING. IT WAS VERY FRIGHTENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705414April 13, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE LAP SEAT BELT SCREW, WHICH WAS MOUNTED TO THE DOOR, DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THE SUPPORT SCREW WAS NOT SECURELY INSTALLED DURING PRODUCTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE. UPDATED 6/24/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703231April 1, 2015
ELECTRICAL SYSTEM, POWER TRAIN
WHEN TAKING OFF FROM A DEAD STOP SOMETIMES THE VEHICLE PAUSES AND MOVES VERY SLOWLY ENOUGH TO GET YOU IN THE FRONT OF ON COMING VEHICLES, AND THEN WILL NOT EXCEED OVER 10 TO 12 MPH WHICH TAKES UP TO 30 TO 45 SEC. OR MORE. I NARROWLY ESCAPED A SEMI TRUCK HITTING ME ON THE DRIVERS SIDE PULLING OUT OF OUR LOCAL POST OFFICE. ON SEVERAL OCCASIONS I HAVE NEEDED TO YANK THE VEHICLE OFF THE ROAD SO AS NOT TO GET REAR ENDED IN TRAFFIC. I HAVE TAKEN IT TO DEALERSHIP SEVERAL TIMES, WHICH THEY SAID THEY FIXED THE ISSUE BY REPLACING SOMETHING CALLED A BREAK SWITCH, "TWICE" THIS HOWEVER DID NOT CORRECT PROBLEM. THE NATIONAL INFINITI GROUP SENT A RECORDING DEVICE WHICH THE DEALER INSTALLED, THIS MEANT THAT WHEN THIS EVENT OCCURRED I WAS SUPPOSED TO REACH DOWN TO THE CONSOLE WHERE THE DEVICE WAS LOCATED AND PUSH A BUTTON TO RECORD EVENT ALL THE WHILE TRYING TO AVOID AN ACCIDENT. I SUCCESSFULLY DID IT WITHOUT INCIDENT AND RECORDED THE REQUESTED 6 EVENTS. THIS PROBLEM HAS BEEN CONSISTENTLY OCCURRING NOW FOR 7 MONTHS. I PURCHASED THIS VEHICLE FOR MY ELDERLY PARENTS WITH EVERY AVAILABLE SAFETY OPTION FOR THEIR SAFETY, AND I HAVE NOT BEEN ABLE TO LET THEM DRIVE THE CAR FOR OVER 6 MONTHS SINCE THEY TOOK IT ON A TRIP. FEARING THAT THEY WILL NOT BE ABLE TO REACT FAST ENOUGH TO AVOID BEING IN AN ACCIDENT OR WORSE GETTING KILLED IN THIS VEHICLE. I HAVE BEEN FORCED TO DRIVE IT. INFINITI CALLED TODAY AND SAID THE RESULTS FROM DATA RECORDER SHOWED NO FIX NEEDED AT THIS TIME, SO THEY ARE CLEARLY IGNORING THE ISSUE AS I HAVE READ ONLINE OTHER PEOPLE HAVING THE EXACT ISSUE. SOMEONE OR SOME FAMILY IS GOING TO HAVE A TRAGIC ACCIDENT WITH THIS PROBLEM AND I WANT TO GO ON RECORD THAT INFINITI CORPORATE ARE FULLY AWARE OF THE PROBLEM AND CHOSE TO DO NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701558March 25, 2015
ELECTRICAL SYSTEM, AIR BAGS
PURCHASED CAR 11/2013 NEW FROM DEALERSHIP. WITHIN THREE MONTHS, FRONT PASSENGER SIDE AIR BAG LIGHT BEGAN COMING ON EVEN THOUGH A PASSENGER WAS IN THE SEAT. THIS HAS OCCURRED ON & OFF EVER SINCE. THERE HAS BEEN NO PATTERN DISTINGUISHABLE -- NO CORRELATION BETWEEN WEIGHT OF PERSON, IN CAR WHEN/WHEN NOT STARTED, NOR HOW LONG LIGHT HAS STAYED ON OR IF IT DID GO OFF AFTER >3MIN. WE HAVE BEEN TO THE DEALERSHIP NUMEROUS TIMES, FOUR OFFICIALLY ON THE SERVICE HISTORY, AND AT LEAST TWO OTHER TIMES AS A "DRIVE THRU" TO CONFIRM THAT INDEED MY FAMILY WOULD BE SAFE IF IN AN ACCIDENT (VERBAL REASSURANCE GIVEN BY SERVICE MANAGER FOR EACH OF THOSE "DRIVE-THRU" TIMES). SERVICE MANAGER SAID SYSTEM IS WORKING PROPERLY PRIOR TO INITIAL OCS REPROGRAM COMPLETED 6/5/14 (RECALL NUMBER 14V138000). LIGHT REMAINED ON WHILE PULLING OUT OF DEALERSHIP ON 6/5/14 AND THEY REPROGRAMED IT AGAIN BEFORE LEAVING. DUE TO THE FACT THAT THE DEALERSHIP IS OVER 30 MILES AWAY, AS WELL AS THEIR INSISTENCE THAT THE SYSTEM IS "WORKING PROPERLY", I HAVE NOT TAKEN IT IS MANY TIMES WHEN THE LIGHT HAS BEEN ON. IF TAKEN IN EACH TIME, THIS WOULD BE PROBABLY EVERY TEN DAYS - TWO WEEKS. IF THE LIGHT HAS NOT GONE OFF, I HAVE MADE THAT PERSON GET INTO THE BACK SEAT. OVER 90% OF THE TIME, THESE HAVE BEEN FAMILY MEMBERS, WEIGHING BETWEEN 90#-200# AND ALL OVER 5' TALL. ADDITIONAL SERVICE HISTORY TIMES FOR THIS ISSUE ARE: 8/20/14, 8/25/14, 3/24/15. SERVICE MANAGER FREQUENTLY UNABLE TO DUPLICATE CONCERNS, INSISTS SYSTEM IS FUNCTIONING APPROPRIATELY. WHEN ASKED IF HE WOULD CONSIDER PLACING HIS LOVED ONE IN THIS SEAT WITH THE LIGHT ON, TRUSTING THE FUNCTION WILL PROTECT THOSE IN A HIGHWAY ACCIDENT, HE STATED, "I UNDERSTAND YOUR CONCERNS." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701018March 23, 2015
AIR BAGS, POWER TRAIN
PROBLEM 1: APPROXIMATELY 4 WEEKS AFTER PURCHASING THE CAR, WE NOTICED THAT THE PASSENGER SIDE AIR BAG WOULD DEACTIVATE DURING OPERATION WHILE AN ADULT WAS IN THE SEAT. CAR WAS TAKEN TO INFINITI DEALER AND SOFTWARE WAS UPDATED ACCORDING TO THE AIRBAG RECALL. HOWEVER THE ISSUE CONTINUES TO REMAIN AND THE PASSENGER AIRBAG STILL RANDOMLY DEACTIVATES WHILE AN ADULT IS IN THE SEAT. INFINITI HAS BEEN INFORMED MULTIPLE TIMES BUT STATES THAT THE ISSUE CANNOT BE REPLICATED AND AS SUCH HAS NOT DONE ANYTHING TO FIX IT. INFINITI HAS STATED THAT THE SEAT BELTS CONTINUE TO WORK AND IS THE FIRST LINE DEFENSE IN AN ACCIDENT! PROBLEM 2: APPROXIMATELY 2 WEEKS AFTER PURCHASING THE CAR, WE EXPERIENCED TRANSMISSION JUDDER AT LOW SPEEDS (5-10MPH) AND GOING AROUND CORNERS. INFINITI UPDATED THE TRANSMISSION SOFTWARE BUT THE ISSUE HAS NOT BEEN FULLY SOLVED. THE TRANSMISSION STILL HAS SOME JUDDERING. INFINITI HAS BEEN INFORMED MULTIPLE TIMES BUT STATES THAT THE ISSUE CANNOT BE REPLICATED AND AS SUCH HAS NOT DONE ANYTHING TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693001March 9, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
ON TWO SEPARATE OCCASIONS,THE GAS PEDAL ON THE CAR GOT STUCK IN THE DOWN POSITION CAUSING THE CAR TO ACCELERATE UNCONTROLLABLY. THE FIRST TIME WAS WHILE ACCELERATING ONTO THE HIGHWAY. WHEN I LET OFF THE GAS PEDAL, IT STUCK IN THE DOWN POSITION AND I HAD TO MANUALLY DISENGAGE IT WITH MY FOOT. THE SECOND TIME ON 3/7/2015 AT 2050, MY WIFE WAS DRIVING AT A STEADY SPEED OF 65 MPH WHEN THE GAS PEDAL WENT DOWN ON ITS OWN CAUSING THE CAR TO ACCELERATE TO APPROXIMATELY 85 MPH BEFORE SHE WAS ABLE TO DISENGAGE THE PEDAL. THERE WAS NOTHING UNDERNEATH THE PEDAL TO CAUSE IT TO GET STUCK EITHER TIME. MY WIFE CALLED THE DEALERSHIP AND WAS TOLD BY THE GENERAL MANAGER, [XXX], THAT IT WAS PROBABLY THE RUG STUCK UNDER THE PEDAL AND THE ALL WEATHER MAT SHOULD NOT HAVE BEEN PUT OVER THE STANDARD MAT. THESE HAD BEEN INSTALLED BY THE DEALER AND WE EXPLAINED THAT THE MATS WERE NOT NEAR THE PEDAL. THEY FINALLY AGREED TO COME GET THE VEHICLE TO CHECK IT. WHEN THE DRIVER CAME TO PICK IT UP, HE STATED HE WAS TOLD THE MATS WERE CAUSING THE PEDAL TO GET STUCK. WE TOLD HIM THAT WAS NOT THE CASE AND WE DIDN'T THINK THE VEHICLE WAS SAFE TO DRIVE. HE TESTED THE GAS PEDAL WITH THE VEHICLE OFF AND SAID IT FELT ABNORMAL. IT HAD A CLICK MID WAY DOWN AS WELL AS A CLICK AT THE VERY BOTTOM OF THY RANGE OF THE PEDAL. I ALSO CALLED INFINITI CUSTOMER SUPPORT AND REPORTED THIS AS WELL. CASE # [XXX] WAS ASSIGNED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690553February 25, 2015
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
SEPARATE BUT RELATED ISSUES: 1) CRASH- CAR WAS PARKED AT A GAS STATION WITH NOBODY INSIDE; AFTER A MINUTE OR TWO IT REVERSED, TURNED, CAME TO A STOP, THEN MOVED FORWARD AND CRASHED INTO A WALL. HAVE GAS STATION SURVEILLANCE VIDEO FOOTAGE TO SHOW. HAS BEEN DESCRIBED AS "HAUNTED." PERHAPS RELATED TO ACCIDENT AVOIDANCE SYSTEMS. 2) POWER DOES NOT ENGAGE ON INCLINE- ON SEVERAL OCCASIONS (REPEATABLE) WHEN THE CAR IS ON A MODEST INCLINE AND STOPPED, THE FORWARD POWER DOES NOT ENGAGE CAUSING CAR TO ROLL BACKWARD. GAS MUST BE PRESSED TO 3/4 FULL SPEED IN ORDER TO ENGAGE POWER. 3) TRANSMISSION DESIGN FLAW- IN ANY GEAR OTHER THAN PARK, THE CAR CAN ROLL FREELY IN ANY DIRECTION, WITH OR WITHOUT ENGINE RUNNING. FOR EXAMPLE IF FACING DOWNHILL AND IN REVERSE, WITH CAR RUNNING, THE CAR CAN ROLL FORWARD WITHOUT STOP OR RESISTANCE FROM THE TRANSMISSION / ENGINE OR STALLING OUT, HENCE LOCKING THE ENGINE. 4) BATTERY ISSUE- ON TWO SEPARATE OCCASIONS WITHIN A FEW MONTHS OF PURCHASE, THE BATTERY WAS COMPLETELY DEPLETED REQUIRING A JUMP START. GIVEN ALL THE ELECTRONICS IN THE CAR THAT PREVENT SUCH A THING (LIGHTS TURN OFF, CAN'T LOCK KEYS IN CAR, ETC) SEEMS IMPOSSIBLE. DEALER FOUND NO CAUSE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10689830February 22, 2015
POWER TRAIN
SEVERAL TIMES A MONTH THIS OCCURS. FROM A STANDSTILL, I PRESS THE ACCELERATOR TO TURN INTO TRAFFIC, AND AFTER THE CAR INITIALLY MOVES FORWARD, THE CAR APPEARS TO SLIP OUT OF GEAR EVEN THOUGH IT SHOWS THAT IT'S IN DRIVE. THE ENGINE RPMS REV WITH THE ACCELERATOR PRESSED, BUT THE CAR WILL NOT ACCELERATE OR MOVE. LIFTING UP AND RE-PRESSING THE ACCELERATOR ONLY MAKES THE TACHOMETER RPMS REV UP, BUT AFTER ABOUT 10 SECONDS, THE CAR POPS BACK INTO GEAR. WHEN I PULL OUT INTO TRAFFIC, I COULD CAUSE A SERIOUS ACCIDENT IF MY CAR WILL NOT ACCELERATE AND LIES DEAD IN THE ROAD! THE DEALER CANNOT REPLICATE THE PROBLEM BECAUSE IT ONLY OCCURS A FEW TIMES A MONTH, BUT IT HAS BEEN GOING ON FOR 12 MONTHS NOW. I ALSO SEE DOZENS OF ONLINE POSTS AND COMPLAINTS IDENTICAL TO THIS FROM OTHER QX60 OWNERS. THIS IS A SERIOUS INJURY AND DEATH RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682751February 11, 2015
POWER TRAIN
MY HUSBAND AND I WERE TRAVELING ON I-95 SOUTHBOUND FROM CT TO NY WHEN OUR BRAND NEW INFINITY QX60 SIMPLY STOPPED DRIVING BETWEEN EXIT 19 AND EXIT 18 (NE11.9). THE ENGINE WAS RUNNING BUT THE CAR COULD NOT MOVE. WE USED WHATEVER MOMENTUM LEFT ON THE CAR TO MOVE TO THE RIGHT SHOULDER OF THE ROAD. THIS MALFUNCTION WAS A LIFE ENDANGERING MECHANICAL FAILURE SINCE WE WERE TRAVELING ON THE LEFT SIDE OF THE HIGHWAY. THE QX60 WAS TRAVELING AT A LOW SPEED DUE TO THE TRAFFIC JAM AT THE TIME OF THE INCIDENT. WE WERE TOLD THAT THE MALFUNCTIONING WAS DUE TO A FACTORY ERROR WHICH THE CLAMP OF THE TRANSMISSION FLUID PIPE WAS NOT ENGAGED. AN ERROR COULD HAVE COST LIVES ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667480December 21, 2014
POWER TRAIN, ELECTRICAL SYSTEM
THE 2014 INFINITI QX60 SHUDDERS (OR BUCKS) MODERATELY TO SEVERELY AFTER RE-APPLYING THE GAS AFTER CRUISING/ROLLING AT 20 MPH WITH RPM AT APPROXIMATELY 1,000. THIS HAPPENS TO ME REPEATEDLY (EVERY DAY) BECAUSE MY HOUSE IS AT THE TOP OF THE CURVE OF HILL. AS I APPROACH THE DRIVEWAY AT THE TOP OF THE HILL, I CRUISE AND THEN RE-APPLY THE GAS TO DRIVE UP THE DRIVEWAY. THE CAR SHUDDERS (BUCKS) AS I DRIVE UP THE DRIVEWAY. IF I "GAS" IT AND GET THE RPMS UP, IT STOPS. I BOUGHT THIS CAR USED (1 YEAR OLD) AT 14,700 MILES ON 11/1/14. THE DAY I DROVE IT HOME, THE SCENARIO OCCURRED. I HAVE CALLED THE DEALER. THEY UPGRADED THE TRANSMISSION SOFTWARE, BUT IS STILL OCCURRING. I WILL CALL THE DEALER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663338December 10, 2014
AIR BAGS
IN THE FIRST COUPLE OF WEEKS OF OWNING THE INFINITI QX60 WE NOTICED THAT THE PASSENGER AIR BAG OFF LIGHT STAYS ON FROM 10 MINUTES TO AN HOUR WITH AN ADULT SITTING IN THE SEAT. I CALLED THE DEALERS SERVICE DEPARTMENT FOR AN APPOINTMENT AND SINCE THERE "WASN'T A BIG CONCERN" GAVE ME AN APPOINTMENT A WEEK LATER. WE TOOK THE CAR TO THE DEALER AND INFORMED THEM OF THE SITUATION. THEY SAID THAT THEY FOUND NOTHING WRONG WITH IT. "ALL AIR BAGS WORKED AS DESIGNED". PERFORMED A HARD RESET ON PASSENGER OC SENSOR. WE GOT HALF WAY HOME AND AFTER SHOPPING, THE LIGHT STAYED ON AGAIN WITH A PASSENGER SEATED. I CALLED THE DEALER AND THEY SAID THAT ALL WAS FINE AND NOT A DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662134December 4, 2014
VEHICLE SPEED CONTROL
MY WIFE PURCHASED 2014 INFINITI QX-60 SUV ON JANUARY 23, 2014. SHE NOTICED WHEN SETTING THE INTELLIGENT CRUISE CONTROL AT 40 MPH THE VEHICLE WILL PICK-UP SPEED GOING DOWNHILL. DEPENDING ON THE LENGTH AND GRADE OF THE HILL THE VEHICLE WILL INCREASE AS MUCH AS 30+ MPH. WHEN I DROVE THE VEHICLE I NOTICED THE ENGINE RPM'S REMAINED AT, 1500 RPM'S, BUT THE SPEED WOULD CONTINUE TO INCREASE. ON MARCH 18,2014 I MADE A VISIT TO DEALERSHIP AND MET WITH THE SERVICE CONSULTANT AND THE SERVICE MANAGER. I EXPLAINED WHAT I EXPERIENCED AND ASKED IF THEY COULD LOOK INTO IT FOR ME. WHEN I PICKED UP THE VEHICLE I WAS TOLD THEY WERE UNABLE TO DUPLICATE MY CONCERN. I THEN CONTACTED INFINITI CONSUMER AFFAIRS VIA EMAIL AND EXPLAINED MY CONCERN. I RECEIVED A PHONE CALL FROM THE CONSUMER AFFAIRS PERSON, AND WAS TOLD TO CALL THE DEALERSHIPS SERVICE MANAGER TO SCHEDULE A TEST DRIVE OF THE SAME MODEL. I FOUND IT TO HAVE THE SAME PROBLEM AS MY WIFE'S CAR. I CALL THE CONSUMER AFFAIRS PERSON AT INFINITI AND TOLD HIM WHAT I FOUND. HE EXPLAINED THAT WAS HOW THE CRUISE CONTROL WAS DESIGNED AND IS NORMAL. ON NOVEMBER 19,2014, I REQUEST TO BE NOTIFIED WHEN THE INFINITI REPRESENTATIVE WOULD BE AT THE DEALERSHIP. THE INFINITI REPRESENTATIVE HAPPEN TO BE IN THE SERVICES MANAGERS OFFICE SO I EXPLAINED MY PROBLEM TO THEM. THE SERVICE MANAGER SUGGESTED WE GO FOR A TEST DRIVE, AND HE DROVE. HE SET THE INTELLIGENT CRUISE CONTROL AT 40 MPH, WHEN WE STARTED DOWNHILL THE VEHICLE PICKING UP SPEED. WHEN WE REACHED THE BOTTOM WE CONTINUED TO PICK UP SPEED, ALMOST 30 MPH. THE SERVICE MANAGER CONTACTED THE INFINITI TECHNICAL SUPPORT GROUP AND EXPLAIN WHAT HE EXPERIENCED, AND WAS TOLD THAT THIS IS NORMAL. SECTIONS 5-53 - 5-56 IN THE OWNER'S MANUAL STATES UNDER THE WARNINGS "ON STEEP DOWNHILL ROADS THE VEHICLE MAY GO BEYOND THE SET VEHICLE SPEED AND FREQUENT BRAKING MAY RESULT IN OVERHEATING THE BRAKES". (OUT OF ROOM) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651564October 31, 2014
AIR BAGS
I LEASED THIS 2014 QX60 ON 10/23/2013. WITHIN THE FIRST TWO WEEKS WE NOTICED THAT THE "AIRBAG OFF" LIGHT WOULD GO ON WHILE MY WIFE WAS IN THE FRONT SEAT. IT WOULD COME ON FOR SEVERAL MINUTES THEN GO OFF. THIS OCCURRED RANDOMLY AND WOULD OCCUR DAYS APART. WE TOOK THE VEHICLE TO THE DEALER AND THEY ADJUSTED THE SENSITIVITY. THE ISSUE STARTED BACK A MONTH LATER AND WE TOOK THE VEHICLE BACK ON 2/26/14 AND THEY PERFORMED A ZERO POINT RESET. THE ISSUE CAME BACK AND WE RETURNED TO THE DEALERSHIP AND THEY SAID IT WORKED AND MY WIFE WAS TOO LIGHT(WEIGHS 135 POUNDS) OR SITTING INCORRECTLY. THEY RECALIBRATED THE SENSOR. THE ISSUE CAME BACK AS THE AIRBAG OFF LIGHT WOULD STAY ON WHILE MY WIFE WAS SITTING IN THE SEAT. THIS WOULD HAPPEN RANDOMLY AND SOMETIMES COME ON DURING A TRIP AND STAY ON FOR AN HOUR THEN TURN OFF. WE RETURNED THE VEHICLE ON 6/25/14 DURING OUR SERVICE TO ADDRESS ISSUE AGAIN. RETURNED THE VEHICLE AGAIN ON 10/15/14 AND THE DEALER "RESET" THE PROGRAM AND SAID EVERYTHING WAS FINE. THREE DAYS LATER THE AIRBAG OFF CAME BACK ON WITH MY DAUGHTER IN THE SEAT(100 POUNDS) AND THEN A DAY LATER WITH MY WIFE. I CONTACTED INFINITI CONSUMER AFFAIRS AND THEY INFORMED ME THIS CAR WAS NOT PART OF THE RECALL AND HAD ME RETURN TO THE DEALER TO DO THE SAME "FIX" THEY HAVE DONE EVERY OTHER TIME. THEY PERFORMED ANOTHER ZERO POINT RESET. NOW THEY WANT TO SEND A FIELD ENGINEER TO INVESTIGATE THIS. THE CAR HAS BEEN TO THE DEALER SEVERAL TIMES AND STILL HAS NOT BEEN REPAIRED. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE UNDER SOME TYPE OF RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650919October 29, 2014
ELECTRICAL SYSTEM
AFTER 4 DAYS WE BOUGHT A NEW QX60 2014 THE PASSENGER FRONT DOOR DOES NOT OPEN FROM OUTSIDE OR INSIDE A FEW DAYS AFTER THE DEALER SOLVED THE PROBLEM BUT NOW AFTER 8 MONTHS THIS HAPPEN AGAIN. HOW MANY TIMES HAVE TO REPAIR IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641197October 3, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
WE HAVE HAD TWO ISSUES WITH OUR 2014 QX60. THE FIRST ISSUE WAS A SHUDDER PROBLEM WHERE THE VEHICLE WOULD SHAKE/HESITATE/FELT LIKE IT WAS GOING TO STALL AT LOWER SPEEDS, AROUND CORNERS, ETC. AFTER SEVERAL ATTEMPTS THE DEALERSHIP ADVISED IT WAS A TRANSMISSION ISSUE AND THE ENTIRE TRANSMISSION WAS REPLACED. THE SECOND ISSUE CAME ABOUT AFTER THE TRANSMISSION WAS REPLACED AND HAS YET TO BE FIXED. THE ACCELERATOR WILL INTERMITTENTLY NOT WORK. THIS HAPPENS EITHER FROM A STOP ? I GO TO HIT THE GAS AND EITHER NOTHING HAPPENS OR THE CAR LURCHES FORWARD AND STOPS. I WILL PRESS ON THE ACCELERATOR AGAIN AND IT WILL WORK. THE OTHER TIME IS WHEN YOU ARE DRIVING AND GO TO INCREASE YOUR SPEED ? YOU PRESS ON THE GAS AND THE RPM?S GO DOWN AND NOTHING HAPPENS. I PRESS ON THE GAS AGAIN AND NOTHING HAPPENS. I TRY AGAIN AND IT WILL KICK IN. THE DEALERSHIP HAD OUR CAR FOR 6 WEEKS FOR THE SECOND ISSUE AND CANNOT REPLICATE IT SO THEREFORE THEY WON?T DO ANYTHING FOR US. WE ARE NOW GOING THROUGH AN ARBITRATION PROGRAM REQUESTING A REPLACEMENT OF OUR VEHICLE AS IT SEEMS TO MEET LEMON LAW. WE HAVE AN UNSAFE UNPREDICTABLE VEHICLE THAT WE SPENT A LOT OF MONEY ON. WE ARE VERY UNHAPPY WITH INFINITY CORPORATE AS THEY OFFERED US $1,000 TO GO AWAY. THIS IS NOT ABOUT MONEY BUT ABOUT SAFETY ISSUES. INFINITY CORPORATE ALSO STATED THAT THE NUMBER OF TIMES OUR VEHICLE HAS BEEN SEEN FOR THE PROBLEM IS NOT UNREASONABLE. I BEG TO DIFFER AS HAVING OUR VEHICLE GONE FOR A FULL 6 WEEKS (AND THIS DOES NOT COUNT ALL THE OTHER TIMES IT HAS BEEN TO THE DEALER FOR THE OTHER ISSUE) IS VERY UNREASONABLE. WE WERE TOLD WE HAD TO PICK UP OUR VEHICLE AFTER 6 WEEKS. TWO WEEKS LATER WE HAD THE ISSUE HAPPEN TWICE TO US SO WE CALLED THE DEALERSHIP AND THEY WERE HESITANT TO ACCEPT THE VEHICLE TO THEIR REPAIR DEPARTMENT. THEY DID ACCEPT IT FINALLY BUT UNSURE WHAT THEY ARE EVEN DOING WITH THE VEHICLE AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621687August 12, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING APPROXIMATELY 65 MILES AN HOUR IN MY 2 WEEK OLD INFINITI Q60 I WAS STARTLED BY THE SOUND OF WHAT I THOUGHT WAS A GUNSHOT. MY HUSBAND INSTRUCTED ME TO PULL OFF TO THE SIDE OF THE ROAD AS HE THOUGHT PERHAPS A TIRE HAD BLOWN. TO OUR SURPRISE THE SUNROOF HAD EXPLODED. THIS RESULTED IN A LARGE HOLE WITH GLASS FACING UPWARD. LUCKILY NO ONE WAS INJURED BY THE GLASS THAT ENTERED THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618878August 5, 2014
SEAT BELTS, EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
PURCHASED NEW 2014 QX60 HYBRID EQUIPPED WITH TECHNOLOGY PACKAGE, INCLUDING INTELLIGENT BRAKE ASSIST WITH FORWARD COLLISION WARNING, AND DISTANCE CONTROL ASSIST. INITIALLY THE ONLY ISSUE WAS THE VEHICLE HESITATING WHEN STARTING FROM A STOP. THE DEALERSHIP CLAIMED THE VEHICLE NEEDED A BREAK-IN PERIOD TO OPTIMIZE THE ENGINE AND HYBRID SYSTEM. TWO WEEKS LATER AS I WAS DRIVING THROUGH A PARKING LOT LESS THAN 15 MPH, THE DRIVER SEAT BELT SUDDENLY PRE-TENSED TIGHTLY AS I APPLIED THE BRAKES, SUDDENLY PINNING ME TO SEAT UNTIL VEHICLE WAS COMPLETELY STOPPED. IT HAPPENED AGAIN THE NEXT DAY WHEN GENTLY APPLYING BRAKE WHILE DRIVING AT LOW SPEED ON RESIDENTIAL STREET. TOOK VEHICLE TO DEALERSHIP AND EXPLAINED EACH TIME IT HAPPENED WHEN APPLYING BRAKES AT LOW SPEED WITH NO VEHICLES OR OBSTACLES IN VICINITY. THE DEALERSHIP SERVICE CHECKED THE VEHICLE OVER 24 HOURS AND COULD NOT DETECT THE PROBLEM, RETURNING THE VEHICLE TO ME. AFTER A WEEK IT BEGAN AGAIN, EACH TIME TIGHTENING QUICKLY AND PINNING ME INTO MY SEAT UNTIL VEHICLE COMPLETELY STOPPED. OCCURRED RANDOMLY AT SPEEDS LESS THAN 20MPH AND NO CARS, PEDESTRIANS OR OBSTACLES NEAR VEHICLE. NO ALARMS, NO WARNING AND NO REASON. NOW AFRAID TO DRIVE THE VEHICLE AS IT OCCURRED AS OFTEN AS 3 TIMES IN LESS THAN 24HRS, I LEFT MY VEHICLE AT DEALERSHIP FOR SERVICE AGAIN. AFTER SEVERAL DAYS, BOTH SERVICE REPRESENTATIVE AND SERVICE MANAGER STATED THEY WERE ABLE TO DUPLICATE THE PROBLEM AND THE SEAT BELT IS NOT COMMUNICATING WITH AIRBAG/SAFETY SYSTEM OR RECOGNIZE THE HYBRID SYSTEM. SERVICE REPRESENTATIVE CONFIRMED OTHER QX60 HYBRIDS DETECTED SAME SEAT BELT MALFUNCTIONING DURING MANUFACTURING LINE TEST. MY QX60 HYBRID IS STILL IN DEALERSHIP SERVICE AFTER TWO WEEKS AND THEY CANNOT DETERMINE CAUSE OF SEAT BELT MALFUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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