Infiniti QX60 Complaints

627 consumer complaints on file.

#11265562October 2, 2019
POWER TRAIN
I PURCHASED IN FEB 2019. SINCE MARCH MY VEHICLE HAS BEEN IN/OUT OF THE SHOP AT LEAST 6 TIMES FOR THE FOLLOWING ISSUES: SHUDDERING WHILE DRIVING, HESITATES TO ACCELERATE ESPECIALLY ON INCLINES AND REVERSE (I COULD BE SITTING ON A TINY INCLINE AND WHEN I ATTEMPT TO PRESS THE GAS, THE VEHICLE DOESN'T RESPOND, AND THEN WOULD EVENTUALLY JERK AND DRIVE AFTER IT CATCHES THE GEAR), NOT PROPERLY SHIFTING GEARS WHILE DRIVING (ALMOST HAD AN ACCIDENT DUE TO THIS DRIVING UP AN ON-RAMP ON THE FREEWAY, THE VEHICLE WOULDN'T ACCELERATE FAST ENOUGH FOR ME TO MERGE), AND MAKES LOUD SOUNDS RANDOMLY. I'VE TAKEN IT TO MY LOCAL INFINITE DEALER NUMEROUS TIMES AND THEY DON'T SEE A PROBLEM WHEN THEY TEST IT. SO I THEN DROVE WITH A TECH AND DUPLICATED THE PROBLEM. BUT THEY CONTINUE TO DENY REPAIRS BECAUSE MY VEHICLE ISN'T REGISTERING ANY CODES WHILE TESTING THE TRANSMISSION, EVEN AFTER THE PROBLEM WAS DUPLICATED. THEY HAVE KEPT MY VEHICLE WEEKS AT A TIME (THEY HAVE IT RIGHT NOW) DOING SOFTWARE UPGRADES AND PATCHING WHATEVER. BUT THE PROBLEM STILL EXIST TODAY. I'VE ONLY HAD IT FOR 8 MOS (PURCHASED PRE-OWNED). I EVEN OPENED TWO CASES WITH INFINITI CONSUMER AFFAIRS AND THEY EVEN QUIT FOLLOWING UP. I WISH I COULD GET RID OF THIS VEHICLE. IT'S NOT SAFE TO DRIVE WHILE THE MANUFACTURER IS REFUSING TO REPAIR A "WELL KNOWN" ISSUE FOR THIS VEHICLE. I'M WELL AWARE OF THE LAWSUITS INVOLVED BUT I GUESS IT'S GOING TO TAKE SOMEONE BEING HURT BEFORE THEY TAKE ACTION. WHAT ACTIONS CAN I TAKE? I HAVE COPIES OF ALL MY RECORDS BUT THEY ARE IN MY VEHICLE AT THE DEALERSHIP FOR THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258936September 30, 2019
POWER TRAIN
TRANSMISSIONS FEELS LIKE IT IS 'SLIPPING' WHEN DRIVING SLOW AROUND 20-25 MPH/1000-1500 RPMS. MAKES CAR SHUDDER/SHAKE LIKE IT'S RUNNING OUT OF GAS. TOOK TO INFINITI DELEARSHIP - THEY COULD NOT REPLICATE THE ISSUE AND GET A CODE. WAS TOLD THIS WAS JUST HOW THE CVT TRANSMISSION FEELS. REPROGRAMMED TRANSMISSION - CAR STILL DOES IT. GETTING WORSE. AROUND 58K MILES ON CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258908September 29, 2019
UNKNOWN OR OTHER
REAR RIGHT DOOR ENCOUNTER ACTUATOR MALFUNCTION, DOOR WON'T OPEN FROM INDOOR, LATER ON DOUBLE CHECK THE CHILD SAFETY LOCK, WHICH WAS NOT ACTIVATED, THEREFORE IT WAS CONFIRMED DOOR ACTUATOR WAS MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258304September 26, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2017 INFINITI QX60. WHILE OPERATING THE VEHICLE DURING THE DAYTIME, THE BACKUP CAMERA DISPLAY WAS VERY DIM AND BLURRY. WHILE DRIVING AT NIGHT, THE CAMERA DISPLAY WAS TOO DARK TO VIEW IMAGES ON THE SCREEN. THE VEHICLE WAS TAKEN TO FAULKNER INFINITI (1510 EASTON RD, WILLOW GROVE, PA) WHERE IT WAS DETERMINED THAT THE BACK UP CAMERA WAS OPERATING NORMALLY AND NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258451September 26, 2019
UNKNOWN OR OTHER
WHEN ACCELERATING THE VEHICLE BEGINS TO SHUDDER AND IT DOES NOT ACCELERATE IN A TIMELY FASHION. WHILE DRIVING ON THE STREET OR HIGHWAY THE CAR DOES NOT GAIN RPMS AND BEGINS TO WHAT BEST CAN BE DESCRIBED AS COUGHING AND SHAKING. CHANGING GEARS FROM DRIVE TO NEUTRAL OR REVERSE ALSO TAKES THE VEHICLE TIME TO MAKE THE CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258228September 25, 2019
POWER TRAIN
SAME ISSUE MANY OTHERS NOTED, WHICH IS THE TRANSMISSION JERKING AT LOW SPEED AND OVER-REVVING/JOLTING ON ACCELERATION FROM A STOP. WHEN TRYING TO COAST AT LOW SPEED IN TRAFFIC THE CAR SHUDDERS SO BADLY I HAVE TO JUST STOP. SEEMS ESPECIALLY PRONOUNCED AS THE VEHICLE TRANSITIONS FROM E-DRIVE TO THE GAS ENGINE. WE BOUGHT THE CAR USED, AND THIS HAS BEEN HAPPENING FOR A LONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253919September 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THE AIR CONDITION COOLING SYSTEM DOESN'T WORK. AFTER ADDING FREON AND OTHER SERVICES, THE AIR CONDITION CONTINUES TO BLOW HOT AIR. I WAS TOLD IT COULD BE A COMPRESSOR PROBLEM THAT CAUSING IT NOT TO ENGAGE. THIS CAR IS ABOUT 5 YEARS OLD, WHICH IS FAIRLY NEW FOR THIS KIND OF MAJOR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252858September 3, 2019
POWER TRAIN
THE TRANSMISSION STARTED SHUTTERING IN THE 20-25 MPH RANGE ON 8/16/19. I TOOK IT IN FOR SERVICE THE NEXT DAY AND THEY REPLACED THE TRANSMISSION CONTROL VALVE ON 8/23. THE SHUTTERING RETURNED ON 9/1 AND NOW OCCURS BETWEEN 20 TO 60 MPH. THIS ISSUE OCCURS DURING HIGHWAY OR STREET DRIVING. VEHICLE HAS 31K PLUS MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252884September 3, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
ELECTRICAL SYSTEMS FAILED (INCLUDING ABS SENSORS). BREAKS WOULD NOT FUNCTION (COULD NOT DEPRESS BREAKS). WIFE AND 6 YO SON IN CAR WERE LUCKY TO NOT HAVE BEEN KILLED AS CAR ROLLED ONTO BUSY ROAD. TOLD BY DEALER THAT ABS SYSTEM MALFUNCTIONED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251933August 28, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 (NA) INFINITI QX60. WHILE IDLING, THE VEHICLE SPONTANEOUSLY ACCELERATED. ADDITIONALLY, THE RPMS INCREASED TO 7,000 FOR 20 SECONDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF WILLIAMSVILLE (8137 MAIN ST, WILLIAMSVILLE, NY 14221, (716) 633-9585), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246685August 27, 2019
SEAT BELTS
RIGHT FRONT SEAT BELT BUCKLE FAILED DURING NORMAL USE. 43209 MILES ON THE CAR AT TIME OF FAILURE. IF IT FAILS IN NORMAL USE WHAT HAPPENS IN THE DYNAMICS OF A CRASH? FAILURE DISCOVERED WHILE THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240734July 30, 2019
ENGINE, WHEELS
ENGINE RUNS WITH LOUD RUNNING AND RPM ABOVER 1000 AS SUIU DRIVE AND IDLE. RIMS COLOR IS PEELING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240365July 29, 2019
POWER TRAIN
MY 2014 INFINITI QX60 WITH 47000 MILES IS HAVING TRANSMISSION ISSUES. WHILE ON A FAMILY REUNION IN THE HILLS OF SOUTHERN OHIO, I HAD TWO SEPARATE, REALLY HARD DOWNSHIFTS AFTER CRESTING A HILL AT ABOUT 40-45 MPH. SINCE THEN I HAVE EXPERIENCED 2 OR 3 INSTANCES OF SHUTTERING WHEN ACCELERATING FROM RED LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240200July 28, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
2014 QX 60 INFINITY, PRESENTED PROBLEMS WITH BADLY JERKING, UGLY SCRAPPING NOISE, NOW TRANSMISIN LEAKS , BURNING SMELL WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235079July 26, 2019
SERVICE BRAKES
I PREVIOUSLY LEASED THE QX50 AND HAD NO ISSUES WITH THAT VEHICLE. WE TRADED IT IN FOR MORE ROOM AND UPGRADED TO THE QX60. BRAKES BEGAN SQUEALING INTERMITTENTLY 6 MONTHS AFTER LEASING (LEASED BRAND NEW IN JUNE 2018) AND TOOK IT TO THE DEALERSHIP WE LEASED IT FROM. THE SQUEAL OCCURS WHEN DRIVING IN REVERSE DURING APPLICATION OF THE BRAKES. (MY HUSBAND BELIEVES ITS AN ISSUE WITH THE CALIPERS.) WE WERE TOLD THAT THERE WAS NOTHING WRONG WITH THE BRAKES. AT THE SECOND SERVICE DEPARTMENT (SERVICED IN JULY 2019 SINCE THE SQUEALING HAS GOTTEN MUCH WORSE) I WAS HANDED A "SERVICE BULLETIN" SAYING THAT THE NOISE IS NORMAL, AND NO SERVICE ACTION IS NECESSARY (SEE ATTACHED BULLETIN FOR MORE DETAILS). I CONTACTED THE INFINITI CONSUMER AFFAIRS GROUP AND FILED A COMPLAINT. I WAS TOLD TODAY (7/26/19) THAT THERE WAS NO COURSE FOR VEHICLE REPLACEMENT OR REPAIRS AND THERE WAS NOTHING THEY COULD DO AT THIS TIME. I HAVE DONE MY RESEARCH ON INFINITI VEHICLES AND THERE ARE REPEATED ISSUES WITH BRAKES ON DIFFERENT MAKES AND MODELS. ONE WAS A SEVERE ACCIDENT IN 2012 WHERE THE BRAKES FALTERED ON A QX56 AND 3 FAMILY MEMBERS WERE KILLED. INFINITI WAS HELD LIABLE AND PAID $25M. ANOTHER MORE RECENT CLASS ACTION LAWSUIT (2016) HAS BEEN FILED ON THE QS50 BY AN INDIVIDUAL IN CALIFORNIA, THAT CLAIMS HE HAS HAD NUMEROUS BRAKE ISSUES (SEE CASE NO. 2:16-CV-07378) WITH NO RESOLUTION WITH INFINITI. IN THIS PARTICULAR CLAIM, IT SITES A 2014 LITIGATION OVER DEFECTIVE BRAKES THAT WERE CAUSING BRAKE FAILURE IN MULTIPLE MODELS. NO OTHER DETAILS WERE AVAILABLE ON THE 2014 LITIGATION. WHAT CAN THE NHTSA DO TO EITHER TAKE INFINITI OFF OF AMERICAN ROADS UNTIL THE ISSUE IS RESOLVED OR TAKE SERIOUS ACTION AGAINST INFINITI TO FORCE THEM TO PROVIDE THEIR DRIVERS WITH SAFE BRAKING SYSTEMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233725July 22, 2019
ENGINE, UNKNOWN OR OTHER
CAR WILL NOT START UNLESS YOU START IT WITH JUMPER CABLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233776July 22, 2019
VISIBILITY, ENGINE
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING 60 MPH, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING WHEN SHIFTING INTO FIRST GEAR. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED GREEN ANTIFREEZE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (995 RINEHART RD, SANFORD, FL 32771, (407) 710-2224) FOR A ROUTINE INSPECTION AND IT WAS DIAGNOSED THAT THE AIR CONDITIONER EVAPORATOR CORE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233307July 19, 2019
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
BRAKES SHIMMY-NEW (ADDED 2 MONTHS AGO) ENGINE SHUTTERS AND SHAKES WHEN TURNING AND DRIVING WHEN DRIVING, THE CAR ENGINE SPUTTERS WHEN TURNING THE CAR FEELS LIKE IT WILL GO OFF THE ROAD ITS SHAKING SO BADLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230732July 10, 2019
STRUCTURE:BODY
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY MY SUNROOF SHATTERED. IT SOUNDED AS IF SOMEONE HIT MY GLASS WITH A BAT. IT WAS LATE AT NIGHT AND THERE WERE NO TRUCKS OR OTHER CARS AROUND ME. THERE ARE NO OTHER SCRATCHES OR DENTS ON THE ROOF OF MY CAR AND NO ROCKS WERE FOUND IN THE SHADE WITH THE GLASS. THANKFUL THAT I HAD THE SHADE CLOSED BECAUSE OTHER WISE I WOULD'VE BEEN COVERED IN GLASS AND POSSIBLY CUT. THIS HAS TO BE A RECALL, A SAFETY RECALL AT THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228791July 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE OF THE MALFUNCTION. ALL THE INFINITI DEALERSHIP HAS DONE WAS SAID THE COMPUTER DOES NOT SHOW AN ERROR. I HAVE ASKED INFINITI TO CALL IN AN EXPERT ENGINEER IF THEY DO NOT KNOW HOW TO FIX IT. IF IT IS A FAULTY SYSTEM, INFINITI NEEDS TO DISCLOSE THAT TO THE PUBLIC BECAUSE I AM SURE THAT I AM NOT THE ONLY ONE THAT HAS HAD A FRONT COLLISION IN A QX60. MANY PEOPLE MAY NOT EVEN KNOW THAT THIS FEATURE DOES NOT WORK ON THEIR VEHICLE ANY LONGER. IF THERE IS A FIX FOR THIS PROBLEM, THEN INFINITI SHOULD ALSO DISCLOSE THAT INSTEAD OF TRYING TO GET AWAY WITH NOT FIXING THE ISSUES. AS WE EXPECT THE AIRBAG TO DEPLOY TO KEEP US SAFE, WE ALSO EXPECT OUR DIVER ASSISTANCE PACKAGE TO WORK PROPERLY AS WELL. *BF *BF *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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