Infiniti QX56 Complaints

540 consumer complaints on file.

#11291203December 25, 2019
FUEL/PROPULSION SYSTEM
ON A FULL TANK OF GAS I AM ONLY ABLE TO GET ABOUT 200 MILES BEFORE EMPTY. I RECENTLY FILLED UP THE GAS TANK AND DROVE 25 MILES AND I HAVE 3/4 OF A TANK OF FUEL LEFT. I MAINLY DRIVE IN THE CITY, BUT THE RECENT 25 MILE EXAMPLE WAS HIGHWAY DRIVING WITH CRUISE CONTROL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289989December 18, 2019
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE MAY BE SLOW TO REGISTER, FAIL TO READ FULL WHEN THE GAS TANK IS ACTUALLY FULL, OR READ INACCURATELY. WHEN FILLING GAS TANK TO FULL, AFTER 30 MILES THE GAUGE IS READING 2/3 OF A TANK OR LESS WHILE THE MILES TO EMPTY READING IS STILL HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280240November 15, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
I HAVE BEEN COMPLAINING ABOUT MY BRAKE LIGHT WARMING WHILE VEHICLE IS IN MOTION TO INFINITY FOR 13 YEARS TO INFINITY OF VANNUYS ( THE ONLY DEALER THAT SERVICES MY VEHICLE). WHY OLE THIS 6000 LB VEHICLE IS MOTION AND THIS SAFETY HAZARD OCCURS, DEPRESSING THE BRAKE PEDAL DOES. IT STOP THE VEHICLE PROMPTLY AS THE BRAKE SYSTEM SHOULD AND A LOUD METAL GRINDING NOISE IS PRODUCED. I HAVE HAD MY VEHICLE TOAD TO THE DEALER WITH THE SAME PROBLEM ON SEVERAL OCCASIONS AND ALL I AM TOLD IS THAT THERE IS NOTHING WRONG WITH THE VEHICLE. THIS OCCURS INFREQUENTLY AND OVER THE YEARS IT HAS BEEN OCCURRING MORE FREQUENTLY. WHAT IS MORE TERRIFYING IS THAT THIS IS A PUBLIC SAFETY HAZARD THAT IS KNOWN TO NHTSA AND NISSAN/INFINITY OF AMERICA AND NO RECALL HAS BEEN ISSUED OR THE MANUFACTURER HAS NOT BEEN HELD ACCOUNTABLE FOR FIXING THIS SAFETY HAZARD. THIS HAZARD HAS OCCURRED ON SEVERAL OCCASIONS OVER THE LIFE OF OWNERSHIP ( I AM THE SOLE OWNER OF THE VEHICLE). I HAVE MADE INFINITI OF VANNUYS AWARE OF THIS ISSUE AND IT WASN'T UNTIL RECENTLY THAT MY SERVICE ADVISOR COMMUNICATED WITH ME IF HOW ALARMED AND CONCERNED HE WAS WITH THE ISSUE AS HIS TECHNICIAN WAS TEST DRIVING THE VEHICLE AND THE BALEARIC LIGHT TURNED ON WHILE THE VEHICLE WAS MOVING AND MAKING THE METAL GRINDING NOISE AND NOT BEING ABLE TO BRAKE AS THE BRAKE SYSTEM IS INTENDED TO DO SO. I COMMUNICATED WITH CONSUMER AFFAIRS AT INFINITI AND WAS TOLD BY THEIR DEPARTMENT THAT THEY CANNOT DO ANYTHING FOR ME AS THERE IS NO RECALL ON MY VEHICLE AND THAT NISSAN:INFINITI IS NOT AWARE OF THIS MATTER. I MENTIONED TO THE REPRESENTATIVE THAT I HAVE BEEN ENTERTAINING THIS CONCERN WITH SERVICE ADVISORS OVER 13 YEARS AND THEY WERE FINALLY ABLE TO LISTEN TO MY CONCERNS: THIS IS UNACCEPTABLE, SPECIALLY AFTER READING ABOUT CRUZ V. MATHENGE | NO. B286067. MY FAMILY'S LIFE AND MY OWN HAVE BEEN IN JEOPARDY OVER 13 YEARS AND I NEED HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278346November 5, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CONSTANT MOISTURE BUILD UP CAUSING HEADLIGHT BURNOUT A DANGEROUS SITUATION DIDN'T KNOW UNTIL POLICE PULLED ME OVER. FIVE TIMES THIS INCIDENT HAS HAPPENED. VERY EXPENSIVE FIX AND EXTREMELY EXPENSIVE REPLACEMENT. UNFAIR TO CONSUMER AUTO SHOPS SAYS THE COMPANY KNOWS ABOUT IT. A SAFETY RECALL IS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277780November 3, 2019
SERVICE BRAKES
EVERY ONCE IN A WHILE, SEEMINGLY AFTER SLOW DRIVING WHERE THERE ARE MANY STOP SIGNS NOT TOO FAR APART, THE BRAKE LIGHT COMES ON, THE BRAKE PEDAL WEAKENS AND BRAKE SYSTEM MAKES A RATTLING NOISE WHEN THE PEDAL IS PRESSED. THEN I TURN OFF THE VEHICLE AND RESTART IT AND ALL IS BACK TO NORMAL UNTIL THE NEXT TIME, CAN BE DAYS OR SOMETIMES WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277068October 30, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT HEARD A SQUEAKING NOISE WHEN SHE DEPRESSED THE ACCELERATOR PEDAL. ALSO, THE VEHICLE SHOOK WHEN STOPPING AND HESITATED WHEN ATTEMPTING TO ACCELERATE TO HIGHWAY SPEEDS. AN INDEPENDENT MECHANIC CHECKED THE VEHICLE, AFTER MULTIPLE INCIDENT HAPPEN THE NOISE GOT LOUDER AND THE STALLING GOT WORSE THE CONTACT STATED GOT TIMING CHAIN REPAIRED BUT FOUND NO FAILURES. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK IN IF THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE RECURRED. JOE MACHENS NISSAN (201 NEBRASKA AVE, COLUMBIA, MO 65203, (573) 503-4550) STATED THAT THEY DID NOT PERFORM RECALL REPAIRS AT THEIR FACILITY AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERENCED TECHNICAL SERVICE BULLETIN: 16-015; HOWEVER, IT EXPI*BFRED IN FEBRUARY OF 2018. THE FAILURE MILEAGE WAS 120,000. *BF *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276857October 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING 60 TO 65 MPH, THE VEHICLE JERKED AND AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE AREA. ALSO, THE SERVICE ENGINE INDICATOR ILLUMINATED. THE CONTACT HAD TO DECELERATE DUE TO THE NOISE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND INITIALLY. THE MECHANIC RESET THE CODES, TEST DROVE THE VEHICLE, PERFORMED A SECOND DIAGNOSTIC TEST, AND LOCATED FAILURE CODES FOR THE TIMING CHAIN, CATALYTIC CONVERTER, AND EXHAUST SYSTEM. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE UNKNOWN MANUFACTURER RECALL FOR THE ENGINE TIMING CHAIN AND CATALYTIC FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271136October 25, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY TRUCK COMPLETELY SHUTS OFF WHILE DRIVING LONG DISTANCES ON THE FREEWAY AT SPEEDS GREATER THAN 60 MPH AND THEN SLOWING DOWN IN STOP AND GO TRAFFIC. IT ALSO FALLS DEAD ON LOCAL ROADS AT 30-40 MPH. I CAN LITERALLY PRESS THE GAS PEDAL TO THE FLOOR AND WITH NO PRESSURE TO THE ACCELERATOR. THERE ARE NO WARNING CODES OR ALERTS WHEN THIS HAPPENS. I TOOK MY VEHICLE TO THE SOUTHWEST INFINITI PAID FOR UNNECESSARY SERVICE AND THE PROBLEM STILL REMAINS. I AM ABLE TO RESTART THE VEHICLE;BUT FROM ONLY PARK OR NEUTRAL. I THEN HAVE TO REV UP THE ENGINE FOR AT LEAST 5 MINS BEFORE I AM ABLE TO GET ANY TYPE OF ACCELERATION. THIS IS VERY DANGEROUS AND I ALMOST GOT HIT SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271137October 25, 2019
ELECTRICAL SYSTEM
THERE IS AN ELECTRICAL MALFUNCTION THAT HAS CAUSED MY HORN TO WORK ONLY WHEN THE STEERING WHEEL IS SIDEWAYS AND IT ALSO AFFECTS MY ABILITY TO CONTROL MY DRIVERS SEAT POSITIONING. THIS IS VERY DANGEROUS A CAR CUT ME OFF ON THE FREEWAY AT VERY CLOSE DISTANCE. I WOULD HAVE NEVER KNOWN THAT THERE WAS AN ISSUE IF THIS DID NOT HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270589October 24, 2019
ENGINE
LOUD WHISTLING/WHINING SOUND FROM THE MOTOR AT START UP. EXTREME LOSS OF POWER WHEN STARTING UP A GRADE OR TO GET UP TO SPEED ON THE INTERSTATE CAUSING FEAR OF REAR END COLLISION. IT APPEARS TO BE A COMMON ISSUE WITH THIS VEHICLE THAT RESULTS IN A TIMING CHAIN OR CATALYTIC CONVERTER REPAIR, COSTING SEVERAL THOUSAND DOLLARS. IT APPEARS INFINITI IS AWARE OF THE PROBLEM BUT WON'T ISSUE A RECALL FOR OBVIOUS REASONS. THIS VEHICLE IS NOW VIRTUALLY INOPERABLE AS IT IS NOT SAFE TO BE ON THE ROAD UNTIL IT IS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268775October 15, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN I AM DRIVING (PRESSING THE GAS) AN INCONSISTENT RANDOM CLICKING NOISE THAT'S AFFECTING THE BRAKE SYSTEM AND USAGE IS HEARD. IT'S DIFFICULT TO ACCELERATE. IN THE PAST, I WOULD SIMPLY TURN OFF THE VEHICLE AND TURN IT BACK ON AND THE NOISE WOULD STOP. IT WAS DIFFICULT TO EXPLAIN AND SHOW TO ANY MECHANIC BECAUSE IT DOES IT RANDOMLY AND UNEXPECTEDLY, THEREFORE IT WOULD NEVER DO IT WHEN NEEDED. I WENT ON BECAUSE IT WASN'T OFTEN AT FIRST. NOW IT'S AT AN EXTREME LEVEL AS IF THE VEHICLE DOESN'T WANT TO DRIVE AND I COULD BE ON THE HIGHWAY (YOU CAN IMAGINE HOW SCARY THAT IS AT HIGH SPEEDS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267989October 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND FAILED TO ACCELERATE. IN ADDITION, THERE WAS A HUMMING NOISE COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST HOUSTON INFINITI (12200 KATY FWY, HOUSTON, TX 77079, (281) 589-8900) WHERE IT WAS DIAGNOSED THAT THE BRAKES WERE WEARING DOWN. THE CONTACT STATED THAT THE DEALER DID NOT DIAGNOSE THE HUMMING NOISE. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE POWER STEERING PUMP WAS REPLACED BY AN INDEPENDENT MECHANIC. THE HUMMING NOISE RECURRED. THE CONTACT STATED THAT THE MECHANIC CALLED THE INFINITI DEALER AND WAS INFORMED THAT IT WAS DUE TO THE TIMING CHAIN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267366October 9, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE LOST BATTERY CONNECTION AND THE BATTERY FAILED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND THE BATTERY WAS EITHER REPLACED OR RECHARGED IN SOME CASES. THE VEHICLE WAS TAKEN TO NALLEY INFINITI ATLANTA (678-254-0987, LOCATED AT 2550 THE NALLEY WAY, ATLANTA, GA 30360) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266606October 6, 2019
SERVICE BRAKES
I HEAR I PING SOUND LIKE A SPRING, THE BREAK LIGHT COMES ON AND I AM UNABLE TO STOP THE VEHICLE AS NORMAL. APPEARS THE VEHICLE IS ATTEMPTING TO SLOW DOWN BUT DOES NOT COME TO STOP AS IT NORMALLY SHOULD. ONCE I TURN THE VEHICLE OFF THEN BACK ON IT'S JUST FINE UNTIL IT RANDOMLY OCCURS AGAIN WHEN APPLYING THE BREAKS AND/OR WHEN THE VEHICLE IS IDLE AND THE BREAK LIGHT COMES ON. THIS ISSUE ONLY RESOLVED ITSELF WHEN THE VEHICLE IS TURNED OFF THEN BACK ON. IT IS EXTREMELY ALARMING AND COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265834October 3, 2019
UNKNOWN OR OTHER
1.-THE DASH BOARD IS UNLEASHING BY THE SUN. ( MELTING ) 2.-THE PAINT IS RISING MY SUV JUST HAVE 70K MILES IT 2011 ( TO DAY OCT 03/2019)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256979September 21, 2019
SERVICE BRAKES
WHEN DRIVING, THE BRAKE LIGHT COMES ON FOR NO REASON AND CAUSES THE BRAKES TO WORK INAPPROPRIATELY. IT BECOMES VERY HARD TO BRAKE. THE BRAKES SEEM TO FALL THROUGH AND THERE IS A GRINDING SOUND FROM THE BRAKES. IF I TURN THE VEHICLE OFF, AND THEN BACK ON IT WORKS FINE. THEN IT HAPPENS AGAIN SPARATICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255738September 16, 2019
FUEL/PROPULSION SYSTEM
A CHECK ENGINE LIGHT (CEL) APPEARED ON MY 2011 INFINITI QX56 AT 89K MILES. ERROR IS A BAD CATALYTIC CONVERTER ON BANK 1. THE EXACT MESSAGE ON ODB2 READER IS: P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD BANK 1. THIS ISSUE JUST HAPPENED AFTER I JUST REPLACED A BAD O2 SENSOR AFTER A CEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252935September 3, 2019
UNKNOWN OR OTHER
WHILE DRIVING STRAIGHT ON INTERSTATE I-95 DURING RUSH HOUR AT APPROXIMATELY 30 MILES/HOUR, I PRESSED ON THE BRAKES AND THE PEDAL DROPPED DOWN AND STARTED MAKING A WEIRD NOISE (LIKE GRINDING SOUND) AND THE CAR WOULDN'T STOP. THE ABS LIGHT TURNED ON, CHECK ENGINE LIGHT TURNED ON, THE PEDAL LOST PRESSURE AND THE BRAKES LOCKED UP. I ENDED UP IN A CRASH, REAR-ENDING THE VEHICLE IN FRONT OF ME. THE CAR HAS NOW BEEN REPAIRED FROM DAMAGES FROM CRASH BUT MECHANIC FOUND NO PROBLEM WITH BRAKE SYSTEM. ABS SENSORS, CALIPERS, DISKS AND PADS WHERE CHANGED AS PRECAUTION BUT PROBLEM REAPPEARS FROM TIME TO TIME AND SEEMS TO RESET WHEN VEHICLE IS TURNED OFF AND ON AGAIN (BRAKE PETAL RAISED BACK UP, GRINDING SOUND DISAPPEARS AND THE CHECK ENGINE LIGHT AND ABS LIGHT SHUT OFF). I VISITED TWO INFINITY DEALERS AND BOTH OF THEM MENTIONED THAT IT WAS A RECURRING PROBLEM WITH THIS MODEL CAR AND THE PROBLEM WAS AN ISSUE WITH THE MASTER CYLINDER'S DESIGN.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11252448August 30, 2019
FUEL/PROPULSION SYSTEM
LESS THAN A YEAR AFTER I GOT THE TIMING DEBACLE FIXED, I GET A "CHECK ENGINE LIGHT" ON 2011 QX56. ACCORDING TO MY WARRANTY APPROVED MECHANIC BOTH CATS WERE GONE AND WERE NOT COVERED. THIS COMPLAINT IS THE BEGINNING OF MY GOAL OF GETTING ASSURANT OR INFINITI TO OWN THIS PROBLEM SINCE THE COMBINED CA AND FED CAT WARRANTY IS 150K MILES. MY WARRANTY SHOULD COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245467August 21, 2019
SUSPENSION
I PURCHASED MY 2011 INFINITI QX56IN JANUARY OF 2015 WITH 36,6036 MILES ON IT. I TAKE EXCELLENT CARE OF MY VEHICLE MECHANICALLY AND CLEANLINESS. ON AUGUST 17TH, 2019 MY BACK A FRAME AND OTHER REAR SUSPENSION BROKE DUE TO CORROSION AND THE METAL SPLIT APART. MY UNDER CARRIAGE ALSO LOOKS LIKE AND OLD CAR. MY CAR IS WASHED TWICE A WEEK EVEN IN THE WINTER TO REMOVE THE SALT. THIS IS NOT COVERED UNDER ANY OF MY WARRANTIES. IT IS GOING TO COST ME $5,200.00 TO MAKE THIS REPAIR. I HAD TWO CHEVY SUBURBANS THAT I PUT 295,000 MILES ON AND SOLD THEM TO FRIENDS AND THEY ARE STILL DRIVING THEM WITH NO ISSUES LIKE THIS. I WILL NEVER BUY A INFINITI AGAIN! I NOTICED THIS WHEN I WAS APPROACHING THE BACK OF MY VEHICLE AFTER PLAYING HOCKEY. SO IT MUST HAVE HAPPENED AFTER I PARKED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti QX56