Infiniti QX50 Service Bulletins
314 manufacturer communications on file.
- January 26, 2022•Document ID: 10207844Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB10-029B
- Date Added:
- February 9, 2022
- Manufacturer:
- INFINITI
SummaryCAN COMMUNICATION CODES â DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (161)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX30+ 141 moreAssociated Documents - January 14, 2022•Document ID: 10207849Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
- Mfr Comm. #:
- ITB19-009B
- Date Added:
- February 10, 2022
- Manufacturer:
- INFINITI
SummaryINTELLIGENT KEY DOES NOT WORK AFTER BATTERY REPLACEMENT This bulletin is no longer active. Please discard previous versions of ITB19-009.
Associated Products (4)Associated Documents - December 16, 2021•Document ID: 10206393Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Mfr Comm. #:
- REV 2 - PC839 20
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummaryWireless Apple CarPlay® Update Voluntary Service Campaign UPDATE December 16, 2021 Please discard earlier versions of this bulletin. The announcement from October 18, 2021 has been updated to highlight the following important information: ï· Review of additional production records has allowed INFINITI to more accurately identify the production window of vehicles potentially within scope of this activity. As a result, the population of applicable QX50 vehicles has increased for this activity.
Associated Products (8)Associated Documents - December 8, 2021•Document ID: 10206346Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
- Mfr Comm. #:
- ITB21-027
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummaryMIL ON WITH DTC P11A7 STORED IN THE ECM IF YOU CONFIRM The MIL is ON and DTC P11A7 (VCR STOPPER POSITION) is stored in the ECM. HINT: There may also be a lack of power concern (fail-safe). ACTION 1. Confirm the current ECM part number. 2. Reprogram the ECM, if applicable.
Associated Products (1)Associated Documents - December 7, 2021•Document ID: 10206354Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- NTB03-074P
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummaryHEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (100)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX30+ 80 moreAssociated Documents - December 7, 2021•Document ID: 10206343Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- ITB17-033C
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummaryCLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (77)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX30+ 57 moreAssociated Documents - December 7, 2021•Document ID: 10206332Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- ITB03-051P
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummaryHEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (77)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX30+ 57 moreAssociated Documents - December 3, 2021•Document ID: 10206345Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- ITB21-026
- Date Added:
- January 8, 2022
- Manufacturer:
- INFINITI
SummarySOFTWARE UPDATE FOR CLOCK INCORRECT IF YOU CONFIRM One or more of the following occurs: ï· The clock resets to 1:00. ï· The clock changes 4-6 hours ahead of actual time. ï· Set Clock Manually icon is grayed out. ACTION 1. Confirm that the Infotainment software version is not 4710. See Check Software Version on page 3. 2. If the Infotainment software version is not 4710, perform Update AV Control Unit starting on page 5. 3. Manually set the clock time and date to complete the infotainment update.
Associated Products (10)Associated Documents - November 18, 2021•Document ID: 10204197Service Bulletin/Repair InstructionsVISIBILITY:WINDSHIELD WIPER/WASHER; VISIBILITY:WINDSHIELD
- Mfr Comm. #:
- ITB20-006B
- Date Added:
- December 8, 2021
- Manufacturer:
- INFINITI
SummaryWINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (23)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX30+ 3 moreAssociated Documents - November 15, 2021•Document ID: 10204198Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- ITB21-025
- Date Added:
- December 8, 2021
- Manufacturer:
- INFINITI
SummaryDTC C1A17-49 STORED IN LASER/RADAR SERVICE INFORMATION If DTC C1A17-49 (ICC SENSOR MALF) is stored in LASER/RADAR in the âPASTâ column: ï· Erase the DTC. ï· DO NOT replace any parts. If DTC C1A17-49 (ICC SENSOR MALF) is stored in LASER/RADAR in the "CURRENT" column, refer to the applicable ESM for instructions.
Associated Products (4)Associated Documents - October 26, 2021•Document ID: 10203442Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB21-022A
- Date Added:
- November 8, 2021
- Manufacturer:
- INFINITI
SummaryCLIENT SATISFACTION INITIATIVE 2020-2021 Q50, Q60, QX50, AND QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Associated Products (8)Associated Documents - October 25, 2021•Document ID: 10203443Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- ITB21-023
- Date Added:
- November 8, 2021
- Manufacturer:
- INFINITI
SummaryTRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL SERVICE INFORMATION When removing the front passenger (RH) side drive shaft on an applied vehicle for any reason, transfer assembly drive shaft oil seal and dust cover seal replacement is required. Refer to the SERVICE PROCEDURE in this bulletin.
Associated Products (10)Associated Documents - October 18, 2021•Document ID: 10204189Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- REV 1 - PC839 20
- Date Added:
- December 8, 2021
- Manufacturer:
- INFINITI
SummaryWireless Apple CarPlay® Update Voluntary Service Campaign UPDATE October 18, 2021 Please discard earlier versions of this bulletin. The announcement from October 6, 2021 has been updated to highlight the following important information: ï· Retailers should ensure they are using the most recent version of the CONSULT III operating system. ï· Ensure that the technician has configured the audio/IT unit as instructed beginning with step 27 of the Technical Service Bulletin (TSB). ï· Retailers should assist every customer with (1) removing ALL paired phones,(2) pairing their phone with the vehicle again before they leave the dealership, and (3) verifying Wireless CarPlay is working for iPhone users (See page 2 of this announcement) ï· Ensure that YES is selected on the vehicle when prompted to deactivate Wi-Fi to use Wireless CarPlay (provide owners a copy of the instructions on page 6 of this announcement) Notify owners that some vehicles may have initial location accuracy concerns after the software update. This is not a unique issue for INFINITI and will self-correct within a few days.(see page 7) Please print a copy of the phone pairing instructions (page 6) for the owner to use with pairing other phones back to their vehicle.
Associated Products (8)Associated Documents - October 6, 2021•Document ID: 10204181Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- PC839 2020-21 Q5
- Date Added:
- December 8, 2021
- Manufacturer:
- INFINITI
SummaryWireless Apple CarPlay® Update Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Client Service Initiative to provide a free Infotainment software update, which includes Wireless Apple CarPlay® until March 31, 2022. The update will bring the vehicleâs software to current production level, improve system overall performance, and enable you to use Apple CarPlay® wirelessly! For more information on Apple CarPlay®, please refer to: INFINITI Apple CarPlay® Features & FAQs INFINITIâs InTouch system is designed to improve the driving experience. Your vehicle is already equipped with Apple CarPlay® to enhance your iPhone user experience with iOS13 and later, but it currently requires a USB cord connection to your phone to use. The CarPlay® dashboard takes things you want to do with your iPhone while driving and puts them right on the vehicleâs built-in display, eliminating the need to remove the iPhone from your pocket or bag. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. PC839 ï· New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information 2. Retailers should ensure any applicable vehicle has the latest AV control unit software installed, and use ITB21-022 to update the following software: ï· Enablement of Wireless Apple CarPlay® ï· Stability improvements and âbugâ fixes 3. Retailers should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
Associated Products (8)Associated Documents - October 5, 2021•Document ID: 10203441Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB21-022
- Date Added:
- November 8, 2021
- Manufacturer:
- INFINITI
SummaryCLIENT SATISFACTION INITIATIVE 2020-2021 Q50, Q60, QX50, AND QX80; INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION SERVICE INFORMATION Infiniti is providing a free infotainment software update, including Wireless Apple CarPlay®, until March 31, 2022. This upgrade will bring the vehicleâs infotainment software up to current production level, improve system overall performance, and enable wireless use of current Apple CarPlay® features. RETAILER RESPONSIBILITY It is the retailerâs responsibility to check SERVICE COMM using Service Comm I.D. PC839 for the status on each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.
Associated Products (8)Associated Documents - September 14, 2021•Document ID: 10202233Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- ITB21-021
- Date Added:
- October 13, 2021
- Manufacturer:
- INFINITI
SummaryREAR HATCH INOPERATIVE OR NOISE WHEN OPENING/CLOSING IF YOU CONFIRM The client states that either the rear hatch is inoperative, or the rear hatch closes after opening only a small amount, AND DTC B2426-23 SPINDLE SENSOR LH and/or DTC B2427-23 SPINDLE SENSOR RH is stored, AND/OR There is a growling type noise from the rear hatch area when opening/closing the rear hatch. ï· DTC B2426-23 SPINDLE SENSOR LH and/or DTC B2427-23 SPINDLE SENSOR RH may also be stored. NOTE: If any DTC other than B2426-23 and/or B2427-23 is stored, this bulletin does not apply. ACTION Replace ONLY the spindle unit that is confirmed to be setting one of the DTCs listed above and/or causing the growling noise. Do NOT replace both spindle units when diagnosis leads to replacement of only one. HINT: Rear hatch spindle units are not hydraulic systems. If a rear hatch spindle unit appears to be leaking, this is normal drainage of water (rain, car wash, condensation) and design intended water management. Do not replace spindle units for suspected leaking.
Associated Products (4)Associated Documents - September 9, 2021•Document ID: 10202232Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- ITB21-020
- Date Added:
- October 13, 2021
- Manufacturer:
- INFINITI
SummaryFUEL AND/OR OIL SMELL IS PRESENT WHEN THE VEHICLE IS PARKED IN A CLOSED GARAGE IF YOU CONFIRM The client states that a fuel and/or oil smell is present when the vehicle is parked in a closed garage, even though there are no fuel, oil, or EVAP leaks. ACTION Replace the rocker cover assembly and the PCV separator with those listed in the PARTS INFORMATION, and eliminate PCV hose 2. NOTE: PCV hose 2 (number 15 in Figure 1 on page 2) is no longer required with the parts listed in the PARTS NFORMATION.
Associated Products (3)Associated Documents - August 27, 2021•Document ID: 10202178Service Bulletin/Repair InstructionsVISIBILITY
- Mfr Comm. #:
- PC838 - R1912 Ca
- Date Added:
- October 7, 2021
- Manufacturer:
- INFINITI
SummaryR1912 Rear Visibility System Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1912). If the VIN displays QA campaign ID PC838, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaigns I.D. PC838. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. ⢠Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
Associated Products (12)Associated Documents - July 13, 2021•Document ID: 10200010Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:BRAKING; EQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB20-025B
- Date Added:
- August 6, 2021
- Manufacturer:
- INFINITI
SummaryDTC B2724-23 AND/OR C1B56-04 STORED, AND/OR RAB ERROR MESSAGE OR WARNING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (2)Associated Documents - June 9, 2021•Document ID: 10199137Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- ITB13-008B
- Date Added:
- July 10, 2021
- Manufacturer:
- INFINITI
SummaryCLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (86)2021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX502018 Infiniti QX60+ 66 moreAssociated Documents