Infiniti JX35 Complaints

281 consumer complaints on file.

#10616905July 28, 2014
AIR BAGS
VEHICLE HAS HAD 2 AIR BAG RECALLS, BOTH RECALL REPAIRS WERE COMPLETED AT DEALERSHIP. THE PASSENGER AIRBAG LIGHT CONTINUES TO INTERMITTENTLY TURN ON INDICATING THE PASSENGER AIR BAG IS OFF WHILE AN ADULT PASSENGER OF 140-180+ LBS IS OCCUPYING THE SEAT. THE CAR WAS TAKEN INTO THE DEALERSHIP TO REPAIR, AFTER 4 DAYS THEY ADVISED ME THEY WERE ABLE TO REPLICATE THE PROBLEM BUT THEY DIDN'T KNOW HOW TO FIX IT AND WOULD CONTACT THE ENGINEERS TO MAKE REPAIR. AFTER 8 DAYS IN THE SHOP I FILED A COMPLAINT WITH INFINITI CONSUMER AFFAIRS, THEY OPENED A CASE AND CONTACTED ME ON DAY 9. THE DEALERSHIP FINALLY CALLED BACK ON DAY 9 AND STATED THE SERVICE MANAGER DAN WOULD BE TAKING CARE OF THE CAR AND WOULD PROVIDE BETTER COMMUNICATION AND GET THE CAR FIXED. NO CALL FOR 5 MORE DAYS FROM THE DEALERSHIP REGARDING THE STATUS. REGIONAL SPECIALIST FROM CONSUMER AFFAIRS CALLED BACK (DAY 14) AND STATED DEALERSHIP IS NOW SAYING THEY WERE UNABLE TO REPLICATE THE ISSUE AND THE SERVICE TECH PREVIOUSLY "MIS-SPOKE". I HAVE ESCALATED MY COMPLAINT AT INFINITI CORPORATE. THE DEALERSHIP STILL HAS NOT CALLED (DAY 14) TO TELL ME WHAT IS GOING ON WITH MY CAR. THIS VEHICLE IS NOT SAFE AS YOU CANNOT BE SURE IF THE PASSENGER AIRBAG WILL DEPLOY UPON COLLISION. THIS VEHICLE SHOULD BE REMOVED FROM THE MARKET UNTIL THESE MAJOR SAFETY ISSUES ARE CORRECTED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614467July 18, 2014
AIR BAGS
FRONT PASSENGER AIR BAG INDICATOR LIGHT GOES ON WITH PASSENGER IN THE SEAT. NUMEROUS VISITS AND CALLS TO DEALER AND MANUFACTURER, MFG FIELD ENGINEER AND PROBLEM STILL EXISTS AFTER RECALL. IF PASSENGER SHIFTS WEIGHT IN SEAT OR FROM AN ACCIDENT AVOIDANCE AIR BAG MAY NOT BE DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609649July 10, 2014
AIR BAGS
MY JX 35 WAS RECALLED (14V-138) TO FIX THE OCCUPANT CLASSIFICATION SYSTEM. I HAD THE RECALL "FIX" PERFORMED ON THE VEHICLE. WHEN PASSENGERS WEIGHING BETWEEN 105-125 POUNDS SIT IN THE FRONG PASSENGER SEAT, THE LIGHT COMES ON INDICATING THAT AIR BAG IS TURNED OFF. THE DEALER (FIELDS INFINITI OF GLENCOE, IL) INSPECTED THE VEHICLE AND SAID THAT IT PERORMED THE RECALL ACCORDING TO INFINITI'S/NISSAN'S SPECIFICATIONS AND THERE'S NOTHING FURTHER THE DEALERSHIP CAN DO UNLESS THE VEHICLE UNDERGOES ANOTHER RECALL. THERE'S CLEARLY A DESIGN/ENGINEERING FLAW IN THE AIRBAG SEAT SENSOR SYSTEM, AS THIS PROBLEM DOESN'T EXIST WITH ANY OF OTHER VEHICLES I'VE DRIVEN (BMW, AUDI, GMC). THIS IS UNACCEPTABLE BECAUSE IT PUTS MY WIFE (AND OTHER POTENTIAL FRONT PASSENGER RIDERS)IN JEOPARDY IN THE EVENT OF A HEAD-ON COLLISION. PLEASE HAVE NISSAN RECALL THIS VEHICLE AGAIN TO FIX THE PROBLEM ONCE AND FOR ALL, AS OTHERS ARE COMPLAINING OF THE SAME PROBLEM WITH THEIR POST-RECALLED INFINITI JX35 AND QX60 AND NISSAN PATHFINDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606395June 27, 2014
ELECTRICAL SYSTEM
FROM THE FIRST WEEK OF PURCHASE MANY ELECTRICAL PROBLEMS MIRRORS DON'T RETURN TO DRIVE PASSION, WINDOWS WHILE DRIVING GO UP AND DOWN AT RANDOM THEN THE AUTO UP DOESN'T WORK FOR DAYS THEN JUST STARTS WORKING AGAIN DASH LIGHT GO DARK GPS AND RADIO DO NOT WORK WHEN COLD UNTIL AFTER CAR STARTS TO WARM UP THEN ELECTRICAL SLOWLY RETURNS SEAT DOES NOT KEEP MEMORY, LUGGAGE RACK HAS BEEN REPLACED 4 TIMES DRIVER SIDE RACK COMING COMPLETELY OFF, LOUD SQUEALING NOISE COMING FROM THE FAN HAD TO BE TRAILER BACK TO DEALER. DEALER SAID NOTHING WAS WRONG, TIE ROD BOOT BURST ON DRIVERS SIDE, BATTERY WENT DEAD HAD TO BE JUMP STARTED DEALER SEEMS TO HAVE NO ANSWERS JUST EXCUSES OR WANTS TO BLAME ME FOR THE MANY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606211June 26, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
VEHICLE HAS BEEN SERVICED 4 TIMES ON DASH RATTLE, HIGHLY IMPAIRMENTS WITH DRIVING DISTRACTIONS. PART OF RECENT DASH FIX LEFT DASH TO FALL APART (POSSIBLE JOB COMPLETION FAILURE). RENO DEALER FORCING ME TO DRIVE TO ANOTHER LOCATION (SACRAMENTO, CA, 175 MILES 1 WAY) TO GET SERVICED AND REPAIRED. PLUS SAID CAR IS IN PROCESS OF BEING RECALLED A 5TH TIME! UGH. JUST WANT NEGOTIABLE REFUND! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586233May 2, 2014
POWER TRAIN
WE BOUGHT A 2013 INFINITI JX35 ON 4/25/2013.VIN# [XXX]. WE HAVE14,000 MILES ON IT TO DATE.THIS CAR HAS AN INTERMITTENT TRANSMISSION PROBLEM SINCE WE PICK IT UP.. THE DEALER IS AWARE OF THE PROBLEM. WE HAVE TAKEN THE CAR IN 4 TIMES NOW BUT THE DEALER HAS NOT BEEN ABLE TO REPLICATED & RECORD. THIS PROBLEM CAN BE FOUND ON MOST EVERY INFINITI FORUM. NISSAN IS AWARE OF THE PROBLEM.THE OTHER DAY I WAS CROSSING AN INTERSECTION WHEN IT DECIDED TO ACT UP. THIS CAUSED A NEAR MISS. NOW I SEE THIS PROBLEM AS A REAL SAFETY ISSUE.THE DEALER COAST INFINIT SUGGESTED I REACH OUT TO CONSUMER AFFAIRS FOR ASSISTANCE IN RESOLVING. I'M OPEN TO SUGGESTIONS AS I'M NOT INTERESTED IN DRIVING THIS VEHICLE AS IT IS STANDS TODAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579326April 12, 2014
ELECTRICAL SYSTEM
AS I STARTED THE CAR AFTER A LONG DAY OF WORK, I DISCOVERED THAT THE DASHBOARD IS NOT FUNCTIONAL, COMPLETELY DEAD. BLINKERS, GAS METER, SPEED METER, CRUISE, LIGHTS DID NOT WORK. I CALLED BROOKPARK INFINITY WHO TOLD ME THAT THE FUSE WAS OUT AND REPLACED IT. THEY DID NOT HAVE ANY EXPLANATION WHY THIS HAPPENED IN A NEW CAR THAT IS LESS ONE YEA OLD. I AM GREATLY CONCERNED THAT I GOT A LEMON DEAL ON THIS CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577690April 9, 2014
STRUCTURE:BODY:DOOR
2013 INFINITY JX35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO FRONT DOOR OF VEHICLE HAS VERY SHARP EDGES THAT CAUSED INJURY TO CONSUMERS FACE. *SMD THE DEALER INFORMED THE CONSUMER, THE PROBLEM WAS A MANUFACTURING DEFECT, AND THEY WERE NOT RESPONSIBLE FOR FIXING IT. (LAWYER WROTE IN ON BEHALF OF CONSUMER) *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10578593April 9, 2014
VEHICLE SPEED CONTROL, ENGINE
CAR STRONGLY VIBRATES/SHUDDERS AT APPROX 20 MPH AND THEREAFTER, AND I HAD TO TAKE FOOT OFF PEDAL TO GET IT TO SHIFT GEARS. ENGINE LIGHT COMES ON. AT FIRST VISIT TO DEALER, ON 9/7/2013, (I'M CURRENTLY ON 4TH VISIT SINCE GETTING CAR), THEY CLAIMED TO REPAIR THE ISSUE, THOUGH REPAIR ORDER NOT CLEAR WHAT THEY DID. ON 10/5/13, SAME ISSUE. SERVICE ENGINE LIGHT ON, AND CAR HESITATES AND VIBRATES UPON ACCELERATION. PER SERVICE INVOICE, "IMPROPER CONNECTION PIN FITMENT". DEALERSHIP REPLACED FUEL INJECTOR, AND SAID PROBLEM SOLVED. ON 1/16/2014, SAME ISSUE. CAR SHUTTERING UPON ACCELERATION BTWN 15-45 MPH, AND ENGINE LIGHT ON. DEALER REPLACED TRANSMISSION, AND ONCE AGAIN, TOLD ME PROBLEM SOLVED. ON 3/24/2014, WHILE DRIVING ON TURNPIKE, SAME ISSUE. CAR VIBRATING UPON ACCELERATION, AND ENGINE LIGHT ON. HAD CAR TOWED BACK (APPROX 170 MILES). COMPLETELY UNSAFE TO DRIVE. DEALERSHIP REPLACED ENGINE CONTROL UNIT AND ENGINE CHASSIS (I THINK THAT'S THE CORRECT NAME), AND WAS TOLD - FOR THE FOURTH TIME - "PROBLEM SOLVED" (THOUGH INCREDIBLY, THE DEALER REFUSED TO PAY THE TOW CHARGE). IN TOTAL, I'VE HAD THE CAR ONLY APPROX 8 MONTHS, AND SO FAR, HAVE HAD THE FUEL INJECTOR, TRANSMISSION, ELECTRONIC CONTROL UNIT AND ENGINE CHASSIS REPLACED, CAUSING THE CAR TO BE IN THE SHOP FOR THIS PROBLEM A COLLECTIVE TOTAL OF APPROX 25 DAYS OR SO. THE CAR IS DANGEROUS TO DRIVE AND SOMEONE IS GOING TO GET SERIOUSLY INJURED. I HAVE NOW SEEN OTHER SIMILAR REPORTS AND COMPLAINTS ABOUT THIS PARTICULAR CAR, UNDER THE "COMPLAINTS" SECTION OF THE NHTSA. SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575538March 29, 2014
STRUCTURE
OUR JX 35 HAS A ONGOING RATTLE IN THE CENTER STACK, MID-DASH AREA, JUST BELOW THE NAVIGATION AREA. I WILL BE TAKING OUR VEHICLE IN TO THE NEAREST DEALERSHIP (80MI ONE-WAY) ONCE THEY ACTUALLY RETURN MY APPOINTMENT REQUEST TO GET THIS RATTLE FIX (THIS WILL BE THE SECOND ATTEMPT!!!). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574366March 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 05/12/14 MA THE CONSUMER STATED THE UPDATE WAS COMPLETED ON MONDAY APRIL 21, BUT DID NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573943March 21, 2014
SUSPENSION, ENGINE AND ENGINE COOLING
A COUPLE OF MONTHS AFTER DRIVING MY 2013 JX35 I BEGAN EXPERIENCING A SHUDDER/SHAKING IN MY VEHICLE WHEN DRIVING IN THE 15 TO 25 MPH RANGE. THE ENTIRE CAR SHAKES SEVERELY. IT HAPPEN WHEN TRYING TO MAINTAIN SPEED IN THE RANGE OF 15 TO 25 MPH. THIS IS A RANGE COMMONLY DRIVEN IN SCHOOL ZONES, NEIGHBORHOODS AND FREEWAY TRAFFIC DURING RUSH HOUR. THEREFORE, THIS PROBLEM IS FREQUENT. THERE IS A FEELING THAT I WILL LOSE CONTROL OF THE CAR WHILE DRIVING. I BELIEVE IT IS GETTING WORSE WITH TIME. THE INFINITI DEALERSHIP WHERE I PURCHASED THE VEHICLE INITIALLY DENIED THE COMPLAINTS AND STATED IT WAS NORMAL FOR THE CAR TO PERFORM THIS WAY. I HAD TO ENLIST INFINITY USA TO GET THIS PROBLEM ADDRESSED. THE DEALERSHIP COMPLETED REPAIRS AND STATED THE CONDITION WAS REMEDIED. IT WAS NOT. THE CAR CONTINUES TO OPERATE WITH A SHUDDER IN THAT SPEED RANGE AND NOW WHILE TURNING CORNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569134March 13, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LAMP ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THEY NEEDED TO UPDATE THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565343February 21, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
CAR WOULDN'T MOVE FROM P (PARKING) GEAR AT FIRST. WHEN IT EVENTUALLY STARTED MOVING, IT WOULDN'T ACCELERATE TO MORE THAN 20 MILE PER HOUR EVEN THOUGH IT'S AT 5-6000 RPM AND EVENTUALLY THE CAR STOP MOVING COMPLETELY EVEN THOUGH THE ENGINE WAS ON. WAS TOLD BY THE DEALER THAT IT WAS DUE TO A DEFECTIVE TRANSMISSION SO BRAND NEW TRANSMISSION WAS INSTALLED. 1500 MILES(3 MONTHS) LATER THE CAR STOPPED MOVING WHILE DRIVING ON 2/11/14. CAR STARTED SLIPPING BACKWARD IN THE HILLY ROAD. LEAKY TRANSMISSION FLUID WAS AT THE SITE. DEALER IS INSTALLING ANOTHER "NEW" TRANSMISSION WHILE THERE ARE LESS 6500 MILES IN THE CAR. THE CAR HAS BEEN WITH THE DEALER FOR MORE THAN A WEEK NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564988February 19, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ME I SHOULD LOOK ONLINE. WHEN I ASKED IF SHE COULD CALL ME WHEN THE PARTS CAME IN, SHE SAID SHE COULD NOT DO THAT. I WAS REALLY SHOCKED AT HER LACK OF INTEREST IN HELPING ME. I CALLED BACK THE NEXT DAY TO TRY TO FIND OUT WHO I SPOKE TO. THE RECEPTIONIST TOLD ME THAT IT MUST HAVE BEEN ONE OF THEIR OFF-PROPERTY SERVICE WRITERS BECAUSE THERE WERE NO FEMALE WRITERS ON PROPERTY. I THEN SPOKE TO MY REGULAR SERVICE WRITER, AND HE SET UP AN APPOINTMENT FOR ME. HE ALSO TOLD ME THERE ARE NO PARTS INVOLVED - IT IS JUST A MATTER OF SOFTWARE. I REALLY REGRET THAT I DID NOT ASK HER NAME THE FIRST TIME; HOWEVER, I DO HOPE THAT THIS MATTER WILL BE INVESTIGATED AS I FEEL STRONGLY THAT SHE WAS SIMPLY TRYING TO GET RID OF ME SO THAT NALLEY WOULD NOT HAVE TO DO THE RECALL WORK. PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY QUESTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559999January 15, 2014
AIR BAGS
THE PASSENGER SIDE AIRBAG "OFF" LIGHT COMES ON INTERMITTENTLY WHEN THERE IS A FRONT ADULT PASSENGER IN THE SEAT. BOTH MYSELF (145#) AND MY 13 YEAR OLD SON (115#) HAVE HAD IT OCCUR ON MULTIPLE OCCASIONS. I HAVE TAKEN IT TO THE DEALER TWICE (7/8/13 AND 1/6/14) AND WAS TOLD THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. DEALERSHIP STATED THE INFINITI CORPORATE OFFICE FLEW IN A TECHNICIAN TO LOOK AT THE CAR. SINCE LIGHT DID NOT COME ON FOR THEM, THEY REFUSED TO REPLACE ANY PARTS. LIGHT CAME BACK ON WHILE MY SON WAS SEATED IN A PROPER POSITION (INFINITI WAS NICE ENOUGH TO PROVIDE ME WITH A "HOW TO" SIT ON THE SEAT ARTICLE) ON 1/14/14 AND I VIDEOTAPED IT ON MY CELLPHONE FOR PROOF. I WILL BE MAILING A CERTIFIED LETTER TO INFINITI FOR VIOLATION OF THE LEMON LAW SINCE THIS EQUIPMENT FAILURE COULD RESULT IN SERIOUS BODILY INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559759January 14, 2014
AIR BAGS
THE PASSENGER SIDE AIR BAG LIGHT REMAINS ON EVEN THOUGH THE SEAT IS OCCUPIED. THAT MEANS THAT THE AIR BAG IS NOT OPERATIONAL EVEN THOUGH THE SEAT IS OCCUPIED. I NOTICED THAT THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559761January 14, 2014
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, ELECTRICAL SYSTEM
THE WARNING LIGHT FOR BACK UP COLLISION INTERVENTION SYSTEM AND THE BLIND SPOT WARNING (BSW) COMES ON SUDDENLY WHILE DRIVING. IT COMES ON AT DIFFERENT SPEEDS AND HAPPENS ON THE HIGHWAY DRIVING AS WELL AS CITY DRIVING. THE INFINTI DEALER IN TAMPA FL CANNOT FIX THE PROBLEM AND HENCE COMES UP WITH REASONS AND FALSE DIAGNOSIS. THEY ALSO BLAME THAT THE VEHICLE HAS HAD SOME BODY WORK DONE IN THE BUMPER WHICH IS NOT THE CASE AS THE VEHICLE HAS NEVER BEEN FOR ANY BODY WORK SINCE PURCHASED FROM THE SAME DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559818January 14, 2014
AIR BAGS
PASSENGER SIDE AIR BAG LIGHT ON WITH AN ADULT SEATED. THE DEALER SAID NO CODES NO PROBLEM FOUND. THE AIR BAG LIGHT WILL GO OUT AFTER SEVERAL MILES. IT HAS BEEN IN 3 OR 4 TIMES TO THE DEALER AND NOT REPAIRED OR ANY PARTS REPLACED. UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559150January 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH THE SEAT OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE BECAUSE THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AT THE TIME OF DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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