Infiniti JX35 Complaints

281 consumer complaints on file.

#10683513February 15, 2015
ELECTRICAL SYSTEM, SEATS
VEHICLE DIED WHILE DRIVING IN PARKING LOT AND ALL INTERIOR LIGHTS BEGAN TO STROBE WITH AN AWD FAILURE LIGHT. THE VEHICLE WOULD NOT RESTART AND THE FRONT SEATS STARTED MOVING. VEHICLE BATTERY DIED WHILE VEHICLE WAS IN TOW AND HAS BEEN AT DEALERSHIP FOR ALMOST 2 WEEKS. PREVIOUS PROBLEMS (WITHIN DAYS) INCLUDE SEAT MEMORY NOT PAIRING WITH KEY, KEY NOT WORKING TO UNLOCK HATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682902February 12, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER SIX TO EIGHT TIMES TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE, BUT THE SPECIFICS WERE NOT AVAILABLE. THE FAILURE MILAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680975February 3, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE THE PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT MENTIONED THAT THE DEALER REPLACED THE FRONT PASSENGER SIDE AIRBAG SENSORS BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678831January 26, 2015
VEHICLE SPEED CONTROL, SERVICE BRAKES
VEHICLE IS EQUIPPED WITH FORWARD COLLISION PREVENTION. WHILE DRIVING WITH CRUISE CONTROL ON, VEHICLE WILL OCCASIONALLY BRAKE EVEN THOUGH THERE IS NO VEHICLE IN FRONT. THERE IS USUALLY AN 18-WHEELER IN THE RIGHT LANE AT THE TIME. DEALER AND MANUFACTURER STATE THAT THEY AREN'T ABLE TO REPRODUCE AND THAT THERE ARE NO MALFUNCTION CODES. THEY INSIST THAT RE-ALIGNING SENSORS IS A MAINTENANCE ITEM AND REQUIRE PAYMENT OF $150 TO PERFORM THAT FUNCTION. THE DEALER ALSO STATES THEY AREN'T SURE THAT WILL FIX THE PROBLEM. VEHICLE HAS HAD ONE DEFECTIVE ICC SENSOR REPLACED AND MIS-ALIGNED SENSORS REALIGNED ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678665January 24, 2015
SEATS
MY WIFE BROUGHT THIS VEHICLES AND REALLY DIDN'T KNOW THAT IT HAS A LEMON LAW TITLE ON IT, UNTIL WE TOOK IT TO THE DEALER. THE DEALER EXPLAIN WHAT SHE HAS BROUGHT, AND THE DEALER SAY THE VEHICLE HAS NO VALUE, FOR TRADE OR SELL. WE HAVE 18,600 MILES IN EXCELLENT CONDITION, SO WE WOULD LIKE TO EITHER GET A ANOTHER TITLE OR WHAT NEED TO BE FIX SO WE DON'T HAVE TO SUE ANYONE, THAT SHOULD HAD EXPLAIN WHAT SHE WAS BUYING AT THE TIME OF PURCHASE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667327December 19, 2014
TIRES, VISIBILITY/WIPER, WHEELS
TIRE TREAD WORE VERY EARLY. UNSAFE AT 19,0000. ON A NEW VEHICLE. THE WINDSHIELD WIPERS FAILED AT 20,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662434December 5, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PARKED IN MY DRIVE-WAY ABOUT 9PM ON SUN, NOV 22, 2014. UPON EXITING THE CAR, I SMELT AND SAW FAINT SMOKE ON THE PASSENGER SIDE OF THE CAR. I WALKED TO THAT SIDE AND SAW ORANGE FIRE BEHIND THE FOG LIGHT IN THE LOWER PASSENGER BUMPER (INSIDE WHERE THE BUMPER HAS A FLAT LEDGE). I RAN IN THE HOUSE FOR A FIRE EXTINGUISHER AND MY HUSBAND AND WE TRIED TO EXTINGUISH THE FIRE SEVERAL TIMES, BUT IT WOULD RE-IGNITE. WHEN WE REALIZED WE COULD NOT EXTINGUISH, WE CALLED 911 FOR THE FIRE DEPT. WE ALSO RECONNECTED THE WATER HOSE TO KEEP RUNNING WATER OVER THE FIRE (THE HOSE AND PIPES HAD ALREADY BEEN WRAPPED FOR WINTER SO IT TOOK A FEW MINUTES). WHEN WE RETURNED TO THE CAR, THE FIRE HAD GROWN AND FLAMES STARTED TO COME OUT OF THE GAP BETWEEN THE QUARTER-PANEL AND HOOD. THE WATER KEPT THE FIRE UNDER CONTROL UNDER THE FIRE DEPT ARRIVED. THE FIREMEN ASKED IF I HAD ANY RECENT WORK DONE ON THE CAR AS THEY BELIEVED THE FIRE WAS ELECTRICAL. I THEN REALIZED I HAD JUST HAD A SYNTHETIC OIL CHANGE DONE AND THE PASSENGER FOG LIGHT REPLACED THE WEEK BEFORE ON SAT, NOV 15, 2014. THE FIREMEN MENTIONED THERE MAY HAVE BEEN EXCESS GREASE LEFT ON THE BULB WHEN CHANGED AND THAT MAY BE WHAT CAUSED THE FIRE, BUT IT IS STILL UNKNOWN AT THIS TIME. I HAVE CONTACTED THE AUTO REPAIR SHOP AND MY INSURANCE AND BOTH HAVE HIRED C&I SPECIALIST TO TRY TO DETERMINE THE CAUSE. IN THE MEANTIME, I AM SUBMITTING THIS COMPLAINT TO SEE IF ANYONE WITH MY VEHICLE HAS HAD A SIMILAR ISSUE HAPPEN TO THEM TO HELP DETERMINE IF THIS IS A MANUFACTURER ISSUE OR RECALL ISSUE. ANY COMMENTS OR RESEARCH SUPPORT WOULD BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10658844November 18, 2014
AIR BAGS
WHILE DRIVING THE CAR AT APPROXIMATELY 30MPH, THE PASSENGER AIRBAG WAS DISABLED BY THE SENSOR INDICATING THAT THE PASSENGER DID NOT WEIGH ENOUGH TO ACTIVATE. THE PASSENGER WEIGHS 200LBS. MY LOCAL DEALERSHIP HAS BEEN CONTACTED ABOUT THE PROBLEM. THE CAR HAS BEEN IN FOR SERVICE FOR THIS SPECIFIC PROBLEMS 4 TIMES SINCE THE CAR WAS PURCHASED. THE AIRBAG SENSOR HAS BEEN REPLACED IN THE PASSENGER SEAT AND A RECALL WAS PERFORMED TO RECALIBRATE THE SENSOR. DESPITE THESE EFFORTS, THE PROBLEM REMAINS. INFINITI IS UNABLE TO CORRECT THIS POTENTIALLY FATAL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658904November 18, 2014
SEAT BELTS, SERVICE BRAKES
MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND THEY TOLD ME TO GO BACK TO THE DEALER WHO SAID THEY CAN'T DO ANYTHING. I ASKED FOR THE ISSUE TO BE ESCALATED ON THE INFINITI SIDE. THE CAR SHOULD NOT FEEL LIKE IT IS NOT GOING TO STOP. THIS ISSUE DID NOT HAPPEN ALL IN THE SAME PLACE, IT HAPPENED IN 4 DIFFERENT LOCATIONS IN SAN ANTONIO AND 4 OF THE TIMES, THERE WAS NOT A CAR IN FRONT OF ME WHEN THIS HAPPENED. THERE IS A SERIOUS ISSUE WITH THE BRAKING SYSTEM ON THIS CAR. MAYBE THIS IS RELATED TO THE SAFETY SYSTEMS? MAYBE THE CAR THINKS IT IS GOING TO BE IN A CRASH, BUT IF THAT WAS THE CASE, WOULDN'T THE MOTOR KICK IN AND STOP THE CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654759November 13, 2014
VISIBILITY/WIPER
DRIVER VISOR SAGGED TO FOREHEAD LEVEL. IN FULL DOWN THE VISOR SAGGED AS WELL AS FULL UP TO BLOCK VISION AND HAVE THE VISOR AT FOREHEAD LEVEL. THERE IS NO ALTERNATE WAY TO HOLD THIS VISOR OUT OF THE WAY. PROBLEM HAS REPEATED ON 11/12/14. I AWAIT DEALER REPLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651666October 31, 2014
SERVICE BRAKES
I AM REQUESTING AN INVESTIGATION ON THE AUTOMATIC BRAKE SYSTEM ON THE INFINITI JX35, 2013 MODEL AND THE FACT THAT IT SHOULD NOT GO OFF WHEN YOU ARE DRIVING NORMALLY AND NOT ABOUT TO REAR END ANOTHER VEHICLE. ON SATURDAY OCTOBER 25, 2014, I WAS DRIVING MY 2013 INFINITI JX 35, WITH A PASSENGER DOWN A 30MPH ROAD TRAVELING AT APPROXIMATELY 33MPH WHEN I SAW A 1-2 FOOT WIDE METAL CONSTRUCTION COVERING ON THE STREET AHEAD. IT WAS FAIRLY FLAT AND APPEARED THAT I COULD EASILY DRIVE OVER IT AT A NORMAL SPEED. AS I MOVED MY FOOT OFF OF THE GAS TO SLOW DOWN AND STARTED TO MOVE MY FOOT GENTLY (BARELY TOUCHING) ON THE BRAKE, WARNING BEEPS BEGAN TO SOUND AND IMMEDIATELY MY AUTOMATIC BRAKING SYSTEM FORCEFULLY ENGAGED AND STRONGLY FORCED MY VEHICLE TO A COMPLETE STOP THROWING MY DAUGHTER AND I FORWARD VERY HARD. LUCKILY NO VEHICLES WERE BEHIND ME BECAUSE THEY WOULD HAVE ENDED UP REAR ENDING MY VEHICLE. A SORE NECK WAS MY ONLY INJURY. IT WAS A VERY SCARY SITUATION TO BE THROWN SUDDENLY INTO A COMPLETE STOP. I WENT BACK TO THE LOCATION MONDAY MORNING EARLY AND TOOK PICTURES OF THE ROAD AND A VIDEO OF OTHER CARS TRAVELING OVER IT. MOST OF THE CARS DID NOT STOP AT ALL AND CONTINUED OVER THE COVERING TRAVELING 30 - 35 MPH. THERE WAS NOT A CAR IN FRONT OF ME AT THE TIME OF THIS INCIDENT WHICH IS WHAT THE AUTOMATIC BRAKING SYSTEM IS SUPPOSED TO WARN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10650862October 28, 2014
POWER TRAIN
THE VEHICLE BEGAN MAKING A REPETITIVE THUMPING SOUNDS THAT WAS MORE FREQUENT AS SPEED INCREASED AND LESS FREQUENT WHEN SPEED DECREASED. ALL TIRES WERE CHECKED FOR DEBRIS OR DEFECTS AND NONE WAS FOUND. TOOK TO DEALERSHIP AND WAS ADVISED THE FRONT DIFFERENTIAL FAILED. THE VEHICLE IS NOT DRIVABLE, WE ARE AWAITING REPAIR. WE ARE NOW AFRAID TO GET THE VEHICLE BACK. THIS IS THE 5TH OR 6TH TIME THAT WE HAD TO BRING THE VEHICLE BACK FOR SOME REPAIR OR RECALL. UNACCEPTABLE FOR A $50,000 WITH A 18 MONTHS OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638591September 23, 2014
AIR BAGS
INFINITI DID A RECALL ON PASSENGER SIDE AIRBAG. I HAD NO PROBLEM WITH THE AIRBAG WHEN I BROUGHT IT IN, BUT NOW IT'S NOT WORKING PROPERLY. THE AIRBAG OFF LIGHT TURNS ON WHILE SOMEONE IS SITTING IN THE SEAT AND TURNS OFF WHEN SOMEONE LESS THAN ONE HUNDRED POUNDS IS IN THE SEAT. IT HAS BEEN INCONSISTENT AND UNSAFE. I'VE BROUGHT THE CAR BACK WITH NO RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633714September 16, 2014
AIR BAGS, ELECTRICAL SYSTEM
WITHIN THE INITIAL 12K MILES OF OWNING THIS JX35, WE'VE EXPERIENCED A SERIOUS PROBLEM WITH THE JX35 PASSENGER AIR BAG INDICATOR LIGHT. MY WIFE IS APPROX. 130 LBS. AND THE LIGHT COMES ON NUMEROUS TIMES INDICATING THAT THE AIRBAG WILL NOT FUNCTION DURING AN ACCIDENT. THIS IS A SERIOUS AND SIGNIFICANT SAFETY ISSUE WHICH NISSAN HAS BEEN UNABLE TO FIX. IT'S BEEN RECALLED TWICE AND HAS BEEN TO THE DEALERSHIP OVER FIVE (5) TIMES FOR THIS SPECIFIC PROBLEM. IT IS CURRENTLY AT THE DEALERSHIP AND WE'VE TOLD THEM TO BUY BACK THE CAR. WE HAVE FILED A FORMAL COMPLIANT WITH NISSAN CUSTOMER AFFAIRS, COMPLAINT # 15766361, AND WILL AWAIT THEIR COMMENTS. IF THAT FAILS, WE WILL ENACT THE TEXAS LEMON LAW TO HAVE THE CAR RETURNED. JUST TODAY, THE SERVICE DIRECTOR SAID THEY WERE ABLE TO REPLICATE THE ISSUE WHEN ONE OF THEIR FEMALE SERVICE TECHNICIANS RODE IN THE PASSENGER FRONT SEAT, SITTING SIDEWAYS ON 1/2 OF THE SEAT. THEN, THEY WENT ON TO SAY THE LIGHT DID IN FACT COME ON, CAME TO A RED LIGHT, WAITED SEVEN SECONDS AND THE LIGHT WENT OFF. THEY SAID IF THIS HAPPENS, YOU SHOULD COME TO A COMPLETE STOP SO THAT IT RECALIBRATES ITSELF. I ASKED IF THEY THOUGHT THIS WAS NORMAL. THEY SAID, "YES". I THEN ASKED, IF THE LIGHT IS ON, AND SOMEONE HITS THE FRONT END OF OUR CAR AND MY OCCUPANT SUFFERS DEATH OR SERIOUS INJURY, DO I THEN GET MY "SEVEN SECONDS" BACK BEFORE THE CRASH TO RESET THE SEAT? COMPLETE AND UTTER NONSENSE. THESE DEALERS KNOW EXACTLY WHAT IS GOING ON WITH THIS CAR. THEY ARE PUTTING ALL OF US AT RISK WHO USE THE FRONT PASSENGER SEAT. THEY HAD THE AUDACITY TO ACCUSE MY WIFE OF NOT SITTING PROPERLY IN THE SEAT. HOW SEXIST! NO OTHER VEHICLE WE'VE OWNED OR RENTED HAS EVER DEMONSTRATED THIS ISSUE. THIS CAR IS A LEMON AND NISSAN MUST BE HELD ACCOUNTABLE. NHTSA TESTS THE CAR WITH AIRBAGS, OUR CAR DOESN'T HAVE THAT WORKS CORRECTLY AND THEY REFUSE TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632997September 14, 2014
AIR BAGS
PASSENGER AIRBAG LIGHT STATES OFF WHEN A PERSON IS SITTING IN SEAT.. SUV HAD RECALL TO FIX THE PROBLEM BUT EVERY SO OFTEN IT STILL HAPPENS.. VERY WORRIED AIRBAG WONT DEPLOY IN ACCIDENT.. DEALER DOES NOT KNOW HOW TO REFIX THIS PROBLEM.. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632588September 11, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG LIGHT REMAINED ILLUMINATED ALTHOUGH THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WEIGHT SENSOR FAILED AND NEEDED TO BE REPLACED. THE PASSENGER SIDE AIR BAG SENSOR WAS REPAIRED ON NUMEROUS OCCASIONS. HOWEVER, THE FAILURE PERSISTED AND THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. ## VIN PASSED ## INFINITI JX35 2012 ##..UPDATED 09/30/147 *BF UPDATED 3/2/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621468August 11, 2014
STRUCTURE
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DASHBOARD MADE A RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,809.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619563August 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619250August 6, 2014
AIR BAGS, ELECTRICAL SYSTEM, SEATS
THE WARNING LIGHT THAT INDICATES THAT THE PASSENGER AIRBAG IS DEACTIVATED ILLUMINATES WHILE THE PASSENGER SEAT IS OCCUPIED BY AN ADULT. I RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG WITH THE CAR. THE LIGHT CONTINUED TO ILLUMINATE, SO I RETURNED THE CAR TO THE DEALER IN AUGUST OF 2014 AND WAS TOLD AFTER 5 DAYS THAT THEY TESTED THE SYSTEM AND CANNOT FIND ANYTHING WRONG WITH IT. I EVEN PRESENTED THE SERVICE MANAGER A VIDEO THAT MY WIFE TOOK ON A RECENT TRIP OF THE LIGHT CLEARLY ILLUMINATED WHILE SHE SAT IN THE SEAT. THE SERVICE MANAGER TOLD ME THAT EVEN THOUGH THE LIGHT ILLUMINATES, THE AIRBAG IS STILL ACTIVATED IN THE COMPUTER SYSTEM. THIS IS RIDICULOUS, HOW AM I SUPPOSED TO KNOW IF THE VEHICLE IS SAFE TO CARRY PASSENGERS? I HAVE NEVER BEEN NOTIFIED BY INFINITI THAT THERE IS A RECALL FOR THIS PROBLEM. I ONLY FOUND THE RECALL AFTER SEARCHING ON THE INTERNET. I AM THE ORIGINAL OWNER OF THE VEHICLE. I PLAN TO ESCALATE THIS SITUATION WITH INFINITI. THERE IS A CLEAR PROBLEM WITH THE DESIGN OF THIS VEHICLE THAT IS PUTTING THE OWNER'S PASSENGERS AT RISK. PLEASE FORCE INFINITI TO ADDRESS THIS ONGOING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618018July 31, 2014
SERVICE BRAKES
AUGUST 2013 - WHEN PRESSING THE ON THE BRAKE PEDAL TO STOP THE VEHICLE,IT WILL CONTINUE TO MOVE AND THE BRAKE PEDAL WILL GO DOWN TO THE FLOOR BUT IT WOULD NOT BREAK AND THE SEAT BELT TIGHTENS AND ALMOST REAR ENDED THE FRONT CAR. I TOOK THE CAR TO THE INFINITI DEALER AND THEY REPLACED THE MASTER CYLINDER AND BLEND SYSTEM. THE SAME PROBLEM HAPPENED AGAIN IN JULY 2014, RAN THROUGH A RED LIGHT DUE TO BREAK PEDAL GOING TO THE FLOOR AND WOULD NOT BRAKE AND THE SEAT BELT GOT TIGHTER. TOOK THE CAR TO INFINITI DEALER REPLACED MASTER CYLINDER AND BRAKE BOOSTER. I FILLED A COMPLAINED TO INIFINITI MOTORS, SINCE I'M WORRIED THERE MIGHT BE A PROBLEM CAUSING BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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