Hyundai Veracruz Complaints

662 consumer complaints on file.

#11538535August 15, 2023
UNKNOWN OR OTHER
We received a recall notice during the pandemic for an issue that previously was a recall. It was repaired but was not a permanent fix. There was oil leaking on the alternator but we were told that they couldn't make the repair for three months due to being so backed up. We understood and put off the repair until they were more caught up. We took our Veracruz in for the repair, which was supposed to be at no cost to us, only to have the dealership want over $2000 to repair it or they said they couldn't guarantee that oil wouldn't continue to drip onto the alternator. We declined the extra cost because the recall was to replace the alternator and install an oil protector. They told us that our vehicle would be ready at a certain time and it wasn't. When we finally got it back they left out parts and didn't let us know they had them but easily located them when we went back to get them. The next morning after we picked up our vehicle it was dead and there was oil all over the inside under the hood. We are not sure that the alternator was changed and no oil protector was installed. We tried contacting Hyundai Customer Care but after a week of phone tag they told us we would need to contact the dealership that we originally went to and so far they have not responded. At this point we are just frustrated and are ready to get rid of the vehicle because even when we were able to get it to drive it kept shutting off while going down the road making it very unsafe. We are contacting you because we don't know what else to do and if we do find someone to take it, we don't want to put someone else in a dangerous position thinking it is fixed when it is not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536544August 4, 2023
ENGINE, ELECTRICAL SYSTEM
Tired of engine and electrical failures. As recently as 7/11/2023, I brought my vehicle, 2011 Veracruz Limited FWD suv, to the Brandon (FL) Hyundai delaer for a supposed recall repair. I brought in the car, and picked it up the following day, and was assured that the recall (due to "leaky head gaskets") was taken care as well as the CHECK ENGINE (CE) light - the alternator was NOT replaced (as I had replaced it on 6/28/23 [$241.86 + tax]) with the excuse "it had passed all tests". A couple of days later, the CE light came back. I brought in the car again 7/24/23 and was told upon pick up THAT SAME DAY, that the engine "had a connector loose". Back on the road again, on 7/27/23 the CE light came up again. I decided to check the car myself and noticed: #1. NO (recall related) WORK had been done!!; #2. I decided to see what the CE light meant (P0420) so I removed the Bank 1 Catalytic converter and was astounded at the enormous amount to oil leaking and covering every nook and crany of the front engine - pictures included!! I purchased a new exhaust manifold gasket ($23.30 + tax) and throttle body spray cleaner ($38.43 + tax) to repair and take it back to the dealer for a thorough check up - keeping my fingers crossed. This has been the latest expenses in a litany of expenses (tools, parts, chemicals, related accesories), time off, trips to the dealer and what not in the history of this suv since I purchased back in 8/2010. Hyndai has refussed to pay a penny for all my expenses or repairs all the way to te point of charging for a recall repair NEVER DONE! BTW, I have had the alternator replaced, by myself and by the same dealer, four (4) times!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534712July 27, 2023
ENGINE
ENGINE FAILED DUE TO OIL LEAKAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531872July 12, 2023
ELECTRICAL SYSTEM
I have had the same thing happen to me3 TIMES with this Hyundai. It is a 2010 Veracruz. Twice before. it was repaired under the warranty, and then the recall. This time, it left me ON THE ROAD>> DEAD>> WITH NO POWER and NO WARNING. This was EXTREMELY DANGEROUS, and I could have been killed if it had failed while I was turning. I was, thankfully, in a turning lane. I had it towed AGAIN to Hyundai, where they "repaired it" after having my car for 8 days. We traded it BACK to them, because it is too dangerous for me to drive anymore. As I mentioned , it was supposed to have been fixed TWICE before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530196July 3, 2023
ENGINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving approximately 35 MPH, the vehicle started shaking violently and lost motive power and stalled. The contact was able to restart the vehicle and drive to his residence. The contact became aware that the alternator had shattered and was filled with oil. The contact called and notified the local dealer about the failure however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522917May 19, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving at approximately 50 MPH, the vehicle lost motive power and stalled. The contact was informed that the vehicle was not holding a charge. Additionally, the vehicle failed to start. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously repaired in August 2023 at the same local dealer under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522493May 17, 2023
ELECTRICAL SYSTEM, ENGINE
The car would not start so we had it towed to a local repair shop. (The closest Hyundai dealer is located 91 miles (182 round trip). The local shop diagnostics indicated an oil leak in the valve cover gasket which dripped onto the alternator and the drive belt. The obvious way to fix the problem was to replace the valve cover gasket, the alternator and the drive belt. The parts were obtained from an online parts distributor. The diagnostic work was done by the shop and the labor was performed by a well known Master Mechanic with over 25 years of experience and is recognized by the ASE. I filed several claims with Hyundai who keep coming up with reasons why they can't pay the claim for a total $600.00 out of pocket cost. The car was fixed 7/9/2021 and has run great since then with no leakage! I have filed claims several times and each time they request more documentation be furnished. The latest rejection is dated 5/16/2023 and Hyundai has assigned a Consumer Case #21314437.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514606March 30, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated that the vehicle had experienced an engine oil leak. The contact stated that the engine oil leaked onto the alternator and caused the alternator to fail. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling); however, the failure reoccurred. The vehicle was taken back to the dealer, who informed the contact that recall repairs were completed one-time free of charge. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512786March 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact stated while driving approximately 30 MPH, the vehicle lost motive power and stalled. The contact stated that the battery warning light was illuminated. The contact stated that the vehicle was jumpstarted, and she was able to drive to her residence. The contact stated that the failure recurred later that day and the vehicle was towed to her residence. The vehicle was pushed to an independent mechanic who diagnosed the vehicle and determined that there was engine oil on the alternator. The contact stated that in November of 2022, the vehicle was serviced under NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) at the dealer. The contact related the failure to the recall. The contact stated that the dealer was contacted, and the vehicle was awaiting a diagnostic test and repair. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501271January 11, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving approximately 70 mph, the vehicle caught fire without warning. The fire extinguished itself. The occupants were able to exit the vehicle without injury. The vehicle was towed to the local dealer where it was diagnosed that oil had leaked onto the alternator and the vehicle was unrepairable. The vehicle was not repaired. There were no reported air bag deployments or police reports filed. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11498223December 20, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and the vehicle was taken to the dealer where it was diagnosed that there was an engine oil leak; however, the parts for recall repair were not yet available. Additionally, the contact stated that the dealer failed to install a relay kit as a temporary repair. The contact stated that the parts had not been available for six months. The contact stated that the vehicle failed to start immediately however, he was able to restart the vehicle on the second attempt. There was no warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was no longer included in the recall. A case was opened. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497576December 15, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494667November 23, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact stated that while attempting to start the vehicle, the vehicle would not start. The vehicle was jumpstarted and operated normally. The vehicle was taken to the dealer and the contact was informed that the alternator, and the front valve cover gasket needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and that the vehicle had to be repaired out of pocket. The failure mileage was 107,012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493419November 14, 2022
ELECTRICAL SYSTEM
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) and took the vehicle to the dealer for the recall repair. Upon return of the vehicle, the contact was unable to start the vehicle. The contact was informed that the vehicle had sat for a while and the battery was drained and needed to be recharged. After the recall repair, the vehicle operated as needed for one day and would fail to restart the following day. The contact had the battery replaced; however, the failure persisted. The manufacturer was notified of the failure and the contact was given a case number. The vehicle was not repaired. The failure mileage was 119,294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490543October 24, 2022
ENGINE
2008 HYUNDAI. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS PERFORMED THAT WERE RELATED TO NHTSA SAFETY RECALL 14V-415. THE CONSUMER RECEIVED A RESPONSE TO THE REIMBURSEMENT REQUEST STATING, "WE ARE UNABLE TO APPROVE YOUR REIMBURSEMENT REQUEST. THE REPAIRS ARE NOT COVERED OR ASSOCIATED WITH CAMPAIGN 197."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488674October 10, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Recall 197. Oil leak from valve cover gasket. Hyundai has refused to repair this. I've broken down 2 times in the last year. I've spent over $2000 on repairs. Hyundai refuses to reimburse me or repair the vehicle. What can you do to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487675October 3, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving approximately 50 MPH, the vehicle slowed down and several unknown warning lights illuminated. The contact stated that he slowly drove to an independent mechanic and the vehicle was diagnosed with a faulty alternator that was covered with oil residue. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) at Ray Skillman Southside Hyundai. The contact stated that prior to the failure, a "Charging System" warning was displayed and the vehicle was taken to the dealer Ray Skillman Avon Hyundai (8775 E US Hwy 36, Avon, IN 46123) where the failure cause was diagnosed as a faulty battery. The contact stated that the vehicle was taken to the local Auto Zone where he purchased a battery and had it replaced. The vehicle was towed to Ray Skillman Avon Hyundai who stated that the vehicle could not be repaired under a recall again but they would submit paperwork to the manufacturer for a good will repair. The contact stated that he was informed by the dealer that the manufacturer declined to provide the repair because the vehicle was out of warranty. The manufacturer was notified of the failure by email as the contact was awaiting a response. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485097September 18, 2022
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Our ESC light comes on occasionally, many times when making a left turn. Then the throttle quits and the car slows down. We had it in the shop 6 times with no repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484009September 12, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning light was illuminated. The failure mileage was approximately 180,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480861August 23, 2022
STRUCTURE:BODY
It started with the back seat interior locks sticking. It has now turned into the back seat interior handle broken off. The other side is barely hanging on. My children are the usual passengers in the back seat and they are unable to open the doors to get out of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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