Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#11091667May 3, 2018
ENGINE, FUEL/PROPULSION SYSTEM
VERY UNSAFE VEHICLE. VEHICLE AS INTERMITTENT ACCELERATION PROBLEMS WHEN TURNING. DECEMBER 15, 2017 1:57 PM 7/8 FULL TANK ENGINE NORMAL TEMP OUTSIDE TEMP 73 PULLING OUT OF PUBLIX SHOPPING CENTER, MAKING RIGHT TURN ONTO 103RD ST. VERY MILD ACCELERATION TO GET THE VEHICLE MOVING MADE RIGHT TURN PRESS DOWN ON THE ACCELERATOR NOTHING. RELEASED ACCELERATOR AND PRESS DOWN AGAIN NOTHING. RELEASED ACCELERATOR A SECOND TIME AND PRESS DOWN FINALLY HAD THROTTLE RESPONSE FEB 21, 2018 6:26PM JUST FILLED FUEL TANK AND AUTOMATED CARWASH AT SAM'S WHOLESALE CLUB. MADE A RIGHT TURN FROM SAM'S PARKING LOT ONTO YOUNGERMAN DRIVE. PARKING LOT HAS SLIGHT DOWNWARD INCLINE TO STREET LEVEL, RESULTING IN SLIGHT CAR BODY TWISTING. VERY MILD ACCELERATION TO GET THE VEHICLE MOVING MADE RIGHT TURN PRESS DOWN ON THE ACCELERATOR NOTHING. RELEASED ACCELERATOR AND PRESS DOWN AGAIN NOTHING. RELEASED ACCELERATOR A SECOND TIME AND PRESS DOWN FINALLY HAD THROTTLE RESPONSE APRIL 10, 2018 4:00 P.M. MILEAGE 18092 OUTSIDE TEMPERATURE 60ﾟ OVER CAST LIGHT SPRINKLE RAIN MAKING A LEFT TURN IN FRONT OF TRAFFIC STEPPED ON THE THROTTLE ONLY PARTIAL RESPONSE; RELEASE THE THROTTLE; STEPPED ON IT AGAIN, STILL ONLY PARTIAL RESPONSE; RELEASE THE THROTTLE A SECOND TIME STEPPED ON IT AND FINALLY HAD FULL THROTTLE RESPONSE. APRIL 17, 2018 18545 MILES TEMP 75ﾟ 3/4 FUEL. PULLING OUT OF LOWE'S PARKING LOT TURNING RIGHT, NO ACCELERATION. RELEASED THE THROTTLE REAPPLY THE THROTTLE TO GET POWER. APRIL 26, 2018 5:15 P.M. OUTSIDE TEMP 80 DEGREES, SUNNY . 19056 MILES. MAKING A LEFT TURN AND FAILED TO ACCELERATE. VERY LIMITED ACCELERATION DESPITE FULL TANK OF GAS. AFTER ABOUT 10 SECONDS OF MASHING ACCELERATOR TO THE FLOOR, IT FINALLY PICKED UP AND TOOK OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090385April 27, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
ACCELERATION ISSUES. ON AT LEAST TWO SEPARATE OCCASIONS, ACCELERATION FROM A STOP RESULTED IN THE CAR STAYING AT THE SAME SPEED. HAD TO REMOVE MY FOOT FROM THE GAS PEDAL AND REAPPLY SEVERAL TIMES TO GET IT MOVING. NORMALLY, APPLYING THROTTLE PUSHES INDIVIDUALS BACK ON THEIR SEATS. CAR WAS TAKEN TO LAUREL HYUNDAI AND PER THE TECHS "UNABLE TO REPLICATE CUSTOMERS CONCERN ON ROAD TEST, NO CODES STORED OR PRESENT IN SYSTEM, NO TAB'S FOR CONCERN FOUND". LOOKING AT GETTING RID OF THIS VEHICLE DUE TO THIS SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085022April 14, 2018
STEERING
I HAVE HAD 2 INCIDENTS NOW WHERE THE STEERING WHEEL LOCKS UP WHEN I'VE MADE A LEFT HAND TURN. THE LIGHT SHOWING A VEHICLE ON A HILL POPS ON AND OFF WHEN THIS HAPPENS. IT IS REALLY SCARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084975April 13, 2018
WHEELS, SUSPENSION:REAR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. WITHIN A DAY OF THE CONTACT OWNING THE VEHICLE, A PASSERBY ALERTED THE CONTACT TO THE FACT THAT THE REAR WHEELS WERE WOBBLING AND SHAKING ABNORMALLY. THE DEALER (DAVIS HYUNDAI, 1655 N OLDEN AVE, TRENTON, NJ 08638, 609-871-2800) STATED THAT THE ROTORS NEEDED TO BE REPLACED AND THE DRIVING CONDITION WOULD RETURN TO NORMAL WITHIN A WEEK. THE VEHICLE WAS REPAIRED BY THE DEALER, BUT THE FAILURE CONTINUED. THE CONTACT WAS UNCERTAIN IF THE DEALER PROVIDED A CORRECT DIAGNOSIS TO REPAIR THE VEHICLE. THE CONTACT CONTINUED TO BE INFORMED BY OTHER DRIVERS ON THE ROAD THAT THE VEHICLE'S REAR SUSPENSION WAS UNSTABLE. THE SAME DEALER FURTHER STATED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INSPECTED BEFORE IT WAS SOLD TO THE CONTACT. THE DEALER ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN INSPECTION FACILITY TO DETERMINE IF THE TIRES NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084736April 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
UPON MOVING AFTER COMPLETE STOP AND TURNING VEHICLE TO RIGHT OR LEFT, THERE IS HESITATION BEFORE THERE IS THROTTLE RESPONSE. IT OCCURS MORE OFTEN IF WHILE INITIALLY MAKING A TURN AND ANY SIZE BUMP OR POTHOLE IS ENCOUNTERED. A VERY DANGEROUS SITUATION AS THERE IS NO WAY TO MAKE AN AVOIDANCE MANEUVER IF NECESSARY SINCE THERE IS NO IMMEDIATE THROTTLE RESPONSE. THE SAME SITUATION OCCURS WHEN AT SLOW SPEEDS A POTHOLE OR BUMP IS ENCOUNTERED DURING A TURN. AGAIN, DANGEROUS, BECAUSE WITHOUT A RESPONSIVE THROTTLE NO AVOIDANCE MANEUVER IS POSSIBLE. N.B. I PUT TODAY'S DATE BECAUSE THE "FIELD IS REQUIRED". IT OCCURS ON A DAILY BASIS, NONETHELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083192April 4, 2018
STEERING
WHEN DRIVING, AND NOT ALL THE TIME I HAVE TO FIGHT THE CAR TO KEEP DRIVING STRAIGHT. ON HIGHWAYS WHEN IT HAPPENS, THE CAR IS ALL OVER THE ROAD. BROUGHT TO DEALERSHIP, THEY HAD THE CAR FOR A WEEK, AND COULD NOT FIND THE PROBLEM OR FIX. DID NOT START TILL I HAD THE CAR FOR OVER A YEAR. CAR HAS 20,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083136April 3, 2018
FUEL/PROPULSION SYSTEM, WHEELS
RIM PAINT PEELING AT 9000 MILES HAPPENING ALL OVER COUNTRY RIMS NEED TO BE RECALLED I HAVE 5 SPOKE Y RIMS 19 ' INCH CAR HESITATES FROM DEADSTOP SAFETY ISSUE ALL OVER INTERNET FROM OTHER CAR OWNERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082373April 1, 2018
STEERING
AFTER DRIVING FOR ABOUT 15 OR 20 MINUTES THE STEERING WHEEL SEEMS TO STICK REQUIRING ME TO EXERT EXTRA FORCE TO "BREAK" IT LOOSE IN ORDER TO KEEP THE CAR TRAVELING IN A STRAIGHT LINE. BACK AND FORTH I GO CONTINUOUSLY HAVING TO OVERCORRECT FOR THE STICKING/NOTCHY STEERING. VERY ANNOYING AND TIRING AND COULD BE A SAFETY HAZARD UNDER THE RIGHT CONDITIONS. FOUND ONE OTHER OWNER ON THIS SITE WHO IS HAVING THE EXACT SAME PROBLEM. THERE IS DEFINITELY SOMETHING WRONG WITH THE STEERING MECHANISM. I HOPE TO GET IT TO THE DEALERSHIP SOON BUT DON'T HOLD OUT MUCH HOPE THAT THEY'LL BE OF MUCH HELP. PLEASE LET HYUNDAI KNOW THAT THERE IS A PROBLEM HERE AND I'M THINKING MOST OWNERS MAY JUST BE IGNORING IT AND CHOOSING TO LIVE WITH IT. I NOTICE THIS MOSTLY WHILE DRIVING IN CITY TRAFFIC.I HAVE OWNED THIS VEHICLE FOR OVER A YEAR AND ONLY STARTED EXPERIENCING THE STEERING ISSUE ABOUT 6 OR7 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082270March 31, 2018
STEERING
AFTER ABOUT 30 MINUTES OF DRIVING AT OR NEAR HIGHWAY SPEEDS THE STEERING BECOMES "STICKY" AND REQUIRES THE DRIVER "BREAK" THE "STUCK" STEERING WHEEL AND IT RESULTS IN A FORCED OVERCORRECTION THAT MAKES THE VEHICLE DRIFT FROM ONE SIDE OF THE LANE TO THE OTHER. THIS IS CONTINUOUS PROBLEM ONCE IT BEGINS AS CONSTANT STEERING INPUT IS REQUIRED TO KEEP A VEHICLE IN A STRAIGHT LINE. AT A MINIMUM, IT IS ANNOYING AND EXHAUSTING ON LONG TRIPS. THE REAL ISSUE IS SAFETY. THE FORCED OVERCORRECTION IS A SERIOUS SAFETY ISSUE ON NARROW COUNTRY ROADS AS IT WILL FORCE THE VEHICLE INTO THE ONCOMING TRAFFIC LANE OR CLOSE TO THE DITCH ON THE RIGHT SIDE OF THE ROAD. THE DEALER CANNOT RECREATE THE PROBLEM WHEN I TAKE IT IN BECAUSE THE PROBLEM ONLY EMERGES AFTER ABOUT 30 MINUTES OF HIGHWAY DRIVING. THIS IS A SERIOUS SAFETY ISSUE AND HYUNDAI NEEDS TO ADDRESS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081906March 28, 2018
VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE LOST ACCELERATION WHILE MAKING A LEFT TURN. THE CONTACT CONTINUALLY DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE WOULD NOT ACCELERATE FORWARD. IN ADDITION, THE TRACTION CONTROL INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. DEALER MADE SOFTWARE UPDATE ON 4/2/2018 AND CONTACT HAS HAD NO ISSUES SINCE. THE FAILURE MILEAGE WAS 1,100. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081146March 25, 2018
FUEL/PROPULSION SYSTEM
AT LOW SPEED AND PULLING OUT TO TRAFFIC, AT TOMES THERE IS NO POWER FOR 3 TO 5 SECONDS, VERY DANGEROUS WHEN PULLING INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079558March 15, 2018
ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE FROM TIME TO TIME ABOUT ONCE A WEEK STALLS WHILE ACCELERATING, IT HAPPENED SO FAR WHILE DOING A LEFT TURN ON LOCAL STREETS. THIS IS VERY DANGEROUS AND CAN CAUSE AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076045March 3, 2018
AIR BAGS
I WAS IN AN ACCIDENT TRAVELING APPROX 20MPH ON A CITY STREET WHEN I HYDROPLANED AND HIT A STATIONARY LIGHT POLE HEAD ON. MY FRONTAL AIR BAG NEVER DEPLOYED. MY HEAD STRUCK THE WINDSHIELD, CREATED SIGNIFICANT WINSHIELD DAMAGE. THE OVER ALL DAMAGE TO THE FRONT END, WINSHIELD, FRONT END UNDER THE CAR DAMAGE THAT RESULTED IN THE CAR BEING TOTALED OUT. MY CONCERN IS THAT MY FRONTAL DRIVER SIDE AIRBAGS NEVER DEPLOYED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11073851February 20, 2018
SERVICE BRAKES
THIS COMPLAINT HAS TO DO WITH THE AEB ( AUTOMATIC EMERGENCY BRAKING ) SYSTEM. THIS WAS A FEATURE THAT LED ME TO PURCHASE THE CAR AND I DISCUSSED IT WITH THE SALESMAN AT LENGTH AT THE TIME I PURCHASED IT. SHORTLY AFTER PURCHASING THE CAR, I STARTED TRYING TO TEST IT TO SEE IF AND HOW IT WORKED. I COULD GET NO INDICATION IT WAS WORKING WITHOUT WRECKING IT. THERE IS SUPPOSED TO BE 3 WARNING STAGES ACCORDING TO THE MANUAL ( 1 A MESSAGE ON LCD WITH WARNING ALARMS, 2 A 2ND COLLISION WARNING MESSAGE AND LIMITED CONTROL OF THE BRAKES, 3 EMERGENCY BRAKING ). I NEVER SAW ANY OF THESE. I TOOK IT BACK TO THE DEALER ALONG WITH A VIDEO IN WHICH I TESTED IT RUNNING OVER PARTY BALLOONS. THEY SAID IT WAS WORKING AS DESIGNED. I WROTE HYUNDAI AMERICA AND THEY SUGGESTED I TAKE TO ANOTHER DEALER WHICH I DID AND THEY SAID THE SAME THING. NO ONE CARES OR IS INTERESTED IN SEEING THAT THE SYSTEM WORKS. I HAVE ATTACHED A COUPLE OF STILL PHOTOS I TOOK FROM MY VIDEO SHOWING JUST BEFORE AND AFTER THE COLLISION WITH THE BALLOONS. I HAVE SEVERAL VIDEOS, I COULD SEND IF INTERESTED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073369February 17, 2018
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL
THE DIGITAL SPEEDOMETER DISAPPEARED AND THE SOFTWARE FUNCTIONALITY TO ENABLE IT ALSO DISAPPEARED WHILE DRIVING ON A STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072801February 13, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE SANTA FE SPORT WAS PURCHASED IN JULY OF 2017. WHEN TAKING OFF FROM A REDLIGHT OR WHILE DRIVING AT A STEADY MOMENTUM ON THE ROAD, THE ACCELERATION DROPS SIGNIFICANTLY AND THE RPMS BEGIN TO REV UP HIGH, BOUNCING UP AND DOWN, BUT THE SANTA FE SPORT WILL STALL. WHILE ON THE HIGHWAY, THE ISSUE CONTINUES AND PANIC SENTS IN DUE TO THE CARS BEHIND US CAN REAR END THE SANTA FE SPORT. NO MATTER HOW FAR OR HARD THE GAS PEDAL IS PRESSED THE SANTA FE SPORT WILL STALL. ALL WHILE NO "ENGINE LIGHT" TURNS ON. TOOK THE SANTA FE SPORT FOR SERVICE TO THE DEALER OVER 6 TIMES BETWEEN 2017 AND 2018 AND ONLY AN EMS PART WAS REPLACED. THE PROBLEM CONTINUES MOSTLY IN VERY BAD TRAFFIC, AGAIN VERY CONCERNING FOR SAFETY. THE SANTA FE SPORT NEEDS TO BE TURNED OFF AND BACK ON IN ORDER FOR THE PROBLEM TO CEASE. NO MATTER WHAT DRIVE MODE IT IS IN (ECO; SPORT; NORMAL) THE ISSUE PERSISTS. WE PURCHASED A BRAND NEW 2017 SANTA FE SPORT RIGHT OFF THE LOT WHICH HAS BEEN PAID FOR AND IT IS UNFAIR THAT WE ARE STILL PAYING WHAT SEEMS LIKE OUR LIVES WE CONTINUE TO SPEND MORE WITH GAS, TOLLS, TRAVEL AND TIME FROM WORK TO TAKE THE SANTA FE SPORT IN FOR SERVICE AND WE DO NOT GET REFUNDED FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071540February 7, 2018
UNKNOWN OR OTHER
I WAS PULLING ONTO THE HIGHWAY AND COMING UP TO SPEED, GOING APPROXIMATELY 50 MILES PER HOUR, WHEN I HEARD A LOUD NOISE, LIKE A 'CRACK' OR A 'BOOM.' IT QUICKLY BECAME CLEAR THAT MY GLASS SUNROOF HAD BURST AND THERE WERE GLASS PIECES RAINING DOWN ON THE SUN SCREEN, WHICH THANKFULLY HAD BEEN CLOSED. NO INJURIES WERE SUSTAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062337January 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM
PURCHASED CAR IN JUNE 2017 AND CURRENTLY HAVE APPROX. 5100 MILES. WHEN GOING FROM A STANDSTILL STOP OR A SLOW ROLLING START (EXITING A DRIVEWAY) THE ACCELERATION IS LACKING. CAR WILL GO HIGH RPMS BUT NO SPEED. AND WHEN ATTEMPTING TO MERGE ONTO A ROAD WAY IT HAS BECOME A SAFETY CONCERN AS APPROACHING CARS FROM THE REAR CLOSE WHAT WAS A SAFE DISTANCE TO BEING ON TOP OF THE BUMPER IN NO TIME SINCE I CAN NOT ACCELERATE. 0-40 CAN TAKE UPWARDS OF 30 SECONDS WITH PEDAL DEPRESSED FULL. CAR WAS TAKEN IN FOR SERVICE AT DEALER IN DECEMBER 2017 AND WAS "CORRECTED". NOW THE PROBLEM HAS BECOME WORSE AND CAR WILL PRODUCE PROBLEM MORE FREQENTLY AND IN ANY DRIVING CONDITION TO INCLUDE BEING IN TRAFFIC. THE ONLY WAY I CAN SOMEWHAT CORRECT THE ISSUES (AND FIGURED IT OUT DURING TRIAL AND ERROR) IS TO TURN THE DRIVE MODE TO SPORT AND TURN OFF TRACTION CONTROL. WHEN CAR IS IN ECO THE PROBLEM IS MUCH MORE SERVE AND IN NORMAL IT FREQUENTLY HAPPENS. I DO NOT FEEL I SHOULD HAVE TO ADJUST OR TURN OFF SYSTEMS IN A VEHICLE TO MAKE IT SAFE TO DRIVE NOR SHOULD I HAVE A VEHICLE I CAN NOT DRIVE AT SAFE SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060740January 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. WHILE HAVING AN OIL CHANGE PERFORMED ON THE VEHICLE, THE LOCAL DEALER BEGAN TO INSPECT THE VEHICLE FOR A RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V578000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (GOSCH HYUNDAI, 100 CARRIAGE CIRCLE, HEMET, CA 92545) STATED THAT THE INSPECTION TOOL WAS NOT AVAILABLE, BUT WAS ORDERED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054551December 13, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING ON DECEMBER 11, 2017 AFTER DARK, DOWN A MOUNTAIN PASS IN COLORADO, AT 55 MPH, ALL OF THE LIGHTS - INTERIOR AND EXTERIOR - FAILED (TURNED OFF) MOMENTARILY. WHEN MY HUSBAND HIT THE BRAKES, HE COULD SEE THE BRAKE LIGHTS ACTIVATE IN THE REAR VIEW MIRROR. AFTER PLAYING WITH THE HEADLIGHT CONTROLS FOR A FEW SECONDS, EVERYTHING CAME BACK ON. THIS HAPPENED AS MY HUSBAND WAS SWITCHING FROM THE HIGH BEAMS TO THE LOW BEAMS. EVEN THOUGH THE INTERIOR (DASHBOARD) LIGHTS WERE OFF, THE RADIO CONTINUED TO PLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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