Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10252976December 28, 2008
STEERING
UPDATE FOR MY 2007 SANTA FE STEERING, PULLING. I WENT TO THE BETTER BUSINESS BUREAU THE REPORT CAME BACK THERE IS A NORMAL PULL TO THE RIGHT. THE CONSUMER SHOULD BE TOLD ABOUT THIS PROBLEM SINCE IT AFFECTS THE TIRES WEARING OUT SOONER THAN THE TIRE MANUFACTURES STATES. THERE IS A HEAVY PULL WHEN YOU ACCELERATE HARD AT ABOUT 40 MPH. IS THIS NORMAL? THE WHEEL REALLY TURNS THE WHEEL TO A HALF A TURN TO THE RIGHT. OF COURSE YOU HAVE TO HOLD THE WHEEL BUT YOU FEEL IT PULLING. WHEN YOU TEST THE PULLING ON A SAFE AREA LET LOOSE OF THE WHEEL A LITTLE THEN YOU'LL FEEL IT MOVE. I'M AFRAID WHEN YOU TAP THE GAS PEDAL A LITTLE ON THE DAYS IT SNOWS; DO YOU PASS OR NOT PASS ,ANYONE OR WHAT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252517December 22, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A 7-ELEVEN STORE. THE DRIVER AND CUSTOMERS WERE UNINJURED. THE VEHICLE HAS NOT BEEN TOWED TO THE DEALER. A POLICE REPORT WAS FILED. THE FRONT END OF THE VEHICLE SUSTAINED COSMETIC DAMAGE. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V131000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE DEALER ALSO INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO THEIR ESTABLISHMENT SO THEY COULD INSPECT THE VEHICLE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 59,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10252061December 17, 2008
STRUCTURE:FRAME AND MEMBERS
THE REAR TRAILING ARMS ROTTED AND ONE BROKE AS I WAS DRIVING. II TOOK THE VEHICLE TO MY MECHANIC, WHO WAS TOLD BY HIS PARTS CONTACT THAT THIS IS A FREQUENT OCCURRENCE WITH HYUNDAI SANTA FE'S. BOTH THE REAR TRAILING ARMS NEEDED REPLACING. I CONTACTED HYUNDAI AND THEY REFUSE TO LOOK INTO IT. THEY TOLD ME THAT BECAUSE I DIDN'T TAKE THE VEHICLE TO A HYUNDAI SERVICE CENTER, THEY COULDN'T CONFIRM IT AND THEY DON'T FEEL THE NEED TO INVESTIGATE IT. I DON'T UNDERSTAND WHY IT MAKES ANY DIFFERENCE AS TO WHICH SERVICE PLACE I TOOK THE VEHICLE TO. THE BOTTOM LINE IS - THE VEHICLE NEEDED REPAIR. I AM DISAPPOINTED WITH HYUNDAI FOR NOT STANDING BEHIND THEIR PRODUCT. CLEARLY, STATING THAT IT NEEDED TO GO TO A HYUNDAI SERVICE CENTER IS JUST AN EXCUSE FOR THEM TO DENY THERE IS A PROBLEM WITH THE DESIGN OF THE VEHICLE OR THE PART. I FEEL THERE IS A PUBLIC SAFETY RISK. THERE WAS NO WARNING THAT THIS COULD HAPPEN WITH THE VEHICLE. I COULD HAVE BEEN IN A SERIOUS ACCIDENT - OR WORSE. MY TEENAGE SON COULD HAVE BEEN DRIVING THE VEHICLE WHEN THIS OCCURRED. I WONDER HOW MANY OTHER VEHICLES ARE DRIVING AROUND WITH THE SAME DEFECT. I WOULD LIKE AN INVESTIGATION TO BE SURE THAT OTHER'S DON'T EXPERIENCE WHAT I EXPERIENCED OR WORSE. IF THE PART HAD BROKEN WHEN I WAS DRIVING ON THE HIGHWAY, IT COULD HAVE HARMED OTHERS. PLEASE INVESTIGATE AND HELP PROTECT OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251569December 12, 2008
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING MY 2001 HYUNDAI SANTA FE I NOTICED THAT MY VEHICLE WOULD SWAY TO THE RIGHT AND I HAD TO COMPENSATE BY STEERING THE VEHICLE TO THE LEFT. A PRELIMINARY INSPECTION SHOWED THAT I NEEDED A WHEEL ALIGNMENT AND NEW TIRES DUE TO THE EXCESSIVE WEAR TO THE TIRES CAUSED BY THE VEHICLE NOT BEING ALIGNED PROPERLY. THE VEHICLE WAS BROUGHT TO A LOCAL TIRE SHOP FOR TIRE REPLACEMENT AND WHEEL ALIGNMENT. UPON INSPECTION BY THE MECHANIC IT WAS DISCOVERED THAT THE SUB FRAME OF THE PASSENGER SIDE OF THE VEHICLE WHERE THE LOWER CONTROL ARM IS ATTACHED HAS A RUST HOLE WHERE THE RIGHT BOLT ATTACHES TO THE SUB FRAME. IN FACT THE LOWER CONTROL ARM OF THE PASSENGER SIDE OF THE VEHICLE IS ONLY ATTACHED WITH ONE BOLT. AS A RESULT THE VEHICLE NEEDED A TIE ROD REPLACEMENT AND WHEEL BEARING REPLACEMENT CAUSED BY THE LOWER CONTROL ARM NOT BEING PROPERLY ATTACHED TO THE SUB FRAME. I WAS ALSO INFORMED BY THE MECHANIC THAT HE WAS UNABLE TO ALIGN THE VEHICLE OR CHANGE THE WHEEL BEARINGS DUE TO THIS CONDITION. THE MECHANIC INFORMED ME THAT THE SUB FRAME NEEDS TO BE REPLACED AS THE VEHICLE IS NOT SAFE TO DRIVE IN THIS CONDITION. DAMAGE RESULTING = I AM UNABLE TO USE THIS VEHICLE AS IT IS UNSAFE TO DRIVE. COST TO REPLACE THE SUB FRAME IS APPROXIMATELY $2000.00 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251300December 10, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER
TL*THE CONTACT OWNS A 2006 HYUNDAI SANTA FE. THE CONTACT STATED THAT HIS WINDSHIELD WIPERS STOPPED WORKING. THE DEALER STATED THAT THE WINDSHIELD WIPER ARMS WERE STRIPPED AT THE POINT WHERE THEY WERE CONNECTED TO THE MOTOR. THE REPAIR WAS NOT COVERED UNDER WARRANTY BECAUSE TOO MANY CONSUMERS WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 28,770. UPDATED 3/9/09 *CN UPDATED 03/10/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251083December 8, 2008
AIR BAGS, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE HAS BEEN AT THE DEALER FOR TWO MONTHS BECAUSE THE AIR BAG LIGHT AND DOOR LOCKS WERE NOT WORKING PROPERLY. THE DEALER IS CURRENTLY STATING THAT THEY HAVE TO REWIRE THE ENTIRE VEHICLE. THE VEHICLE HAS NOT YET BEEN TO THE REPAIR SHOP FOR THE AIR BAG LIGHT TO BE REPAIRED. THE PART WAS ORDERED, BUT IT DID NOT REMEDY THE FAILURE. THE DOORS HAVE BEEN REPAIRED UNSUCCESSFULLY APPROXIMATELY SIX TIMES. THE FAILURE MILEAGE WAS 300 AND CURRENT MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250604December 3, 2008
VISIBILITY
A CRACK APPEARED IN MY WINDSHIELD. IT LOOKS TO HAVE ORIGINATED FROM THE BASE OF THE WINDSHIELD AND NOTHING HAS DAMAGED MY WINDSHIELD PRIOR. IT LOOKS LIKE IT'S CRACKING FROM THE INSIDE OF THE GLASS. I HAVE TO GET AN ESTIMATE ON HOW MUCH IT'S GOING TO COST TO REPAIR FROM MY INSURANCE COMPANY TODAY. THE SAME THING HAPPENED TO MY FRIENDS 2007 HYUNDAI SANTE FE A WHILE AFTER SHE BOUGHT IT LAST YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250464December 2, 2008
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. WHILE MAKING A LEFT TURN AT APPROXIMATELY 20 MPH, THE CONTACT FELT THE TIRES RUBBING AGAINST THE FRAME. IMMEDIATELY FOLLOWING, THE VEHICLE BECAME DIFFICULT TO CONTROL DUE TO THE STEERING COLUMN VIBRATING UNCONTROLLABLY. THE VEHICLE WAS DRIVEN TO A TIRE SHOP AND THE MECHANIC STATED THAT THE REAR DRIVER'S SIDE CONTROL ARM AND BALL JOINTS WERE RUSTED AND CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ALSO ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO A LOCAL REPAIR SHOP OR HER RESIDENCE BECAUSE IT WAS UNSAFE TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 104,800 AND FAILURE MILEAGE WAS 104,785.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249761November 25, 2008
SEAT BELTS
THE REAR PASSENGER SEAT BELT OF MY 2007 HYUNDAI SANTA FE AT TIMES DOES NOT WORK BECAUSE THE RECEPTOR SLIDES DOWN DEEP INTO THE POCKET AND IS IMPOSSIBLE FOR ME TO RETRIEVE. THIS HAS HAPPENED THREE TIMES AND I TOOK IT TO THE DEALERSHIP TWICE AND WAS TOLD IT WAS A DESIGN DEFECT AND THEY COULD NOT DO ANYTHING BECAUSE FEDERAL REGULATIONS PROHIBITED THEM. WE WERE COMING HOME TWO WEEKS AGO AND MY FRIEND COULD NOT BUCKLE UP AND WE WERE TRAVELING 60MPH AND I WAS NERVOUS. THE MANAGER PLACED A STYROFOAM PIECE IN THE SLIT AND SAID HE HOPED IT WORKED. HAVE YOU HAD ANY OTHER COMPLAINTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249782November 25, 2008
AIR BAGS
THE PASSENGER AIR BAG ON MY 2006 HYUNDAI SANTA FE DOES NOT ACTIVATE (ARM ITSELF) WHEN MY DAUGHTER SITS IN THE SEAT. MY DAUGHTER IS AN ADULT, WEIGHS APPROXIMATELY 110 LBS AND IS PROPERLY SEATED AND WITH SEAT BELTS ON. THIS SITUATION WAS PRESENTED TO THE SALISBURY HYUNDAI DEALER WHEN I FIRST GOT THE CAR, AND RECENTLY TO THE OURSIDMAN HYUNDAI DEALER IN LAUREL, MD WHERE I PURCHASED THE CAR. BOTH DEALERS CLAIM THEY CAN NOT DUPLICATE THE EVENT, USING ANOTHER PURSON AS THE TEST SUBJECT. THEY HAVE NOT PERFORMED ANY TEST TO CONFIRM THAT THE INSTALLATION OF THE SAFETY FEATURE IS PROPER, MEETS YOUR STANDARDS, OR EVEN AT WHAT WEIGHT THE LIGHTLY FINALLY TURNS OFF. THIS SITUATION IS DANGEROUS TO MY DAUGHTER AND OTHER CHILDREN OR GRANDCHILDREN RIDING IN THE FRONT SEAT. MY DAUGHTER IS A PRACTICING LAWYER IN MARYLAND AND REFUSES TO WASTE HER TIME VISITING THE DEALERSHIP UNTIL THEY COMPLETE A VALID PERFORMANCE TEST. I AGREE, AND BELIEVE THE ONLY BENEFIT OF BRINGING HER TO THE DEALERSHIP WOULD BE TO PROVE I'M NOT LYING. I CONTACTED HYUNDAI CUSTOMER SERVICE AT 1-800-633-5151 EXT 54327 ON OCTOBER 28TH AND HE ASSIGNED CASE NO. 3427197 TO IT AND REFERRED IT TO OTHERS. I NEXT HEARD FROM "ANNIE" AT EXT 54313, WHO GOT THE CASE AND SHE TRIED TO TELL ME THAT THE SEAT IS SET AT 140 LBS, AND OTHER NONSENSE INFORMATION. THIS KIND OF CORRECTION OF A SAFETY ISSUE IS NOT ACCEPTABLE. I EXPECT HYUNDAI TO WITHER FIX THE SEAT OF REPLACE IT. THE CAR HAS LESS THAN 30K MILES AND IS UNDER FULL WARRANTY. YOUR ASSISTANCE IS REQUESTED IN MAKING HYUNDAI COMPLY WITH OUR SAFETY STANDARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249804November 25, 2008
AIR BAGS
2007 SANTA FE TAKEN IN FOR THE 2ND TIME TODAY AS THE AIRBAG INDICATOR LIGHT IS PERMANENTLY ON. THE 1ST TIME THIS HAPPENED (FEW MONTHS AGO) THEY REPLACED THE SENSOR, BUT IT HAS HAPPENED AGAIN. AT THE SAME TIME, THE 'BEEP' WHEN LOCKING THE CAR DISAPPEARS. AM CONCERNED THAT THE AIRBAG WILL NOT DEPLOY CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249659November 24, 2008
ENGINE AND ENGINE COOLING:ENGINE
ENGINE- DEFECTIVE SHORT BLOCK ENGINE CAR IS BACK IN SHOP NOW FOR THE 5TH TIME FOR THE SAME PROBLEM. CHECK ENGINE LIGHT ON, LOUD RATTLING NOISES COMING FROM ENGINE. DEALER INFORMED ME IT'S A DEFECTIVE FACTORY ENGINE. BRAND NEW SHORT BLOCK ENGINE REPLACED TWICE AND CAR NOW BACK IN SHOP FOR SAME PROBLEM. NO LONGER FEEL SAFE IN THIS VEHICLE, AS TWICE I HAD TO BE TOWED TO DEALER B/C OF ENGINE FAILURE AND I HAD MY 2 YR OLD SON WITH ME. IN REVIEWING THIS WEBSITE, I SEE COUNTLESS NUMEROUS AND SIMILAR COMPLAINTS! THE ENGINE IS THE HEART OF A CAR SO HOW MANY NEW HEARTS IS HYUNDAI WILLING TO PUT IN THIS ONE CAR? IT COST MORE TO FIX THIS PROBLEM THAN TO JUST ACCEPT THE LOSS AND PROPERLY COMPENSATE ME! REPAIRS ARE AS FOLLOWS: NEW SHORT BLOCK ENGINE INSTALLED; RETURN CAR SAME DAY B/C ENGINE FELT "LOOSE"; TOLD IT WAS THE SWAY BAR LINKS- INSTALLED SAME DAY; CAR STILL FELT LOOSE, NEXT DAY CHECK ENGINE LIGHT ON- CAR RETURNED. THIS TIME TOLD IT WAS STRUT TOP NEEDED TO BE REPLACED- DONE. PICKED UP CAR, 2 DAYS LATER BACK IN SHOP FOR SAME INITIAL LOUD ENGINE NOISE AND CHECK ENGINE LIGHT ON AGAIN. TOLD SAME PROBLEM WITH SHORT BLOCK ENGINE TO BE DEFECTIVE. ORDERED BRAND NEW SHORT BLOCK ENGINE AND REPLACED AGAIN! PICKED UP CAR AFTER REPAIR AND AGAIN, SAME DAY, BROUGHT THE CAR BACK B/C CHECK ENGINE LIGHT ON AGAIN! CAR PRESENTLY STILL IN SHOP AND I'M FORCED TO CONTACT AN ATTORNEY B/C THE HYUNDAI'S CONSUMER AFFAIRS STATES AS LONG AS THE DEALER KEEPS FIXING THE PROBLEM, THEY ARE NOT INTERESTED IN OFFERING ME ANY COMPENSATION. HOW MUCH MORE MONEY ARE THEY WILLING TO GIVE THIS DEALER BEFORE THEY REALIZE THIS CAR IS NOT WORTH ANOTHER $6,500 REPAIR BILL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249299November 19, 2008
SUSPENSION:REAR
IN APRIL 2008, THE RIGHT TRAILING ARM OF MY 2001HYUNDAI SANTA FE RUSTED THROUGH CAUSING THE REAR OF THE VEHICLE TO DROP. REPLACEMENT WAS $712. LAT WEEK (NOVEMBER 2008) THE LEFT TRAILING ARM RUSTED THROUGH CAUSING THE REAR OF THE CAR TO DROP, CRASHING THROUGH THE STRUT, WHEEL BALANCING AGAINST SIDE. THIS REPLACEMENT COST $762. HYUNDAI NEVER ALLOWED FOR DRAINAGE IN THE TRAILING ARMS FROM 2001 TO 2004. NO RECALL AS IT HAPPENS IN HIGH SALT STATES. I BELIEVE THEY ARE BEING INVESTIGATED FOR THIS NOW. VERY DANGEROUS. WE WERE LUCKY BOTH TIMES, BUT THIS HAS CAUSED OTHER VEHICLES TO FLIP OVER AND CAUSED DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248796November 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
OIL LIGHT CAME ON .SO I CARRY TO THE PEOPLE THAT DID MY OIL CHANGE THEY CHECKED IT OUT THEY DID NOT SEE WHERE IT WAS LEAKING FROM. THEY REFILL IT AND THEN THE LIGHT CAME ON AGAIN ,SO THIS TIME I CARRY IT TO THE DEALER ON THAT MONDAY THEY GAVE ME AN APP. FOR THAT WEDNESDAY THE 13TH KEPT IT OVERNITE AND RETURNED BACK THE 14TH MAN IN PARTS DEPT SAID IT WAS BLOWING OUT THE TAIL PIPE. NO LEAKS ON THE GROUND. OIL LIGHT CAME ON AGAIN AND NOW THEY SAID THE B.B.B.SAID MY CAR IS TO OLD AND THAT THE PEOPLE THAT DID MY OIL CHANGE DID NOT PUT OIL IN ,WHICH IS A LIE. START TO BURN OIL AT LITTLE OVER 85000 MILE. I CARRY IT TO THE DEALER AND THEY SAID THEY FIXED IT BUT THEY DID NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248633November 12, 2008
SUSPENSION:REAR
OUR 2001 HYUNDAI SANTA FE...GOING ALONG THE HIGHWAY WE HEARD A THUNK AND THE SUV ALMOST WENT OUT OF CONTROL...FISHTAILING...FINALLY BROUGHT IT TO A SAFE STOP AND TOWED....MY MECHANIC COULDN'T BELIEVE HOW THIN THE REAR CONTROL ARM WAS ( WHICH IS WHAT BROKE) STATING IT WAS COMPLETELY RUSTED OUT, MAINLY BECAUSE THERE IS NO PLACE FOR THE WATER TO DRAIN CAUSING PREMATURE AND DANGEROUS CONDITIONS...THE OTHER SIDE WAS READY TO BREAK THROUGH TOO HE OBSERVED. LUCKILY THERE WAS TRAFFIC THAT NIGHT AND WE WERE NOT GOING THAT FAST, HAD THAT HAPPEN AT 65, THE TRUCK WOULD HAVE BEEN APT TO ROLL OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247917November 7, 2008
SEAT BELTS
I HAVE A 2003 HYUNDAI SANTA FE. THE REAR CENTER SEAT BELT WAS NEVER USED BY ANYONE. WE JUST KEPT IT CLIPPED TO THE ATTACHMENT ON THE SEAT. IT QUIT WORKING ABOUT 6 MONTHS AGO. RECENTLY, THE RIGHT REAR PASSENGER SEAT BELT BEGAN HAVING INTERMITTENT PROBLEMS STAYING LATCHED. MY 6 YEAR OLD SON SITS IN THAT SEAT SO I WAS VERY CONCERNED. I TOOK MY CAR IN TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAID THE WARRANTY RAN OUT ON SEAT BELTS 4 MONTHS AGO SO I WOULD HAVE TO PAY TO HAVE THEM REPLACED. I DON'T' UNDERSTAND HOW A SAFETY ISSUES SUCH AS A DEFECTIVE SEAT BELT IS NOT COVERED. IT IS OBVIOUS THAT THE CENTER SEAT BELT WAS NOT DUE TO WEAR AND TEAR SINCE NO EVER SAT THERE. I AM HAVING THESE TO SEAT BELTS REPLACED AT MY COST. SO FAR THE LEFT REAR SEAT BELT HAS NOT SHOWN ANY SIGNS OF DEFECT. I HAVE AN 8 YR OLD SON THAT SITS THERE. I DON'T KNOW IF I SHOULD REPLACE THAT TOO. WHAT IS MY GUARANTEE THAT SEAT BELT IS GOING TO WORK IN A COLLISION? OBVIOUSLY THERE IS SOMETHING WRONG WITH THESE SEAT BELTS. I HAVE NEVER HAD A VEHICLE WHERE THE SEAT BELTS JUST QUIT WORKING AFTER 5 YEARS. THERE IS SOMETHING SERIOUSLY WRONG HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247851November 6, 2008
AIR BAGS:FRONTAL
THE AIR BAG SUPPRESSION SYSTEM OF MY 2008 HYUNDAI SANTA FE SE IS SUPPRESSING THE FRONT PASSENGER AIR BAGS WHEN MY WIFE, WHO WEIGHTS BETWEEN 110 AND 115 POUNDS, OCCUPIES THE SEAT. THIS HAS HAPPEN EVER TIME MY WIFE HAS SAT IN THE VEHICLE SINCE WE TOOK DELIVERY ABOUT 3 WEEKS AGO. THE CAR WAS BROUGHT TO THE SERVICE DEPARTMENT AT ADVANTAGE HYUNDAI IN HICKSVILLE, NEW YORK WERE THEY USED A MALE TECHNICIAN WHOM I WAS TOLD WEIGHTS 130 POUNDS TO SHOW ME THE OCCUPANT CLASSIFICATION SYSTEM WAS WORKING TO SPECS AND INDICATED THERE WAS NOTHING FURTHER THAT COULD BE DONE. I WAS ALSO TOLD BY SERVICE THAT THE OCCUPANT CLASSIFICATION SYSTEM WOULD SUPPRESS THE AIR BAGS FOR ANY WEIGHT UNDER 120 POUNDS. FOLLOWING THIS SERVICE APPOINTMENT, I SPOKE WITH CHARLIE CASE FOR THE NHTSA WHO SUGGESTED I FILE THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247865November 6, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. ON AUGUST 16, 2008, WHILE DRIVING 45 MPH, A VEHICLE FAILED TO YIELD AT A RED LIGHT. THE CONTACT WAS UNABLE TO STOP AND THE FRONT BUMPER ON THE PASSENGER SIDE OF HER VEHICLE STRUCK A TRAVEL TRAILER. THE DRIVER AND PASSENGER FRONTAL AIR BAG INDICATORS ILLUMINATED, BUT FAILED TO DEPLOY. THE PASSENGER SEATED IN THE FRONT SEAT RECEIVED INJURES TO THE NECK, BACK, AND HEAD. THE REAR PASSENGER WAS TRAUMATIZED. THE CONTACT RECEIVED INJURIES TO THE NECK, BACK, AND SHOULDERS. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE AIR BAGS FAILED TO DEPLOY DUE TO FAULTY WIRES. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THE AIR BAGS WILL ONLY DEPLOY UNDER EXTREME EXPERIENCES. THEY FURTHER STATED THAT THE FRONT PASSENGER SIDE BUMPER CRASHING INTO THE TRAILER WOULD NOT HAVE CAUSED THE AIR BAGS TO DEPLOY. THE OWNER'S MANUAL STATED THAT THE AIR BAGS WERE DESIGNED TO DEPLOY AT ANY SPEED IN THE EVENT OF A CRASH. THE VEHICLE HAS BEEN REPAIRED. NEVADA POLICE REPORT NUMBER 0808160558 WAS FILED. THE FAILURE MILEAGE WAS 115,000 AND CURRENT MILEAGE WAS 116,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10247710November 4, 2008
AIR BAGS:FRONTAL
MY 2008 HYUNDAI SANTA FE SEEMS TO HAVE A FAULTY PASSENGER OCCUPANT SENSOR. MY WIFE WEIGHS ABOUT 105 LBS. AND THE SENSOR INTERMITTENTLY RECOGNIZES THE PASSENGER SEAT AS BEING OCCUPIED. WHEN I SIT IN THE PASSENGER SEAT THE AIRBAG SENSOR LIGHT WILL TURN OFF. I WEIGH 198 LBS. MY WIFE CAN USUALLY POSITION THE SEAT TO MAKE THE AIRBAG SENSOR LIGHT TURN OFF BUT THEN THE SENSOR LIGHT WILL COME BACK ON AGAIN AFTER APPROXIMATELY 30 SECONDS OF DRIVING. THIS IS A SAFETY HAZARD SINCE THE PASSENGER SEAT OCCUPANCY SENSOR SHOULD REGISTER ANYTHING OVER 100 LBS. AS AN ADULT AND THEREFORE THE SENSOR SHOULD REMAIN OFF INDICATING THAT THE AIR BAG IS ACTIVATED. THE HYUNDAI DEALER CHECKED OUT THE SENSOR AND STATED THAT IT WAS WORKING NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247582November 3, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. IMMEDIATELY AFTER THE VEHICLE WAS PURCHASED, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS DRIVEN TO THE DEALER AND THE MECHANIC STATED THAT THE OCCUPANT CLASSIFICATION SYSTEM WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED AT THAT TIME. THE VEHICLE WAS DRIVEN TO THE DEALER A SECOND TIME AND THE MECHANIC PERFORMED A DIAGNOSTIC. THE CONTACT WAS INFORMED THAT THE OCCUPANT CLASSIFICATION SYSTEM WAS NOT DEFECTIVE. THE FAILURE PERSISTED AND THE MANUFACTURER STATED THAT THEY WERE NOT LIABLE FOR THE REPAIRS BECAUSE THE PASSENGER NEEDS TO WEIGH 120 LBS OR MORE. THE CURRENT MILEAGE WAS 5,000 AND FAILURE MILEAGE WAS 145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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