Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11441826November 27, 2021
ENGINE
The owner had just left the driveway and was driving up the neighborhood block at low speed in the vehicle when another driver motioned that there was a problem with the car, pointing at the driver's side wheel well. The owner immediately pulled to the curb, exited the vehicle, and saw smoke pouring from the vehicle. Grabbed purse and moved a safe distance away. Spontaneously the car caught fire under the engine before the fire truck arrived 8 minutes later. Huge flames shooting from under the hood were captured on both video and photos. The car is a total loss. Had been well maintained.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11441699November 26, 2021
UNKNOWN OR OTHER
While driving my car on the highway, the entire electrical system shut-down including my cruise control, GPS, radio etc. Also on this same trip, the engine completely stopped (also while on the highway). Luckily I was just turning off an exit ramp and was able to barely steer it to the side of the road. The starter light was still on, but the vehicle was completely dead. Had to punch the starter light again to turn it off and then back on again. A second incident occurred while my husband was driving my car in the city just this past week. Driving on streets (not highway driving) and the car shut down unexpectedly 4 different times: once climbing a hill; once trying to pass another driver; twice for no reason. I've taken this to the dealer since it's still covered under extended warranty but since they can't find any issues, the next time I take this in it will cost me money. Of course, since the engine completely stops, nothing is recorded with sensors or computers. Help please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441659November 25, 2021
ENGINE
Car started making noise and suddenly stopped in the middle of driving. Passengers Including kids were in the car. Car was towed and told that it's engine failure possibly the rod connecting to engine is defected. I was also told car could have caught fire if we had kept driving it. Car was always kept upto date on maintenance at hyundai dealer. No issues were reported with the car at maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441570November 24, 2021
ENGINE
This vehicle is burning close to 2qts of oil within 1000 miles. There is no warning that the engine is low on oil which could cause the engine to seize at any time. Hyundai has us go through the oil consumption test and acknowledged it was a problem but denied the claim because the car was on the second owner. The third-party warranty company refused to help unless it was a total engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441498November 23, 2021
UNKNOWN OR OTHER
Car loses power when taking off and turning either direction, like when you are getting out into traffic. Very dangerous. Just when you need to accelerate it looses power for a few seconds. Traction control light comes on each time, very briefly. Happens at random times, so it is hard to duplicate and trouble shoot. Service Dept says even if it is a known problem, Hyundai will not fix (still in warranty) unless they can duplicate problem ON MY CAR! And they will charge $150 if it doesn't happen for them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441023November 19, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
New vehicle purchased 10/15/21 form Lester Glen Hyundai in Toms River NJ. After two weeks and 1100 miles car started leaking gasoline on garage floor, street and driveway at rate of approx one drop every two seconds. Called closest Hyundai dealer (Burns Hyundai), both dealerships said appointments were three weeks out, scheduled on 12/1 with Burns. Stated this was a hazerdous waste spill and extremem safety hazzard but dealers made no other offer of help. Before filing complaint called Hyundai corp and they told me they would escalate but would take 7 days to get back to me (Hyundai complaint #189991007). no one has called me. In last effort LM with president of Lester Glenn 11/18 at 3:20pm asking to call back and resolve so I would not have to file complaint, nobody called me as of 11/19 at 1pm. Leaking appears to be coming from a While plastic block at the rear of the gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440601November 16, 2021
ENGINE
About 4 weeks ago I was driving about 50 mph and slowed to take a right turn, when accelerating out of the turn I had no power, but the engine was still running fine. I could get up to about 40 mph when I pressed the accelerator all the way to the floor and held it there. I immediately turned around and went to the Hyundai dealership that was just a mile away. The problem was diagnosed as needing a new transmission as first gear was completely gone. We asked the dealership to diagnose any additional problems and they said there were no other issues with the car. The part was ordered and the car sat for 3 weeks at the dealership. Upon being notified the work was done on the replacement transmission we were told that during the final test drive by the technician that the engine had very loud knocking sounds. We were told that a new engine was needed. We are not sure if there is negligence on the part of the dealership service dept. or if there is something else going on. We noticed several other recent issues about this similar engine failures on the NHTSA website and wanted to report this as well. Current mileage is 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440659November 16, 2021
UNKNOWN OR OTHER
truck, not speeding up at times when gas peddle is pushed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440669November 16, 2021
UNKNOWN OR OTHER
At around 55,000 miles, my family vehicle displayed signs of concern by rattling and shaking- especially when I would turn the vehicle. When bringing it for regularly oil maintenance my mechanic had me listen to clear signs of distress within the engine. Knowing I drive my two children with me regularly in this vehicle, he asked me to bring it to Hyundai’s local dealership. On 3/12/2020, I waited approximately an hour and a half to be seen for my scheduled appointment only to be shooed away and told there is no issue. Nobody bothered to run testing or evaluate the issue besides a quick walk by. 7 months later, the problem has worsened and continues to leave me worried that my children and I will be left stranded due to an unreliable engine. The shaking has worsened and the car has produced concerning smells of burning. Hyundai finally admitted that I do need a new engine, but since I am not the original owner, they are not providing replacement. Hyundai engines appear to be a problem in many instances, and I fear this is another situation. Engine failure at 55,000 miles on a 5 year old car is unacceptable and proves safety is not on the forefront of Hyundai’s mission. I appreciate any assistance recalling Santa Fe engines on the 2015 model so the many families who drive this vehicle can do so safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440671November 16, 2021
UNKNOWN OR OTHER
I was driving and all of a sudden heard a rough rattling sound coming from the engine. Hyundai didn’t have time for me, so I had it towed to a local mechanic. Diagnostic: timing chain done but also knocking of the engine. Oil consumption causing this and new engine required. Had it towed to Hyundai a couple weeks later. Same diagnoses- new engine required for engine knocking and failure of internal timing components. Hyundai confirmed the engine oil consumption is bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440454November 15, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Hyundai Santa Fe. The contact stated that while her husband was driving at an undisclosed speed, there was a knocking sound coming from the vehicle. The vehicle was taken to the dealer and diagnosed with engine rod knock and engine failure. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was 99,271.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440484November 15, 2021
ENGINE
In July, I took my 2012 Hyundai to Hyundai Service Department for Recall over defective connecting rod bearings that can wear out prematurely and damage engine. The service department inspected the engine and closed our case. no damage was found. In November 2021 just three months later our car engine completely gave out and we broke down on the road. the service department said it was the connecting rod bearings which caused the damage. but Hyundai refuses to cover the engine under the recall. They say we no longer have an open case. They also say it is not a recall but a Service Campaign and we are over the 150,000 miles warranty. Is this true or should they be honoring the recall? Also they put our safety at risk by not replacing the rod bearings back in July.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440512November 15, 2021
ENGINE
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that as he pulled into his workplace, he saw smoke coming from underneath the hood of the vehicle. There were no warning lights illuminated. The contact stated that he parked the vehicle and left. The contact also stated that the vehicle was burning a significant amount of oil. The contact did not sustain any injuries. A police report was not filed. The vehicle was not diagnosed by an independent mechanic or dealer. The contact became aware of the recall for NHTSA Campaign Number: 17V226000 (ENGINE AND ENGINE COOLING), the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that no issues were found upon inspecting the engine. The contact stated that the failure had been reoccurring while driving. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 170,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11440551November 15, 2021
WHEELS, UNKNOWN OR OTHER
On July 14, 2021, while the vehicle was MOVING, the cable in the spare tire hoist snapped resulting in the spare tire dropping to the ground and getting wedged between the ground and the trailer hitch. Fortunately, this occurred on a side street and the net effect was that the spare tire was partially dislodged from metal wheel and the wheel was knocked slightly out of round. Had this failure happened on the freeway, it could have been a very serious accident, perhaps even a fatality for us or other drivers on the road. This vehicle is kept in a garage, has never been used for off-roading and the spare tire has never been removed/used. Our local Hyundai service department confirmed that there was no observable indicator that would have caused this to happen. There were no noises, warning lights or symptoms prior to the cable snapping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440320November 13, 2021
ENGINE
The engine has a Knock. As if the rod or bearing are lose. The connecting Rod bearings sound loose. It started in my way to Dance class for my daughter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440104November 11, 2021
SERVICE BRAKES
The Downhill Assist system shows a light, and the vehicles brake lights do not work when it is lighting up. It only occurs sometimes, but it causes the vehicle to slow on it's own and the brakes light are not working. I feel this may cause an accident or even an injury due to an accident. I was wanting to know if you could investigate this to see if anyone else is having this possibly dangerous problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439998November 10, 2021
SUSPENSION
The rear trailing arm cracked in half causing my wife to run off the road11
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440059November 10, 2021
SEAT BELTS
The driver seat belt locking mechanism has failed. I tried to replace it with OEM manufacturer parts but have been told by Hyundai that the part is not available, it is on back order but will be discontinued before backorder is fulfilled. My question is how can you discontinue manufacturering a part which is mandated by every licensing state? I have filed a complaint with Hyundai but they have ignored my attempts to resolve this. I need help to return my vehicle to safety standards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439929November 9, 2021
UNKNOWN OR OTHER
When making a sharp right turn and accelerating the car hesitates then catches and accelerates suddenly. It can be very scary when trying to turn onto a busy road. The issue is repeatable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439931November 9, 2021
UNKNOWN OR OTHER
my husband was driving and the engine lights came on and it made a weird noise. He pulled into a gas station and the vehicle shut off. We didn’t dare drive it again. He notice oil leaking onto the ground under the engine. I looked up if there was issues with his vehicle on nhtsa, and saw there was a recall on the engine and hood latch. We did not receive any recall notice at all!! We would have especially brought it in for a engine recall!!! That’s scary with three little ones and a special needs son we take to Memphis StJudes each year. I signed and set an appointment with Hyundai, but it would be till the 17th of November, this month. We were just going to have it towed to them. So instead we towed it back to the house to wait for appointment. My husband contacted Hyundai to confirm appointment and see about loaner car, we have to work. The lady was nice and said she would have the warranty department in charge of recalls call us back. The lady was rude and said there was nothing they could do for us because we didn’t replace the knock sensor upgrade recall!!!!! There is no recall listed on here or on there site! I’m am so frustrated and upset!! This is not our fault. We maintain and keep records on everything and nothing about this has come around or we would of brought it in. Something needs to be done or said. Can you please point us in the right direction?? Please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe