Hyundai Santa Cruz Complaints

312 consumer complaints on file.

#11597697June 29, 2024
ENGINE
Instrument Panel said Navigation system had failed and to check the front sensor. Then the car went into limp mode and infotainment screen displayed - “A possible condition with your Engine Control System has been detected. A full system check is recommended to be done soon. Please contact you local dealership to schedule an appointment.” DTC 65312 was logged by the car. Took to dealer, they couldn't find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593505June 10, 2024
ELECTRICAL SYSTEM
This vehicle was subject to a recall regarding a fire hazard due to faulty OEM wiring harnesses provided with the towing/hitch package. The recall was because of fire risk by the harness and it was recommended the vehicle be parked outside. A repair has not yet been made available by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592442June 4, 2024
POWER TRAIN
so it seems that recall NHTSA Campaign Number: 22V746000 also effects 2023 santa cruz with the dct. While driving got transmission error on gauge once slowed by traffic vehicle would not shift and would just rev, after almost being hit by another car. figure out if you let it rev and then let off gas pedal car would upshift. But this was done by trial and error. this has happened 3 times and first 2 dealer says nothing wrong. code was p193b79. I think the recall to fix these transmissions should be expanded to 2023 and probably 2024 cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588490May 13, 2024
FUEL/PROPULSION SYSTEM
Evaporative Emissions Vent Valve Stuck closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588397May 13, 2024
POWER TRAIN
On 3/22/2024 I was driving my 2023 Hyundai Santa Cruz with 19k miles about 30 mph. My transmission suddenly became jerky without warning and acted liked it did not want to downshift, staying in higher RPMs. When it did decide to downshift, it lurched the vehicle badly. There were no warning lamps or messages prior to the incident. A few seconds after it happened, the check engine light came on, along with a diagnostic notification on my infotainment screen. This indicated a powertrain issue. I then received a notification on my Hyundai Bluelink App regarding a powertrain issue: "Transmission Control System problem, please see dealer".I dropped the vehicle off 3/27/2024 and As of this writing on 5/13/2024 my vehicle has been sitting at a local dealership for almost 50 consecutive days. In the 5 day period between 3/22-3/27 I was instructed it was OK to keep driving the vehicle until drop-off. I experienced 2 more instances of a rough downshift in that time. When I dropped the vehicle off on 3/27, I was told I could take the vehicle home and drive it until they figure out what to do with it and receive instruction from Hyundai Corporate. This was an extremely reckless and dangerous thing to tell me I feel. The local dealer claimed they had not seen this issue before, had to wait for Hyundai Corporate to instruct them on what to do, but a transmission replacement was possible. Eventually they were instructed to replace the transmission oil pump and do a software update. Research shows the 2022 model Santa Cruz had a recall for the transmission oil pump. Recall # 22V746000 "transmission oil pump malfunction, which can result in a complete loss of drive power, increasing the risk of a crash". Yes I believe mine and my spouse's safety, and other's was/is at risk, as this happened as I was driving and there was a previous recall for this exact part. I have informed Hyundai Corporate America of the issue and waiting for responses and resolutions from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588006May 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Just had the fuel induction serviced day prior to issue. Started car normally. Went to accelerate and no power. Car crawled forward and would not go past 25mph at a slow crawl. Stopped turned of engine and restarted. System to be working normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584624April 22, 2024
ENGINE
Our 2024 Hyundai Santa Cruz SE had a loss of engine power while attempting to accelerate into traffic after stopping at an intersection four times since purchase in November 2023. The engine did not go above idle for approximately 15 seconds while the gas pedal was pressed half way down. The vehicle barely moved into the road and then gained power after what seemed to be the same as limp mode. No codes were set, no warning lights, no unusual noises or vibrations. Vehicle runs great at all other times. These vehicles were recalled in 2022 for a faulty transmission pump and software that caused this issue. Why does Hyundai still allow it for a 2024 model? Also, the backup camera stays on when driving forward now. We have the vehicle at the dealership awaiting their feedback
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583389April 16, 2024
STRUCTURE:BODY
On [XXX] I was in Pennsylvania packing my car to make a trip back home to New Hampshire. I closed the tailgate and it fell off and hit the bumper which dented the tailgate. i was able to put it up on the truck. When I checked further I was able to put it back but stopped often on my 7 hour trip to make sure it was latched. I was never informed that this could happen and my sales person and customer service for Hyundai was not aware of this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582455April 11, 2024
VEHICLE SPEED CONTROL
I was traveling from Tennessee to Indiana on [XXX] going about 76 mph. I attempted to switch lanes and at the same time the other vehicle decided to speed up as the semi behind started speeding up. When my 2024 Santa Cruz Turbo (which only has 12,000 miles) jerked and started slowing down, the check engine light came on and it started declining acceleration. I mashed the gas and nothing happened (I was in Normal MODE- not smart mode, not sport mode, and not snow). I literally almost died as 2 very large trucks are coming at me full speed as I'm descending speed. I swerved off the road into the grass medium and was able to get out alive. However, the Hyundai is still not accelerating the RPMS will go to max and I’ll only be at 50 mph. I googled online and apparently this is been going on since 2022 with a several of Hyundai cars not just Santa Cruz; The Tucson, Santa Fe, and Santa Cruz were just some of the reports I read. I have a video however it will not allow me to upload it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581801April 8, 2024
SERVICE BRAKES
Brand new car, Front rotors had to be cut to stop a bad shaking of steering wheel and car. They only left 1/2 mm left of usable service life. New rotors are 30mm. Replacement is at 28mm. Service department left me with 28.5mm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580015March 28, 2024
UNKNOWN OR OTHER
Vehicle goes into limp mode not allowing you to go over 25 miles per hour. Happens randomly and unexpectedly causing you to about be rear ended. Once you pull over and shut vehicle off and restart it is normally ok for an unknown period of time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579874March 28, 2024
UNKNOWN OR OTHER
I was accelerating onto an interstate and my vehicle would not accelerate. My foot was to the floor on the gas but would not go above 35mph. I had to turn around on a on ramp , drive on the grass and limp my way home at 35 mph. No warning lights appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574969March 1, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
I was trying to accelerate with pushing the gas pedal and the truck would not go any faster than 22 mph. This went on for 15 minutes until the truck was turned off and restarted. It seemed to be corrected with turning the vehicle off. No engine warning lights came on and the vehicle was in drive the whole time. The concern was not being able to accelerate on the on-ramp to the main highway. The vehicle has not been inspected by anyone at this time. The problem could not be reproduced after it occurred today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573244February 21, 2024
ENGINE
Transmission lost power and Hyundai had to replace the Transmission at 20,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572804February 19, 2024
TIRES:SIDEWALL
The tire split on the sidewall from tread area to almost where it touches the metal rim it is mounted on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572576February 18, 2024
UNKNOWN OR OTHER
EPB and Auto Hold lights were lit on the instrument cluster in yellow. Power was diminished and once stopped and the car in park, doors would not unlock. Starting and then stopping the car would not reset the lights nor allow the doors to unlock. Fixing the issue requires a second person to raise the hood, and disconnect the positive terminal on the battery to allow the computer to reset. Reconnect the positive battery terminal all the lights were out and more importantly the doors would unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572354February 16, 2024
VEHICLE SPEED CONTROL
Driving through my neighborhood. Went to enter a Hwy and tried to accelerate. Could only go about 25 mph. with engine speed fluctuating. Checked to see if I had hit paddles by mistake. That is what it felt like. Pulled over put in park. checked for dash notifications none. Got up to about 45, speed fluctuations again. Pulled over turned off ignition. That fixed the problem. Safety concern if traffic was heavier, I would have been rear ended easily. Was no place to pull over right away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572157February 15, 2024
EXTERIOR LIGHTING
The contact owns a 2024 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed at night and approaching either an incline or decline, the contact became aware that the headlamps failed to provide adequate top and bottom coverage of the roadway. No warning lights were illuminated. The vehicle was taken to the dealer, who adjusted the headlamps, tilting the headlights further upward. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, and the headlights were readjusted, but the headlights failed to provide adequate illumination. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569308February 1, 2024
UNKNOWN OR OTHER
Driving Santa Cruz Limited 2024 down the highway when the tailgate lowers by itself. It has happened twice on me. My key fob was in center console of vehicle. Reported incident to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566670January 20, 2024
UNKNOWN OR OTHER
1- 1226/24New car-mileage- 300 miles-driving on turnpike at 70 mph truck lost power/ momentum slowed to 40mph before vehicle would move forward again 2- driving in school zone 25mph truck loses power/momentum 3--mileage 1375 driving in traffic at 40mph same as above taken to dealer states no codes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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