Hyundai Santa Cruz Complaints

312 consumer complaints on file.

#11638292January 24, 2025
POWER TRAIN
I am experiencing shuddering when accelerating from stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638148January 23, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
After driving vehicle for 20-30 minutes. I receive on the dashboard an error message that the Driver Assistance System is not working properly. This has happen even if the sensor is clear of any type of debris or objects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636902January 19, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle is constantly slamming on the brakes when leaving a parking garage. Users have to turn the feature off every single time we enter our vehicle instead of it being saved to our profile. 2023 model allowed us to select warning sound only if we preferred. I'd hate to see this feature activate while it's raining. It is wayyy too sensitive even with the late timing option selected. Only a matter of time before this feature causes at fault wrecks. Hyundai needs to make this feature optional to the user at least
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636148January 15, 2025
SERVICE BRAKES
Electric parking brake, driving at 70mph on freeway and Electric parking brake engaged. Almost lost control of vehicle and crashed. Stopped vehicle and turned ignition off let sit for 3 minutes and restarted. Problem cleared able to drive home with out issues. Called dealership to get vehicle in for service. Days later electric parking brake engaged again well driving at speed of 25mph. Again almost crashed. Dealership stated that problem with electric parking brake cables. Dealership replacing cables and rear brake calipers but going to take over a month to get replacement warranty parts from Hyundai
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635261January 10, 2025
VISIBILITY/WIPER
While driving in wet snow, the front windshield wipers stopped working. The windshield was clear, interior was warm, defrost was running, all normal winter settings. From my internet search, seems like this is a known issue, snow building up between the blade and the home position not allowing the wiper to complete its cycle, disabling the motor. Once cleared it will work again, but stopping wipers at speed is quite dangerous, not to mention pulling over on a icy road to rase the car hood to clean. Very unsafe. Internet forums says its been going on for years, why is this not been addressed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635156January 9, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
My 2023 Hyundai Santa Cruz, which I bought new, has gone into limp mode twice in 8 months, losing power while I was driving and letting me go no faster than 25 MPH. The first time, in April 2024, I was on [XXX] in Hartford CT. I called 911 because I was certain I would be hit by a car. There was no warning lights to indicate a problem. I was able to get off the highway and had it towed to Meriden Hyundai in Meriden CT. They said they could find nothing wrong. On [XXX], my vehicle went into limp mode again. I was able to drive it to the same dealer since I work nearby. Again, they say they can't find the cause. I have been without a vehicle since then. The car is a danger to drive, and Hyundai has not resolved the matter, though I've been in contact with corporate representatives. Limp mode has caused many crashed across the country. It is designed to protect a car from a mechanical problem - but the system itself puts drivers at great risk. My hope is the NTSB will investigate my case and this national problem before more people are injured or killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635010January 9, 2025
STRUCTURE:BODY
This has happened twice in the last 3 months of owning this vehicle. Both times were luckily in uncrowded slow speed areas, and I had nothing in the bed. First time was in a parking lot (without my tonneau installed), the Most recent incident happened as I was reversing out of my driveway and as I Put my Vehicle in Drive slowly moving forward my Tailgate opened Unexpectedly (with a tonneau installed). My tail Gate Did not open fast, it was its standard controlled open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633032December 30, 2024
ENGINE, FUEL/PROPULSION SYSTEM
This is my 2nd complaint re: the same issue. Loss of power during driving. Unable to accelerate. I need to pull over shut off the engine and turn it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632452December 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The Hyundai Santa Cruz has a Driver Forward Attention Warning system. The steering column has a camera that monitors the driver's eyes and face to make sure the driver is watching the road while the cruise control is engaged. The feature shuts down the cruise control if it assesses the driver is not paying attention to the road. The feature does not account for the driver wearing sunglasses, however. It still shuts down the cruise system even if the driver is paying attention while wearing sunglasses. The feature can be disabled on the instrument panel, but it is never actually disabled; it still keeps shutting off the cruise control whether the function is enabled or disabled and is a safety hazard since the driver can't wear sunglasses and use cruise control simultaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630645December 13, 2024
POWER TRAIN
Transmission failed to transfer adequate power to the wheels when the accelerator was pressed from a full stop at the entry point of an intersection. This led to the the vehicle slowly entering the intersection for 2 feet over w seconds. Transmission then transferred full power to wheels. Vehicle was then driven to the entrance of the nearest parking lot, which required a left turn. Vehicle again had only a partial transfer of power to the transmission, leaving the vehicle temporarily blocking part of the oncoming lane which could be dangerous if there was any oncoming traffic. A "check transmission oil" message flashed on the driver screen; however, this vehicle has a sealed transmission and it is impossible for a driver to check. Vehicle was then taken to the nearest dealership for evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630382December 12, 2024
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629181December 6, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Backup camera doesn't work 50% of the time (black screen) when in reverse OR when it works stays on after being put into drive. Has happened numerous times (over 20). Took to dealer, they said if there's no error code, they can't do anything. (Of course it worked fine the 15min I was at the dealer).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627706November 27, 2024
POWER TRAIN
On one occasion on interstate at highway speed during summer, dry conditions I was driving at approximately 60 mph and was not accelerating while maintaining average pace in traffic. For no apparent reason the engine lost all power. I was forced to drift over in a hazardous manner to reach the right shoulder. When the power was lost the engine was still on and operating, multiple presses on the accelerator did not provide any power or increased engine noise. Once stopped I checked that the truck was still in Drive gear, engine was on and parking break or assist was not engaged. The drive Mode button was in the Smart setting. I placed the truck in park and turned off the engine. I turned the truck back on and placed it in drive and the truck began operating normally. I feel this is a safety hazard as an unexpected loss of power could cause a collision or loss of control under driving conditions. I will advise my dealer, dean hyundai ballwin mo when taken for oil change 12/9.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627698November 27, 2024
POWER TRAIN, BACK OVER PREVENTION: WARNINGS
On 2 separate occasions on the highway at 55+ miles per hour during daylight dry conditions summer temperature the following safety hazard occurred; A car approached the rear of my 2024 hyundai santa crux night 2.5L. while on the highway. The approaching car likely at 25’ and closing when the santa cruz engaged the Rear Collision Emergency Brake system. It engaged for only a few seconds, but there was a noticeable brake check event, a severe grinding noise and the red rear collision warning system flashed on the driver instrument panel. I am asking my dealer to check system codes and software when taken Dec. 9 at dean hyundai ballwin mo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625321November 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
While driving at highway speeds with Smart Cruise Control set during the day I put on sunglasses and the driver attention system turned off the system 6 seconds later. I repeated this event set several times at various speeds and driving conditions with the same 6 second failure result. I made the dealership aware of this and verified it with them in the vehicle. Apparently, system uses an IR camera to determine driver attention level via eye contact and does not work with most sunglasses. This seems to be a safety issue the dealership (or the manufacturer) should be the making the general public aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620756October 19, 2024
POWER TRAIN
First shift issue, no warning lights present, was able to get to dealer they hooked up computer and reset/restart vehicle and told me I probably hit gas and brake at same time and it was probably in limp mode. Month later went to store just fine, got back in my vehicle and check engine light was on, shift issues, was told to keep driving for over 2 weeks till they had available appointment, during that time battery died and check engine light went off but shift issues were still there and they had to drive it I believe they said 60 miles to get light to come back on so hyundai would approve transmission replacement. After that finally got replaced and I put almost 4k miles on their rental (yeah... took a while). I was back in less than a week before service transmission immediately indicator comes on, again got to my destination fine, got back in vehicle and I'm on my way back in the dealer again. I was told I was the third transmission back in to get replaced again after a week of being on the road. but wait, battery dies again, warning lights gone and they give back the vehicle. They were nice enough to offer me 10k less than what I purchased it for 6 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620509October 18, 2024
FUEL/PROPULSION SYSTEM
Lack of power upon accelerating. I could slowly get car up to 40 MPH however when trying to accelerate it would lose power. I had to pull over for faster traffic to pass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619977October 15, 2024
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
On 3 separate occasions this has occurred . When accelerating, the engine or power train completely loses all propulsion. Twice I was starting a left hand turn and crossing oncoming traffic. On one occasion I was turning right onto a 50 MPH highway and quickly veered off the road onto the berm. The only item on dash board flashing on the third incident was the cruise control preset and it was flashing 20. At the time I was not using the cruise control and I did not set it for 20. No dash board warning lights lit during the first two losses of power. I reported it to the dealer. Today I had a maintenance appointment and inspection at the dealer. After that inspection, they informed me that they found no codes to identify the issue. I should let them know if it continues. My 3 failures happened at approximately 10,000, 15,000 and 20,000 miles. My safety and that of my passenger were most definitely affected each and every time. After 30 seconds to one minute the full functionality returns as if it never happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619944October 15, 2024
AIR BAGS
Driver 1 will be the Hyundai Santa Cruz traveling northbound on [XXX] at [XXX] . Driver 2 crossed [XXX] 1 directly in front of my vehicle causing extensive damage to the vehicle as well as injuries to the occupants. Vehicle 1 was [XXX] months old at the time. NO AIRBAGS DEPLOYED! All airbags of the #2 vehicle deployed, ALL. Driver 1, was driving 45 mph northbound and never had a chance to slow down, impact was to the right front quarter panel of vehicle 1 to the left rear quarter panel of vehicle 2. The impact sent vehicle 1, the HYUNDAI, onto two wheels and into center media of [XXX] 1. As it rolled over the Dodge caravans left rear tire. The Passenger in vehicle 1, struck the passenger door and the dashboard on the passenger side as well as hitting her knee on the under dash area. The driver was thrown across and struck the passenger occupant on the left side and continued into the passenger. The point of this report is that the airbags never deployed and I have discovered this is a pending lawsuit by several attorneys. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11618907October 9, 2024
UNKNOWN OR OTHER
Hi, my car is a certified 2022 hyundai santa cruz I've been in touch with hyundai and they're very unhelpful. I'm experiencing jerking while creeping uphill or driving in traffic at low speeds as well as in reverse. and its way worse when i have any bit of load in the bed. its extremely invasive, its really dangerous particularly when in reverse, because its hard to modulate the speed properly, when you feather the brakes when rolling into a parking space or reversing to a hook up a trailer it either is dead on power or jerks at a slight speed which makes it difficult to control. this is something that passed hyundai's certified program but concerns me because there is no way its safe. I've lent my car to other people and they were concerned as well. please note i got my brakes and replaced and system bled but the issue persists. additionally I've experienced this issue for over 5000 miles (41k - 47k miles) please consider this complaint because its a legitimate safety issue and i have a feeling its related to this cars transmission woes. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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