Hyundai Santa Cruz Complaints

312 consumer complaints on file.

#11472012July 1, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471174June 27, 2022
ENGINE
Engine stuttering at random like it is going to die out. And a major safety issue four times, so far, with less than 1800 miles on the vehicle, the engine has died mid drive and flashes error on dash that engine is off and to put in neutral and restart. The last 2 dates being 6/12 & 6/26/2022. The first engine shutdown started with less than 500 miles on the vehicle. Very unsafe on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470796June 24, 2022
POWER TRAIN
Was driving along and the truck said pull over immediately and the power train disengage . It slow down in a construction zone with no place to pull over and cars coming right at me . It stopped and was not able to get it at first to restart after four attempt was able to get it to startup but would not pull forward or backward restart again was able to pull forward and get it to go about 40 miles an hour to get off the road. Got it a mile to the dealership was told it will need a new transmission not sure how long to get it. No car or trucks to loan and no rent car to be had. Had to wait till the next week to get one and pay $150 in Tax money for a rent car and still make the payment on the truck this is so wrong .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469628June 16, 2022
POWER TRAIN
Merging onto interstate and experienced loss of power. Slowly accelerated to 50 mph with gas pedal to the floor could not exceed 50mph. No warning lights just sudden loss of power. I had to drive onto side of the road to avoid being hit from cars behind me on interstate. Pulled over and restarted vehicle and drove normally back home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468474June 9, 2022
POWER TRAIN
2022 Hyundai Santa Cruz Limited, 2.5T with 8-speed DCT, with 11,765 miles. This has happened 3 times in a 3 day period. Upon accelerating from a stop, there was a complete loss of power. I applied more pressure to the accelerator and still no power. It seemed like the vehicle was out-of-gear or had an engine misfire. After about 10 seconds, a puff of thick, dark smoke came out from the tailpipe and acceleration resumed as if nothing happened. Upon coming to a stop and exiting the vehicle, there was a smell of burnt rubber coming from under the hood, but I could not locate the source. There have been at least 3 other instances in the last week where there was some hesitation when accelerating from a stop (again, it felt like it was in the wrong gear or there was a misfire) but not a complete loss of power and dark smoke like in the other instances. After each of the above instances, I attached an OBDII tool to look for error codes but there were none.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467083June 2, 2022
POWER TRAIN
Vehicle took longer to start after pressing start button. Upon leaving my driveway, vehicle struggled to accelerate, taking nearly 60 seconds to reach 55 MPH. No warning lights indicated on dash. I manually changed gears with paddle shift, which did nothing. Also changed driving mode from "smart" to "normal" to "sport" which did nothing. Both from exiting my driveway, and later attempting to get up to speed on the highway after a stoplight a crash could have happened as the vehicle struggled to make it into the proper lanes in time. Vehicle is only 2 weeks old, 670 miles. Vehicle was not making any unusual noises. In summary, vehicle was barely accelerating despite peddle being all the way pressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466622May 29, 2022
ENGINE
Getting an error multiple times under 500 miles. It has been coming and going since 200 miles. Transmission system error! Check transmission oil immediately. This is going on with multiple Santa cruzs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466585May 29, 2022
VEHICLE SPEED CONTROL
Upon accelerating vehicle jumps rpms6000-7000 and does not accelerate. Vehicle needs to be turned off to function properly again, it gets stuck in high rpm’s with no acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466555May 28, 2022
ENGINE, POWER TRAIN
The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464351May 12, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2022 Santa Cruz 764 miles. Washed vehicle April 1st with hose, water & soap bubbles in grill of DRL. I was told that its a lens cover & not the LED DRL, but it collects and holds water & soap. I can't clean in there. Field service engineer came out, deamed normal by Hyundai, grill & lens are not sealed. Unacceptable, water collecting by electrical component. Can't get behind lens cover to clean. Eventually im going to have a film in there, and DRL won't work as they should. If soap and water get in now, what happens during winter when it gets road spray from rock salt melting snow and ice turn things to a slush? Who's going to clean that? What happens when the water turns to ice? I mentioned windshield gets foggy and has to be cleaned inside, I was told to use my defroster to clean it. There is no defroster in grill. I'm seeing water collect by an electrical component and soap during a wash. Thats now, the winter road spray won't be as kind. Those are not individual lights, it's one component of 4 lights. The longer this goes on, the effectiveness of those lights will go down. That's not gonna help me at night. Those lights are expensive and you have to have the entire panel replaced. Im not a mechanic or body & fender man. Who's going to pay for that? But, the big question is, "why aren't these lights sealed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463574May 6, 2022
POWER TRAIN
On March 31, 2022 my Hyundai Santa Cruz SEL Premium flashed a warning to pull over immediately. The engine lost power. I had the gas pedal floored but it wouldn't move. I stopped in the middle of the road, shut the car off and turned it on again 3 times before getting the car to drive. The car sent an email saying it was a transmission problem. I called the dealership and had it picked up. They determined it was a bad chip on a pump for the transmission. Three weeks later, after numerous attempts to get an update, the dealership told me the Hyundai Corporation wouldn't allow the pump to be replaced. The dealership has to replace the entire transmission. The estimated date of arrival to California is June 16th! Then it will have to be shipped to Hawaii. This is infuriating. I leased the car 10/16/21 and it only has 2799 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462198April 26, 2022
EXTERIOR LIGHTING
The low beam headlight position creates a "shadow shelf" in the middle of the windshield making visibility poor while using only the low beams. This is made worse in inclement weather. This is a hazard as the illuminated area distance is drastically less than that of most other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461935April 24, 2022
ELECTRICAL SYSTEM, POWER TRAIN
I purchased a 2022 Hyundai Santa Cruz, Limited edition. The vehicle went into neutral while driving on a busy highway. There was no forward or reverse gear operation. I had to call the local police to block off the lane till a tow truck arrived. After 60 days the dealer finally located the problem. A ground wire to the transmission control module came loose and caused the vehicle transmission to fail. The ground ID Number was GE204 and is located inside the left front fender. This problem took 2800 miles to occur. I feel one ground connection should not cause this type of safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461372April 19, 2022
POWER TRAIN
I was driving in a residential area, and my vehicle indicated that I should pull over immediately. During that time, the shifting was hindered and top speed was limited (below posted speeds). When I stopped, my vehicle would not move forward or backward again. This is the second time that this vehicle has had an issue where it would not shift or be able to achieve posted speed (the first time happened on an interstate highway and the top speed was about 40 miles per hour). This failure in being able to maintain appropriate speed and also not moving forward again after stopping is very concerning when in traffic. My vehicle was inspected, the high pressure pump was indicated to be at fault, and the transmission (housing the pump) was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460237April 9, 2022
UNKNOWN OR OTHER
Several times, when sitting at a stop sign or red light, I will press on the gas’s to go forward. The engine revs, the rpm’s go very high but there is little forward exceleration. This one time almost caused an accident as a car almost hit me because I could not make the car move faster. I have had the truck for just over two months and has happened many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459550April 4, 2022
ENGINE
E.ngine took longer than normal to start. After starting, I drove 1/4 mile and engine had no power at all. RPM would rev but no power. Pulled over and stopped. Restarted vehicle and everything returned to normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459153March 31, 2022
POWER TRAIN
This car only has 150 miles on it. At 50 miles an hour the transmission refused to shift & the car RPMs surged with a loss of power. It remained at 5000 rpms with my fott OFF the accelerator. I then needed to manually shift out of automatic it to get it to drop the RPMS start driving again. It was dangerous & another person might not have known how to get going again & caused a chain reaction accident at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458360March 25, 2022
UNKNOWN OR OTHER
Sudden loss of power. I was pulling away from a traffic light. I stepped on the throttle and found the engine unable to respond. I had just enough power to reach 20 MPH. The engine never quit. No warnings or cautions were displayed. Pulled over and shut off the vehicle. Did a quick visual inspection and found nothing out of place Waited a few minutes, restarted and all is back to normal operating condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455969March 10, 2022
EXTERIOR LIGHTING
My Santa Cruz headlights have a dark shadow on the drivers side while driving at night. It is extremely distracting and it can be a danger. The blind spot is very obvious. It can lead the driver to look at the shadow instead of the road as well as a portion of the headlight projection is not illuminating the road. The 2022 Tucson has the same front headlight configuration and while searching the Hyundai forum, the same problem exists for that vehicle. This is a constant problem while driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455145March 4, 2022
UNKNOWN OR OTHER
Engine shut off on its own at low speed (4 mph) while driving in a parking lot and a warning light indicated to put the car in neutral and restart the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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