Hyundai Santa Cruz Complaints

312 consumer complaints on file.

#11487090September 29, 2022
EXTERIOR LIGHTING
Low beam lights shine very low and only light about 20’ ahead. On Arkansas curvy country roads, it is difficult to see what is on the road ahead. I have talked to dealer and was told nothing can be done to improve them. Mine are LED. This has been a problem since purchase in April. I avoid night driving because of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486239September 24, 2022
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was driving on the highway (55mph) with my two children in the backseat. My vehicle started slowing down quickly even with my foot on the gas. There was no warning, no lights on the dash lit up warning me there was anything wrong with the car. The rpm’s we’re going up but it was like there was no power to the car. I got off the highway onto a side road as fast as I could do I wouldn’t get hit. Then I pulled off to the side of the road. I put it in park and turned it off. I tried to turn it back on and it would start. After a second attempt it turned on but was really rough and felt like it would stall. I used blue link to call for a tow truck. Then I called the dealership to tell them since I’ve only had the car for 9 months. I tried to turn the car back on and the dash said battery discharging due to electrical and it turned off before I could read the last word. Tonight checking my email blue link sent an email stating a possible condition with the engine control system. The vehicle was towed to the dealership where I bought the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484957September 17, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
Driving at 60 mph. Car stopped responding to accelerator. I was forced to pull off the road. Not a safe situation due to traffic. Turned off car and restarted. The car would then accelerate normally.. There was an error logged stating that " A possible condition with your Engine Control Module has been detected. A full system check is recommended to be done soon. Please consult your your local dealership to schedule an appointment. This is a common problem occurring on numerous Santa Cruzs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484813September 16, 2022
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
Hyundia Santa Cruz was purchased Aug of 2021 and it has 5,655 miles on it. After making a stop, sometimes the Santa Cruz does not want to accelerate when pressing down on the accelerator pedal. While pushing more on the accelerator pedal to make the vehicle move, after a second or three elapses while still pressing on the accelerator will cause the vehicle to suddenly lurch forward at a rate of speed too fast and I have to immediately slam on the brakes to regain control of the forward motion of the vehicle to avoid hitting the vehicle in front of me. I took the vehicle to a dealership today (9/16/22). No codes or errors were found by computer check or by a technician driving the vehicle. Dealer comment on the paperwork "Unable to verify concern at this time". Next comment on paperwork, "There is a software update that will remedy this concern". I refused the software update, as I have read numerous comments from online forums of customers having issues after dealership upgraded software. If they are unable to verify the concern, how does the dealership know the software update will remedy the issue that they cannot verify the vehicle has. Dealership paperwork also states, "Shifting issue will continue if software is not updated". It is NOT a shifting issue; it is an uncontrollable/unreliable acceleration issue. This vehicle will be put in storage on 10/18/22 and not taken out of storage until mid-May of 2023. In May of 2023 I will investigate the software update in hopes that Hyundia will have a more stable software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484633September 15, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
When pulling out onto a major HWY, the vehicle lost power. Vehicle acted like it was in "neutral" but engine wouldn't rev when pressing gas and rpm was bottomed out. Vehicle then would not shift out correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482927September 5, 2022
POWER TRAIN
While driving down the road the transmission went out of gear and I lost all power to the wheels. After pulling over and trying to shift from park and back to gear it wouldn’t go into gear and I was left stranded on the side of the road at midnight after work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482154August 31, 2022
ENGINE, POWER TRAIN
On June 21, 2022 around 10:55AM, while driving in the center lane on I-75, close to Ocala, Florida, warning sounds and a message on the panel indicated, "Warning, stop the vehicle intermediately" . Doing 70MPH on heavy traffic with a huge truck to my right and cars doing over 70MPH on the left lane, the engine stopped responding with no acceleration to safely reach the emergency lane. The following seconds were simply very scary when all of a sudden my car was loosing speed quickly exposing me to be hit by cars that I'm sure were not ready for my deceleration. I was simply lucky to quickly coast to the edge of the road. Called Hyundai road assistance and after 5 hours on this black car, under sun and over 94°F a tow truck arrived. After 10 weeks, the car is still waiting for a new transmission at Jenkins Hyundai of Ocala, Florida.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481544August 27, 2022
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Problem 1 - The vehicle has stalled twice at low speed (less than 5 mph). Both times I had just pulled away from a parking space, coasting (or slowing) before a STOP sign and the vehicle dies. It beeps loudly, says shift to Neutral and restart. It did restart both times. This happened both times while being in SMART mode. I drove it about a month in NORMAL mode between stalls and the issue did not happen. Maybe a coincidence, maybe not. I have had the Santa Cruz less than 2 months. Problem 2 - While accelerating away from a stop, it seems the vehicle revs and does not accelerate, almost like it is not in gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480736August 23, 2022
ENGINE
I have had this vehicle for less than 2 months, and the engine started knocking after about 800 miles. This seems to occur after putting about 100+ miles on the car throughout the day, letting it rest for a few hours between the long driving sessions. The knock occurs on first start up the next day. This is my second Santa Cruz that I have had in 3 months, as the first one did the same thing and they stated the engine has failed. Multiple calls to corporate and dealership visits and the issue is still occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480061August 18, 2022
POWER TRAIN
While driving the car today, we had no power above 2200 RPM. When we went to pull out from an intersection, the car just puttered into the intersection, forcing me to try to get the car off the road as much as possible to avoid being hit by oncoming traffic. Once I was able to get the car moving, we immediately took the car back home in hopes of getting this issue repaired prior to it being in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479307August 15, 2022
ENGINE, POWER TRAIN
On 08/13/2022, I was driving from Miami, FL, already 2 hours on the road and like 9:45 PM I was driving with my wife on the Interstate I-95 in the City of Melbourne, state of Florida, and stop at the I-95 North Bound Rest Area to use the rest rooms and change driver seat with her. Then 10 minutes later we resume our travel and after entering the I-95 again, the vehicle suddenly went into some type of limp mode and lose power while merging in the I-95 and I had to do an emergency maneuver to the right shoulder to avoid being hitted by another vehicles. After stoping, I turned off the ignition and back on again, since I was on a place not too safe I continued the driving back home. No Check Engine Light was on whatsoever. The vehicle was driven normal for the next 20-30 minutes, then while driving State Road 192 and while driving 65-70 MPH, the engine stalled again. I had to stop in the middle of the darak and empty road on the right sholuder with my Emergency Lights on. I tried restarting the engine and the limp mode still and I got the Check Engine Light on and steady. I called pushing the button for the Hyundai BlueLink inside the car and nobody answer the emergency number. I verified the BlueLink application on my phone and then noticed a code for the malfuntion. DTC: P030100, DTC System: Powertrain, DTC Sub System: EMS After 2-3 minutes I was able to continue driving home, when I pushed the pedal I felt the condition like loosing cylinder power this time and I pushed hard, the vehicle then suddenly was able to accelerate as normal and I was able to get home. After that I was able to drive the vehicle but I am not sure it is safe or not. I contacted the dealer Holler Hyunday at Winter Park Florida, and they gave me an appointment for 08/23/2022. I need my transportation issue resolved before that date since is my only vehicle needed to work and make wages. As a note this happened driving in Smart Mode. I will contact Hyundai to escalate this case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478833August 11, 2022
SERVICE BRAKES
On July 31, 2022, I started the Santa Cruz normally, and my wife and I drove to the exit of our neighborhood (approximately 1⁄2 mile). I turned left out of our neighborhood, and proceeded downhill. After reaching a speed of approximately 25-30 mph, a car in front of me began to brake to take a left-hand turn. Upon applying the brakes, I experienced a catastrophic brake failure. The brake pedal felt hard as a rock, and even pressing the brake as hard as possible, I was able to achieve only 5-10% of normal brake effort, and the Santa Cruz slowed only very gradually. Fortunately, the car in front completed its turn before I arrived, or I would have been forced to hit the car or veer off the road to avoid a collision. I managed to exit the road on which I was driving within a few hundred feet, and turned onto an empty street on the right. At this point, I managed to stop the car, shifted to Park, applied the parking brake, and turned off the truck. I restarted the truck, at which time the display in the truck displayed warnings for “Check ESC” and “Check ABS”. Prior to this braking failure, I never observed any previous warnings that such an event might occur: - I have never observed any warnings related to ESC - I have never observed any warnings related to ABS - I have never observed any warnings related to brake fluid level - I have never observed any brake fluid leaking from the truck - I have never had any issues with braking effort At first glance, it appears that there may be some type of software or computer failure affecting the truck that resulted in a catastrophic loss of braking, which is completely unacceptable. Had this event occurred just a few minutes later, I would have been traveling at highway speeds and this failure could have easily resulted in fatalities. The truck continued to display the same warnings and the brakes continued not to work. As a result, the truck was towed to the dealer where it was purchased for evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476925August 1, 2022
POWER TRAIN
Vehicle would not shift into any of the gears after turning on. Still waiting for details. dealer mentioned the transmission fluid pump failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476640July 30, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
While driving between 30 to 40 MPH the vehicle jerks. It feels like the transmission is not getting in gear and it slows down. Then the engine and transmission kind of engage and it goes back to normal. I have tried to figure out as to when specifically it does it but it does it at different time and situations. I have not driven it again in the highway since when it slows down vehicles behind me have to slow down also. I have had some instances where the vehicle is to closed to me or not paying attention and when it happens I hear those drivers blowing their horns as if I was slowing down on purpose which I wasn't. My opinion is this is a safety issue since the vehicle could be hit from behind, have an accident, injuries or even death. I keep reading the issues with this problem and the complaints keep coming. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476283July 28, 2022
POWER TRAIN
The transmission says transmission error check transmission oil immediately then does not move unless you shut the car off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475990July 26, 2022
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
Purchase the 2022 Hyundai Santa Cruz with under 30 miles. At 329 miles was driving on a road going about 40mph and the big Check Forward Safety System warning light came on inside the tachometer screen. The car started to slow down, and wasn't responding to the gas pedal. Then the dashboard had the following lights on: Check engine, front collision, downhill, EPB, Auto hold, traction control. Also the triangle with explanation point was on below the tachometer with a red bubble with the number 3 inside of it. Luckily I was able to roll into a parking lot. As the car was stopped and still running, without gas pedal working, the engine was revving between 1400-1600 rpms and the engine sounded very bad. The diagnosis light from the check engine light show up as POWERTRAIN - DTC - PO65312 Turned the car off and let it sit for a minute before starting again and only check engine light was on. Was able to drive home a couple minutes away and had the car towed to the dealership. Dealership had the car for almost 2 weeks and the paperwork just shows that they weren't able to duplicate the issue so they cleared the code. The service manager on the phone said they updated the system and said it was most likely an issue with the front radar system. Fast forward now the car has 3422 miles on it. Car was in the garage and I started it. It was running for under a minute and the same exact issue had happened as the first time. Same dash lights, same engine code. Had car towed same day to Hyundai dealer. A couple days later I was told the issue was the throttle body assembly. They replaced the throttle body, checked all the connections and cleared the code. Fast forward again to 4134 miles on the car. Was traveling on a parkway going about 65mph and the same exact issue happened again. Luckily I was able to get over and exit the highway all without the gas pedal not working. Three times with the same issue after being fixed twice is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475623July 25, 2022
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
During the 6 months since I've purchased this vehicle, the power has intermittently, stalled upon pulling off from a traffic light, or excellerating onto the freeway, or while turning and pulling up onto a supermarket's parking lot. It revs up loudly, but without any power nor excelleration, without any warning. I'm always afraid that someone will run into my rear end because drivers behind me have no way of knowing that my car has suddenly stopped being able to excellerate. It keeps making the loud noise as if it's no longer in Drive, or the right gear as I'm pressing down on the excellerator peddle. It does this for approximately 10 seconds each time that it has happened. Had car in for service, first maintenance appointment, and for them to find out what's causing the transmission to keep failing, and to correct it, last Thursday, on 7/21/22. I was told that everything checked out okay, and that they drove the car, and couldn't reproduce the transmission problem that I've been having. Well, everything is clearly not okay, whether it's intermittent or not. This is very dangerous, but unfortunately, I can't will this to happen at any specific time, that I'm able to get a service appointment, in order for it be reproduced by the technician. I left the dealership with no resolution to my most important reason for scheduling the service appointment. I left with an oil change, tire rotation, a fluid level top off, but was notified that now, I had a screw in one of my tires. Then, the very next day, I experienced it happen again. I'm very concerned, each time I drive my new car, about the potential for this sudden loss of power. This is extremely unsafe, scary, and anxiety producing. I should be enjoying my new car. I've searched Santa Cruz owners forums and other sites, to see if other owners are experiencing the same, or similar problems with their vehicle. Some say they've reported the concerns to dealership and to the manufacturer, with no response. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475136July 21, 2022
POWER TRAIN
Complete transmission failure on the highway without warning. Issue occured at 12,237 miles on the vehicle. While traveling under cruise control at 75MPH on the highway in the far left lane and the dashboard lit up and told me to pull over immediately. There were no warning signs ahead of the failure. No warning lights or any mechanical noises/vibrations to indicate the transmission was about to fail. I had no drive and was unable to accelerate and had to make my way across 4 lanes of traffic without the ability to accelerate at all which was very dangerous and I was fortunate nothing happened to myself or anyone else. I pulled off to the side of the highway and once the vehicle was power cycled I had a check engine light. No drive was available and the vehicle refused to move under it's own power. The vehicle was immediately towed to a Hyundai dealership, who after a 2 week delay confirmed it was a total failure in the transmission. DTC Code: P1CD0 The dealership called it into the engineering team, and they stated there was a "fluctuation in oil pressure in the transmission and the engineering team recommend replacing the whole unit". As of right now I am still waiting on the transmission replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474243July 16, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
My 2022 Santa Cruz experienced an apparent fault of the automatic transmission control during operation on a ~20 mile trip including city and highway driving. Weather was low 80s and dry. Symptoms were sluggish and delayed upshifting; loss of acceleration power. The issue was most noticeable while attempting to accelerate uphill; several times the vehicle topped out at 25-30 mph when going uphill and failed to accelerate further. As one of these occurred during moderate traffic while entering a highway on-ramp, I think this is a serious safety issue. I was able to pull to the side and eventually regained control of up/downshifting by placing the transmission shift lever in manual control - fortunately the transmission seemed to respond to manual up/down shifting and I was able to eventually accelerate to a safe highway speed (65mph). After a short ~2 mile drive on the highway I got off on the next exit and when stopped at the end of the exit ramp, turned the vehicle off and on. Following restarting the vehicle, automatic shifting seemed to operate correctly for the remainder of my travel (another ~20 miles of driving). During this malfunction I did not see any unusual indicator / warning lights on the dash or any indication that the vehicle wasn't in normal automatic driving mode. Reporting features such as the "vehicle health report" indicate that the vehicle had no issues, diagnostic messages or service due.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473499July 12, 2022
ENGINE, POWER TRAIN
Left my neighborhood and as I pulled away from the stop sign the 1-2 shift felt abrupt, which has never happened before. No other issues were noticed until I got about a mile from home and my Santa Cruz wouldn't accelerate past 25-30 mph. The transmission wouldn't shift and the engine wouldn't rev past 3000 rpm. I pulled over at the closest spot I could find and restarted my vehicle and made it to work with no other issues. No warnings were present on my dash, and the problem seemed to remedy itself. I will keep an eye on it and also cross my fingers that this isn't the beginning of a DCT issue at 4300 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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