Hyundai Kona Complaints

964 consumer complaints on file.

#11300596January 20, 2020
ENGINE, POWER TRAIN
WAS DRIVING HYUNDAI KONA DOWN THE FREEWAY. I SMELLED A BURNING SMELL, I SAW THE CHECK ENGINE LIGHT BLINK ONCE. THE CAR WENT INTO LIMP MODE AND I STARTED PULLING OVER TO THE SHOULDER. STOPPING ON THE SHOULDER, I NOTICED SMOKE COMING FROM UNDERNEATH THE HOOD. I EVACUATED THE CAR AND WITHIN A FEW MINUTES, FLAMES WERE PRESENT. IT WAS BETWEEN 2-3 MILES START TO FINISH.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11300587January 20, 2020
SERVICE BRAKES
AUTOMATIC EMERGENCY BRAKING ACTIVATED UNEXPECTEDLY WHILE DRIVING IN A HIGHWAY. VEHICLES AHEAD WERE STOPPED OR SLOWING DOWN AND I WAS STARTING TO BRAKE AND THE CAR ACTIVATED THE EMERGENCY BRAKING BRINGING THE CAR TO A COMPLETE STOP EVEN THOUGH THERE WAS NOT IMMEDIATE DANGER OF COLLISION, THERE WAS MORE THAN A CAR SPACE BETWEEN MY CAR AND THE STOPPED CAR. THE CAR BEHIND ME HAD TO VEER OFF THE ROAD NOT TO HIT ME. A SIMILAR SITUATION HAPPENED TWICE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290290December 20, 2019
POWER TRAIN
WHEN I COME TO A SLIGHT UPHILL INCLINE, SLOW DOWN WITHOUT FULLY STOPPING, AND THEN ATTEMPT TO ACCELERATE, THERE ARE TIMES WHEN THE TRANSMISSION FEELS AS IF IT IS IN NEUTRAL. THE ENGINE WILL REV UP TO APPROXIMATELY 2000 RPM BUT THE VEHICLE WILL NOT ACCELERATE FOR APPROXIMATELY 1 SECOND. THEN ALL OF A SUDDEN, THE CAR WILL ACCELERATE FORWARD AT A RAPID PACE. IT SEEMS AS IF THE TRANSMISSION IS IN BETWEEN GEARS AND THE TRANSMISSION THEN SUDDENLY REALIZES THAT IT NEEDS TO ACCELERATE AND THEN WILL ACCELERATE USUALLY AT A FAST PACE. THE FEELING IS THAT OF A MANUAL TRANSMISSION WHEN THE CLUTCH IS RELEASED WHILE THE ENGINE IS AT A HIGHER RPM. MY CAR HAS THE TRADITIONAL 6 SPEED AUTOMATIC AND NOT THE DUAL CLUTCH TRANSMISSION. THIS IS AN INTERMITTENT ISSUE AND THE CAR WAS BROUGHT TO THE DEALER'S SERVICE DEPARTMENT. THE TECH STATED THAT THE TRANSMISSION WAS WORKING FINE AND THERE WERE NO NEW SOFTWARE UPDATES FOR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281641November 21, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
UPON COLLISION (FRONT END) AT ABOUT 35 MPH THE VEHICLE BURST INTO FLAMES AND CONTINUED TO BURN UNTIL THE FIRE DEPARTMENT SHOWED UP. IN ADDITION, THERE MAY BE AN ISSUE WITH THE SEAT BELT MECHANISM. DRIVER'S CLAVICLE WAS FRACTURED AND DISPLACED UPON IMPACT.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11281003November 19, 2019
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2019 HYUNDAI KONA. WHILE DRIVING APPROXIMATELY 70 MPH, THE FORWARD COLLISION AVOIDANCE SYSTEM SUDDENLY ACTIVATED, WHICH CAUSED THE VEHICLE TO ABRUPTLY SLOW DOWN. ALSO, WHILE OPERATING THE VEHICLE, THE DRIVER'S SEAT HEATER ERRONEOUSLY ACTIVATED AND THE DOORS WOULD NOT AUTOMATICALLY LOCK WHEN SWITCHING TO THE DRIVE POSITION. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. JIM BURKE HYUNDAI (4445 13TH ST NORTH, BIRMINGHAM, AL) WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258755September 28, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN LEAVING HOME THE VEHICLE HAD LITTLE ACCELERATION AND POOR SHIFTING. TOOK TOO MUCH TIME MERGING INTO TRAFFIC. AFTER CONTACTING THE LOCAL DEALERSHIP THE PROBLEM CLEARED UP AS IT HAD DONE BEFORE. DROVE TO THE LOCAL HYUNDAI DEALERSHIP. OBDII CODE READ P0193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254395September 10, 2019
FUEL/PROPULSION SYSTEM
LITTLE TO NO ACCELERATION WHEN GAS PEDAL IS DEPRESSED WHILE IN MOTION. LOSS OF POWER WOULD SUDDENLY OCCUR. TRANSMISSION WOULD NO LONGER SHIFT PROPERLY. THIS HAS OCCURRED TWICE SINCE NEWLY PURCHASED MAY 31, 2019. FUEL INJECTOR WIRING HARNESS WAS REPLACED AFTER THE FIRST OCCURRENCE. PROBLEM COULD NOT BE DUPLICATED AFTER THE SECOND OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243497August 13, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
CAR ANTENNA BROKE OFF WHILE DRIVING ON THE INTERSTATE. POSSIBLE PROJECTILE THAT CAN CAUSE AN ACCIDENT. AIRCONDITIONING SYSTEM IN THE CAR SMELLS LIKE MILDEW. POSSIBLE PROLONG EXPOSURE THAT CAN CAUSE A HEALTH HAZARD. IT ONLY HAPPENS WHEN THE CAR STARTS EVERY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231681July 14, 2019
POWER TRAIN
CAR AT TIMES WILL NOT ACCELERATE FROM A STOP FOR 2 TO 3 SECONDS AFTER ACCLERATER IS PUSH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228350June 29, 2019
UNKNOWN OR OTHER
STARTUP AND DRIVING FOR 15 MINUTES BCW WARNING SYSTEM DISABLED RADAR BLOCKED MESSAGE COMES ON, YIELD SIGN WITH EXCLAIMATION POINT COMES ON, AND THE BUTTON THAT TURNS THE SYSTEM ON/OFF LEFT OF STEERING WHEEL GOES OUT ERROR STAYS APPROX 20-25 MINUTES AND THEN RESETS ITSELF PULLING OFF ROAD, AND RESTARTING THE CAR, IT WILL ALSO CLEAR THE ERROR, WE HAVE WIPED AND CLEANED BUMPER AND SENSOR AREAS, HAVE HAD CAR INTO 2 DEALERSHIPS, THEY SAY SYSTEM IS OPERATING AS IT SHOULD, CAN NOT REPRODUCE PROBLEM. THIS ERROR HAPPENS EVERY SINGLE TIME I DRIVE THE CAR (EARLY MORNING , I HAVE NOT HAD IT HAPPEN AT OTHER TIME, ALTHOUGH HUSBAND HAS TWICE.DEALERSHIPS CLAIM THAT SOME KIND OF RADAR IS INTERFERRING, OR THE SYSTEM TURNS OFF WHEN IT HASNT DETECTED ANOTHER CAR IN THE MIRRORS AFTER 10 MINUTES. MY QUESTION IS, THIS IS A SAFETY FEATURE, WHY WOULD IT JUST TURN ITSELF OFF? OTHER THINGS I HAVE NOTICED ARE, IF PULLING OFF ROAD WHEN ERROR OCCURS, AND GOING INTO MENU TO CHANGE ANY CAR SETTINGS, THE BCW FEATURE IS COMPLETELY MISSING FROM THE MENU WHEN THE ERROR IS ON. AND ALSO THE BUTTON TO THE LEFT OF STEERING WHEEL WHICH TURNS SYSTEM ON/OFF. ( IN THE DARK) YOU CAN SEE IT "BLINKING IN A CONSISTANT FASHION. WHEN THE SYSTEM IS ABOUT TO "FAIL/ SEND THE ERROR CODE, I HAVE NOTICED THAT THE BUTTON IS NO LONGER "BLINKING" ( YOU CAN ONLY TAKE NOTICE OF THE BUTTON BLINKING IN THE BACKGROUND WHEN ITS DARK OUT. REPORTED MY PROBLEM DIRECTLY TO HYUNDAI IN CALIFORNIA, THEY CLOSED CASE BECAUSE DEALERSHIPS COULDNT REPRODUCE THE PROBLEM. LIKEWISE THEY WILL NOT TAKE BUMPER OFF, CHECK SENSORS OR ANYTHING OTHER THAN CAN NOT REPRODUCE PROBLEM, THEY ARE DONE, NOT PULLING BUMPER OFF/ETC HYUNDAI WONT REIMBURSE THEM.GOOGLE PROBLEM, BEEN HAPPENING ON HYUNDAI MODELS SINCE 2015, WITHOUR A FIX, AND THIS IS A SAFETY FEATURE? NO OTHER CAR I HAVE DRIVEN WITH A BCW SYSTEM HAS DONE THIS IN AREA IM IN 15 MIN AFTER STARTUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210012May 26, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN CAR SHE STARTS CAR AND IN MORNING AND NIGHT , WHEN I PUTS IN GEAR AND AND STEPS ON GAS THE HEADLIGHTS FLICKER OFF AND ON UNTIL SHE GETS ON ROAD ABOUT A MILE. HAD THIS CHECK AT HYUNDAI DEALER AND THEY SAID NOTHING IS WRONG BUT IT STILL CONTINUE TO DO THIS. THIS COULD BE HAZARD WHEN I DRIVE IN THE DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196351April 23, 2019
FORWARD COLLISION AVOIDANCE
2019 HYUNDAI KONA. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKING SYSTEM. *LD THE CONSUMER STATED THE FORWARD COLLISION AVOIDANCE SYSTEM WAS INOPERABLE. THE SYSTEM DOES NOT RESPOND TO SPEED LIMITS, DOES NOT ALARM, DOES NOT DISPLAY PICTURES, AND DOES NOT APPLY ANY BRAKING FORCE TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND ADVISED THE VEHICLE WAS OPERATING AS DESIGNED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192689March 30, 2019
UNKNOWN OR OTHER
BLIND SPOT WARNING ⚠️ APPEARED LIKE THIS FOR ABOUT AN HOUR. THE SYSTEM TURNED OFF FOR NO REASON AT 5000 MILES, THIS HAS NEVER HAPPENED BEFORE OR SINCE. I WAS IN CRUSE CONTROL BUT THIS WAS NOT AFFECTED. THE SYSTEM CAME BACK ONLINE BY ITSELF AN HOUR LATER. I TRIED REPEATEDLY TO GET IT TO COME BACK ON MYSELF BUT IT DID NOT WORK. CLEAR WEATHER, NO TRAFFIC OR OTHER ISSUES. I WAS DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165034January 7, 2019
VISIBILITY/WIPER
WHEN DRIVING AT NIGHT 98 % OF ONCOMING DRIVERS FLASH THEIR LIGHTS AT ME TO INDICATE THAT I HAD FORGOTTEN TO DIM MY LIGHTS WHEN IN FACT I DID NOT HAVE MY HIGH BEAMS ENGAGED. I TOOK THIS ISSUE TO THE DEALERSHIP WHICH DID IT'S BEST TO FIX THE PROBLEM BUT WAS UNABLE TO CORRECT IT. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS INDEED AN ISSUE WITH THE LED LIGHTS ON THE VEHICLE. I DISCOVERED THAT HYUNDAI ENGINEERS HAD RECONFIGURED THE PROJECTOR BEAMS TO CORRECT THE ISSUE ON ALL CARS BUILT AFTER MAY 2018. HYUNDAI WAS TOTALLY DISMISSIVE IN SPITE OF THE FOLLOWING. THE 2018 HYUNDAI KONA HAS RECEIVED THE TOP SAFETY PICK+ RATING, BUT THE RATING ONLY APPLIES TO VEHICLES BUILT AFTER MAY 2018. TO MAKE SURE THAT THE KONA'S HEADLIGHTS ARE UP TO PAR, HYUNDAI MADE CHANGES TO THE KONA'S AVAILABLE LED PROJECTOR HEADLIGHTS TO LIMIT GLARE FOR ONCOMING DRIVERS. THE LED HEADLIGHTS, WHICH ARE AVAILABLE ON THE LIMITED AND ULTIMATE TRIM LINES NOW HAVE A GOOD RATING. PRETTY MUCH IMPOSSIBLE TO SAFELY DRIVE THIS VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163353December 25, 2018
FUEL/PROPULSION SYSTEM
ONCE IN A WHILE WHEN YOU STEP ON GS PEDAL THE CAR DOES NOT GO FOR ABOUT 3 SECONDS,VERY DANGEROUS WHEN ENTERING HIGHWAY IN FRONT OF TRAFFIC.ENGINE OR TRANSMISSION DOES NOT ACT OR SOUND FUNNY JUST SEEMS LIKE FUEL SYSTEM DOES NOT KNOW GAS PEDAL HAS BEEN PUSHED.HAPPENS ONLY WHEN YOU STOP TO TURN AND START TO GO AGAIN ON STREET OR HIGHWAY. TOOK IT TO RICK CASE HYUNDAI IN WESTON FLORIDA THEY SAID AJUSTED TRANSMISSION BUT DID NOT FIX PROBLEM,STILL DOING SAME THING EVERY NOW AND THEN. IT HAS HAPPENED ABOUT 15 TIMES SINCE I BOUGHT CAR 3 WEEKS AGO IN EARLY DECEMBER 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163177December 23, 2018
EXTERIOR LIGHTING
I AM REQUESTING INVESTIGATION INTO EXCESS GLARE FROM LED HEADLIGHTS ON THE KONA LIMITED MODEL, YEAR 2018 FOR THOSE MANUFACTURED PRIOR TO JUNE. EXCESSIVE GLARE ORIGINATES FROM THE LED LIGHTS AND RESULTS IN CONSISTENT "BRIGHT BEAM" FLASHES FROM ON COMING DRIVERS, AS THEY THINK YOU HAVE YOUR BRIGHTS ON. THIS RESULTS IN BLINDING AND UNSAFE CONDITIONS WHEN DRIVING ON NARROW ROADS FOR BOTH DRIVERS. HYUNDAI APPEARS TO HAVE KNOWN ABOUT THE ISSUE AS THEY REDESIGNED THE LED HEADLIGHTS MID YEAR. JUNE AND LATER MODELS DO NOT HAVE EXCESS GLARE. THIS APPEARS TO BE SUPPORTED BY IIHS.ORG AT THE FOLLOWING LINK: HTTPS://WWW.IIHS.ORG/IIHS/NEWS/DESKTOPNEWS/IMPROVED-HEADLIGHTS-HELP-HYUNDAI-KONA-EARN-TOP-SAFETY-PICK-AWARD WHEN CONTACTING HYUNDAI CUSTOMER SUPPORT TO SEEK REPLACEMENT LIGHTS, THEY CLAIM TO HAVE NO KNOWLEDGE OF THE CHANGE MID YEAR AND DIRECT YOU TO THE DEALERSHIP. I HAVE CONTACTED TWO LOCAL HYUNDAI DEALERSHIPS AND NEITHER CLAIMS TO KNOW ANYTHING ABOUT MID YEAR CHANGES AND HAVE NOT YET OFFERED ANY ASSISTANCE IN ADDRESSING THE ISSUE. HYUNDAI SHOULD BE REQUESTED BY NHTSA TO CONTACT KNOWN EARLY YEAR OWNERS OF AFFECTED KONA LIMITED MODELS WITH INSTRUCTIONS ON HOW TO GET THE ISSUES ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163199December 23, 2018
EXTERIOR LIGHTING
I OWN A 2018 HYUNDAI KONA SEL PURCHASED IN MARCH 2018 FROM KEARNY MESA HYUNDAI IN SAN DIEGO, CALIFORNIA. I BECAME AWARE THAT THE INITIAL KONA SE AND SEL'S SUBMITTED TO THE INSURANCE INSTITUTE OF HIGHWAY SAFETY (IIHS) FAILED FOR INSUFFICIENT HEADLIGHT ILLUMINATION. I FURTHER UNDERSTAND THAT HYUNDAI INSTITUTED CORRECTIVE ACTION AND RESUBMITTED THE KONA TO THE IIHS IN MAY 2018, WHICH PASSED AND RECEIVED A 5-STAR RATING. I CONTACTED HYUNDAI TO FIND OUT WHAT THEY DID TO CORRECT THE DEFICIENCY, AND CAN MY CAR BE FIXED. I WAS TOLD THAT THE CORRECTION WAS PROPRIETARY, AND THEY CANNOT TELL ME WHAT WAS DONE. I ASKED THEM IF THEY COULD NOTIFY POWAY HYUNDAI, SO THEY CAN CORRECT THE DEFICIENCY. THE ANSWER WAS NO. THEY ADVISED ME THAT THE BEST COURSE OF ACTION WAS TO FILE A COMPLAINT WITH THE ALTERNATIVE DISPUTE RESOLUTION DIVISION. NOT KNOWING WHO THEY ARE I ELECTED TO CONTACT YOU. HYUNDAI INTRODUCED THE CAR FOR SALE IN FEBRUARY 2018 AND MADE A MAJOR ENGINEERING CHANGE IN MAY TO CORRECT AN APPARENT SAFETY ISSUE AND THEY HAVE NOTHING TO THE CARS WHICH WERE MADE FROM FEBRUARY TO MAY2 018 TO CORRECT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160531December 10, 2018
VISIBILITY/WIPER, ELECTRONIC STABILITY CONTROL (ESC), LANE DEPARTURE: BLIND SPOT DETECTION
TL* THE CONTACT OWNS A 2018 HYUNDAI KONA. THE CONTACT STATED THAT "BLIND SPOT HAS BEEN DISABLED" ILLUMINATED ON THE INSTRUMENT PANEL. SHORTLY AFTER, THE BLIND SPOT MONITORS TURNED OFF AND FAILED TO WORK. THE CONTACT HAD TO TURN THE VEHICLE ON AND OFF FOR THE BLIND SPOT MONITORS TO WORK PROPERLY AGAIN. THE VEHICLE WAS TAKEN TO KUNES COUNTRY HYUNDAI OF QUINCY (207 N 36TH ST, QUINCY, IL 62301) WHERE IT WAS DETERMINED THAT THERE WAS A GLITCH, BUT THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT OFF THEN ON. CONSUMER STATED SAFETY FEATURE OF BLIND SPOT TECHNOLOGY SHOULD BE ON AT ALL TIMES BUT "BLIND-SPOT" FEATURE WAS DISABLED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151515November 14, 2018
FORWARD COLLISION AVOIDANCE, UNKNOWN OR OTHER
FCA WARNINGS COME ON WHEN ONLY NORTHBOUND ON THE CAUSEWAY IN LOUISIANA. HAPPENS DAILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150759November 10, 2018
UNKNOWN OR OTHER
3RD TIME NOW CONCERNING BCW (BLIND COLLISION WARNING) SHUTTING OFF AT HIGHWAY SPEEDS , NO GRIME/MUD/SNOW/BAD WEATHER TO BE THE BLAME. THE SYSTEM JUST SHUTS DOWN AUTOMATICALLY LEAVING A ORANGE SAFETY TRIANGLE ILLUMINATED ON DASH. BUTTON WAS NEVER TOUCHED EVEN IF IT WAS THERE WOULD AGAIN BE NO ERROR MESSAGE AND TRIANGLE. THIS TIME SYSTEM STAYED SHUTDOWN FOR LONGER THAN 15 MIN MILEAGE 11442 9-10-18. THIS HAS BECOME MORE OF NUISANCE AND MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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