Hyundai Kona Complaints

964 consumer complaints on file.

#11424084July 9, 2021
ENGINE
After taking my vehicle for an oil change, I had to fill the engine with 1 1/2 quarts of oil less than a month after. I took a trip that was less than 1000 miles and had to add 2 1/2 quarts of oil. I took my vehicle into the dealership and explained the issue which turned out that there was a recall. They put me into a loaner because I refuse to drive a vehicle that could potentially cause harm to myself or my family. I then called Hyundai. The acknowledged the recall and provided me with a case number {18373693}. Was told someone would call me in 10 days. To date no one has called me. Was told I had a case manager which turned out to not be true. I am beyond livid! I'm paying for a vehicle I cannot even drive. Something needs to be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424119July 9, 2021
ENGINE
The contact owns a 2021 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the message for oil change due in 28 days was displayed on the instrument panel. The manufacturer was notified of the issue. Parts distribution disconnect. The failure mileage was approximately 8,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424040July 9, 2021
ENGINE
The contact owns a 2021 Hyundai Kona. The contact received notification of NHTSA campaign number 21V301000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423969July 8, 2021
ENGINE
The malfunction light came on. Called Hyundai Service center the next day. Told they could not get me in for 2 weeks. Called service dept again the next day bc the vehicle was stalling. Service looked at car quickly the next day. I was told engine needed oil, he put some in and let me go. Right after leaving, light went back on and car was stalling. Called again and finally got them to look at it 2 days later. I was told it needed a new engine and it will take 3-4 months to get an engine. I was accused of driving without oil in the car. Not true. A couple of days later I received a recall notice explaining the exact thing that happened to my vehicle. The recall was issued on April 28 so the dealer must have known about it and never told me. They let me drive away in a vehicle that could catch on fire and had a recall on it. I do not have a loaner car bc supposedly they don’t have one. Service Manager was very rude and the general manager was too. I’ve called twice for a loaner and was never called back. My car is 1 year old, has 12,000 miles on it and they inspected and passed it one month prior to the malfunction light going on. I had to beg the service manager to look at my car bc I was scared to drive it. Burdick Hyundai in Cicero,NY should not be allowed to operate if they are ok with their customers driving a recalled vehicle that can catch on fire. Very scary!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423757July 7, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was unavailable. The contact stated while driving 65 mph, the vehicle loss motive power with several unknown warning lights illuminated. The contact pulled to the side of roadway with grayish smoke coming from the engine. The vehicle failed to restart. Due to the failure, the contact had the vehicle towed to the local dealer however, he was informed that he would be placed on a list for the recall repair. The manufacturer had been notified of the recall but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 10,300. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423860July 7, 2021
STRUCTURE:BODY
I found the shark fin cover of antenna located on rear roof area was no longer there exposing the antenna and base to the elements. There appeared to be no damage surounding the area to show how cover might have come off. I have not taken the vehicle through any automated car washes and have not been in any accidents. I took the vehicle to the dealership to see if the warrantee would cover replacement but they determined that it was theft. I am wondering if this is a common problem for other Kona owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423551July 6, 2021
ENGINE
Hyundai is not being proactive in addressing this recall. My car has less than 10,500 miles and is already losing oil. I am afraid to drive this vehicle! PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423471July 5, 2021
ENGINE
From mid-May, my wife noticed the Malfunction Indicator Light (MIL) illuminate on the dashboard. The MIL light would intermittently illuminate and not display at times. 1) In June, I went on Hyundai's website using my log on account to request for service. A specific date was requested but not response was provided. 2) on June 17 at 10:39 AM HST, I called Hyundai Service center and a left a message to request service for the MIL issue. 3) on June 18 at 08:52 AM HST, I called Hyundai Service center and a left a message to request service for the same issue. On July 05, 2021 , I just opened a letter from Hyundai for an important Safety recall regarding our vehicle involving defective piston oil rings that could result in abnormal knocking or stalling. I believe this is a serious issue that needs immediate attention, however, we are unable to receive any service here. My wife at this time is very afraid to drive the vehicle unless this issues is resolved. Please advise us what steps can be taken from NHTSA. The service level for Hyundai is extremely poor , at this point we want to somehow terminate our lease . Best Regards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423506July 5, 2021
ENGINE
I was notified of a recall by Carfax on May 9th, 2021. On May 10th, 2021, I took my vehicle to Lehigh Valley Hyundai in Pennsylvania. I have been back and forth trying to get in contact with my case manager and he has not responded as to what is going on with my vehicle. It is now July 5th and there is still no remedy for my car. My car has been in the shop almost 2 months now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423062July 1, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423085July 1, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated while driving at an undisclosed speed, the vehicle stalled on three separate occasions. The vehicle was towed to the dealer. The tow truck driver had inspected the vehicle and informed the contact that there was no oil in the engine. The dealer was made aware of the failure but informed the contact that there was no remedy available. The vehicle was not diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 20,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422920June 30, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer as well as Sansone Hyundai (90-100 US-1, Avenel, NJ 07001, (833)376-7829) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422967June 30, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond as designed. The contact stated that the vehicle failed to shift into gear properly. The failure recurred several times. The vehicle was taken to the local dealer who inspected the vehicle and performed an oil change. The mechanic was unable to duplicate the failure. The contact then received notification of NHTSA campaign number: 21V301000 (Engine) was concerned that the failure listed in the recall was the cause of the failure his vehicle had experienced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422992June 30, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, the vehicle stalled. Additionally, the vehicle was slow to start. The check engine warning light had illuminated. The vehicle was taken to the local dealer to be diagnosed. the contact was informed that the starter needed to be replaced. The vehicle was not repaired. The vehicle was taken to another local dealer Priority Hyundai (1499 S Military Hwy, Chesapeake, VA 23320, (757) 420-5450) where the cause of the failure was undetermined. The manufacturer was not contacted. The failure mileage was approximately 28,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423012June 30, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact stated while driving 35 mph, the check engine warning light illuminated. The contact continued to drive to the residence. The warning light remained illuminated, and the vehicle was taken to the local dealer to be diagnosed. the contact was informed that the oil level was very low. The engine oil was topped off. The contact left the dealer and while driving at an undisclosed speed, the vehicle lost motive power and stalled several times with the check engine warning light illuminated. The vehicle was taken back to the local dealer to be diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422714June 29, 2021
ENGINE
Car is 1 years old, just over 4600 miles on it. . Over the past month, vehicle stalled 4 times, twice while slowing to a stop during traffic on the freeway, on different days. Thankfully the car started back up again, as I was In the middle lanes both times. Then stalled again once more after each freeway stall, also coming to a stop. Vehicle also seems to be using a lot of engine oil. Started getting dashboard messages needing service. Then a few days after the car stalled for the fourth time, my engine light came on. So I had my car towed to the dealership for service on 6/24/2021. I really feel this is a safety concern, I don't know what I would have done if the car did not restart while I was on the freeway. I could have had my 4 year old niece with me. Only warning light, was the engine light and dashboard said I needed service. Car is currently still in the shop, but they called me today and said the diagnostic shows a CVT (something) insulator failed and they have ordered the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422833June 29, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V301000 (Engine) however, the part for the repair was unavailable. The dealer had been notified about the recall however, the contact was informed that the parts were not yet available. The manufacturer was also notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422685June 28, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422690June 28, 2021
ENGINE
There has been no determination when the recall will be implemented. My car is already down over a quart of oil. There are less than 11,000 miles on the vehicle. I am afraid to drive the car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422677June 28, 2021
ENGINE
The contact owns a 2021 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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