Hyundai Kona Complaints

964 consumer complaints on file.

#11443797December 14, 2021
ENGINE
...three times in one week (twice with me, and once with my wife), while driving in traffic the engine shut down completely, and we had to coast off the road to restart the engine...could easily have been deadly...I have tried to contact my dealer, but continually on hold...have left message for call back...afraid to drive car...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443164December 8, 2021
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2022 Hyundai Kona. The contact stated while the vehicle was parked, he noticed while starting the vehicle and switching the headlights from automatic to manual, that the headlights failed to operate as needed. The contact stated that when the headlight switch was placed in the OFF position, the headlights would activate. The contact stated that the switch was working in reverse order. Additionally, the headlights operated properly while using the auto-headlights feature activated. The contact stated that while shifting from Reverse to Drive, the sensor failed to recognize that the vehicle was in Drive. The Reverse audible beep would activate for several seconds. There was no warning light illuminated. The contact called the local dealer but was not able to schedule an immediate appointment for the vehicle to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443128December 8, 2021
VEHICLE SPEED CONTROL
The contact’s father owned a 2021 Hyundai Kona. The contact stated that while her father was driving at an undisclosed speed, the accelerator pedal was stuck and the seat belt did not lock the contact’s father into his seat during impact. The vehicle crashed into a traffic light pole, went uphill, and then flipped before stopping. The air bags deployed, but the steering wheel air bag caught fire. The contact’s father was able to exit the vehicle. The contact’s father suffered fractured back, chest, ribs, and lumbar spine injuries, as well as head injuries with a brain bleed. The contact’s father was transported to the hospital by ambulance. A police report was filed. The vehicle was towed to a police tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11442754December 5, 2021
ENGINE
12-3-21, with only 103 miles on my new car, the check engine light came on. I drove back to the dealer where I purchased the car - Fitzgerald, and spoke to Maurice the manager, and Garret in the service department. Garret informed me he "wiggled the wires" and the check engine light went off. On 12-5-21, with 129 miles on the car the check engine light came on again. I went back to Fitzgerald and spoke to Frank, who works in sales. Frank told me the service department was closed on Sunday and I have to comeback Monday 12-6-21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441950November 29, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 20V630000 (Electrical System) and 21V127000 (Electrical System). The dealer had been notified about the recalls; however, the contact was informed that the parts were not yet available. The manufacturer had also been notified of the recalls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441998November 29, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact stated while driving 60 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact veered to the side of the road. The contact was able to restart the vehicle; however, the failure reoccurred three times while driving that same day. The contact was unable to restart the vehicle. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced under NHTSA Campaign Number: 21V301000 (Engine) however, the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided the contact with a rental. The vehicle was not repaired. The approximate failure mileage was 37,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441917November 29, 2021
POWER TRAIN
While on the highway the transmission completely stopped shifting and stayed in first gear and would only rev up the engine when the accelerator was applied.I had to coast slowly off the freeway to an exit to safely park. I turned the vehicle off and restarted after a few minutes and it drove regularly. Apparently there are other customers that have experienced this issue and this raises a lot of concern on the safety of operating this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441865November 28, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car is subject to recall #200 (EV Battery replacement). I initially set my max charge level to 80% back in the spring, then was called by my local dealership for the battery replacement in early September. At that time, they checked my car in, but then sent me back out with it pending delivery of replacement batteries. I have reached out to the dealership several times since about the delay and they have responded that they're still waiting for batteries. It's been almost three months since my car was "checked in" for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441411November 23, 2021
UNKNOWN OR OTHER
I purchased in July 2021 todays date is Nov 22nd it has been 5 months and for the second time I get to my parked car and the power locks don’t work with the key fob and the engine simply will not start. The first time I had the tow truck guy jump start the engine and it worked up until today, I took it in for a diagnostic and they said the battery was healthy everything checked out. Today again Nov 22 I get to my car again won’t unlock and engine simply will not turn on with key entry model SE. This time I had them tow to the dealership for more evaluation. This is a road hazard what happens if the engine decides to stop working while driving the vehicle? Both times I double checked and I did not leave any lights on everything was shut off only thing blinking was the security alarm system. I believe it is a manufacturer defect in the engine since the battery tests out fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441202November 21, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
-On numerous occasions my map on display enlarges itself on the screen all on it’s own. The only way this can occur is if I touch the screen and enlarge it myself with my finger. -My volume in settings were changed within a minute. I selected all settings to level 38 and then when I returned to the screen they had been changed. (See screenshot). This occurrence has happened so much, that I’ve lost count. -Furthermore, they have bypassed my key fob and have gained access to the inside of my vehicle. One would think that they would steal my vehicle, but instead, leave white marks all over my screen, pull up the break, turn on the windshield wipers and lights. Upon entering my vehicle, I notice these have are turned on when I know I always turn them off upon exiting and turning off my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440742November 17, 2021
AIR BAGS
I was in a bad wreck on November 15th 2021 about 8pm I have pictures of car and air bags did not deploy was wondering because I thought as much damage they should have
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440767November 17, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This complaint is regarding our 2019 Electric Hyundai Kona. Hyundai had a Recall #200 that started last year 2020 if I’m not mistaken. They have sent us a lot of letters in the mail that they are still trying to find a solution to the battery issue of the electric car and will let us know once they come up with a solution. Last month, we went to Eckert Hyundai in Denton, TX and we tried to get the recall fixed but the tech said they can’t fix it since they do not have that much experience dealing with electric cars especially with batteries (which is the main issue due to risk of fire, explosion). I tried contacting McKinney and Plano Hyundai dealerships too but they tell me the same thing. As of the moment, the car does not fully charge, I don’t charge at home and there’s always a risk of fire whenever in use and while charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440522November 15, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact stated while starting the vehicle he heard an abnormal sound. The contact stated no warning light was illuminated. The contact stated he needed to add a 1½ quart of oil to the engine. The contact took the vehicle to the local dealer, where an unknown test was completed however, the result was not yet provided. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440141November 11, 2021
UNKNOWN OR OTHER
Felt shudder and felt like transmission not catching, later a “ping” sound, then sounded like something dropped or hit (though didn’t see anything in front of me when driving) and then didn’t look behind as on interstate. Then the oil and engine lights and one other came on and the car lost power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440056November 10, 2021
ELECTRICAL SYSTEM
The contact's wife owns a 2019 Hyundai Kona. The contact stated that upon warming the vehicle in cold weather, an abnormal, wire-burning smell would emit from the vehicle without warning. The manufacturer was initially notified about the failure and was informed that he would receive a callback; the contact had yet to receive a callback. The contact then took the vehicle to the dealer where they found no failure with the vehicle. The contact stated that he had a young child and that the odor could be toxic to his child's breathing. The vehicle had yet to be repaired. The failure mileage was approximately 1,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11439490November 5, 2021
ENGINE
2020 HYUNDAI KONA. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER DUE TO A NOTICEABLE LEAK AND TO HAVE THE RECALL REPAIR COMPLETED. THE DEALER DID NOT PERFORM THE RECALL STATING THE VEHICLE PASSED THE TEST THEREFORE, DID NOT NEED TO BE REPAIRED. THE CONSUMER WAS CONCERNED ABOUT THE SAFETY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438845November 1, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When starting the vehicle, the forward collision avoidance system is automatically on, this is the default. I must take the active step of turning it off every time I begin to drive, if I do not wish to use it. The issue is that the avoidance system has several times almost CAUSED me to have an accident and thrown me forward, through sudden and hard breaking if the car thinks I am too close to the vehicle in front of me. This is why I continually turn it off. I would like to point out that I have NEVER rear ended anyone in over 40 years of driving, so rather than truly avoiding any collision, the car causes me to come very close to having an accident, as the sudden and hard braking has caused me to swerve while preparing to pass another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438341October 27, 2021
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY
The contact owns a 2021 Hyundai Kona Electric. The contact stated that while his wife disconnected the charger, the vehicle caught fire without warning. There were no reported injuries. The installation plug was melted. The vehicle was taken to the local dealer where it was diagnosed the connection wiring needed to be replaced. The vehicle was not repaired. An inspector was able to inspect the vehicle. The manufacturer was notified however no further assistance was provided. The approximate failure mileage was 8,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11438279October 26, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated that while driving at an undisclosed speed, knocking noises were heard and the vehicle lost motive power. The vehicle was taken to the dealer and the dealer performed an oil change and oil consumption test after every thousand miles on three separate occasions. The first time the vehicle consumed half a quart of oil. The second and third times, the vehicle consumed a quart of oil. The dealer informed the contact that the vehicle had passed the engine vibration test and the recall was not repaired. The failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 12,448.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437936October 24, 2021
ELECTRICAL SYSTEM
I noted a sever drop in the full charge range. The battery meter does not reflect the true and accurate available storage. You can’t depend on these readings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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