Hyundai Entourage Complaints

288 consumer complaints on file.

#10468082July 28, 2012
STRUCTURE:BODY:DOOR
POWER SLIDING DOORS DO NOT STAY CLOSED, EVEN IF CAR HAS BEGUN MOVING. SOMETIMES REOPEN AND CLOSE RATHER THAN LATCHING SHUT, AND HAVE TO BE CLOSED MANUALLY. ONE SIDE HAS STOPPED OPERATING ALL TOGETHER AND MUST BE USED MANUALLY. DOOR BEING USED MANUALLY IS TO HEAVY FOR CHILDREN TO OPERATE SAFELY AND MAKES A GRINDING NOISE. ISSUE STARTED SHORTLY AFTER BUMPER TO BUMPER WARRANTY EXPIRED AND HAS BEEN PERSISTENT OVER THE PAST 6 MONTHS TO A YEAR. IS A SAFETY CONCERN FOR DOORS OPENING AND RE-CLOSING ON CHILDREN EXITING OR ENTERING THE VEHICLE OR DOOR OPENING ON A CHILD WHILE THE VEHICLE IS IN MOTION. **DATE AND MILEAGE ARE APPROXIMATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461336June 12, 2012
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHEN DRIVING THE CAR IT UNEXPECTEDLY DOES NOT ALLOW ACCELERATION TO OCCUR. THE CAR STALLED WHILE PULLING OUT INTO TRAFFIC CAUSING A NEAR ACCIDENT. HAD TO TURN OFF THE CAR AND RESTART IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460983June 8, 2012
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM, SERVICE BRAKES
I HAVE CALLED HYUNDAI AND ASKED ABOUT RECALLS, THEY SAY THERE ARE NONE. BUT MY BRAKE LIGHTS CONTINUE TO STAY ON AND MY CEL IS ON AND IT SHOWS A BAD COMPUTER. I FEEL THE COMPUTER SHOULD BE REPLACED BY DEALER NOT AT MY EXPENSE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457194May 2, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE MIDDLE PASSENGER SIDE SEAT BELT FAILED TO RETRACT PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,150 AND THE CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452160March 19, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE REPAIR. THE CONTACT THEN NOTICED THAT THE EXTERNAL BRAKE LIGHTS WOULD ILLUMINATE CONSISTENTLY, CAUSING THE CRUISE CONTROL TO DEACTIVATE. THE DEALER TOLD THE CONTACT THAT THEY REPAIRED THE VEHICLE UNDER THE NHTSA CAMPAIGN ID NUMBER: 09V122000 (SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE LIGHT) RECALL WITHOUT THE CONTACT'S CONSENT. THE CONTACT CALLED THE MANUFACTURER, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 68,160.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448781February 21, 2012
EXTERIOR LIGHTING
I HAVE REPLACED 10-12 HEADLIGHTS SINCE PURCHASING THIS VEHICLE. DEALERSHIP WHERE I TOOK IT DURING WARRANTY CLAIMED THERE WAS NO PROBLEM, JUST USAGE. IT IS NOW BLOWING A LIGHT EVERY 4 TO 6 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443812January 14, 2012
STRUCTURE:BODY
AUTOMATIC VAN DOORS FAIL TO CLOSE AND REBOUND OPEN. THE VAN HAS BEEN IN MULTIPLE TIMES (OVER 10) THE DOOR ASSEMBLY HAS BEEN REPLACED AT LEAST 5 TIMES AND ALL RECALLS HAVE BEEN FIXED. THIS VAN IS NOT SAFE. THEY ALL NEED TO BE RECALLED TO AVOID SERIOUS INJURY. HYUNDAI IS NOT MAKING THIS VAN ANY LONGER AND HAS GIVEN CONSUMERS LITTLE HOPE TO FIXING THE DOORS ONCE AND FOR ALL. I SAT IN THE PARKING LOT SINGLE DIGIT TEMPS, SNOW AND WIND CHILLS WITH MY YOUNG DAUGHTER WHILE I TRIED AND TRIED TO CLOSE THE DOOR. THEY WILL NOT EVEN CLOSE ON THE MANUAL SETTING AT TIMES. THIS VAN IS DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443158January 9, 2012
STRUCTURE:BODY:DOOR
POWER SLIDING DOORS SOMETIMES OPEN BY THEMSELVES WHILE VEHICLE IS DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434370November 6, 2011
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
WE WERE RECENTLY DRIVING ON THE HIGH WAY, WHEN THE ESC OFF AND CHECK ENGINE LIGHT CAME ON. MY ENGINE WAS STILL ON, BUT I LOST ACCELERATION AND HAD TO PULL OVER AND RESTART THE VAN. I HAD TO DO THIS THREE TIMES BEFORE THE ESC OFF LIGHT TURNED OFF AND I REGAINED THE ABILITY TO ACCELERATE. FOR THE LAST TWO WEEKS EVERY MORNING I WILL START THE VAN AND THE SAME PROBLEM HAPPENS, I HAVE TO LEAVE THE VAN ON FOR A FEW MINUTES AND THEN TURN IT OFF AND ON AGAIN MULTIPLE TIMES BEFORE THE ESC OFF LIGHTS TURNS OFF AND I REGAIN ACCELERATION. THIS IS DANGEROUS SINCE WE'RE NOW AFRAID TO DRIVE ON THE HIGH WAY AND LOSE POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428993October 6, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT HAD TO WAIT A COUPLE MINUTES BEFORE THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE ACCELERATOR POSITION SENSOR AND THE THROTTLE ASSEMBLY NEEDED TO BE REPLACED. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10431128October 3, 2011
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY WIFE AND I RECENTLY TOOK A 5,000 MILE ROAD TRIP. THE FIRST 4,000 MILES WE HAD NO PROBLEMS. HOWEVER, WHEN WE WERE ABOUT 900 MILES FROM HOME, WE STARTED HAVING PROBLEMS. WE GOT READY TO LEAVE THE HOTEL ONE MORNING AND THE ESC "OFF" LIGHT WAS ON AS WELL AS THE CHECK ENGINE LIGHT. YOU COULD FLOOR THE GAS PEDAL, BUT ONLY GOT 1,000 RPM'S. THE ENGINE WOULD RUN, BUT IT HAD NO POWER. I TURNED IT OFF TO GO CHECK IT OUT, AND WHEN I CAME BACK THE ESC LIGHT WAS GONE, BUT THE CHECK ENGINE LIGHT REMAINED ON THE REST OF THE WAY HOME. THE FIRST DAY THIS HAPPENED, WE GOT TO 250 BEFORE IT WENT INTO COAST. AFTER THAT, WE COULD ONLY DRIVE ABOUT 70+ MILES BEFORE IT WOULD START COASTING AGAIN AND WE WOULD HAVE TO FIND A PLACE TO PULL OFF THE ROAD, TURN THE ENGINE OFF AND THEN RESTART IT. IT WOULD RUN ANOTHER 70+ MILES AND WOULD DO IT ALL OVER AGAIN. THE TMS LIGHT WOULD COME ON INTERMITTENTLY AS WELL. AT ONE POINT, I CALLED OUR LOCAL DEALER AND HE STATED THAT IT WOULD BE OK TO DRIVE IT HOME IN THIS CONDITION. THE MAIN PROBLEM WAS IN BIG CITIES (FINDING A PLACE TO PULL OVER WITH THE TRAFFIC) ALSO, THERE WAS A LOT OF ROAD CONSTRUCTION WITH ONE LANE TRAFFIC AND NOWHERE TO PULL OFF. YOU CAN IMAGINE THE STRESS WE WERE UNDER. THE REASON FOR THIS LETTER, IS MAINLY TO MAKE YOU AWARE OF THE PROBLEM. NEEDLESS TO SAY, IT COULD HAVE BEEN TRAGIC. BUT, WE WERE DEFINITELY LUCKY AND WERE ALWAYS ABLE TO PULL OVER OUT OF TRAFFIC GOING 75 MPH. UPDATED 10/20/11 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428375October 3, 2011
STRUCTURE:BODY
THIS VEHICLE HAS BEEN TO THE DEALERSHIP OVER 10 TIMES TO FIX NUMEROUS ISSUES WITH THE AUTOMATIC DOORS. ISSUES INCLUDE NOT OPENING, NOT CLOSING, NOT STOPPING WHEN OBSTRUCTED AND EVEN OPENING WHILE DRIVING. FRIDAY SEPTEMBER 30, 2011 THE VAN WAS PICKED UP FROM THE DEALERSHIP AFTER HAVING THE DOOR FIXED WHEN THE DOOR OPENED ON ITS OWN WHILE BACKING OUT OF THE DRIVEWAY. THE FOLLOWING DAY AFTER EXITING THE HIGHWAY AND PULLING INTO A PARKING LOT THE LEFT PASSENGER DOOR OPENED ON ITS OWN RIGHT AFTER IT WAS PUT INTO PARK. EVEN WITH THE POWER SHUT OFF TO THE DOOR WE COULD NOT GET THE DOOR TO REMAIN CLOSED. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP. THE WRECKER DRIVER HAD TO A BUNGEE CORD TO KEEP THE DOOR CLOSED FOR THE TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415031July 25, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE PASSENGER SLIDING DOOR WOULD NOT LATCH PROPERLY AND WOULD SLIDE OPEN WHENEVER SHE WAS MAKING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HER THAT THEY WOULD NEED TO REPLACE THE LATCH. THE VEHICLE WAS REPAIRED FOR THE PASSENGER SLIDING DOOR LATCH. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415066July 25, 2011
SEATS
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH APPROACHING A TRAFFIC LIGHT, THE FRONT DRIVER'S SEAT UNEXPECTEDLY COLLAPSED IN A BACKWARDS MOTION AS A RESULT OF A FRACTURED FRAME BRACKET. THE VEHICLE WAS MANEUVERED TO A SAFE LOCATION AND THE CONTACT RE-ATTACHED THE FRAME WITH A ROPE AS A TEMPORARY REPAIR. THE SAME DAY OF THE FAILURE, THE CONTACT WELDED THE FRAME BRACKET FOR A PERMANENT REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408706June 23, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HOOD
WHILE TRAVELING ON A TWO LANE HIGHWAY, AT ABOUT 45 MPH, THE HOOD OF OUR VAN FLEW UP WITHOUT WARNING AND COMPLETELY COVERED THE WINDSHIELD. I SIGNALED AND SLOWLY MOVED RIGHT AND EVENTUALLY TO THE GRASS VERGE OF THE ROAD. THE HOOD WAS DENTED AND FLAT AGAINST THE WINDSHIELD. I GOT ON TOP OF THE ENGINE TO PULL THE HOOD BACK DOWN BUT IT WOULD NOT GO PAST THE STOPS ON THE HINGES. I THEN LOOSENED THE HINGE BOLTS TO THE HOOD AND WAS ABLE TO CLOSE THE HOOD AND STRAP IT DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403808May 31, 2011
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT AS HE ATTEMPTED TO CHANGE LANES, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO A TREE BEFORE ROLLING OVER. IN ADDITION, NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES ON THE KNEES. THE PASSENGER SUSTAINED A CONCUSSION AND HAD TO RECEIVED STITCHES. THE VEHICLE WAS DECLARED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED A REPORT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 32,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10401023May 16, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THE DRIVER INFORMED HIM THAT THE ESC AND CHECK ENGINE LIGHTS WERE ILLUMINATING ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THE BRAKE LIGHTS WOULD NOT ILLUMINATE WHEN THE BRAKES WERE ENGAGED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER NOTIFIED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V356000 (ELECTRICAL SYSTEM:WIRING). THE CONTACT ALSO STATED THE VEHICLE WAS EXPERIENCING A RECURRING SLIDING DOOR FAILURE WHERE THE DOOR WOULD OPEN AFTER BEING CLOSED. IN ORDER TO KEEP THE DOOR CLOSED THE CONTACT WOULD HAD TO MANUALLY CLOSE IT. THE FAILURE AND CURRENT MILEAGES WERE 76,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401115May 16, 2011
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THE LEFT REAR SLIDING DOOR OPENED WHILE DRIVING 75 MPH. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHERE THEY REPLACED THE MECHANISM AND THE FAILURE RECURRED. THE MANUFACTURER INFORMED HER TO TAKE THE VEHICLE BACK TO THE DEALER FOR ANOTHER REPAIR. THE FAILURE MILEAGE WAS 56,000. UPDATED 06/27/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401122May 16, 2011
ELECTRONIC STABILITY CONTROL (ESC), LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
ELECTRICAL PROBLEMS,WITH MY 2007 HYUNDAI ENTOURAGE, DAY ONE THE BATTERY HAD TO BE REPLACED,THEN AT 39,000 PLUS MILES, THE POWER DOOR ON THE LEFT SIDE QUIT WORKING,IT WAS BAD ABOUT RE-OPENING AFTER BEING SHUT. THEN WHEN IT WAS RETURNED ANOTHER PROBLEM WAS CREATED ,THE FIRST TIME MY WIFE LOCKED THE DOORS THE DOOR LOCK NOTIFICATION HORN WAS VERY FAINT.THEY REORDERED A NEW HORN ,NO CHANGE. THE EX-SERVICE MANAGER SAID THAT'S THE WAY IT SHOULD SOUND. MY WIFE AND I AND CHILDREN,FAMILY MEMBERS ALL SAID IT SOUNDED STRANGE. WE DIDN'T MAKE A BIG DEAL OUT OF A HORN SOUND.THEN THE BATTERY AGAIN WENT BAD, HAD TO BE REPLACED. AT 76,000 PLUS MILES BOTH POWER DOORS QUIT WORKING, I ASKED FOR A QUOTE,AND TO KEEP ALL REPLACED PARTS. THE QUOTE WAS GIVEN,THE PARTS WEREN'T GIVEN TO ME. I WAS TOLD THEY WERE TO BE SENT BACK AS A WARRENTY. TWO POWER DOOR MOTORS AND A MODULE,ALL WENT BAD AT ONE TIME. WHEN THESE DOORS QUIT WORKING,NO CHILD CAN OPEN THEM FROM THE INSIDE. THREE -FOUR DAYS LATER AFTER THIS REPAIR A LIGHT COMES ON SAYING ESC OFF AND ENGINE LIGHT COMES ON. I RESEARCHED RECALLS ON GOOGLE AND IT SAID THERE WAS A RECALL ON THE ADJUSTABLE BRAKE PETAL AND SWITCH. THE DEALERSHIP AND HYUNDAI OF USA BOTH DENY THAT IT WAS A RECALL. I AM AFRAID THIS VAN IS DANGEROUS AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399638May 9, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE
BOTH OF OUR HYUNDAI ENTOURAGE SLIDING DOORS FAILED AFTER APPROXIMATELY 65,000 MILES. AT FIRST THEY WOULDN'T CLOSE ALL OF THE WAY OR LOCK WHEN USING THE ELECTRIC DOOR FEATURE. THEN, THE PROBLEM OCCURRED WHEN CLOSING THE DOORS MANUALLY. THEN, THE ELECTRIC FEATURE TOTALLY STOPPED WORKING ALL TOGETHER AND THE DOORS STILL DIDN'T FULLY CLOSE OR LOCK WHEN CLOSED MANUALLY. WE HAD IT FIXED AND WERE TOLD THAT THE MOTORS ON THE DOORS HAD BURNED OUT. THIS IS SURPRISING THAT THESE DOORS DON'T LAST LONGER GIVEN THAT IT IS A HIGHLIGHTED FEATURE OF THE MINIVAN; THEY SHOULD BE ABLE TO WITHSTAND MORE USE. I AM SUSPECT OF THIS CHARACTERIZATION OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Entourage