Hyundai Azera Complaints

713 consumer complaints on file.

#11433424September 18, 2021
AIR BAGS, STEERING, ENGINE
While driving, the steering became suddenly loose and nearly took me off the road. I was able to get the vehicle the short distance home, but the steering wheel now feels broken and detached. There was no warning. The passenger airbag light stays on all the time. I have found that both issues and parts are actually covered in other years, but not mine, which I have confirmed with a local dealer. With only 68800 miles, these should both be fully covered manufacturer repair since they are safety-related and there are numerous similar reports. There was no "crash" or "injury" per the questions below, BUT there should have been, and there was not, only because I was able to regain just enough control of the car to avoid a crash. If someone else was driving, it would most certainly have been a crash with injuries, possibly involving other vehicles if I didn't happen to be close to home and the only car around at the time. Based on my experience so far, I don't think I will be owning or buying any Hyundai products any time soon and will likely sell this one if I can get it repaired. It is sitting in my garage useless right now. I have now submitted a contact request to hyundaiusa.com asking for them to cover these repairs, and will update with their response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432849September 14, 2021
STEERING
The steering wheel of my 2013 Hyundai Azera malfunctions. It makes a clicking noise when i move the steering wheel either clockwise or anti clockwise. The clicking noise dramatically increases when the road is not smooth. It started since almost a month back. After doing some research I found that this seems to be a common problem on many Hyundai models. There are many youtube videos showing this same problem that I am facing in my car. Here is one such link from youtube, and its description section pointed me about the recall of this part. https://youtu.be/lrkARm38wfc Hyundai had also issued a recall to change the steering coupler that seems to be faulty. The vehicles associated with the recall can be seen here https://autoservice.hyundaiusa.com/TXX7/MicroSiteTemplate/MicroSiteTemplateVINValidate/2689 It seems Hyundai is covering only Sonata and Elantra models. Since the same problem exists on Azera as well, I request you to please look into this matter as many folks had reported that the steering could fail to respond due to this issue. It is also a safety issue if the steering fails to respond while driving on the road on freeway. I can understand that Hyundai might have not received so much complains as the number of cars sold for Sonata and Elanatra models is significantly higher compared to Azera model. But if this is a safety issue and if the same parts are used in Azera model, I believe the recall should apply for Azera as well. The problem is easily reproducible. There is no warning lights or any messages or symptoms prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431019August 30, 2021
ENGINE
2008 HYUNDAI AZERA. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL 14V-415.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429890August 20, 2021
ELECTRICAL SYSTEM
Trunk will not open from inside or out unless key is used
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429364August 16, 2021
POWER TRAIN
No acceleration suddenly, tried park but the gear wasn't moved D to P.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428927August 13, 2021
STEERING
I have been driving for 55 years, so I have a pretty good handle on "normal" as it pertains to driving. For the last couple of years I have noticed that the steering on my car "sticks" as I travel on nearly straight roads. It does not seem to pose a safety risk, but is very annoying as it causes the driver to over correct steering when it breaks free of the "sticking". This is not an occasional event, but a continuous, ongoing one. It is not noticeable when making turns. I have never had this problem analyzed due to the dealership costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426912July 29, 2021
ENGINE
Engine failed; started knocking , lights came on dash, and caused car to cease. Car is available for inspection, luckily was able to get on side of road without incident; towed to dealership and they advised that the Hyundai has issues and they have about 10 on the lot now awaiting replacement for there is a recall on this year of the Sonata and the Santa Fe - it should be noted the Santa Fe and Azera have the same engine. Contacted dealer after towed and they told us what the likely issue is without looking at it (although later confirmed) for they have so many with the same issue. There were no warning lights or anything, dashboard suddenly came on and vehicle died. Dealership (Jim Johnson, Bowling Green, KY) service woman, Megan, said this is quite normal and there was a lawsuit about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426895July 28, 2021
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
My wife was driving down the road when the car started smoking. When she pulled over she grabbed a bag and as she was getting out her flames were coming under her dash. Total loss
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423190July 2, 2021
STEERING
The contact owns a 2017 Hyundai Azera. The contact stated while driving 60 mph, the steering wheel ceased and failed to move freely. There was no warning light illuminated. The contact stated that he experienced failure on several occasions. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 69,110.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422082June 24, 2021
STEERING
there is a clicking sound in the steering wheel when turning. The steering coupling needs to be replaced. This was a recall for 208-2015 Sonata's, Elantra's and Santa Fe's, BUT NOT THE AZERA. It is the same part in all models. This is a significant safety issue that Hyundai is aware of, but did not recall the Azera's as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419868June 7, 2021
ELECTRICAL SYSTEM
The car caught fire in the inside and the police says it was electrical but we haven't received any notification are recall.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11418704May 27, 2021
STEERING
The steering malfunctioned. When we tried to turn the wheel the it would slip and the car would not respond or suddenly would. It was very scary because the car could not be steered properly. We took it to the dealer who said the Steering Coupler had failed and needed to be replaced. This component has been recalled and/or warranty extended to cover in other Hyundai models for the same reason but it has not yet been recalled in the Azera. We discussed this with Hyundai Customer Service who confirmed. It was repaired by Hyundai of South Brunswick NJ for $452.34. There is a Technical Service Bulletin describing the problem. This is a common, dangerous Azera failure and should be remedied as it has been for other models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417970May 20, 2021
ELECTRICAL SYSTEM
The abs and check engine are stuck on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414494April 29, 2021
ELECTRICAL SYSTEM
DEFECTIVE ENGINE COVER GASKET LEAKED OIL ON ALTERNATOR AND DESTROYED IT. SAME CONDITION AS RECENT HYUNDAI VERA CRUZ RECALL. I BELIEVE ENGINES ARE THE SAME BUT AZERA NOT INCLUDED IN RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413393April 22, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT'S WIFE OWNS A 2007 HYUNDAI AZERA. THE CONTACT STATED THAT HE EXPERIENCED INTERMITTENT SOFTNESS WHILE DEPRESSING THE BRAKE PEDAL. THE ABS WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 18V026000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406513April 5, 2021
SEATS
TL* THE CONTACT OWNS A 2017 HYUNDAI AZERA. THE CONTACT STATED THAT THE REAR SEATS WERE LOOSE AND UNSTABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CARMAX (2501 POWELL AVE, NASHVILLE, TN 37204, (615) 269-3703) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRACKETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403869March 19, 2021
STEERING
I'VE OWNED MY 2017 AZERA SINCE DEC 2018. I LOVE THE VEHICLE BUT THE STEERING STICKS AS MENTIONED IN OTHER COMPLAINTS AT HIGH SPEEDS. THE VEHICLE CURRENTLY ONLY HAS 38K MILES AND I USE IT FOR THE MOST PART ON THE HIGHWAY. THIS SEEMS TO ONLY HAPPEN AT SPEEDS OVER 55MPH. YOU HAVE TO GIVE THE STEERING A SLIGHT JERK TO GET IT TO GO BACK. DOESN'T MATTER IF IT'S RIGHT OR LEFT. THIS PAST WEEK IT WOULD NOT MOVE AND I JERKED IT SO MUCH I THOUGHT I WAS GOING TO COME OFF THE ROADWAY. I UNDERSTAND DIFFERENT FORUMS STATE IT MIGHT BE AN ELECTRONIC STEERING ISSUE OR SOMETHING WITH A COUPLER, ETC. WHATEVER THE CASE I BELIEVE THIS NEEDS TO BE REVIEWED AND FIXED. I TOOK THE VEHICLE TO HAVE IT LOOKED AT A LITTLE OVER A YEAR AGO AND WAS TOLD NOTHING WAS WRONG. IT WAS PROBABLY NOT DRIVEN ON THE HIGHWAY SO THE MECHANIC WOULD NOT HAVE BEEN ABLE TO EXPERIENCE THE ISSUE WHILE DRIVING AROUND THE ROADS IN AND AROUND DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402797March 13, 2021
STEERING
THE STEERING WOULD ALMOST LOCK UP WHEN TRYING TO MAKE SMALL ADJUSTMENTS. DOESN'T SEEM TO HAPPEN (OR I HAVE NOT NOT NOTICED IT) IN TOWN, BUT DEFINITELY NOTICABLE DURING HIGHWAY DRIVING. I FEEL THIS TO BE A HAZARD IN CASE I NEED TO MAKE A SUDDEN STEERING CHANGE. BROUGHT IT IN TO THE DEALERSHIP, AND THEY INDICATED IT WAS AN ALIGNMENT ISSUE, NOT COVERED UNDER WARRANTY. PAID $120 FOR ALIGNMENT AND IT SEEMED TO BE OK FOR A LITTLE BIT. ISSUE IS BACK NOW 11,000 MILES LATER. I FOUND A TSB ON A SIMILAR ISSUE, WHICH I NOTED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THEY WERE NOT RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399783March 8, 2021
STEERING
STEERING WHEEL KNOCKS LOUDLY WHEN TURNING LEFT OR RIGHT. HYUNDAI HAS ISSUED A RECALL FOR SONOTA, ELANTRA, SANTA FE AND SOME KIA MODELS, BUT DOES NOT INCLUDE THE AZERA MODEL EVEN THOUGH THE DEALER VERIFIED IT IS THE SAME ISSUE AND PART FAILURE. MANY COMPLAINTS ONLINE CONCERNING THE SAME PROBLEM AND SUDDEN LOSS OF STEERING WHEN PART FAILS. DEALER STATES AZERA IS NOT INCLUDED BECAUSE LIMITED PRODUCTION CAUSED LESS COMPLAINTS SO IT WAS NOT INCLUDED IN THE RECALL. REPAIR ESTIMATE IS $448.00. IF NOT REPAIRED, COMPLETE LOSS OF STEERING COULD OCCUR.*DT*DT*JB CONSUMER REFERENCE NUMBER # [XXX] FROM THE DEALER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397133February 20, 2021
STEERING
2012 HYUNDAI AZERA, VEHICLE HAS 64,000 MILES. HAS DEVELOPED A CLICKING/CLUNKING SOUND IN THE STEERING COLUMN WHEN TURNING THE STEERING LEFT, RIGHT, AND WHEN HITTING BUMPS. THE ISSUE CAN BE REPLICATED SITTING STILL OR WHEN DRIVING VIA A PROMINENT CLICKING/CLUNKING SOUND. STEERING HAS BECOME SLOPPY AND DANGEROUS. RESEARCH SHOWS IT IS A DEFECTIVE STEERING COUPLER THAT HYUNDAI IS AWARE OF, WHICH IS NOT COVERED UNDER WARRANTY. THIS ISSUE IS DOCUMENTED BY NUMEROUS COMPLAINTS, YET HYUNDAI HAS NOT PROVIDED A RECALL DESPITE IT BEING RECALLED FOR REPLACEMENT ON OTHER HYUNDAI MODELS USING THE SAME COUPLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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