Honda Prologue Complaints

972 consumer complaints on file.

#11748175July 3, 2026
EXTERIOR LIGHTING
I am unable to manually turn on my lights, the vehicle stays on ‘automatic lights’. Headlight function remains normal within the automated functions, however, pursuing to Florida Statute 316.217 manual headlight control is necessary to turn on my headlights. The windshield wipers are an operation which does not take place unless the windshield wipers traveling at such speed, automated light control turns them on automatically. The cause of this is directly related to the software in the entertainment system that manually locks out the driver from addressing and turning on their own headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748143July 3, 2026
ELECTRICAL SYSTEM
As soon as the vehicle turns on, the vehicle alerts "service charging system. vehicle may stall". Vehicle has under 5000 miles and is new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748078July 2, 2026
STEERING
I bought the vehicle with about 12k a few months go. While making a shap left turn I noticed some clicking. This happen seminary regularly. After doing some research I found out this was a common issue. Since, it didn't happen that often I ignored it. On Tuesday 6/30/2026 I took the vehicle in for a tire rotation and system update. The vehicle now has approximately twelve thousand miles. After the serviceI picked up my vehicle and went home. The next day after driving about a 75 miles, I noticed an audible clicking sound when I made a right turn. This sound happened about three more times that day. I took the vehicle back to a Honda dealer today and I was just notified that they are going to be replacing the front two control arms. The vehicle is still under warranty. I was told that this is a common issue by the honda dealer.And it should only take a few hours to fix panning my parts are received tomorrow morning. Other than the audible clicking sound, there were no other warning lights or indications. Based on the number of complaints that I read about online in honda's representatives, knowing that there is an issue, I think this should be further investigated in case there are other safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747613July 1, 2026
POWER TRAIN
Both front axels have been making loud clicking noise and clunking vibration while turning since the vehicle roughly reached 2000 miles. The vehicle was taken into Honda Auto Center of Bellevue, and I was told that is was a known issue, Honda was no longer allowing warranty replacements of axels and that is was "just a noise the car will make".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746982June 28, 2026
STEERING, SUSPENSION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
CV Joints/Boot clicking and front passenger suspension squeaking, power steering making rubbing and squealing noises . Baking up-vehicle slams on brakes with nothing behind me. Dealership claims everything is fine and can't recreate issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746643June 26, 2026
UNKNOWN OR OTHER
The rear backup camera is extremely dark at low light level conditions causing it to be a deterrent instead of assistant. I cannot see in the dark with the camera!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746574June 25, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was traveling at a steady speed of 35 MPH approaching an intersection with a red traffic signal. There was a single vehicle already stopped at the light, but it was positioned a significant distance ahead of my vehicle. Without any warning, driver input, or hazard present, my vehicle initiated an uncommanded emergency braking maneuver. The vehicle forcefully decelerated from 35 MPH to a complete stop (0 MPH) in the middle of the roadway. Prior to this incident, the vehicle's forward collision system has exhibited false positive detections, frequently issuing warnings for phantom vehicles or obstacles when the road ahead was completely clear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746508June 25, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while driving at ~20 mph and while reversing at low speed, with no obstacle present. Hard sudden braking with no warning created rear-collision risk. (2) On 6/23/2026 at ~9:50 AM, AEB failed to activate when I struck a parked vehicle. Airbags deployed on impact, briefly incapacitating me. My foot remained on the accelerator. Standard post-collision safety design calls for automatic power cutoff and brake application after airbag deployment, specifically to prevent continued acceleration when a driver may be incapacitated. This vehicle did neither — it continued accelerating, significantly worsening the collision. I sustained soreness and bruising. Dealer confirmation: I did not take the vehicle to a dealer for the phantom braking. Per other NHTSA complaints for the Prologue and Honda's broader CMBS issues (Engineering Analysis EA25002), dealers have reportedly been unable to replicate the issue and told owners the behavior is normal. Inspections: GEICO assessed the vehicle for the claim. No inspection by Honda or independent mechanic for AEB specifically. EDR data not yet extracted. Warning indicators: During false AEB activations, the collision warning appeared on the dashboard at the moment of braking, not before. No advance warning. No persistent warning lamps or diagnostic messages indicating CMBS malfunction at any point during ownership. Phantom braking occurred intermittently throughout ownership.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11745906June 23, 2026
UNKNOWN OR OTHER
Infotainment and driver info screen go black randomly throughout the month. This has happened to me nine times in seven weeks. Takes about 30 seconds for the screens to reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745501June 21, 2026
SUSPENSION
My issue is the cv axles , when I am turning clicking noise is coming from the front . I brought the car to the dealership and the told me Honda said not to replace, because is some lawsuit and under investigation .There should be a recall soon with this issue. I can’t give the car back and Honda has the dealer and customer hand tied up. NHTSA this a known issue and Honda and GM new about this and will not help, can this be a safety issue yes , just wait until a wheel comes off when doing 60 miles per hour and somebody gets killed they it will be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745172June 18, 2026
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2024 Honda Prologue (VIN [XXX]) only has 16K miles on this vehicle. Both front half-shaft CV joints are failing and have been failing for the last SEVERAL months by manifesting a persistent and worsening very loud clicking when loading and unloading the drive-train, driving up hill and executing any type of turn maneuver. I've complained numerous times to the Honda Dealership here in Seattle start 4Q 2025. They informed me that this has been an ongoing "known" problem with this specific model over the entire model 3 year offering from 2024-26, but at that time Honda America had no revised part number to effectively mitigate the problem. They initially replaced the failed CV half-shafts with the same part number, only to have those parts fail again. Honda America subsequently instructed all Honda dealerships maintenance depts to stop replacing these parts until a newly revise part number is released. I was instructed to contact Honda America at their national customer service at 800-999-1009. (My Case # [XXX]). I've spoken with at least 20-30 difference Honda reps over the last 6 months with no commitment to do anything to fix this potentially dangerous problem. When the outer CV joint completely fails, it could potentially turn into a pole-vault stick and literally flip the car at freeway speeds and definitely cause a catastrophic loss of control at freeway speeds or at any velocity/momentum whatsoever. The very disappointing fact is there is NOW a revised/vastly improved Part Number (Honda Part #86284282) that offers customers a fix to this very well known problem. Honda has not officially issued a recall so dealers are not able to perform this fix under warranty. My friend has this same car and her 2024 Honda Prologue is making this same exact clunking noise. She's faced with the same dilemma. Please, we all need your advocacy to get Honda America to act, not to cower and ignore the issue. Thank you for your advocacy! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744946June 18, 2026
SERVICE BRAKES
While driving my 2024 Honda Prologue Elite at anywhere from 10-30 MPH, the One-Pedal Driving system suddenly and without warning faults out and disabled mid-drive. The regenerative braking abruptly cut out, causing a sudden loss of expected deceleration, creating a 'lurch forward' feeling. A dashboard warning light illuminated instructing me to press the brake pedal immediately. This has happened multiple times, causing a severe safety hazard during normal traffic conditions. The vehicle shares an identical GM Ultium electronic brake modulator architecture with other previously recalled vehicles. The car is unsafe and should be considered for recall repairs. I have read that this is happening to others and Honda really needs to address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744756June 17, 2026
STEERING, SUSPENSION
Clicking sound coming from the front axle when turning and at acceleration when first driving off. I contacted my Honda dealership to schedule an appointment so they can inspect the vehicle. They said that at this time they do not have a fix and Honda is aware of the problem, but no recall has been issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744385June 16, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the highway and there was traffic I was good 2-3 feet goin away from the car infront of me and going 10 mph and the automatic emergency break went off giving whiplash and anxiety since the breaking is so impactful. I had turned of about a month ago so I don’t understand how it turned back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744234June 15, 2026
UNKNOWN OR OTHER
My car a distinct clicking or knocking noise from the front Constant Velocity (CV) joints during tight turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743869June 13, 2026
UNKNOWN OR OTHER, EXTERIOR LIGHTING
Backup camera is completely black when it is dark outside, making it worthless. It is fine during daylight hours. The local Honda dealer acknowledged that there is a problem, but stated that Honda has no solution for it at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743864June 13, 2026
UNKNOWN OR OTHER
The vehicle is not charging this have happened multiple time since owning this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743783June 12, 2026
POWER TRAIN
The contact owns a 2024 Honda Prologue. The contact stated that after shifting into reverse, the vehicle failed to respond as needed. The vehicle was taken to the local dealer, and a transmission software update was performed, and the vehicle was repaired. The contact was concerned that the failure might recur and no longer drove the vehicle. The manufacturer was notified of the failure. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743100June 10, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment screen during driving goes black and resets. While not necessary to perform vehicle function, I am concerned it is tied to other parts of the car that could cause a safety incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743037June 9, 2026
POWER TRAIN
Hi, yes the component is the CV axle on the driver side front wheel. Whenever I make a left turn, the driver side CV axle makes a clicking noise. Also, sometimes, when I make a right turn, especially when going slower, the same drive side front wheel CV makes a clicking noise. It is available for inspection upon request. The safety seems OK, but we are fearful that is could break and cause an accident. We brought the the car to the Honda Norm Reeves in Cerritos on April 3rd, 2026, and the dealership told us it was a common issue. And right now there are no parts available for it. It's not a safety issue, so we shouldn't worry about it. So we took them at their word. But we are still nervous about it so which is why we're reporting it. The vehicle has not been inspected by manufacturer, police, or insurance representatives. There were not any symptoms of warning lamps or messages of the problem prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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