Honda Passport Complaints

1,683 consumer complaints on file.

#11220261June 15, 2019
STRUCTURE:BODY
LOOSE PLASTIC TRIM ABOVE DRIVER'S SIDE HEADLIGHT. IT MOVES ABOUT 1/4 INCH. THIS WILL FLEX IN THE TURBULENCE AND BREAK IN TIME. IT COULD THEN FALL OFF THE VEHICLE AND STRIKE A PEDESTRIAN OR ANOTHER VEHICLE. THE PASSPORT WAS SOLD NEW IN THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209400May 22, 2019
UNKNOWN OR OTHER
ALL FOUR EMERGENCY GRAB HANDLES LOOSE. TOOK CAR TO LOCAL DEALERSHIP TO HAVE THEM TIGHTENED AND WAS INSTEAD SHOWN THAT OTHER PASSPORTS ALL SHARE THE SAME PROBLEM. WAS TOLD THAT THE LOOSE GRAB HANDLES ARE A CHARACTERISTIC BY AN AMERICAN HONDA CUSTOMER CARE REPRESENTATIVE AND SO UNABLE TO BE FIXED UNDER WARRANTY. NUMEROUS OTHER FIT/FINISH ISSUES HAVE BEEN DOCUMENTED WITH THE DEALERSHIP; LOOSE LEATHER WRAPPING ON STEERING WHEEL, LOOSE A PILLAR TRIM, RATTLING FROM INSIDE DRIVERS SIDE DOOR, LOOSE ROOF RAIL TRIM(BOTH LEFT AND RIGHT), FRONT HEADLIGHT BLACK PLASTIC INSERT IS LOOSE ON BOTH SIDES. ALL OF THESE FIT/FINISH ISSUES ARE SHARED AMONGST MANY PASSPORTS AS SHOWN TO ME ON THE DEALERSHIP LOT AND DUE TO THIS HONDA WILL NOT FIX THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205134May 1, 2019
POWER TRAIN, ENGINE
VEHICLE WITH LESS THAN 1000 MILES. ENGINE STALLED DURING MOTION APPROX 70 MPH. FORCED TO PULL OVER AND RESTART ENGINE BUT WAS UNABLE TO PUT INTO DRIVE BUT AFTER A MINUTE WAS SUCCESSFUL IN STARTING. ENGINE STALLED TWO MORE TIMES AFTER AND EACH TIME MORE ERRORS WERE REPORTED ON THE VEHICLE DRIVER DISPLAY. ERRORS INVOLVED EMISSIONS, TRANSMISSION, ENGINE, BLIND SPOT MONITORING, AND BATTERY. ISSUE WAS RECTIFIED BY HONDA DEALERSHIP BUT UNKNOWN WHETHER OR NOT PERMANENT DAMAGE OCCURRED. THE DEALERSHIP FIX WAS TO "DRAIN ATF FLUID AND BROUGHT TO PROPER LEVEL". THEIR DIAGNOSES WAS THAT "ATF IS OVERFILLED." VEHICLE HAS MULTIPLE FIT/FINISH/BUILD QUALITY ISSUES LEADING ME TO BELIEVE THAT THE MANUFACTURER IS AT FAULT FOR THIS PROBLEM AND THAT OTHER ISSUES MAY BE PRESENT BUT UNKNOWN. ONE NOTABLE SAFETY ISSUE WITH THE BUILD QUALITY IS THAT ALL FOUR EMERGENCY HANDLE BARS ARE LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195978April 13, 2019
SUSPENSION
I NOTICED THAT MY 1999 HONDA PASSPORT HAD A RECALL FOR THE SUSPENSION. I CALLED THE DEALER HERE IN LEXINGTON KY DON JACOBS AND SET UP AN APPOINTMENT. THE DAY BEFORE MY APPOINTMENT I CALLED TO VERIFY THAT THEY HAD THE PARTS THAT WAS NEEDED AND WAS TOLD THAT THEY COULD NOT FIX MY VEHICLE BECAUSE THEY COULD NOT GET THE PARTS OR TOOLS TO REPAIR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195778April 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WOULD NOT COME OUT OF PARK, IT WAS STATIONARY. FIRST TIME 3/27/19 PICKING UP NEW AT DEALERSHIP. SECOND TIME 4/10/19, PARKED IN MY GARAGE. BOTH TIMES NUMEROUS WARNING CODES DISPLAYED. IN MY GARAGE 10 WARNING CODES DISPLAYED, RAN MOTOR FOR SEVERAL MINUTES AND TURNED OFF. RESTARTED LATER AND 7 WARNING CODES DISPLAYED AND VEHICLE WOULD GO INTO DRIVE. DROVE TO DEALERSHIP, MADE APPOINTMENT FOR SERVICE 4/11/19. DEALERSHIP FOUND MULTIPLE BATTERY LOW CODES STORED FROM WHEN BATTERY DIED ON LOT. TECHNICIAN NOTICED A HAM RADIO ANTENNA MOUNT ON THE CROSS BAR AND REPORTED THE UNKNOWN ACCESSORY ATTACHED TO THE CROSS BAR COULD HAVE SOMETHING TO DO WITH VEHICLE CODES BEING SET. AS OF THIS DATE ALL THE PARTS TO INSTALL A TRANSCEIVER HAVE NOT ARRIVED. THE UNKNOWN ACCESSORY IS JUST A MOUNT AND AT THE DEALERSHIP INSPECTION IT HAS A GROUND WIRE, 14 GAUGE THHN, CONNECTED TO A BRACKET. WHEN THE ANTENNA IS INSTALLED IT MUST BE GROUNDED TO FRAME. I'M INCLUDING JPEGS OF ANTENNA MOUNT. ALSO I HAVE SUPPORTING EMAILS DETAILING WHEN THE PARTS WILL ARRIVE TO MY PO BOX AND OR STREET ADDRESS. A TRANSCEIVER HAS NOT BEEN INSTALLED IN THE VEHICLE! THERE HAS NOT BEEN ANY ELECTRICAL CONNECTION TO THE BATTERY/VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195933April 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE RETURNED TODAY FOR THE THIRD TIME. SAME ISSUES: WILL NOT COME OUT OF PARK, 10 WARNINGS. LET VEHICLE RUN ABOUT 15 MINUTES, TURN OFF, GO INSIDE FOR ABOUT 15 MINUTES, RESTART VEHICLE, 7 WARNINGS AND NOW CAN GET INTO DRIVE. ONE ADDED ISSUE: AT THE DEALERSHIP WHEN CLOSING THE DOOR THERE IS SEVERAL BEEPS INDICATION THE KEY IS STILL INSIDE THE VEHICLE. THE KEYFOB IS NOT IN THE VEHICLE OR ANYWHERE NEAR!! VEHICLE STATIONARY IN GARAGE AT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163598December 26, 2018
AIR BAGS
THE DRIVER AIR BAG DID NOT WORK..THEREFORE RESULTING IN DRIVER'S DEATH. THE VEHICLE WAS IN MOTION, ON A HIGHWAY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11161256December 13, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 1998 HONDA PASSPORT. WHILE DRIVING 55 MPH, THE ENGINE AND TRANSMISSION WARNING INDICATORS ILLUMINATED. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE GENERAL MOTOR CODE 1870 (TRANSMISSION) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 173,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120398August 16, 2018
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:REAR
TL* THE CONTACT OWNS A 2001 HONDA PASSPORT. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER NOTICED THAT THE REAR OF THE VEHICLE WAS SWAYING. THE DRIVER COASTED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR SUSPENSION BRACKET WAS DETACHED AND THE SUBFRAME WAS CORRODED THROUGH. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED BARON HONDA AT (631) 714-2094, 17 MEDFORD AVE, PATCHOGUE, NY 11772) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113127July 23, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072989February 14, 2018
UNKNOWN OR OTHER
I WAS CHANGING THE TIRES AND NOTICED A HUGE WHOLE ON THE BOTTOM FRAME EXTREME CORROSION... AFRAID TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004267July 11, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1998 HONDA PASSPORT. THE CONTACT STATED THAT THE VEHICLE EXHIBITED SEVERE RUST ON THE REAR PASSENGER SIDE FRAME. THE CONTACT RECEIVED A RECALL NOTICE IN NHTSA CAMPAIGN NUMBER: 10V436000 (SUSPENSION) WAS RECEIVED BACK IN 2011 AND THE VEHICLE WAS REPAIRED AT WILLIAMS HONDA IN TRAVERSE CITY, MICHIGAN. THE VEHICLE WAS TREATED WITH AN ANTI-CORROSIVE COMPOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983106May 2, 2017
SUSPENSION
MY CAR IS INVOLVED IN THE RECALL 10V436000 BUY BACK PROGRAM BUT THE DEALERS AS WELL AS HONDA ITSELF WILL NOT FOLLOW THE NHTSA GUIDE LINES THEY ARE MAKING EXCUSES AND LYING TO ME ABOUT RESPONSIBILITY THIS CAR HAS 111,000 MILES ON IT AND SHOULD LAST A VERY LONG TIME BUT THE FRAME IS COMPLETELY RUSTED AND CANNOT BE DRIVEN AND THE ELECTRICAL PROBLEMS ARE ALL OVER BECAUSE OF THE FRAME MOVEMENT . I BELIEVE THAT THERE ARE OTHER RECALLS ON THIS VEHICLE BUT HONDA REFUSES TO TAKE RESPONSIBILITY FOR ANYTHING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972195April 13, 2017
SUSPENSION
TL* THE CONTACT OWNS A 1999 HONDA PASSPORT. THE CONTACT STATED THAT THE SON WAS DRIVING AND THE REAR DRIVERS SIDE SUSPENSION DETACHED FROM THE FRAME. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V436000 (SUSPENSION) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THEM NOT BEING THE ORIGINAL OWNER OF THE VEHICLE AND THE RECALL EXPIRING, THERE WAS NO FURTHER ASSISTANCE THAT COULD BE PROVIDED THE FAILURE MILEAGE WAS APPROXIMATELY 122,000. UPDATED 06/02/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959072March 7, 2017
SUSPENSION
TL* THE CONTACT OWNS A 1999 HONDA PASSPORT. WHILE THE VEHICLE WAS STATIONARY, THE REAR SUSPENSION SUPPORT SYSTEM WAS RUSTED AND SEVERELY CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933921December 8, 2016
VEHICLE SPEED CONTROL
GOT INTO VEHICLE AND STARTED IT UP. PUT INTO REVERSE AND THE ENGINE REVVED UP AND SHOT BACKWARDS VERY FAST. WHILE APPLYING PRESSURE TO THE BRAKE IT HAD NO EFFECT UNTIL SLAMMING INTO THE HOUSE THAT WAS ACROSS THE STREET.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10887377July 21, 2016
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 HONDA PASSPORT. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND THE SPEED INCREASED TO APPROXIMATELY 80 MPH. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL. THE FRONT END SUSTAINED SIGNIFICANT DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 200,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10885789July 19, 2016
UNKNOWN OR OTHER
ALL RUSTY INREPARABLE FRAME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854673April 10, 2016
UNKNOWN OR OTHER
IN 2015 I BOUGHT A 1997 HONDA PASSPORT FROM SOMEBODY AND NOTICED THE FRAME HAS EXTREME ROT AND ITS SO BAD IT ROTTED A FUEL LINE CAUSING A LEAK NOW, I OWNED A 1995.5 ISUZU RODEO WITH EXCESIVE FRAME ROT AS WELL TO WHERE THE FRAME BROKE IN HALF WHILE DRIVING. THESE FRAMES USED IN ALL OF THE ISUZU RODEOS AND HONDA PASSPORTS AREN'T TREATED PROPERLY BEFORE THEY WERE RELEASED TO THE PUBLIC, THERE ARE HOLES IN THE FRAME AS LONG AS A FOOT, THESE NEED TO BE ADDRESSED ASAP BEFORE SOMEONE GETS KILLED OR INJURED BECAUSED OF IT, I HAVENT BEEN ABLE TO DRIVE THE VEHICLE YET DUE TO THIS FACT OR THE BREIF MOMENTS I DO DRIVE IT I FEEL AS IF ITS GOING TO BREAK IN HALF. IT WONT LET ME PUT THE MILEAGE IT HAS 176009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850917March 21, 2016
UNKNOWN OR OTHER
MY PASSPORT HAS ISSUES WITH REAR AXELS AND SUSPENSION/BOLTS. ALSO ONE DAY WHEN IT HAD BEEN RAINING I APPLIED MY BREAKS TO STOP FOR A RED TRAFFIC LIGHT AND THE CAR WENT RIGHT THROUGH THE LIGHT. THE OTHER TIMES I HAVE HAD TO PUMP THE BREAKS TO GET CAR TO STOP AND IT MADE AN AWFUL NOISE. MY BIGGEST FEAR IS THAT I WILL BE DRIVING THE CAR AND THE REAR SUSPENSION/SUPPORT IS GOING TO FALL APART. A GENTLEMAN WHOSE WIFE WAS DRIVIND A PASSPORT SAID THAT HER CARS FRONT WHEEL FELL OFF. SHE DID NOT HAVE AN ACCIDENT AS SHE WAS BACKING OUT OF THE DRIVEWAY. NONE OF THE RECALLS SEEM TO HAVE BEEN DONE TO THIS CAR AND I DO NOT KNOW WHERE TO TURN. I AM 71 YEARS OLD AND I DRIVE MY GREAT GRANDCHILDREN AROUND OCCASIONALLY. I ALSO PROVIDE TRANSPORTATION FOR ELDERLY PERSONS IN THE COMMUNITY. I JUST WANT TO KNOW WHERE TO GO TO GET THIS FIXED OR BOUGHT BACK. I WENT TO A HONDA SERVICE GARAGE IN DAYTON,OHIO AND HE SAID THE RECALL WAS OUTDATED? A SAFETY ISSUE THAT BIG THAT HAS BEEN ON GOVERNMENT RECALL AND NEVER BEEN FIXED CAN NOT HAVE AN OUTDATED RECALL? MY DAUGHTER HAS PICTURES OF THE SUSPENSION AND RUST, I DO NOT KNOW HOW TO SEND THEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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