Honda Crosstour Complaints

162 consumer complaints on file.

#10575456March 29, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING SOUTH ON HIGHWAY 680 IN WALNUT CREEK CA AROUND 2;00 PM. TRAFFIC WAS VERY LIGHT AND MY SUNROOF EXPLODED AFTER A LOUD BANG! I PULLED OVER AND COULDN'T FIND ANYTHING IN THE CAR THAT INDICATED THAT IT WAS HIT BY AN OBJECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567584March 6, 2014
POWER TRAIN
THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN OCTOBER 2013 AND CONTINUES TO DATE. WHEN STOPPED AT INTERSECTION AND MODERATELY ACCELERATE, THE CAR DOESN'T MOVE. IT CAUSE YOU TO PANIC AND ACCELERATE HARDER AND THEN THE CAR JERKS AND TAKES OFF TOO FAST. IT'S ALMOST LIKE WHEN YOU TAKE THE FOOT OFF THE BRAKE AND ACCELERATE THE GEARS SLIP AND WHEN IT GRABS IT JERKS AND ACCELERATES ABRUPTLY. THIS IS NERVE RACKING WHEN TRYING TO TIME CROSS TRAFFIC TO CROSS INTERSECTION OR MERGING INTO TRAFFIC. NOT A VERY SECURE FEELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565656February 24, 2014
VISIBILITY/WIPER
I WAS TRAVELING DOWN THE INTERSTATE WHEN THERE WAS A BOOM ABOVE OUR CAR AND THEN WHAT SOUNDED LIKE ICE FALLING DOWN THE BACK OF THE CAR. WHEN I PULLED THE SUNROOF SHADE BACK A BIT I REALIZED THE SUNROOF HAD SHATTERED. THE DEALERSHIP WAS A COUPLE MILES AWAY. WHEN I PULLED IN AND LOOKED INTO THE SUNROOF, I EXPECTED TO SEE A ROCK OR SOMETHING BUT THERE WAS NONE. WE HAD NOT PASSED UNDER ANY BRIDGE. MOST OF THE SUNROOF HAD BROKEN INTO LITTLE SMALL GEOMETRIC PIECES. THE EDGES OF THE HOLE IN THE SUNROOF LOOKED LIKE IT WAS CRUMBLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556031December 14, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
AT LOW SPEED THE VEHICLE HESITATES BEFORE ACCELERATING. FIRST NOTICED PROBLEM IN MALL PARKING LOTS. WHEN I ATTEMPTED TO SLOWLY MANEUVER THE VEHICLE, THE VEHICLE FAILED TO RESPOND TO THE GAS PEDAL. IF YOU CONTINUE TO APPLY THE GAS, THE VEHICLE WOULD LUNGE FORWARD, ALMOST SPINNING THE FRONT WHEELS. YESTERDAY I MADE A RIGHT TURN ON TO A BUSY ROAD, AND THE VEHICLE JUST DIED. WITH A GARBAGE TRUCK FAST APPROACHING I CONTINUED TO APPLY THE GAS, AND THE VEHICLE FINALLY ACCELERATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545999September 28, 2013
ENGINE, VEHICLE SPEED CONTROL
WHEN STOPPED AT INTERSECTION AND TAKING FOOT OFF BRAKE TO PROCEED, OCCASIONALLY CAR WILL NOT MOVE FORWARD WITH MODERATE GAS PEDAL PRESSURE. BACKING OFF THE GAS SLIGHTLY GETS CAR GOING FORWARD. ENGINE DOES NOT QUIT DURING THESE EPISODES, IT JUST WILL NOT MOVE CAR UNLESS GAS PEDAL POSITION IS CHANGED BY BACKING OFF A LITTLE. THIS CAN BE VERY PANIC-INDUCING WHEN TIMING CROSS-TRAFFIC FOR A CROSSING OR MERGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535608August 14, 2013
POWER TRAIN
HESITATION: WHEN TRYING TO ACCELERATE, AFTER STOPPING, IN MANY INSTANCES THERE IS A VERY PRONOUNCED HESITATION BEFORE THE CAR STARTS FORWARD. THIS IS A REAL PROBLEM WHEN ATTEMPTING TO MERGE INTO TRAFFIC OR ACCELERATE FROM A STOP SIGN OR TRAFFIC LIGHT. THERE IS A SAFETY PROBLEM WHEN PRESSING ON THE ACCELERATOR AND IT TAKES SEVERAL SECONDS FOR THE CAR TO START MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532386July 29, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE PARKING, IN SPOT, WITH FOOT ON BRAKE, ENGINE STARTED TO REV AND I FELT CAR WANTING TO MOVE FORWARD. I PUT THE CAR IN PARK AND CHECKED TO MAKE SURE MY FOOT WAS NOT TOUCHING THE GAS. IT WAS NOT. MY WIFE WAS IN THE CAR WITH ME AND ASKED ME WHAT HAD HAPPENED. I WASN'T SURE. A COUPLE OF MONTHS LATER MY WIFE WAS DRIVING APPROX. 25 MPH WHEN SHE HEARD AND FELT THE ENGINE REV AND THE CAR STARTED RACING FORWARD. SHE SLAMMED ON THE BRAKE AND PULLED THE CAR OVER AND SHUT IT OFF. LUCKILY NO ONE WAS IN FRONT OR BEHIND HER DURING THIS OCCURRENCE. MY WIFE AND I FEEL THE CAR IS NOT SAFE TO DRIVE. THE DEALER HAS "CHECKED" IT OUT AND CAN NOT FIND ANYTHING WRONG WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498366February 16, 2013
SEATS
NOTE: THIS IN REFERENCE TO THE HONDA CROSSTOUR WHICH IS NOT LISTED IN YOUR DROP DOWN . THE HEAD RESTRAINT IS BADLY PROPORTIONED--WITH ANY ADJUSTMENT OF THE SEAT OR RESTRAINT IT FORCES MY FORWARD AND DOWN--THIS WAS NOT NOTICEABLE IN THE SHORT TEST DRIVE BUT ONLY DURING A LONGER DRIVE --AFTER A FAIRLY SHORT TIME I DEVELOPED A VERY PAINFUL NECK AND IT GOT WORSE WITH TIME.. I HAVE CONTACTED THE DEALER BUT THEY DID NOT OFFER ANY SOLUTION TO THE PROBLEM OTHER THAN TO ADJUST THE SEAT. TRIED THAT UNTIL I HAD EXHAUSTED ALL POSSIBLE POSITIONS WITH NO ACCEPTABLE RELIEF, THEY DID ADMIT THERE HAVE BEEN "A FEW" SUCH COMPLAINTS. I ALSO CALLED AMERICAN HONDA--THE RECEPTION WAS FRIENDLY AND THE PERSON I TALKED TO WAS CONCERNED BUT STATED SHE WAS NOT AWARE OF ANY PROBLEMS AS I DESCRIBED. AFTER SOME RESEARCH I FIND THIS HAS BEEN AN ONGOING PROBLEM FOE SOME TIME AND INCLUDES PRIOR MODEL YEARS AND OTHER MODELS. I DO BELIEVE A RATHER MINOR MODIFICATION COULD PROVIDE THE RELIEF NEEDED AND STILL BE WITHIN THE 50MM CLEARANCE THAT IS ALLOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494713January 25, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A FIRE HAD ERUPTED FROM THE DASHBOARD AREA. THE FIRE DEPARTMENT WAS NOT CALLED BECAUSE THE FAILURE HAD OCCURRED OVERNIGHT WHILE THE VEHICLE WAS PARKED AND SEEMINGLY, HAD EXTINGUISHED INDEPENDENTLY. THE CONTACT DID NOT NOTICE THE FAILURE UNTIL IT HAD ALREADY OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE HAD BEEN A FAILURE WITH THE WIRING IN THE CONSOLE. THE EXACT CAUSE OF THE FIRE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,982. *TR UPDATED 03/12/13*LJ UPDATED 03/27/2013 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10494634January 24, 2013
SEATS
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED THAT THE HEAD REST WOULD PUSH HIS HEAD FORWARD, CAUSING HIM PAIN. THE CONTACT MENTIONED THAT THE DEFECT CAUSED HIS ARM TO BECOME NUMB AS WELL. ADDITIONALLY, THE CONTACT STATED THAT AS A TEMPORARY REMEDY HE REMOVED THE HEAD REST. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DID NOT OFFER ANY ASSISTANCE SINCE THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10488655December 13, 2012
POWER TRAIN
I BOUGHT THE CAR USED WITH APPROXIMATELY 23000 MILES; IT IS STILL UNDER THE FACTORY WARRANTY. I HAD READ ABOUT OTHER OWNERS' DESCRIPTIONS OF "SHUTTER" FROM THE DRIVE TRAIN BETWEEN 20-27 MPH UNDER MODERATE ACCELERATION, A SLIGHT SHAKING FELT THROUGH THE CAR BODY, AND NOTICED MINE DISPLAYED THIS SAME CONDITION. I TOOK THE CAR TO A LOCAL DEALER ON OCT 30, 2012, EXPLAINED THE PROBLEM I WAS EXPERIENCING, AND MENTIONED THAT ACURA HAD ISSUED A TSB CONCERNING A SIMILAR SITUATION. THE MECHANIC STATED THIS TSB DID NOT APPLY TO HONDA CARS. NONETHELESS, WHEN THE DEALER RETURNED THE CAR, THEY HAD APPLIED A TRANSMISSION CONTROLLER SOFTWARE UPDATE; I DO NOT KNOW IF THIS IS THE SAME UPDATE ISSUED BY ACURA. THEY ALSO TURNED THE FRONT ROTORS AND RECOMMENDED TIRE BALANCING. I HAD THEM BALANCED IMMEDIATELY. MY FAMILY AND I TOOK A 4 HOUR ROAD TRIP OVER THE THANKSGIVING HOLIDAY, CONSISTING OF MOSTLY INTERSTATE TRAVEL. I NOTICED THE "SHUTTER" GETTING WORSE, ESPECIALLY ONCE THE CAR WAS WARM, STILL BETWEEN 20-27 MPH. I ALSO NOTICED A SLIGHT VIBRATION ABOVE 70 MPH. I DISMISSED THIS HIGH SPEED VIBRATION AS A TIRE BALANCE ISSUE, BUT I SEE OTHER OWNERS' COMPLAIN ABOUT THIS CONDITION, AS WELL. THE SHUTTER CONTINUED, AND ON DEC 8, I NOTICED THAT ONCE IT WAS WARM, THE CAR HAD STARTED TO VIBRATE THROUGHOUT, AT ANY SPEED. THE TRANSITION TO THIS CONDITION IS MOST NOTICEABLE WHILE DRIVING THE CAR WHILE COLD, ALLOWING IT TO WARM UP, AND FEELING THE CHANGE IN OVERALL RIDE FEEL FROM COLD TO WARM, NOT FELT THROUGH THE WHEEL, THROTTLE PEDAL, OR SHIFTER, BUT THROUGHOUT THE CHASSIS AND BODY. ON DEC 10, I TOOK THE CAR TO ANOTHER DEALER, CLOSER TO MY WORKPLACE, CONCERNED THAT SOMETHING WAS BROKEN. THE DEALER REPRESENTATIVE STATED THEY COULD NOT DUPLICATE THE PROBLEM. I FELT IT WHILE SHE DROVE IT, BUT SHE STATED SHE DID NOT. SHE SAID THE LOCAL HONDA REPRESENTATIVE SAID NO TSBS OR RECALLS APPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487760December 8, 2012
SEATS
PLEASE, PLEASE BACK OFF ON YOUR HEAD REST REQUIREMENTS FOR SAFETY. PLEASE ALLOW THE CONSUMER TO CHOOSE THE POSITION OF THE HEAD REST. NOT ONLY HONDA, BUT FORD, GM, CHRYSLER, ALL MANUFACTURERS ARE CREATING VERY PAINFUL CAR SEATS SINCE 2009 DUE TO THIS AWFUL HEADREST REQUIREMENT. SEATBELTS ARE A LAW, BUT I CHOOSE TO WEAR THEM. MOTORCYCLE HELMETS ARE NO LONGER A LAW, BUT I CHOOSE TO WEAR THEM. NOW LET ME CHOOSE MY HEADREST POSITION. I THINK THESE NEW DESIGNS ARE GOING TO CAUSE FAR MORE INJURIES AND INSURANCE CLAIMS FROM PEOPLE HAVING THEIR HEADS COCKED FORWARD, IN A FORCED IMPROPER POSTURE. I HAD MIGRAINES DUE TO MY HEADREST BEFORE I RESOLVED THIS ISSUE IN MY CAR BY MAKING MODIFICATIONS. I SIT WITH PROPER POSTURE AND MY HEAD IS FORCED FORWARD. THE ONLY CHOICE I HAD WAS TO SIT IMPROPERLY IN ORDER TO TRY TO AVOID THE TERRIBLE DISCOMFORT THIS NEW LAW FORCES ON ME. PLEASE CHANGE THIS LAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487653December 7, 2012
SEATS
THE SEATS IN THE 2012 HONDA CROSSTOUR I JUST LEASED ARE HORRIFIC. THEY ARE EXTREMELY UNCOMFORTABLE AND THE POSITIONING ENCOURAGES POOR POSTURAL HABITS AND CANNOT BE TOLERATED FOR ANY LENGTH OF TIME. I TOOK MY CAR ON A 3500 MILE BUSINESS TRIP AND WAS CRIPPLED THE ENTIRE TIME AND ALMOST COULDN'T DRIVE HOME. I'VE PUT A LARGE SUM OF $ DOWN TO LOWER MY MONTHLY PAYMENTS AND AM NOW STUCK WITH A CAR THAT'S EXCRUCIATING TO DRIVE. I'VE OWNED HONDA'S IN THE PAST AND WAS VERY HAPPY WITH THEIR LONGEVITY, FUEL ECONOMY AND COMFORT OVERALL. I NEVER THIS COMING-SHAME ON YOU-HONDA! I'VE ALSO DRIVEN A 2012 PILOT (FOR 4.5 HOURS) AND THEY WERE SIMILAR IN DESIGN ONLY NOT QUITE AS UNCOMFORTABLE-BUT STILL UNACCEPTABLE! EVERY ATTEMPT I'VE MADE TO BOLSTER, PAD, LIFT, RELEASE OR OTHERWISE "FIX" WITH PADDING, PILLOWS, FOAM ETC. HAS BEEN UNSUCCESSFUL. WHILE PADDING WITH MINIMAL FOAM, IT RAISES ME IN A POSITION WHERE MY VIEW IS OBSTRUCTED AND MY HEAD HITS THE CEILING. I'M ONLY 5'7" AND NOT LARGE. I HAVE ALSO ENLISTED THE HELP OF A LOCAL UPHOLSTERER TO ASSIST ME BUT WE'VE REACHED THE END OF IDEAS TO ASSIST ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479121October 4, 2012
AIR BAGS:FRONTAL
MY VEHICLE WAS HIT ON THE PASSENGER SIDE, THEN PUSHED HEAD ON INTO A UTILITY POLE. THE VEHICLE'S SIDE AIR BAGS DEPLOYED, BUT THE FRONT AIR BAG DID NOT. UPDATED 10/15/12 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10451869March 15, 2012
ENGINE AND ENGINE COOLING
A/C CONDENSER DAMAGED FROM ROAD DEBRIS (GRAVEL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416921August 3, 2011
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2010 HONDA CROSSTOUR. THE CONTACT STATED WHILE DRIVING 30 MPH THE PASSENGERS RIGHT OF THE VEHICLE COLLAPSED. THE BALL JOINTS SNAPPED AND CAUSED DAMAGE TO THE WHEELS AND TIRES. THE VEHICLE WAS TOWED TO THE DEALER AND AFTER INSPECTING IT THEY HAD TO REPLACE THE TIE ROD, BALL JOINTS, OIL FILTER, TIRE AND WHEELS. THE INSURANCE COMPANY WILL PAY FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THERE WAS NO FAILURE AND OFFERED NO ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 6,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415610July 29, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2010 HONDA CROSSTOUR. THE CONTACT STATED THE HATCH BACK GLASS WAS VERY SMALL WHICH MADE IT DIFFICULT TO SEE OBJECTS IN THE REAR AND ON THE SIDE OF THE VEHICLE. THE CONTACT WAS AFRAID THE FAILURE COULD POTENTIALLY CAUSE A CRASH. THE DEALER WAS CONTACTED AND STATED THEY WERE AWARE OF THE DEFECT BUT THERE WAS NOTHING THEY COULD DO. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 10,000. UPDATED 8/29/11 *CN UPDATED 09/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372606December 27, 2010
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
MY 2010 HONDA CROSSTOUR SUDDENLY WENT FROM 60 TO 15 MPH DRIVING ON A BUSY HIGHWAY. THE ENGINE LIGHT AND VSC LIGHT CAME ON, AND IT JUST LOST POWER. I NARROWLY ESCAPED A SERIOUS ACCIDENT WITH SEVERAL CARS. THE OTHER DRIVERS HAD TO AVOID HITTING ME AS I SLOWED DOWN QUICKLY WITHOUT WARNING. THE DEALERSHIP SAYS THE COMPUTER SHOWS A MALFUNCTION, BUT NOW IT IS FINE. THEY CAN FIND NOTHING WRONG WITH THE CAR THAT WOULD CAUSE THIS TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368291November 30, 2010
STRUCTURE
ON SUNDAY, NOVEMBER 28, 2010, UPON OPENING THE TRUNK, THE REAR CARGO AREA COVER DROPPED DOWN AND HIT MY FOREHEAD LEAVING A LARGE BRUISED LUMP. IT WAS COMPLETELY UNHOOKED WITH NOTHING HOLDING IT IN PLACE. TODAY, IS NOVEMBER 30, 2010 AND I STILL HAVE PAIN AND HEADACHES. THERE IS NO LOCKING MECHANISM FOR THE REAR CARGO AREA COVER. IT APPEARS THAT THE SIDE HOOKS BECAME UNHOOKED (PRESSURE FIT ONLY) AND THE "MOUNTING PINS" ARE AS THE HONDA FLETCHER SERVICE MANAGER SAID, ONLY FOR GUIDANCE AND ALIGNMENT. NOT TO PROVIDE SUPPORT. THERE IS NOTHING TO PREVENT THE REAR AREA CARGO COVER TO NOT FALL OUT AND DOWN. AND WHEN SHOWING FLETCHER HONDA'S SERVICE MANAGER ON MONDAY, NOVEMBER 29, 2010, THE PROBLEM AND UNHOOKING ONLY ONE SIDE HOOK, THE COVER FELL DOWN ON THAT SIDE FIRST, THEN THE OTHER SIDE HOOK FAILED TO HOLD THE COVER IN PLACE AND THE ENTIRE COVER FELL DOWN. THE SERVICE MANAGER SAYS HE HAS NO ABILITY TO CHANGE DESIGNS, HOWEVER, WILL PASS THIS INFORMATION ONTO HIS HONDA REP. I WAS GIVEN A 1-800 TO CALL AND WILL CALL HONDA UPON COMPLETION OF FILING THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10348815August 11, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
UPON ACCELERATION FROM A TRAFFIC STOP, THE SUNROOF SHATTERED CAUSING SHARDS OF GLASS TO FALL INTO THE VEHICLE. THE SUNROOF WAS COMPLETELY CLOSED AT THE TIME. THIS WAS NOT A GENTLE "BREAK AND CRACK", BUT A VIOLENT SHATTER OF GLASS. ONE 8 YEAR OLD PASSENGER SEATED IN THE REAR MIDDLE SEAT SUSTAINED A CUT REMOVING GLASS FROM HIS SEAT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Honda Crosstour