GMC Yukon Complaints

6,462 consumer complaints on file.

#10658536November 17, 2014
AIR BAGS
I PURCHASED A GM CERTIFIED VEHICLE ON SEPTEMBER 5, 2014. ON OCTOBER 31, 2014 I WAS DRIVING AND HEARD A NOISE NEAR THE PASSENGER DASH. I LOOKED AND NOTICED A CRACK APPEARED ON THE DASHBOARD AT THE AIRBAG. THE CRACK IS ABOUT 3 INCHES LONG AND RUNS FROM THE EDGE OF THE DASH TO THE AIRBAG. THE CRACK MEETS THE CUT OUT WHERE THE AIRBAG IS. I HAVE MADE NUMEROUS ATTEMPTS TO CONTACT GM CUSTOMER CARE ABOUT THIS ISSUE AND THE SAFETY CONCERNS I HAVE AS IT RELATES TO THIS CRACK LEADING TO THE AIRBAG. EACH TIME I CONTACT GM THEY DO NOT SEEMS TOO CONCERNED AND TELL ME IT IS MY RESPONSIBILITY TO REPLACE THE ENTIRE DASH. I SEE THIS CRACK AS A SAFETY ISSUE BECAUSE IF THE AIRBAG WERE TO DEPLOY THE CRACK COULD POSSIBLY PUNCTURE THE AIRBAG DUE TO THE LOCATION OR SEND SHARP PLASTIC FLYING POTENTIALLY INTO THE PASSENGER'S EYE. THIS ISSUE IS ALARMING BECAUSE THIS IS A VERY COMMON PROBLEM IN 2007-2009 GM VEHICLES. GM IS NOT WANTING TO ISSUE A RECALL, HOWEVER, THIS PROBLEM OCCURS IN ALMOST ALL VEHICLES OF THIS TYPE. I AM UNHAPPY ABOUT THE RESPONSE I HAVE GOTTEN FROM GM CUSTOMER CARE AND WOULD LIKE FOR YOU TO BE AWARE OF THE SITUATION. I HAVE A PHOTOGRAPH THAT I WOULD BE WILLING TO PROVIDE TO YOU IF YOU WOULD LIKE TO SEE THE CRACK AND LOCATION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655308November 16, 2014
SERVICE BRAKES
BRAKES WERE WEAK, ALMOST TO FLOOR SO THE CAR WAS TOWED HOME. WHILE SLOWLY BACKING THE CAR INTO DRIVEWAY THE BRAKES FAILED COMPLETELY. STEPPED ON EMERGENCY BRAKE AND INTERMEDIATE CABLE BROKE. THE E-BRAKE CABLE FAILED BECAUSE OF RUST AND THE BRAKE LINES TO THE EBCM WHERE THEY GO OVER FRAME ALL FAILED. THE ONLY PART ON THIS CAR THAT HAS RUSTED BEYOND ANYTHING NORMAL ARE THE BRAKE LINES. UNBELIEVABLY RUSTED! WHEN THE BRAKES (E-BRAKE AND BOTH LINES) ALL FAILED THE CAR ROLLED OUT OF CONTROLLED INTO A TREE. THE REAR HATCH GLASS SHATTERED AND I HAD A SORE NECK FOR 5-DAYS. THIS IS APPARENTLY A COMMON PROBLEM TO THIS CAR WHERE SALT IS USED. THE BRAKES STARTED TO GO WEAK (1-LINE MUST HAVE FAILED) AS MY WIFE APPROACHED A TOLL BOOTH, ONLY LUCK PREVENTED A CATASTROPHIC EVENT FROM HAPPENING. I CAN'T BELIEVE WE WERE NOT NOTIFIED OR THE CAR WAS NOT RECALLED! GM AND THE NHTSA SHAME ON YOU. YOU KNEW OF A SAFETY PROBLEM AND HAVE DONE NOTHING. GM STATING THAT YOU WILL STILL HAVE BRAKES IF THE LINE FAILS IS A WEAK ARGUMENT, YOU HAVE TO PRESS MUCH HARDER AFTER THE FIRST LINE GOES AND THE OTHER LINE IS READY TO FAIL. GUESS WHAT HAPPENS, NO BRAKES. PLEASE HAVE A GM EXECUTIVE DRIVE ONE OF THESE DEATH TRAPS AND HIT THE BRAKES HARD. THE LAST THING THAT SHOULD RUST ARE THE BRAKE LINES. A LITTLE COMMON SENSE GOES A LONG WAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10655326November 16, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
IN AUG 2005, THE ABS LIGHT ON OUR 2001 GMC YUKON WITH 51K MILES CAME ON AND THERE WAS A GRINDING NOISE (THE PUMP) UNDERNEATH THE DRIVER'S SIDE WHICH REMAINS ON WHEN THE VEHICLE IS TURNED OFF. THE ABS FUSE MUST BE REMOVED TO SHUT OFF THE PUMP. OUR LOCAL GMC DEALERSHIP REPAIRED IT FOR $1100 ($870 FOR THE ABS MODULE). IN SEP 2009, THE ABS FAILED AGAIN AT 91K MILES. OUR GMC DEALERSHIP HELPED COVER THE COST OF REPAIR BY COVERING THE COST OF THE MODULE. WE HAD TO WAIT 2 MONTHS (NOV 2009) BEFORE THE VEHICLE COULD BE REPAIRED BECAUSE WE WERE TOLD THAT THE MODULE WAS BEING REDESIGNED TO FIX THESE PROBLEMS. IN OCT 2014, THE ABS FAILED AGAIN AT 138K MILES. OUR GMC DEALERSHIP PUT US IN CONTACT WITH GMC CUSTOMER SERVICE WITH THE HOPE THAT GMC COULD ASSIST IN COVERING THE COST OF REPAIR. AFTER SEVERAL FRUSTRATING PHONE CALLS WITH SUPERVISORS, WE WERE TOLD THAT THE VEHICLE WAS TOO OLD AND THEREFORE GMC WOULD NOT ASSIST. DURING THESE PHONE CALLS GMC STATED THAT THERE WAS A RECALL FOR THE VEHICLE IN "SALT-BELT" STATES BUT NOT CALIFORNIA. OBVIOUSLY THE ABS MODULE IS DEFECTIVE AS A RELATIVE WITH A SIMILAR VEHICLE (CHEVY TAHOE) HAD THE SAME ISSUE WITH THE ABS MODULE. IN SEARCHING THE INTERNET, WE FOUND A COMPANY THAT STATES THAT THEY CAN REPAIR THE MODULE FOR UNDER $100 AND GUARANTEES THE REPAIR FOR LIFE. IF THEY CAN DO THIS, WHY CAN'T GM MAKE THE NECESSARY CHANGES TO THE ABS MODULE AND GIVE CUSTOMERS THE PEACE OF MIND THAT THE VEHICLE WILL BE SAFE. HOPEFULLY THE NHTSA WILL USE THIS AND SIMILAR COMPLAINTS AND FORCE GM TO ISSUE A RECALL ON THE ABS MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653932November 10, 2014
POWER TRAIN
THIS IS THE SECOND TIME THE FOLLOWING OCCURRED. (OCT 27,2014 AND NOW ON NOV. 5,2014). WHEN I WENT TO DRIVE THE CAR, SUDDENLY THE CAR DID NOT TURN PROPERLY. IF I MADE A SHARP TURN, IT SOUNDED LIKE THE FRONT WHEELS WERE RUBBING. THE CAR WAS IN 2 WHEEL AUTO. I IMMEDIATELY CALLED THE SALESMAN AND EXPLAINED THE SITUATION. I DROVE THE CAR ON THE HIGHWAY (65MPH) TO DEALERSHIP. DAY LATER, LOOSE WIRE IN TRANSFER CASE. EVERYTHING FINE. SAME THING OCCURS ON NOV. 5TH AND THE SALESMAN TELLS ME TO TAKE A VIDEO, WHICH I DO, AND BRING THE CAR IN. TODAY I AM TOLD IT WAS THE COMPUTER PROGRAM THAT WAS THE PROBLEM. THE SALESMAN CONFIRMS THAT THE AUTO WAS IN 4 WHEEL DRIVE WHEN I BROUGHT THE CAR IN BUT THE RECEIVING AND DELIVERY SERVICE TECHNICIAN NOW SAYS IT WASN'T. HE SAID THE 4WD LIGHT WAS NOT ON AND HE ONLY FELT A LITTLE BIT OF A ROUGH RIDE WHEN I DROPPED IT OFF. HE ALSO TOLD ME THAT THE STATE OF VIRGINIA DOES NOT HAVE A LEMON LAW, WHICH HE BACK TRACKED AFTER I CALLED HIM ON IT. OTHER PROBLEMS WITH CAR. NAV/RADIO/BACKUP CAMERA WENT BLANK ON NOV. 4TH. THERE IS A WHISTLE NOISE ON THE TOP OF THE DRIVERS SIDE DOOR. THE RIDE IS SUBSTANDARD TO MY OLD 2007 GMC YUKON XL DENALI, WHICH I BOUGHT NEW AND HAD 197K MILES. YOU FEEL EVERY PEBBLE OR ROAD IMPERFECTION. YOU GET THE TYPICAL RESPONSE AS IF THIS WAS A $5,000 USED CAR AND NOT AN $78,000.00 PREMIUM SUV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654035November 10, 2014
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY KEY WAS IN THE IGNITION AND THEN THE POWER WENT OF AND I DROVE INTO A TERR IT AFFECTED THE DRIVERS SIDE OF THE TRUCK. I HAVE REPLACED THE KEY ONCE ALREADY AND NOW IT NEED TO BE REPLACED AGAIN, IM NOT GOING TO FIX IT IM GOING TO SELL IT GET A TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653755November 9, 2014
POWER TRAIN
I WAS BACKING OUT OF PARKING SPACE IN THE MALL PARKING LOT WHEN THE SERVICE LIGHT CAME ON. IT STATED SERVICE 4WD. THE TRUCK WAS VERY HARD TO STEER AND WOULDN'T CHANGE INTO 2 WHEEL DRIVE I WAS 40 MILES FROM HOME AND BURNED OVER A 1\4 TANK OF GAS. WITH LESS THAN 6000 MILES I MUST SAY THIS ISN'T HOW I EXPECT A $60,000 TRUCK TO PERFORM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653605November 8, 2014
ELECTRICAL SYSTEM
TACHOMETER GAUGE NO LONGER FUNCTIONS, WRONG SPEED READING ON SPEEDOMETER AND OIL PRESSURE GAUGE READING TOO MUCH PRESSURE. FUEL GAUGE READING ADD FUEL WHEN I KNOW IT HAS MORE THAN "LOW". FUNNY HOW SPEEDOMETER WAS PEGGED OUT WHEN I WAS ONLY GOING 60. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653361November 7, 2014
AIR BAGS
DASHBOARD IS CRACKING OVER INSTRUMENT CLUSTER AND AT TWO CORNERS OF AIRBAG. APPEARS TO BE A RAMPANT ISSUE ON GM VEHICLE 2007 TO 2013. NO RELIEF OR HELP FROM GM, VERY CONCERNED WHAT MIGHT HAPPEN WITH CRACKED DASH DURING AIRBAG DEPLOYMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653531November 7, 2014
AIR BAGS, STRUCTURE
LARGE CRACK IN DASH AT CORNER OF PASSENGER AIR BAG COVER APPEARED IN SEPT 2013. ANOTHER LARGE CRACK APPEARED OVER STEERING WHEEL COLUMN IN AUGUST 2014. I HAVE RESEARCHED AND FOUND THAT THIS IS AN INHERENT DEFECT IN SEVERAL GM MODELS SINCE AT LEAST 2007 AND THAT GM MAY OFFER TO PAY HALF OF THE REPLACEMENT FEE. I AM CONCERNED THAT, IF THE PASSENGER AIR BAG WERE TO DEPLOY, THE PLASTIC WOULD SHATTER AT THE CRACKED AREA AND ACT AS SHRAPNEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653022November 6, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2004 GMC YUKON DENALI. WHILE DRIVING APPROXIMATELY 5 MPH, A LOUD NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE SPARE TIRE THAT WAS LOCATED UNDER THE VEHICLE DETACHED AND FELL TO THE GROUND. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE ASSEMBLY THAT SECURES THE SPARE TIRE TO THE BOTTOM OF THE VEHICLE FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652511November 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2000 GMC YUKON. THE CONTACT EXPERIENCED FAILURES RELATED TO NHTSA CAMPAIGN NUMBER: 05V379000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT WHILE DRIVING 5-10 MPH WHILE INITITATING A TURN, THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652049November 3, 2014
AIR BAGS
NOTICED A CRACK ON DASH BY AIRBAG SYSTEM SHORTLY AFTER PURCHASE . WAS TOLD BY DEALERSHIP THAT I WOULD HAVE TO PAY ALMOST $1,000 TO REPAIR EVEN THOUGH VEHICLE WAS PURCHASED AS GM CERTIFIED. AS OF YESTERDAY, THE CRACK IS MUCH LARGER AND APPEARS TO BE SEPARATING AT CORNER OF AIRBAG ASSEMBLY AREA ON PASSENGER SIDE OF DASH. THIS HAS TO BE CONSIDERED A SAFETY CONCERN. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652193November 3, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 YUKON DENALI. THE CONTACT STATED THAT THE REAR DRIVERS SIDE DOOR HANDLE BECAME FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE REAR DRIVERS SIDE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,428. MAILED OUT 01/13/15*LJ UPDATED 02/04/15*LJ UPDATED 09/01/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651847November 1, 2014
SERVICE BRAKES
VEHICLE BRAKES WENT TO THE FLOOR AND BARELY CAME TO A STOP BEFORE HITTING A TREE. VEHICLE WAS TOWED INTO DEALERSHIP JOYCE KOONS MANASSAS. DEALERSHIP CALLED BACK STATING BRAKE LINES HAD RUSTED OUT AND CONTAMINATED ROTORS, BRAKE PADS, FUEL PUMP, BACKING PLATES, RIGHT AND LEFT LEVEL SENSORS TO THE TUNE OF $3660. AFTER RESEARCHING THE INTERNET WE FOUND OUT THIS IS A KNOWN ISSUE THAT GM REFUSES TO DO A RECALL ON. IF WE HAD BEEN ON I 95 WITH THE VEHICLE AT A HIGH SPEED, IT COULD HAVE BEEN A HORRIBLE ACCIDENT AND PEOPLE COULD HAVE BEEN INJURED. THIS VEHICLE IS VERY HEAVY AND WOULD BE DIFFICULT TO STOP AT HIGH SPEEDS. GM SAYS RUST DUE TO SALT BELT STATES. THE REASON YOU BUY A 4 WHEEL DRIVE OR ALL WHEEL DRIVE IS TO BE ABLE TO DRIVE IN THE SNOW. BUT THIS VEHICLE CAN'T TAKE THE SALT AND SAND PUT DOWN ON HIGHWAYS. BRAKES IS A MAJOR SAFETY ISSUE AND NEEDS TO HAVE ATTENTION TO THIS MATTER AND HAVE GM RECALL THESE VEHICLES BEFORE SOMEONE IS KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651560October 31, 2014
TIRES, TIRES:SIDEWALL
TIRES WERE PURCHASED SEPT. 25, 2009 AND NOW HAVE EXTENSIVE WEATHER CRACKING. COSTCO REFUSED TO REPLACE THE TIRES WHEN I REPORTED THE QUALITY DEFECT IN AUGUST, 2014, JUST 59 MONTHS AFTER PURCHASE. I HAVE APPEALED THAT DECISION AND EXPECT TO FIND OUT TOMORROW IF THEY WILL MAKE GOOD ON THE DEFECTIVE TIRES. THEY CLAIM THAT ALTHOUGH THERE IS WEATHER CRACKING THAT THE TIRES ARE SAFE. I DOUBT THEY WOULD USE CRACKED TIRES LIKE THAT ON THE VEHICLE CARRYING THEIR OWN FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651433October 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 GMC YUKON. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651170October 29, 2014
SERVICE BRAKES
WHILE SITTING AT A TRAFFIC LIGHT THE BRAKE PEDAL WENT TO THE FLOOR AND MY TRUCK ROLLED INTO THE INTERSECTION. I WAS ABLE TO STOP IT AFTER I WAS HALFWAY IN THE INTERSECTION. I FOUND OUT THAT THE REAR BRAKE LINE ABOVE THE FUEL TANK ROTTED AWAY. I ALSO HAD TO HAVE BOTH STEEL LINES TO THE REAR WHEELS AND THE TWO STEEL LINE TO THE FRONT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650734October 28, 2014
STRUCTURE:BODY
PASSENGER SIDE (DASH SUDENTLY CRACKED RIGHT NEAR THE POCKET WHERE THE PASSENGER AIRBAG DEPLOYS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650452October 27, 2014
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING ON THE 55 FREEWAY, AND ALL OF A SUDDEN MY ELECTRICAL GPS, RADIO, AND POWER TURNED OFF FOR APPROX. 5 SEC. AND THE DASH REBOOTED, AND RADIO REMAINED OFF, AND THE CAR WAS STILL CRUISING, BUT LOSING SPEED. I PUT THE CAR IN NEUTRAL AND HAD TO RESTART WHILE CRUISING. IT IS NOT THE FIRST TIME THIS HAS HAPPENED. SPOKE TO GMC PARTS DEPT. ON THE PHONE, AND HE STATED THERE IS NO RECALL FOR THIS VEHICLE. THIS HAS HAPPENED APPROX. 5 TIMES. I SHARED THAT INFORMATION TO THE PARTS DEPT. AND HE STATED THAT THEY COULD DO A DIAGNOSTIC THAT WOULD COST A PRETTY HI AMOUNT TO CHECK, AND IF NOTHING COME OUT OF IT I ASKED. THEN HE STATED NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650034October 26, 2014
AIR BAGS
I STARTED NOTICING A RATTLE WHEN DRIVING MY 2009 GMC YUKON DENALI, BUT COULD NOT DETERMINE WHERE IT WAS COMING FROM. FINALLY DISCOVERED THAT A CRACK HAD OCCURRED IN MY PASSENGER SIDE DASH ABOVE THE AIR BAG IN THE TOP LEFT CORNER, AND THE RATTLE I WAS HEARING WAS FROM THE BROKEN PLASTIC. I HAVE FOUND NUMEROUS INCIDENTS ONLINE ABOUT THIS PROBLEM, SO I KNOW THIS IS NOT UNIQUE TO MY VEHICLE AND THAT GMC IS AWARE OF IT BUT HAS CHOSEN TO IGNORE IT. THIS MANUFACTURING FLAW LEAVES ONE TO QUESTION HOW SAFE THE PASSENGER AIRBAG IS AND WHETHER OR NOT IT WILL WORK PROPERLY. I WAS INVOLVED IN AN ACCIDENT IN 2005 WHERE MY DRIVER AIR BAG MODULE (NOT A GM VEHICLE) WAS KNOCKED OUT OF THE STEERING WHEEL BY A PIECE OF IRON COMING THROUGH THE WINDSHIELD, AND IT NEVER DEPLOYED. IT WOULD STAND TO REASON THAT IF THE SUPPORT AREA AROUND THE MODULE IS WEAKENED BY SOMETHING LIKE A CRACK, THAT THE AIR BAG MAY NOT DEPLOY AS DESIGNED, POSSIBLY SENDING THE MODULE OR FRAGMENTS OF THE MODULE INTO THE VEHICLE. WE HAVE BEEN TOLD THAT AIR BAGS ARE DESIGNED TO PROTECT US IN AN ACCIDENT, BUT THEY CAN'T PROTECT US IF THEY NEVER DEPLOY OR IF WE ARE HIT BY FLYING MODULE METAL BECAUSE OF GENERAL MOTORS DESIGN FLAW THAT THEY HAVE REFUSED TO TAKE ACTION ON. MY FAMILY HAS OWNED 6 DIFFERENT GM VEHICLES OVER THE LAST 10 YEARS, BUT THEIR CHOICE TO IGNORE THIS POTENTIAL FATAL FLAW HAS ME LOOKING ELSEWHERE. I DO NOT WANT MYSELF OR ANY OF MY FAMILY MEMBERS TO BE ONE OF THE STATISTICS THAT IT IS GOING TO TAKE TO GET THIS PROBLEM TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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