GMC Yukon Complaints

6,462 consumer complaints on file.

#10896649August 17, 2016
ELECTRICAL SYSTEM
I HAVE A 2011 GMC YUKON, I RECENTLY LEARNED FROM GMC THAT THEY HAVE A KNOWN ISSUE WITH THESE VEHICLES BY WHERE THEY SHUT OFF RANDOMLY WHEN AN RFID KEY TAG IN OR AROUND THE VEHICLE INTERRUPTS THE VEHICLES ELECTRONICS. OUR VEHICLE HAS TURNED ITSELF OFF ON MULTIPLE OCCASIONS WHICH HAS CREATED A HUGE SAFETY CONCERN FOR MY FAMILY DRIVING OUR YUKON. GMC DISCOVERED/REPORTED THIS ISSUE INTERNALLY IN JUNE OF 2015, AND OUR DEALERSHIP RELUCTANTLY PROVIDED ME WITH A COPY OF THE GMC BULLETIN (SEE ATTACHED). GM SAYS THEY CANNOT FIX THE ISSUE AND WILL NOT REPURCHASE OUR VEHICLE. GM SAYS IT IS NOT A SAFETY CONCERN BUT WILL NOT PUT THAT IN WRITING, THEIR EMPLOYEE HANDBOOK DOES NOT PERMIT THEM TO PUT MATTERS LIKE THIS IN WRITING AS IT CAN BE USED AGAINST THEM IN THE EVENT OF A CATASTROPHIC FAILURE. I'VE CONTACTED EVERY LEVEL WITHIN GM, UP TO THE EXECUTIVE OFFICE, IN AN ATTEMPT TO RESOLVE MY ISSUE AND THEY HAVE RUN ME IN CIRCLES AND DENIED THE KNOW PROBLEM IS A RISK TO THE SAFETY OF MY FAMILY. THIS MESSAGING WAS REPORTED DOWN FROM THE GM EXECUTIVE LIAISON, LAWANDA DEAN, FROM A MAN NAMED ROD (WILL NOT DISCLOSE HIS LAST NAME) WHO IS THE REGIONAL MANAGER OF GMC, OVER CALIFORNIA. I'D LIKE TO KNOW WHY THIS IS NOT A RECALLABLE ISSUE, WHY GM IS ALLOWED TO NOT FIX SUCH AN ISSUE AND IF THE NHTSA WILL ASSIST ME WITH THIS MATTER. HAD GMC TOLD ME THAT MY YUKON WOULD RANDOMLY SHUT OFF WE NEVER WOULD HAVE PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896342August 16, 2016
ENGINE
4 WEEK OLD 2016 YUKON DENALI XL, HAS STALLED 3 TIMES IN LAST 4 WEEKS, ENGINE CUTS OFF AFTER A LEFT OR RIGHT TURN, AND IT HAS TO BE RESTARTED! COULD HAVE EASILY HAD AN ACCIDENT OR WORSE. TOOK IT TO THE DEALER, 3 TIMES. 1ST TWO TIMES, ALL OF SERVICE DEPT. COULD NOT DIAGNOSE THE PROBLEM. TODAY, AFTER A STALL, CALLED ONSTAR, RAN A DIAGNOSTICS, FOUND NOTHING OF VALUE , I LEFT IT AT DEALERSHIP AND CONTACTED DISTRICT MGR. MATT TILLSON . I WAS TOLD THAT THEY WOULD ESCALATE THE ISSUE. I DID TELL DEALER THAT GMC AND DEALERSHIP WOULD BE AT FAULT IF VEHICLE IS IN AN ACCIDENT AND DIES WHILE I AM DRIVING. I DID NOT WANT THE VEHICLE BACK WITHOUT THE PROBLEM HAVING BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896359August 16, 2016
STRUCTURE:BODY
2010 GMC YUKON HAS BEEN CRACKING OVER THE AIR BAG ON THE PASSENGER SIDE AND THEN ABOVE THE INSTRUMENT PANEL. WE NOTICED THE CRACKS WHILE CLEANING SINCE IT HAS A DASH COVER. VEHICLE IS GARAGED AND ALWAYS HAS A DASH MAT AND WINDSHIELD SHADE. THIS IS DANGEROUS IF THE AIRBAGS WERE TO GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896434August 16, 2016
AIR BAGS
WHILE DRIVING ON THE HIGHWAY MY WIFE AND I HEARD A POP AND SHORTY AFTER THAT SOME RATTLING. WE LOOKED AND FOUND THAT THE DASHBOARD HAD CRACKED ABOVE THE INSTRUMENT CLUSTER. THE DASH HAS SINCE CRACKED IN THE MIDDLE OF THE DASH AND RIGHT AT THE CORNER OF THE PASSENGER AIRBAG. WE ARE CONCERNED THAT IT WOULD SERIOUSLY HURT A PASSENGER IF TH AIRBAG WAS DEPLOYED. THERE ARE ALOT OF COMPLAINTS ABOUT THIS DEFECT AND I WOULD APPRECIATE IF GM WOULD STAND BEHIND THEIR VEHICLES. THE SERVICE WRITER AT THE DEALERSHIP TOLD ME IF IT WAS HIS HE WOULD JUST PIT A DASH COVER ON IT. THAT IS NOT ACCEPTABLE AND I DONT DRIVE MY VEHICLES LIKE THAT. I HAVE BOUGHT ABOUT 25 GM'S IN MY LIFE SO I HAVE BEEN LOYAL EVEN THRU THE BAD TIMES. GM SHOULD PAY TO FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895928August 15, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
OUR 2015 YUKON XL DENALI HAS BEEN IN FOR REPAIR SERVICE FOR 41 DAYS SINCE PURCHASED NEW 3/23/15. THE CAR HAS STALLED WHILE IN MOTION WITH MY WIFE AND THREE DAUGHTERS IN THE VEHICLE TWICE AND BEEN UNRESPONSIVE TO THROTTLE INPUT 3 ADDITIONAL TIMES. THE STALL OCCURRED ONCE WHILE TURNING LEFT ACROSS TRAFFIC AND ANOTHER TIME WHILE TURNING RIGHT AND MERGING WITH TRAFFIC! THE PROBLEM IS INTERMITTENT AND GMC HAS NEVER BEEN ABLE TO REPLICATE IT. THEY HAVE GIVEN US THE SHOULDER SHRUG, "I DON'T KNOW WHAT TO TELL YOU, WE CAN'T REPLICATE IT" LINE, SO HERE ARE YOUR KEYS. NO WARNING INDICATORS, NO SIGNS IT MAY HAPPEN, AND NO WAY TO PULL UP THE ISSUE WITH THEIR DIAGNOSTICS...HUGE SAFETY CONCERN AND EACH TIME THEY HAVE HANDED US THE KEYS BACK AFTER 7 DAYS (THEIR STANDARD ALLOTTED TIME TO HAVE A LOANER OUT) WITHOUT ANY PROACTIVE ESCALATION TO FIND ROOT CAUSE OR CONCERN FOR MY FAMILY'S SAFETY. THE LAST TIME WE TOOK IT IN, THEY HAD IT FOR 8 DAYS AND COULD NOT REPLICATE THE ISSUE. WE SIGNED OUR SERVICE PAPERWORK AND I ESCALATED TO THE SERVICE MANAGER BEFORE LEAVING. AFTER TELLING HIM WE WOULD BE PURSUING BUYBACK, HE MIRACULOUSLY HAD AN IDEA IT MAY BE RELATED TO A WIRING HARNESS ISSUE. THIS WAS BASED OFF HIS EXPERIENCE WITH A SIERRA PICKUP (5.3L, NOT OUR 6.2L) THAT HAD SIMILAR BEHAVIOR. WE LEFT THE VEHICLE AND, WOULDN'T YOU KNOW IT, THEY REPLACED A WIRE AND "HAVE REASONABLE CONFIDENCE" IT RESOLVED THE ISSUE. TWO WEEKS LATER, IT'S BACK IN THE SHOP FOR KEY FOB NOT DETECTED (AFTER ALREADY DRIVING). TRUCK IS IN GEAR AND YOU CANNOT MOVE...ANOTHER HUGE SAFETY CONCERN. IT'S A DUD. WE HAVE ALSO HAD TO HAVE ALL 8 INJECTORS REPLACED DUE TO ROUGH IDLING AND THE STEERING GEAR REPLACED FROM FAULTY MANUFACTURING THAT CREATES A CLICKING WHILE TURNING THE WHEEL, THE CAR IS AT THE DEALER AND WE WILL NOT BE TAKING IT BACK. WE ARE GOING THROUGH THE OFFICAL BUY-BACK PROCESS WITH GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895954August 15, 2016
STRUCTURE:BODY
THE BACK GLASS LEFT SIDE HINGE SEPARATED FROM THE GLASS AND BROKE WHILE DRIVING DOWN THE INTERSTATE. THE GLASS COULD HAVE COME OFF FROM SUCTION AND HURT SOMEONE. THERE IS A RECALL OUT FOR OTHER GMC SPORT UTILITY VEHICLES BUT NOT FOR THIS VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895724August 14, 2016
UNKNOWN OR OTHER
MY 2010 GMC YUKON XL HAS A CRACKED DASH IN 2 PLACES THAT THE DEALERSHIP WILL NOT REPLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895723August 14, 2016
SERVICE BRAKES
TOTAL BRAKE FAILURE WHILE STATIONARY AND ENGAGING DRIVE MODE IN DRIVEWAY. BRAKE PEDAL WENT TO FLOOR. PARKING BRAKE ALSO SOFT AND INEFFECTIVE BUT RESTORED NORMAL CONDITION SHORTLY THEREAFTER.. NO BRAKE OR ABS SYSTEM SERVICE ALERTS OR FAULT WARNINGS PRIOR TO FAILURE. 'SERVICE BRAKE SYSTEM' ALERT PRESENT AFTER FAILURE. NO OBDS CODES PRESENT. SUSPECT BRAKE LINE CORROSION. APPROXIMATELY 170,000 MILES. RECENT TIRE/BRAKE/ALIGNMENT INSPECTION REVEALED NO ISSUES. THIS IS A VERY CLEAN, "NEW TO ME" USED VEHICLE WITH AN EXCELLENT RECORD OF SERVICE. HAD JUST COMPLETED A TROUBLE FREE 2400 MILE INTERSTATE ROAD TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895743August 14, 2016
UNKNOWN OR OTHER
DASH CRACKED IN 2 PLACES, ONE ABOVE THE SPEEDOMETER AND THE OTHER BY THE PASSENGER SIDE AIR BAG. NOW THAT THE CRACKS ARE THERE THE CENTER SPEAKER BOUNCES AND RATTLES WHILE DRIVING. THIS SHOWS THAT THE PLASTIC IS OBVIOUSLY BRITTLE SO IN THE EVENT OF AIR BAG DEPLOYMENT, HOW DO THEY KNOW PIECES OF THE DASH WON'T GO FLYING THROUGH THE CABIN AND INTO OUR FACES AND OUR CHILDREN'S FACES? AIR BAGS DEPLOY AT AROUND 200 MPH! I DON'T SEE HOW THEY CONCLUDE THESE CRACKS ARE NOT A SAFETY ISSUE. REDESIGN USING BETTER QUALITY MATERIALS AND GET THIS PROBLEM FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895764August 14, 2016
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD CRACKED SPONTANEOUSLY FROM TOP EDGE TO WINDOW EDGE OVER ODOMETER AND A SMALL CRACK AT PASSENGER AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895789August 14, 2016
AIR BAGS
THE DASHBOARD OF THE VEHICLE HAS CRACKED SIGNIFICANTLY. I'M CONCERNED THAT THE INTEGRITY OF THE DASH IS NOW COMPRISED AND IF I WERE TO BE INVOLVED IN AN ACCIDENT PIECES COULD BE DISCHARGED AND INJURE MYSELF OR A PASSENGER. ADDITIONALLY, THE ISSUE COULD BE COMPOUNDED SHOULD THE AIR BAG DEPLOY AND THE BROKEN, LOOSE PORTIONS OF THE DASH BE CAUGHT IN THE DEPLOYMENT OF THE AIR BAG, DISCHARGING AT AN ACCELERATED SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895818August 14, 2016
UNKNOWN OR OTHER
DASH CRACKED ABOVE INSTRUMENT PANEL, ACROSS TO PASSENGER SIDE, AS WELL AS FROM SPEAKER TO FRONT OF DASH. PIECES ARE MISSING IN FRONT OF SPEAKER. CRACKING STARTED ABOUT 2010 AND HAS CONTINUED TO GET WORSE. I AM AFRAID SOME ONE WILL GET GRAVELY INJURED IF THERE WAS A WRECK. OR EVEN IF THERE IS NOT A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895500August 13, 2016
STRUCTURE:BODY
MY VEHICLE WAS PARKED IN MY DRIVEWAY, STATIONARY, ON A SUBURBAN STREET IN A SMALL TOWN OVERNIGHT BEGINNING AT ABOUT 8PM ON FRIDAY AUGUST 12,2016. THE FOLLOWING MORNING, AUGUST 13, 2016 AT AT ABOUT 7:30 AM I ENTERED THE VEHICLE TO GO TO THE STORE AND OBSERVED A LARGE CRACK RUNNING PERPENDICULAR WITH THE DASH FROM NEAR THE WINDOW TO A OVER THE INSTRUMENT CLUSTER. THIS IS A KNOWN DEFECT WITH SIMILAR GM MODELS BETWEEN 2007-2013(14). THE SAFETY CONCERN IS THAT THE POORLY CRAFTED PLASTIC DASHBOARD CRACKS EASILY WITH NO PRESSURE APPLIED TO IT. THIS MEANS THAT THAT IN THE EVENT OF A COLLISION, WITH GREAT PRESSURE APPLIED, THE DASH WOULD DISINTEGRATE AT AN ALARMING RATE AND WOULD LEAD TO SHARDS OF PLASTIC IMPAILING THE OCCUPANTS OF THE VEHICLE WITH VARYING AMOUNTS OF HARM. THIS DEFECT IS WELL DOCUMENTED BY SEVERAL OTHER GM SUV/TRUCK OWNERS FOR THIS YEAR SPAN OF PRODUCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895717August 13, 2016
SERVICE BRAKES
WHILE DRIVING DOWN ROAD AT APPROXIMATELY 45 MPH, HIT THE BRAKES WHEN A COUPLE OF DEER JUMPED ONTO ROAD AND THE PEDAL WENT TO FLOOR WITH NO BRAKING ACTION AT ALL. HAD ENOUGH TIME TO REALIZE WHAT HAD HAPPENED AND HIT THE PARKING BRAKE IN TIME BEFORE REACHING INTERSECTION TO BUSY HIGHWAY. INSPECTION AFTERWARD SHOWED BRAKE FLUID ON THE FRAME NEAR THE DRIVER SIDE DOOR WHERE THE PROPORTIONING VALVE IS LOCATED. THERE WAS NO WARNING OF THE FAILURE AND HAD BEEN DRIVING THE VEHICLE AROUND TOWN MOST OF THE DAY. HAVE EXPERIENCED BRAKE FAILURES ON VEHICLES BEFORE AND ALWAYS HAD HALF THE SYSTEM REMAIN OPERATIONAL ENOUGH TO STOP WITHOUT PROBLEM. THIS APPEARS TO HAVE BEEN A SINGLE FAILURE MODE THAT CAUSED THE LOSS OF BRAKING OR A SIMULTANEOUS FAILURE OF MULTIPLE SYSTEMS WHICH SHOULD BE UNLIKELY BUT SEEMS TO HAPPEN WITH IMPROBABLE REGULARITY BASED ON COMPLAINTS POSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895234August 12, 2016
AIR BAGS
I BOUGHT A 2009 GMC YUKON HYBRID IN JULY 2016. THE DASH IS CRACKED AROUND THE AIRBAGS. I FEEL LIKE THIS IS A SAFETY CONCERN FOR THE AIRBAGS AND SHOULD HAVE BEEN RECALLED AND REPAIRED BY GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895270August 12, 2016
AIR BAGS
TAKATA RECALL WE RECEIVED A RECALL LETTER AND SCHEDULED AN APPOINTMENT WITH BECK AND MASTEN FOR TODAY TO HAVE THIS ADDRESSED. I WAS CONTACTED THIS MORNING AND TOLD THAT NO PARTS ARE AVAILABLE AND MY APPOINTMENT WAS CANCELLED. WE CONTACTED GM AND SPOKE WITH MARY, THEN SHANE AND FINALLY BRENDA AND WE WERE TOLD THAT UNTIL THERE WAS AN "EVENT" (WHICH I INTERPRETED AS A DEATH) THAT THERE WAS NOTHING THAT GMC WOULD DO TO REMEDY THE ISSUE. BRENDA REFUSED TO ESCALATE ANY FURTHER IN GM AFTER BEING ASKED 7 TIMES FOR HER BOSS'S INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894982August 11, 2016
STRUCTURE:BODY
DRIVER'S SIDE DASH IN FRONT OF STEERING WHEEL SPONTANEOUSLY CRACKED (6-8" FISSURE). FROM VENT NEAR WINDSHIELD TO ABOUT HALFWAY UP CURVED PART OF DASH. SEE ATTACHED IMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895016August 11, 2016
UNKNOWN OR OTHER
FRONT DASHBOARD CRACKS BY THE WINDSHIELD AND AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895201August 11, 2016
UNKNOWN OR OTHER
THE DASH HAS COMPLETELY CRACKED FOR A SECOND TIME ALONG THE DRIVERS SIDE AND AROUND THE AIRBAG. THIS IS A ORIGINAL GM $380 DASH THAT WAS PUT IN AND HAS CRACKED AGAIN. IT IS UNSAFE IF THE AIRBAG DEPLOYS IT WILL PUSH THE BROKEN PLASTIC INTO THE PASSENGER CAUSING BODILY INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894802August 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 GMC YUKON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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