GMC Envoy Complaints

3,582 consumer complaints on file.

#10516208June 11, 2013
VISIBILITY/WIPER
WE PARKED OUR GMC ENVOY IN THE DRIVEWAY THE EVENING OF 6/8/13 AROUND 7:30 PM. I HADN'T USED THE REAR HATCH AT ALL ON THIS DAY. MY HUSBAND WAS OUTSIDE AND LEFT AND CAME BACK IN HIS VEHICLE AFTER MIDNIGHT. SO SOMETIME IN THE EARLY HOURS OF 6/9/13 THE REAR WINDOW EXPLODED. AT FIRST WE THOUGH SOMETHING OR SOMEONE BROKE IT, HOWEVER THERE WERE NO FOREIGN OBJECTS FOUND THAT COULD HAVE CAUSED IT THE BREAK. IT WASN'T A NICK OR CRACK, THE GLASS WAS COMPLETELY SHATTERED. MOST OF THE GLASS WAS ON THE OUTSIDE OF THE VEHICLE AND ALL OVER THE SIDE WALK WITH ONLY A SMALL AMOUNT ON THE INSIDE OF THE VEHICLE. THE VEHICLE WAS LOCKED FROM THE INSIDE. AFTER DOING AN INTERNET SEARCH I FOUND MANY OTHER INSTANCES OF THE EXACT SAME THING HAPPENING TO OTHER GMC ENVOYS. IN SOME CASES PEOPLE WERE NEAR ENOUGH AND SOME BEING INSIDE THE VEHICLE AND INCURRED INJURIES WITH NO KNOWN OR APPARENT CAUSE FOR THE GLASS TO BE SHATTERED. THANK GOODNESS WE WERE INSIDE SLEEPING AND THERE WERE NO INJURIES. THE PROBLEM COMES IN THAT I CANNOT AFFORD TO HAVE IT FIXED EVEN WITH MY INSURANCE AS MY DEDUCTIBLE HASN'T BEEN MET, SO WE HAVE PLASTIC OVER IT. WITH ALL THE REPORTS OF THIS HAPPENING TO OTHER PEOPLE GMC CLAIMS TO HAVE NEVER HEARD OF SUCH A THING. I'M GOING TO TAKE IT IN TO A DEALERSHIP THIS MORNING, BUT WONDER IF ANYTHING CAN BE DONE TO COMPENSATE REPLACING THE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519293June 11, 2013
ELECTRICAL SYSTEM, SEATS
ON JUNE 8 2013 BOTH THE DRIVER AND PASSENGER SEAT POWER ADJUSTMENTS CEASED TO OPERATE OR RESPOND IN ANY WAY. BOTH SEAT STUCK IN A FULL BACK POSITION. THE NEXT DAY, JUNE 9 2013, THE VEHICLE WAS AT IDLE AND IN PARK FOR NO MORE THAN 4 OR 5 MINUTES, WHEN AN ODD SMELL WAS NOTICED. A SMALL ELECTRICAL FIRE TO INCLUDE SPARKS AND A LOT OF SMOKE THEN ERUPTED UNDER THE PASSENGER SEAT. THE DRIVER TURNED THE VEHICLE OFF, AND THE PASSENGER AND 18 MONTH OLD CHILD, AND DRIVER ALL EXITED THE VEHICLE. THE FIRE DIED, AND THE SMOKE CLEARED. WAITED 15 MINUTES, RESTARTED THE VEHICLE WITH NO PROBLEMS. THE VEHICLE WAS DROPPED OFF THE NEXT DAY, JUNE 10 2013, A CHEVY DEALERSHIP. THE VEHICLE IS CURRENTLY UNDER DIAGNOSES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10516007June 10, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. ADDITIONALLY, THERE WAS A BURNING ODOR IN THE VEHICLE. THE CONTACT WAS ABLE TO JUMP START THE VEHICLE AND TAKE TO IT THE DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE DOOR MODULE WAS MELTED AND WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM , VISIBILITY) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10515581June 6, 2013
VISIBILITY
AS WE WERE DRIVING, ALL OF A SUDDEN WE HEAR THIS EXTREMELY LOUD BLAST COMING FROM THE REAR OF THE VEHICLE. WE LOOK BACK AND SEEN THAT THE REAR GLASS WAS SHATTERED. WE THEN PULLED OVER ASAP TO EXAMINE THE DAMAGES. I THEN BEGAN TO TAKE PICTURES USING MY CELL PHONE. NOT TO MENTION MY 13,11&4 MONTH OLD KIDS WAS IN THE BACK SEAT WHEN THIS OCCURRED. WE ARE STILL SHAKEN UP FROM THIS SITUATION AT HANDS. THIS COULD OF BEEN A FAR MORE WORST SITUATION. THIS IS DEFINITELY A DEFECT AND NEED TO HAVE A RECALL. I'VE ONLY OWNED THE SUV FOR 2 DAYS I WILL BE RETURNING THE NEXT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514669June 1, 2013
ENGINE, STRUCTURE:BODY, ELECTRICAL SYSTEM
WHILE DRIVING ANOTHER MOTORIST SAW SMOKE COMING FROM REAR OF VEHICLE AND GOT VEHICLE STOPPED ON SIDE OF ROAD AT WHICH TIME THE ENGINE COMPARTMENT WAS ENGULFED IN FLAMES. CALLED FIRE DEPT AND POLICE. FIRE SPREAD THROUGH THE HEARER BOX INTO THE VEHICLE AND ACROSS DASH UNTIL IT BEGAN BURNING THE HEADLINER. FIRE DEPT PUT OUT FIRE BUT WAS A TOTAL LOSS. THERE WAS NO INDICATION ON INSTRUMENT PANEL OF ANY PROBLEMS (ALL GAUGES SHOWING NORMAL READINGS). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10513803May 28, 2013
FUEL SYSTEM, GASOLINE
I WAS DRIVING DOWN A HILL AT APPROXIMATELY 45 MILES PER HOUR, WHEN SUDDENLY MY ENVOY JUST SHUT OFF. THE VEHICLE DID NOT ACCELERATE WHEN I PRESSED ON THE GAS, SO I PULLED INTO THE FIRST SIDE ROAD TO AVOID BEING STUCK ON A MAIN ROADWAY AND WHEN I TURNED, I HAD A DIFFICULT TIME TURNING BECAUSE THE VEHICLE WAS OFF, ACTUALLY I TURNED INTO THE WRONG SIDE OF THE ROAD ( THANK GOD THERE WAS NO INCOMING TRAFFIC). I LET MY ENVOY GLIDE AS FAR AS IT WOULD GO UNTIL I FELT IT WAS SOME WHAT SAFE. PARKED THE ENVOY, THEN TRIED TO TURN IT BACK ON, THE ENGINE WOULD TURN OVER, BUT WOULD NOT TURN ON. I HAD THE TOWING CO. STOP AT AUTOZONE TO LOOK INTO THE LIT CHECK ENGINE LIGHT AND THEY CAME UP WITH CODE P0463, FAILED FUEL SENDING UNIT. THIS WAS A VERY SCARY SITUATION FOR I COULD OF GOTTEN INTO A FATAL ACCIDENT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513421May 24, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
UPON FILLING GAS TANK TO FULL, FUEL GAUGE INDICATED EMPTY AND LOW FUEL LIGHT ILLUMINATED. THIS INDICATION NOW COMES AND GOES AND IS ERRATIC AND UNRELIABLE. NOTE: I RECEIVED A LETTER ( NOT A RECALL ) FROM GM LAST YEAR SAYING IF MY VEHICLE EXPERIENCED THIS PROBLEM TO NOTIFY MY DEALER FOR SERVICE. APPEARS TO ME, GM KNEW IT WAS JUST A MATTER OF TIME BEFORE I EXPERIENCED THIS PROBLEM. I HAVE READ NUMEROUS COMPLAINTS BY GM ENVOY OWNERS SINCE THEN WITH THE SAME PROBLEM. MY LOCAL GM DEALER SAYS THAT GM WILL FIX THE PROBLEM AND PAY ONLY HALF THE COST. THIS WELL KNOWN PROBLEM IS OF EPIDEMIC PROPORTION. WHY HAS THIS NOT BEEN UPGRADED TO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513455May 24, 2013
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT DIAGNOSED AS DTC CODE P0442 (EVAP LEAK). SMOKE TEST REVEALED CRACK IN FUEL TANK ASSEMBLY WHERE FILLER NECK HOSE MEETS THE FUEL TANK. *TR GMC ISSUED A BULLETIN NO.: 05-06-04-014A ON MARCH 21, 2005 REGARDING THE ABOVE REFERENCED DTC CODE AND ITS POSSIBLE CONNECTION TO A FRACTURE IN THE FUEL TANK, BUT HAS NOT ISSUED A RECALL OR OTHER REMEDY FOR THIS DEFECT. VEHICLE IS UNSAFE DUE TO FUEL TANK FRACTURE. IN ADDITION, VEHICLE CANNOT BE REGISTERED BECAUSE IT CANNOT PASS SMOG TEST WITH CHECK ENGINE LIGHT ON. COST FOR REPAIR IS $1,300-$1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512558May 17, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, AIR BAGS
I WAS DRIVING DOWN THE HIGHWAY AND ALL OF MY INSTRUMENT PANEL GAUGES STOPPED WORKING AND THE INDICATOR LIGHTS CAME ON FOR THE ENTIRE SYSTEM. THIS PROBLEM CONTINUES TO HAPPEN AND GMC WILL NOT FIX THIS PROBLEM. THEY SAY I HAVE TOO MANY MILES AND THAT MY VEHICLE IS NOT PART OF THE RECALL. THIS NOW CONTINUES TO HAPPEN AND THE WHOLE ELECTRIC SYSTEM IS IN FAILURE, I CAN'T START THE VEHICLE NOW AND THIS IS 2013. CHRONIC ONGOING PROBLEM THAT POSES MAJOR SAFETY ISSUES WITH SPEED, FUEL AND MUCH MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512446May 16, 2013
ELECTRICAL SYSTEM
STARTED CAR AND NONE OF MY GAUGES WERE WORKING. THIS HAPPENED ANOTHER TIME ABOUT THREE MONTHS AGO AND THE NEXT DAY WHEN I STARTED MY CAR IT WAS FINE. SO I WAS HOPING IT WOULD HAPPEN AGAIN AND IT WOULD FIX ITSELF. IT DIDN'T! I'VE READ THIS WAS A RECALL ON 2004 TO 2008 WHY NOT 03 I'VE READ SEVERAL SITES THAT ITS A COMMON PROBLEM IN THAT YEAR ALSO. TOOK TO GMC DEALER AFTER BEING TOLD NO FEE FOR DIAGNOSE TO PULL PANEL AFTER SITTING AN HOUR WAITING NOW COST 150.00 AND TURNS OUT ITS A CLUSTER PROBLEM. PART IS 375 PLUS ANOTHER 200 FOR LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504044May 15, 2013
ELECTRICAL SYSTEM, VISIBILITY
2006 GMC ENVOY. CONSUMER WRITES IN REGARDS TO DRIVER DOOR MODULE RECALL NOTICE. *SMD THE LOCAL DEALER INFORMED THE CONSUMER, THE RECALL WAS LISTED. HOWEVER, THE CONSUMER RECEIVED A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511734May 13, 2013
FUEL/PROPULSION SYSTEM
MY FUEL GAUGE KEEPS FLUCTUATING. EVEN WHEN I HAVE A FULL TANK OF GAS, THE GAUGE FLUCTUATES, AND GOES TO EMPTY AND THE LOW FUEL LIGHT COMES ON. THIS HAPPENS WHEN I AM PARKED, STOPPED AT A LIGHT, AND GOING DOWN THE ROAD. IT DOESN'T MATTER WHAT SPEED I'M GOING, THE GAUGE GOES TO EMPTY AND THE LIGHT COMES ON. IT HAPPENS WHEN I HAVE A FULL TANK, HALF TANK, QUARTER TANK. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511483May 11, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
OIL GAUGE STOPPED WORKING SINCE 2010. CHANGED OIL PRESSURE SWITCH, BUT OIL GAUGE STILL NOT READING. SPEEDOMETER GAUGE STARTED GIVING FALSE READINGS SINCE EARLY 2011. FAILS TO READ CORRECTLY SINCE, READING UP TO 200MPH @ REAL SPEEDS UP TO 40MPH. ABOUT A YEAR LATER RPM GAUGE FAILED AND STOPPED WORKING SINCE EARLY 2012. WE NEVER KNOW WHAT SPEED WE ARE GOING WITH A LOT OF RISKS INVOLVED, INCLUDING SPEEDING TICKETS OR ELSE. THERE ARE MANY OWNERS WITH SAME PROBLEM, WITH COSTLY REPAIRS AND SOMETIME NO FIX. HOPING FOR GMC TO STEP UP TO THE PLATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511529May 11, 2013
EXTERIOR LIGHTING
ON WAY DRIVING DOWN THE ROAD AT 8:00 PM CENTRAL TIME AT NIGHT TO MOTHERS HOUSE AT SPEED OF 45 MPH WHICH IS SPEED LIMIT 55 MPH. ALL OF A SUDDEN WHILE DRIVING, THE HEADLIGHTS START FLICKERING ON AND OFF. AS I STILL DRIVING, THE HEADLIGHTS FLICKERING ON AND OFF GOT WORSE AND WORSE. I WAS IMMEDIATELY CONCERN WITH THE SAFETY OF MYSELF AND OTHER DRIVERS ON THE ROAD THAT I HAD TO STOP AT A STORE TO CHECK THE LIGHTS. LIGHTS AND VEHICLE IS INTACT AND NOTHING SEEM TO CAUSE ANY OBSTRUCTION FOR THE LIGHTS TO FLICKER ON AND OFF. I IMMEDIATELY CAME HOME WHICH I WAS ONLY 15 MILES FROM THE HOUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511297May 9, 2013
ELECTRICAL SYSTEM
GOT A RECALL NOTICE OCTOBER, 2012, ABOUT A SAFETY DEFECT IN THE DRIVERS DOOR SWITCH MODULE. IN JANUARY 2013, ON THE WAY HOME FROM FLORIDA, IN A DRIVING RAIN STORM , THE WINDOWS QUIT WORKING. OF COURSE THE WINDOWS WERE DOWN. PARKED, SPENT THE NIGHT AFTER PUTTING PLASTIC ON ALL THE WINDOWS. RESUMED MY TRIP IN THE MORNING. ALL WAS FINE UNTIL I GOT INTO OHIO WHERE THE TEMP. WAS 14 DEGREES. CALLED RANDY WISE GMC DEALERSHIP AND MADE AN APPOINTMENT FOR JANUARY 8, 2013 TO HAVE THIS FIXED. TOOK MY RECALL PAPER WITH ME. THEY WOULD NOT HONOR THE RECALL BECAUSE IT WASN'T AN "ACTIVE RECALL". PAID THEM $477.92 TO FIX THE PROBLEM. CALLED GMC CUSTOMER ASSISTANCE CENTER WHERE I WAS PROMISED A REIMBURSEMENT FORM. NEVER CAME. CALLED THEM BACK ON 1/29/ 2013 WHEN I LEARNED NO SUCH PAPER WOULD BE MAILED TO ME UNTIL APRIL. FINALLY RECEIVED MY PAY BACK PAPERS ON 4/22/2013. IMMEDIATELY TOOK THE PAPERS TO RANDY WISE GMC, MILAN,MI AND WAS PROMISED MY MONEY WOULD BE FORTH COMING! TODAY'S DATE IS 5/9/2013 AND STILL NO MONEY. CALLED GMC CUSTOMER SERVICE AGAIN AND WAS TOLD THEY WOULD LOOK INTO THIS MATTER. IT HAS BEEN OVER FOUR MONTHS NOW! IS THIS THE NORM FOR RECALLS? CAN ANYONE THERE HELP ME? DON'T KNOW WHAT ELSE TO DO EXCEPT HIRE A LAWYER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510918May 7, 2013
ENGINE
TL* THE CONTACT OWNS A 2003 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THERE WAS LOSS OF ENGINE POWER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE SENSOR PEDAL, THE CLUTCH FAN, WIRING TERMINALS, AND ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000 AND THE CURRENT MILEAGE WAS 175,00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510727May 6, 2013
FUEL/PROPULSION SYSTEM, SUSPENSION, ENGINE AND ENGINE COOLING
EVERYTHING STARTED APRIL LAST YEAR AND ITS ONE THING AFTER ANOTHER SINCE. FIRST MY ENGINE STARTED STALLING, WHILE DRIVING. ONE INCIDENT, I LOST HALF A TANK OF GAS WITHIN A 15 MINUTE RIDE, WHICH I HAVE A 17 GALLON TANK. THEN WHILE DRIVING ON AN EXPRESSWAY, IT SUDDENLY DROPPED FROM 70 TO 20 BEFORE I COULD GET OVER TWO LANES TO GET OUT OF THE WAY OF TRAFFIC. IVE CLEANED THE THROTTLE BODY, IVE CLEANED THE CAMSHAFT ACTUATOR, IVE REPLACED THE AIR FILTER, FUEL FILTER, AND THE OIL TWICE WITHIN A 8 MONTH PERIOD, AND YET IT STILL CONTINUES TO STALL. NOW I RECENTLY CHANGE THE WATER PUMP TO SEE IF THAT WOULD HELP, EVEN THOUGH MY CAR WAS NOT OVER HEATING, NOW ITS STALLING EVEN WORSE; I CANT EVEN MAKE IT THROUGH A DRIVE THROUGH WITHOUT HAVING TO START IT TWICE. SECOND AND EVEN SCARRIER ISSUE, I HIT POT HOLE ONE DAY AND BEFORE I COULD MAKE 15 MILES, I HEARD GRINDING. A CV JOINT HAD TO BE REPLACED, THEN TWO DAYS AFTER THAT THE OTHER CV JOINT BROKE OFF AND BROKE MY FRONT AXLE DISCONNECT ASSEMBLY. DID I HIT ANYBODY? NO THANK GOD I WAS IN THE RIGHT HAND LANE AND COULD GET OVER WITHOUT HITTING ANYONE OR CAUSING INJURY TO MYSELF. IVE REPLACED BOTH CV JOINTS AND THE ASSEMBLY NOW AND EVEN DID THE STRUTS WHILE I WAS AT IT, BUT HAVE ALSO BEEN TOLD I NEED CONTROL ARMS NOW. AND STILL MY CAR IS STALLING, GRINDING WHEN I TURN AND I CANT GET THE CHECK ENGINE LIGHT TO CLEAR LONG ENOUGH TO GET IT INSPECTED. MY DRIVERS SIDE WINDSHIELD WORKS WHEN IT WANTS TO AND NOW THE CAR IS STARTING TO VIBRATE UNBELIEVABLY. IVE KEPT MY OIL CHANGED, IVE KEPT MY FILTERS CHANGED, IVE NEVER TAKEN THIS THING OFF ROAD AND HAVE HAD IT OVER 7 YEARS AND JUST IN THE LAST YEAR I HAVE DUMPED MORE MONEY IN THIS CAR THAN I HAVE SINCE IVE OWNED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510841May 6, 2013
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE ON MY VEHICLE STARTED TO GO UP AND DOWN AND THEN THE YELLOW EMPTY LIGHT CAME ON ALL OF A SUDDEN WHILE DRIVING. EVEN AFTER FILLING UP THE GAS TANK, THE FUEL GAUGE DOES NOT READ CORRECTLY. I'M NOW AT THE POINT I HAVE TO KEEP TRACK OF MY GAS USAGE BY USING MY TRIP METER AND TRACKING THE MILES THAT I DRIVE. I'M AFRAID TO TAKE MY VEHICLE ON LONG TRIPS, NOT KNOWING WHEN I MAY RUN OUT OF GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510240May 1, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WE STARTED NOTICING AFTER A FILL UP AT THE GAS STATION THE GAS GAUGE STILL SHOWED EMPTY. THE GAUGE TOOK OVER AN HOUR OF DRIVING TO MOVE UP TO FULL. IN THE MIDDLE OF THE WEEK LAST WEEK THE VEHICLE RAN OUT OF GAS AND STALLED. WE ADDED HALF A TANK, BUT THE GAUGE STILL SHOWED EMPTY THE NEXT FEW TIMES IT WAS DRIVEN SOMEWHERE. LAST WEEKEND I FILLED UP AGAIN AND THE GAUGE SHOWED EMPTY STILL WITH WARNING INDICATOR ON. AGAIN IT TOOK OVER AN HOUR OF DRIVING FOR THE GAUGE TO REGISTER THE TANK EVEN 3/4 FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510068April 30, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2006 GMC ENVOY. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR FRONT POWER WINDOW SWITCH MODULE REPLACEMENT. *SMD ACCORDING TO THE INVOICE, THE POWER WINDOW SWITCH WAS DEFECTIVE DUE TO CORROSION CAUSED BY WATER OR RAIN THAT LEAKED INTO THE MAIN CIRCUIT BOARD WINDOW SWITCH MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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