GMC Envoy Complaints

3,582 consumer complaints on file.

#10143807November 28, 2005
FUEL SYSTEM, GASOLINE:STORAGE
WE HAVE A 2003 GMC ENVOY XL. OUR CHECK ENGINE SOON LIGHT CAME ON. WE BROUGHT IT INTO SERVICE TWICE AND EACH TIME WE LEFT THEY SAID FIXED, BUT SOON THEREAFTER THE WARNING LIGHT CAME ON. WE WERE TOLD THEY REPLACED THE GAS CAP. WE NOTICE THAT WHEN WE GO TO FILL WITH GAS THERE IS NO WHOOSING SOUND WHEN WE REMOVE THE GAS CAP, AND IT IS VERY DIFFICULT TO FILL WITH GAS. THE PUMP KEEPS CLICKING OFF LIKE IT IS FULL. SOME TIMES IT TAKE 20 MINUTES TO FUEL THE AUTO. WE ALWAYS SMELL THE ODOR OF GASOLINE. IF WE DRIVE AND STOP SOMEWHERE, WHEN WE GET OUT YOU CAN SMELL THE GASOLINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143698November 26, 2005
UNKNOWN OR OTHER, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
I HAD A FLAT TIRE AND WENT TO USE THE GMC PROVIDED JACK AND SPARE TIRE. THE JACK WAS HELD IN BY A LARGE RUBBER BAND THAT BROKE AS SOON AS I STARTED TO REMOVE IT. WHEN I WENT TO LOWER THE SPARE TIRE DOWN I HEARD A "CRUNCH" COME FROM THE GEAR END OF THE SPARE TIRE PULLEY. THE SPARE TIRE PULLEY, WHICH WAS MADE OF PLASTIC, BROKE INTO PIECES AND WOULDN'T ALLOW THE TIRE TO BE LOWERED ANYMORE OR RAISED. GMC SHOULD BE ASHAMED OF THEMSELVES FOR PROVIDING SUCH A LOUSY SYSTEM ON SOMETHING THAT IS OBVIOUSLY USED IN AN EMERGENCY SITUATION. NICE WAY TO SAVE A FEW DOLLARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142959November 17, 2005
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
CAR: GMC ENVOY 2003 WHEN DRIVING ON A HIGHWAY CHECK ENGINE LIGHT CAME ON. "REDUCED POWER" LIGHT CAME ON TOO. ENGINE RPMS DROPPED DOWN TO 1100. BARELY AVOIDED CRASH. *JB MADE IT TO THE PARKING LOT. RESTARTED ENGINE FEW TIMES SAME PROBLEM. EXECUTED "CLEAR CHANGE OIL LIGHT" PROCEDURE FEW TIMES. IT CLEARED "CHECK ENGINE" LIGHT AND EVERYTHING IS NORMAL NOW. THE VEHICLE IS EQUIPPED WITH "CHANGE OIL" TIMER AND LIGHT. IT APPEARS THAT WHEN TIMER EXPIRED THE COMPUTER RATHER THAN TURNING "CHANGE OIL" LIGHT ON ENABLES "CHECK ENGINE" LIGHT AND DRASTICALLY REDUCES ENGINE POWER. WHEN IT HAPPENS ON A HIGHWAY IT CAN EASILY LEAD TO A CRASH. I PLAN TO TAKE THE VEHICLE TO A DEALERSHIP IN TWO DAYS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143040November 17, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WAS DRIVING AT 65 MPH ON HIGHWAY. DEPRESSED ACCELERATOR AND VEHICLE DID NOT ACCELERATE. WENT TO PULL OVER AND NOTICED THERE WAS NO POWER STEERING OR POWER BRAKES. MOTOR HAD STALLED. THE VEHICLE BEHIND ME NEARLY COLLIDED WITH ME AS I COULD NOT MAINTAIN SPEED AND I HAD TO SWERVE AMONGST TRAFFIC TO GET TO BREAK DOWN LANE. TRIED TO RE-START IN BREAKDOWN LANE AND INCIDENT REPEATED WITHIN 100 YDS. VEHICLE WAS TOWED TO GMC DEALER FOR SERVICE. DEALER HAD VEHICLE FAIL AT LEAST 3 TIMES ON ROADWAY UNDER SAME CONDITIONS OVER A PERIOD OF 4 DAYS. DEALER DIAGNOSED FAILURE OF FUEL PUMP MODULE (PUMP, SENSOR, FILTER). PARTS ARE BEING REPLACED TODAY. AFTER AN INTERNET SEARCH, I LEARNED THIS IS A "COMMON ISSUE" WITH THIS MODEL VEHICLE. SHOULD BE A RECALL OR PREVENTIVE MAINTENANCE BULLETIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143059November 17, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER
I RECENTLY BOUGHT AN GMC ENVOY XUV SUDDENLY ONE DAY WHILE I WAS DRIVING IT AND IT STARTED RAINING, I TURNED ON THE WIPERS AND THEN ADJUSTED IT TO THE SLOWEST MODE. THEY STOPPED WORKING AND I HAD TO DRIVE HOME IN THE RAIN WITH POOR VISIBILITY. I ALSO BOUGHT AN EXTENDED WARRANTY ON MY VEHICLE AND AS OF THIS DATE THERE ARE ONLY APPROXIMATELY 6000 MILES ON THE CAR. I CALLED TO HAVE IT LOOKED AT AND WAS TOLD IT MAY NOT BE COVERED BY MY WARRANTY SO FAR I HAVE NOT HAD THIS PROBLEM FIXED AND THEREFORE HAVE NOT BEEN USING THIS VEHICLE. UNTIL I GET BETTER SERVICE AT GMC I WILL CONTINUE TO NOT USE IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142783November 15, 2005
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
HEADLIGHTS, DRIVING LIGHTS AND ALL INTERIOR LIGHTING DIM AND FLICKER APPROX EVERY 30 SECONDS. HAS BEEN THIS WAY FOR OVER 10 DAYS, DEALER CANNOT DIAGNOSE PROBLEM UNTIL THE "SERVICE ENGINE SOON" LIGHT COMES ON, WHICH IT HASN'T. IT IS NEARLY IMPOSSIBLE TO DRIVE AT NIGHT WITH DIM, FLASHING, HEADLIGHTS, AND IS CONFUSING TO OTHER DRIVERS. ALSO, A FAN CAN BE HEARD BLOWING OFF & ON APPROX ONCE EVERY MINUTE, AND THIS IS WITH THE VEHICLE COMPLETELY TURNED OFF AND THE KEY OUT OF THE IGNITION. THIS IS CONSTANT, I'M CONCERNED THE BATTERY WILL BE DEAD AND THE CAR WON'T START, OR THAT THE LIGHTS WILL COMPLETELY GO OUT WHILE I AM DRIVING AT NIGHT. REAR PASSENGER DOOR LOCKS SUDDENLY STOPPED WORKING WITH THE REMOTE AND THE DOOR UNLOCK SWITCH ON THE DRIVER'S DOOR. I HAVE TO CLIMB OVER THE FRONT SEAT INTO THE BACK TO PHYSICALLY UNLOCK THE DOOR TO REMOVE MY CHILDREN FROM THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142588November 14, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: THE CONTACT STATED THE BRAKE PAD WEAR INDICATOR DID NOT MAKE ANY NOISE BEFORE THE BRAKE PADS WENT TO THE METAL. THE VEHICLE WAS NOT TAKEN TO THE DEALERSHIP FOR REPAIRS. AS A RESULT, GM TOLD HIM THEY COULD NOT ASSIST, AND ADVISED HIM TO TAKE THE VEHICLE TO THE LOCAL DEALERSHIP FOR BRAKE PADS INSPECTION. THERE HAVE BEEN NO CORRECTIONS TO THE VEHICLE AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142650November 14, 2005
ELECTRICAL SYSTEM
DT: THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING. THE DEALERSHIP STATED THE VEHICLE DEFAULTED INTO THIRD GEAR AND WILL NOT ACCELERATE. THIS WAS DUE TO A COMPUTER PROBLEM. THE DEALERSHIP HAS BEEN ABLE TO DUPLICATE THE PROBLEM, BUT WAS UNABLE TO FIND THE SOLUTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142546November 13, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I AM THE OWNER OF A 2003 GMC ENVOY SLT, 2WD, AND I HAVE HAD MY VEHICLE INTO THE DEALERSHIP THREE TIMES FOR A PROBLEM WHICH I CONSIDER AN EXTREME SAFETY HAZARD. MY VEHICLE HAS NOW FAILED FOR A 4TH TIME AND THE DEALER REFUSES TO ADMIT THAT THEY CANNOT FIX THE PROBLEM. MY VEHICLE LOSES POWER AS I AM ACCELERATING ON TO HIGHWAYS AND I HAVE ALMOST BEEN HIT BY TRUCKS ON TWO SEPARATE OCCASIONS PULLING OUT ON TO A HIGHWAY AS I AM UNABLE TO GO OVER ABOUT 10 MPH AND HAVE TO PULL OFF THE ROADWAY. THE VEHICLE WAS IN FOR A THIRD TIME FOR THAT SAME PROBLEM BACK IN JANUARY. THE DEALER HAD IT FOR A WEEK AND PUT OVER 400 MILES ON MY VEHICLE TO FIND OUT WHAT WAS CAUSING THE PROBLEM. THE SAME PROBLEM IS HAPPENING AGAIN, 6 TIMES IN 3 DAYS, AND THE SERVICE MANAGER WILL NOT ADMIT ITS THE SAME PROBLEM SINCE SO MUCH TIME HAS ELAPSED. AFTER I LOSE POWER, MY "REDUCED ENGINE POWER" AND MY "SERVICE ENGINE SOON" LIGHTS COME ON. I MUST PULL OVER AND TURN MY ENGINE COMPLETELY OFF AND THEN BACK ON AGAIN. THE "REDUCED ENGINE POWER" LIGHT GOES OUT BUT THE "SERVICE ENGINE SOON" LIGHT REMAINS ON. THE FIRST TWO TIMES THE DEALER HAD THE VEHICLE I DO NOT BELIEVE THEY REPLACED ANY PARTS AS THEY FELT IT WAS A COMPUTER PROBLEM. THE THIRD TIME THEY HAD THE VEHICLE THEY DID REPLACE SOME PART, BUT IT WAS NEVER FULLY EXPLAINED TO ME WHAT THEY REPLACED. SINCE THIS IS A SAFETY HAZARD TO ME AND MY FAMILY, I FEEL THAT THIS PROBLEM SHOULD BE REPORTED TO YOU IN CASE I AM INVOLVED IN AN ACCIDENT AND INJURIES DO OCCUR, I WANT IT ON RECORD THAT THIS PROBLEM IS OCCURRING WITH THIS VEHICLE. **PLEASE NOTE THAT THE INCIDENT DATE I HAVE ENTERED WAS THE LAST DATE IT HAS OCCURRED, I JUST STARTED KEEPING A LOG SINCE IT STARTED HAPPENING AGAIN** *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143210November 9, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
THERE IS A MALFUNCTION IN CONSUMER GMC ENVOY POWER TRAIN CONTROL MODULE RESULTING IN FAILURE TO ACCELERATE. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141812November 5, 2005
STEERING
I PURCHASED A NEW 2004 ENVOY XUV IN 7/2004. AFTER ABOUT 3 MONTHS OF OWNERSHIP THE STEERING WHEEL STARTED TO MAKE A SQUEAKING NOISE WHEN TURNING OR BEING IN PARK AND TURNING THE WHEEL. WHEN I BROUGHT IN THE XUV FOR AN OIL CHANGE I TOLD THE DEALER ABOUT THE SQUEAK BUT THEY WERE UNABLE TO DUPLICATE THE NOISE THAT DAY. HOWEVER, THE NOISE WAS STILL THERE AND AS THE TIME CAME CLOSER TO THE NEXT OIL CHANGE THE NOISE WAS GETTING LOUDER. IT WAS KIND OF A SCRAPING SOUND. THE DEALER DID HEAR THAT SOUND THAT WAS DESCRIBED AND LUBRICATED SOMETHING IN THE STEERING WHEEL. THE NOISE FADED BUT WAS BACK WITHIN THE NEXT COUPLE OF DAYS. WELL, TODAY I BROUGHT IN THE XUV FOR IT'S SCHEDULED OIL CHANGE AND COMPLAINED ABOUT THE NOISE. THE ANSWER THE GMC DEALERSHIP GAVE ME WAS THAT THIS IS A COMMON DEFECT IN THE ENVOYS AND YUKON AND THERE WAS NOTHING THEY CAN DO TO FIX IT. CHANGING THE STEERING SHAFT WOULD NOT FIX IT AND LUBRICATING IT WON'T WORK EITHER. THE NOISE COMING FROM THE STEERING WHEEL IS LIKE A WINDOW BEING CLEANED WITH A SQUEEGEE. SO, AS OF TODAY...STILL NO RESOLUTION TO THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141734November 4, 2005
ELECTRICAL SYSTEM
WHEN DRIVING - INTERIOR AND EXTERIOR LIGHTS FLICKER/BLINK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141806November 4, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAVE A 2002 GMC ENVOY SLE VIN # [XXX] PURCHASED AND SERVICED BY MALOUF IN NORTH BRUNSWICK, NJ. I HAVE COMPLAINED ON TWO OCCASIONS THAT THE 4 WHEEL DRIVE LIGHT SWITCH JUMPS FROM 2-HIGH TO 4-WD AND CONTINUES TO BLINK. WHILE THIS IS HAPPENING THERE IS A FAINT SCRAPING SOUND FROM UNDER THE VEHICLE AND THAN THE VEHICLE SLOWS DOWN TO A GRADUAL COMPLETE STOP. IT FEELS LIKE THE BRAKES ARE BEING APPLIED. THERE ALSO A FAINT ODOR OF BURNING BRAKES. THIS 1ST HAPPENED AROUND AUGUST 1 2005 AND THAN AGAIN IN OCT 2005 TWO TIMES THE 1ST TIME THE DEALERSHIP RE- PROGRAMMED THE COMPUTER AND UP DATED IT, ITS WAS OK FOR A LITTLE WHILE. THAN IT HAPPENED AGAIN IN OCT. THEY TOLD ME THERE WAS NOTHING THEY COULD SEE AND THAT EVERYTHING WAS WORKING THE WAY IT SHOULD BE. THERE IS SOMETHING VERY WRONG WITH THIS VEHICLE AND IM AFRAID THIS IS GOING TO HAPPEN AT HIGHER SPEEDS. PLEASE GET BACK TO ME AS SOON AS POSSIBLE. *JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141706November 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
THERE IS AN ISSUE WITH EITHER THE TRANSFER CASE OR TRANSMISSION OF MY 2004 GMC ENVOY XL. ON SEVERAL OCCASIONS, WHILE PERFORMING SLOW MANEUVERS (20 MPH OR LESS) IN AND OUT OF PARKING SPACES OR MAKING SLOWER RIGHT OR LEFT HAND TURNS, THE VEHICLE FEELS AS IF IT IS BEING HELD BACK BY SOMETHING, UNTIL A LOUD CLUNK IS HEARD AS IF A GEAR DISENGAGES, AND THEN THE VEHICLE JUMPS FORWARD. THIS HAS PROVEN TO BE DANGEROUS TO ME, AS I HAVE FELT MORE THAN ONCE LIKE I HIT SOMETHING. THE VEHICLE ALSO EXPERIENCES VERY HARD DOWNSHIFT, INTO FIRST GEAR AS THE VEHICLE COMES TO A STOP. THIS ISSUE FIRST APPEARED ON THE VEHICLE IN DECEMBER 2004, AND HAS CONTINUED INTERMITTENTLY THROUGH THE CURRENT DATE DATE (FOR MORE THAN 5 SEPARATE INSTANCES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141441November 1, 2005
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
DT: THE CONTACT STATED THE BRAKE PEDAL BROKE. HE WAS UNAWARE OF HOW OR WHY THIS HAPPENED. HE CONTACTED THE DEALERSHIP. THE DEALERSHIP ORDERED A PART FOR THIS VEHICLE. HIS VEHICLE IS AT THE DEALERSHIP AWAITING REPAIRS. HE CONTACTED THE MANUFACTURER, AND WAS INFORMED HIM THEY WOULD LOOK INTO THE MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141331October 31, 2005
SEAT BELTS:REAR/OTHER
DT: THE CONTACT STATED WHEN HE TRIED TO PULL THE REAR CENTER SEAT BELT IT ONLY CAME OUT ABOUT THREE INCHES AND STOPPED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP TO BE REPAIRED. THEY REPLACED THE ENTIRE SEAT BELT ASSEMBLY. HE NOTICED THE PROBLEM A COUPLE OF WEEKS AGO WHEN HE WAS TRYING TO MOVE A CHILD SAFETY SEAT OVER. GM STATED THE WARRANTY DID NOT COVER SEAT BELTS AND THERE WAS NO RECALL, BUT THEY MAY REIMBURSE HIM FOR THE SEAT BELT. *AK UPDATED 11/29/2005 - THE CONSUMER HAD NEVER USED THE CENTER SEAT BELT BEFORE. *NM UPDATED 11/29/2005 - THE CONSUMER STILL HAS THE OLD SEAT BELT IN HIS POSSESSION. THE PART NUMBER IS 88950971. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141178October 28, 2005
STRUCTURE:BODY, POWER TRAIN
ELECTRONIC PROBLEM WITH 4WD WAS SUPPOSEDLY CORRECTED IN 2004, TRANSFER CASE FOR 4WD WAS REPLACED IN APRIL 2005, AND 4WD FAILED AGAIN DURING FIRST DAY TRYING TO USE IT DURING ICY CONDITIONS AFTER IT WAS "REPAIRED" IN APRIL. HAD TO DRIVE ON DANGEROUS, SLICK ROADS WITHOUT 4WD FROM FAIRBANKS TO PALMER, AK. THIS IS A MAJOR SAFETY ISSUE IN ALASKA WHERE WINTER DRIVING CAN BE VERY HAZARDOUS WITHOUT 4WD. HAVE HAD IT INTO DEALER SEVERAL TIMES FOR LOUD SQUEAK UNDER VEHICLE WHEN MAKING TURNS OR GOING OVER BUMPS AT SLOW SPEEDS. NO CORRECTIVE ACTION BY DEALER. COULD NOT GET VEHICLE OUT OF "PARK". HAD TO HAVE IT TOWED TO DEALERSHIP. THEY DISCONNECTED SOMETHING AND TOLD ME TO BE CAREFUL BECAUSE WHATEVER THEY DID WOULD ALLOW THE VEHICLE TO BE PUT INTO "DRIVE" WITHOUT HAVING BRAKES ENGAGED! HAD TO DRIVE IT THIS WAY FOR SEVERAL WEEKS UNTIL THEY GOT REPLACEMENT PART. HAVE HAD OTHER PROBLEMS WITH CLIMATE CONTROL, WIND NOISE AROUND WINDOWS, AND MORE. NONE REPAIRED SATISFACTORILY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140814October 26, 2005
STEERING
I FILED A COMPLAINT ON OCTOBER 19.NR: 10140380. I REPORTED 2 ROLLOVER CASES WITH 2 SIMILAR CARS WITHIN 3 MONTH IN MY FAMILY. I FOUND OUT NOW THAT BOTH CARS HAD STEERING RECALLS WHICH WE HAVE NOT BEEN AWARE OF. DOES THAT MEAN ANYTHING TO ANYBODY OR DOES THE SEVERE INJURIES OF MY WIFE AND DAUGHTER MEAN NOTHING SINCE THEY ARE NOT DEAD? I CALLED YOUR AGENCY AND WAS TOLD THAT I HAVE TO WAIT. OK .I HAVE THE CAR IN MY HOME AND WAIT. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10140815October 26, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: CONTACT STATED THE ACCELERATOR PEDAL HAD TO BE REPLACED. WHILE ACCELERATING TO MAKE A LEFT-HAND TURN THE ACCELERATOR WOULD NOT TAKE. THE SERVICE DEALER REPLACED THE ACCELERATOR PEDAL. THE REPAIR WAS COVERED UNDER THE WARRANTY OF THE VEHICLE. THIS REMEDIED THE PROBLEM. *AK UPDATED 11/29/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142114October 25, 2005
SUSPENSION
CONSUMER LOST CONTROL OF 2005 GMC ENVOY WHILE DRIVING. ***NO WHILE MAKING A RIGHT TURN ONTO A HIGHWAY THE CONSUMER SUDDENLY LOST CONTROL OF THE VEHICLE. THE CONSUMER ATTEMPTED TO CORRECT THE VEHICLE WHEN IT ROLLED OVER TWICE. THE CONSUMER AND HIS WIFE WERE SERIOUSLY INJURED. THE CONSUMER REQUEST THAT A SAFETY INVESTIGATION BE INITIATED IN REFERENCE TO THIS PROBLEM. THIS WAS A RENTAL VEHICLE. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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