Forest River XLR Toy Hauler Complaints

25 consumer complaints on file.

#11387652January 12, 2021
STRUCTURE:BODY, SUSPENSION, WHEELS
THE NEW 2020 FOREST RIVER XLR TOYHAULER WE PURCHASED 16K+ GVWR, WAS SUPPLIED WITH 2017 DOT CODED F RATED TIRES. OBVIOUSLY THIS TRAILER SHOULD HAVE COME WITH "G" RATED TIRES FROM THE FACTORY, BUT THAT IS MOOT FOR THIS COMPLAINT. THE F RATED STERLING SPORT ST TIRES SUPPLIED ON OUR 20 XLR WERE, AS MENTIONED ABOVE, DATED 4017, MEANING 40TH WEEK OF 2017 PRODUCTION. THIS IS UNACCEPTABLE TO SHIP "NEW" TIRES OUT THAT ARE 3 YEARS OLD. THIS WAS NOT AN OLD STOCK TRAILER SITTING ON A LOT, IT WAS PURCHASED JUNE 26, 2020 (THE COVID SUMMER). BEFORE PURCHASING, I CONTACTED FOREST RIVER DIRECTLY TO REQUEST CURRENT DOT CODE TIRES ON THE TRAILER, AS I'M VERY FICKLE ABOUT TIRE WEAR/PRESSURE/AGE. AT THAT TIME THE SALESMAN FOR MY REGION NOTIFIED MY OF THE 1 YEAR UNLIMITED MILEAGE WARRANTY WOULD COVER ME FOR ANY AND ALL CONCERNS RELATED TO THE TIRE/WHEEL COMBO. I WAS NAIVE ENOUGH TO TAKE THAT AT FACE VALUE AND PURCHASE. SIX MONTHS AND 6 DAYS LATER 1/1/2021, JUST 100 MILES AWAY FROM ORLANDO, FL ON INTERSTATE 75 I HAD A TIRE DELAMINATION ON THE FRONT DRIVER'S SIDE AXLE. NOT ONLY DID THIS TIRE BLOW OUT, BUT IT DAMAGED THE SIDE WALL OF THE SECOND TIRE, MEANING I WAS TWO TIRES DOWN, WITH ONE SPARE. AFTER HUNTING DOWN A TIRE PLACE ~50 MILES AWAY WITH A CORRECT SIZE TIRE I WAS ABLE TO LIMP HOME. UPON REACHING OUT TO FOREST RIVER ABOUT THE DAMAGE TO MY CAMPER, INCLUDING A FRAME OUTRIGGER BEING RIPPED FROM THE BODY AND MANGLED, I WAS TOLD THAT ONLY THE TIRE WOULD BE REPLACED AND I WOULD HAVE TO FILE THE REPAIR AS A CLAIM ON MY INSURANCE. ALONG WITH THAT, THE STERLING SPOT ST TIRES WERE NO LONGER BEING PRODUCED AND HAD BEEN REPLACED WITH A DIFFERENT BRAND AND TREAD FROM THE LIONSHEAD BRAND. I EXPECT THIS COMPLAINT WILL DO ME NO GOOD IN CORRECTING MY CAMPER, BUT THIS COMPANY IS A JOKE AND THEIR FAULTY TIRES NEED TO BE TAKEN OFF THE ROAD, WITH CUSTOMERS RIGHTLY COMPENSTATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302351January 27, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE DOING A ROUTINE CHECK ON THE BRAKES, THE CONTACT NOTICED THE REAR LEAD SPRING BOLTS DETACHED FROM THE WHEEL. THE RV WAS TAKEN TO THE DEALER QUIETWOODS RV FOX VALLEY 9042 CAMPERS WAY, NEENAH, WI 54956 WHERE A VISUAL INSPECTION WAS PERFORMED AND DETERMINED THAT THE REAR LEAD SPRING FRACTURED AND NEEDED TO BE REPLACED. THE RV WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V366000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFER ASSISTANCE WITH REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288733December 12, 2019
ELECTRICAL SYSTEM
AS PER NHTSA CAMPAIGN #18E050 THE AWNING ON THE RV TRAILER MAY EXTEND WHILE TRAILER IS IN MOTION. THE AWNING MANUFACTURER LCI IS AWARE OF THIS RECALL BY DID NOT INFORM MY DEALER ABOUT THE RECALL. I TRIED TO HAVE THE CONTROL MODULE REPLACED THROUGH THE DEALER BUT THEY DID NOT PERFORM THE REPLACEMENT OF THE DEFECTIVE MODULE. I THEN TRIED TO HAVE THE MODULE REPLACED BY LCI AND THEY REQUIRED ME TO GO THROUGH A 3RD PARTY SERVICE PROVIDER TO HAVE THE MODULE REPLACED. THE 3RD PARTY SERVICE COULD NOT PERFORM THE REPLACEMENT AT A CONVENIENT TIME AND INSISTS THAT I DELIVER MY RV TO THEIR PLACE OF BUSINESS FOR AN UNSPECIFIED TIME PERIOD. THE MODULE IS A PLUG IN DEVICE THAT REQUIRES LESS THAN 5 MINUTES TO REPLACE AND REQUIRING ME TO TAKE MY TRAILER OUT OF STORAGE AND ALLOW THEM TO KEEP IT FOR AN UNSPECIFIED TIME PERIOD IS UNACCEPTABLE. THE ORIGINAL DEALER HAD MY TRAILER FOR OVER 3 MONTHS AND DID NOT PERFORM THE REPLACEMENT. I HAD TO CANCEL VACATIONS DUE TO THE 1ST SERVICE ATTEMPT AND I WILL NOT JEOPARDIZE THE LOSS OF USE FOR A SECOND TIME. PLEASE PROVIDE ME WITH THE BASIS FOR LCI'S DEMAND THAT I MUST HAVE THE REPLACEMENT DONE BY A 3RD PARTY IF THAT IS A TRUE REQUIREMENT. I HAVE ATTACHED PICTURES OF THE MODULE TO SHOW IT'S SIZE AND ACCESSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111147July 13, 2018
EQUIPMENT, STRUCTURE
28 KW NITRO, FRESH WATER, CITY WATER AND BLACK TANK WASH OUT WILL MELT OFF THE SIDE OF UNIT, DUE TO THE PROPANE HOT WATER TANK EXHAUST BEING DIRECTLY BELOW THE PLASTIC FITTINGS. THE VEHICLE WAS SET UP IN A CAMPING LOCATION WITH A CITY WATER HOOKUP CONNECTED. *TT *TR *DT*JB*DT*AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098199May 27, 2018
ELECTRICAL SYSTEM
FRONT BEDROOM A/C WAS INCORRECTLY WIRED CAUSING MELTDOWN AND FAILURE OF THE WIRE NUT. THERE WAS INSUFFICIENT INSULATION STRIPPED FROM THE JOINING WIRES TO GIVE A GOOD PHYSICAL CONNECTION AND THE WIRE NUT WAS LOOSE. VEHICLE WAS STATIONARY AT THE TIME OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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