Ford Mustang Complaints (2018)

196 consumer complaints on file.

#11390607January 29, 2021
AIR BAGS
I WAS IN AN ACCIDENT TWO DIFFERENT TIMES IN A MUSTANG AND THE MOST OF MY INJURY WAS TO MY LEFT LEG FROM THE AIR BAG. I AM STILL LIMPING FROM IT. IT CAUSED MASSIVE BRUISES AND A FRACTURE TO MORE THAN ONE AREA OF MY LEFT LEG. ON THE DRIVER SIDE. BOTH ACCIDENTS WAS ON A CITY STREET. GOING 35 MILES AN HOUR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11387702January 12, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
FORWARD COLLISION AVOIDANCE, LANE DEPARTURE WARNING, LANE KEEPING ASSIST, ADAPTIVE CRUISE CONTROL, DRIVER NOTIFICATION AND AUTO HIGH BEAM CONTROL STOPPED WORKING ON 2018 FORD MUSTANG. CAR CURRENTLY IN SHOP HAVING IMAGE PROCESSING MODULE RECALIBRATED FOR $1232.22. THIS IS A KNOWN ISSUE FOR OTHER MUSTANGS AS INDICATED BY RECALL 20S26. FORD CLAIMS MY CAR IS NOT INCLUDED IN THIS RECALL EVEN THOUGH IT APPEARS TO BE FOR THE SAME, KNOWN ISSUE. THE SYSTEM ALERTS ME THIS IS NOT WORKING AS SOON AS THE CAR IS STARTED VIA MESSAGE ON DASH AND SEVERAL BEEPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376907November 28, 2020
SERVICE BRAKES
BRAKE LIGHTS STAY ON AFTER RELEASING PEDAL, SOMETIMES ALSO AFTER PARKING CAR AND TURNING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373044November 4, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
THE INFOTAINMENT SYSTEM (SYNC 3 W/ CARPLAY) THAT CAME STOCK WITH MY 2018 MUSTANG ECOBOOST RECENTLY STOPPED WORKING. THE CAR HAS 42K MILES ON IT AND IS JUST OVER 2 YEARS OLD. SYNC 3 STARTED TO RANDOMLY LAG (20-60 SEC LAG PER BUTTON PRESS), BUTTONS BECAME UNRESPONSIVE (PRESS NOT RECOGNIZED AT ALL), SHOWED INCORRECT GPS LOCATIONS WHILE USING CARPLAY (PLUGGED IN) WITH MULTIPLE MAP SERVICES, BACKUP CAM ISSUES, AND WOULD CAUSE BLUETOOTH TO DISCONNECT RANDOMLY. I LOGGED A COMPLAINT WITH MY LOCAL DEALERSHIP AND BROUGHT IT IN FOR A DIAGNOSTIC TEST. THE DEALERSHIP STATED THAT THE APIM COMPONENT NEEDED REPLACEMENT. THE DEALERSHIP NOTED THIS IS COMMON AND PLAGUES OTHER MODELS WITH THE SAME APIM. A QUICK GOOGLE SEARCH VERIFIED THIS. MY MAIN CONCERN IS THIS: WHILE USING THIS SYSTEM IT CAN CREATE MANY DISTRACTIONS WHILE DRIVING IF THE SYSTEM IS NOT RESPONDING AS EXPECTED. EVEN THE STEERING WHEEL BUTTONS HAVE A LAG TO THEM. ONE SUCH SCENARIO THAT CAUSED GREAT ISSUE WAS ADJUSTING THE CLIMATE CONTROL DURING COLDER MONTHS WHEN THE WINDOWS/WINDSHIELD FOG UP. WHEN THIS HAPPENS, YOU CAN'T SEE WHILE DRIVING. TYPICALLY, I CAN REACT QUICKLY TO GET RID OF THE FOG, BUT SINCE THIS COMPONENT IS DEFECTIVE, THE SYSTEM DID NOT RESPOND AND THE FOG HAD TO BE MANUALLY REMOVED. ADDITIONALLY, THIS COMPONENT SHOULD NOT HAVE TO BE REPLACED WITHIN 2YR OF PURCHASE OF THE CAR, SINCE IT IS A COMPUTER. FORD OFFERED TO REPLACE THE APIM COMPONENT, FOR $1000 (WARRANTY EXPIRED AT TIME OF DIAGNOSTIC TEST). WHAT IS EVEN MORE RIDICULOUS IS THAT THEY WANT TO REPLACE IT WITH THE EXACT SAME MODEL NUMBER, WHICH TELLS ME IN ANOTHER 2YR I MAY HAVE THE SAME ISSUE. THIS ISSUE STARTED UP WHILE I WAS IN WARRANTY (~30K MI), BUT SEEMINGLY WENT AWAY UNTIL RECENTLY WHEN THE SYSTEM HAS BECOME PRACTICALLY UNUSABLE. FORD (CORPORATE) ALSO CANNOT PROVIDE ANY RATIONALE AS TO WHY THIS IS HAPPENING, PER THEIR CUSTOMER SERVICE REP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364013October 12, 2020
SEATS
THE VEHICLES PASSENGER FRONT SEAT RECLINING LATCH HAS MALFUNCTIONED AND NOW THE SEAT WILL NO LONGER STAY IN A LOCKED BACK POSITION. THE VEHICLE WAS NOT MOVING WHEN THIS PART WAS BEING USED BY A CHILD TO ALLOW EXIT FROM THE BACK SEAT. WITH THE SEAT NOT BEING ABLE TO LOCK BACK IT HAS NOW ADDITIONALLY CREATED A LACK OF VISION FOR THE DRIVER TO LOOK FOR ONCOMING VEHICLES THROUGH THE PASSENGER SIDE MIRROR SINCE THE SEAT IS ALWAYS LEANING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362551October 3, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE PASSENGER SIDE DOOR COMES OPEN AT LOW OR HIGH RATE OF SPEED. THE DRIVER SIDE DOOR DOES THE SAME THING. MY MUSTANG IS A CONVERTIBLE SO WHEN THE DOORS COME OPEN OR AJARED IT IS VERY FRIGHTENING. THIS HAPPENS ON THE INTERSTATE OR IN THE COUNTRY OR IN THE CITY. IT IS VERY DANGEROUS SITUATION. THIS HAPPENS AT ALL SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355695September 17, 2020
POWER TRAIN, WHEELS
2018 MUSTANG GT 6 SPEED PERFORMANCE PACK, TIRES RUBBING ON INNER WHEEL WELLS CAUSING WIRES TO SHOW ON INSIDE OF TIRE, FEW MONTHS AGO TOOK CAR IT TO DEALERSHIP SAID NOTHING WAS WRONG BUT THERE IS HOLES RUBBED INTO MY WHEEL WELLS, ALSO HAD A CLUTCH ISSUE AND NOISE AT SAME TIME AND THEY SAID NOTHING WAS WRONG AGAIN, TOOK CAR BACK AND A WEEK AGO HAD A CLUTCH AND TRANS PROBLEM COME ABOUT, HAVE TO FORCEFULLY PUSH SHIFTER INTO A GEAR FOR IT TO GO IN, WITH THE CLUTCH FULLY PRESSED I CAN PUT THE CAR IN GEAR AND IT WILL ATTEMPT TO TAKE OFF, WITHOUT RELEASING THE CLUTCH, I CANNOT GET THE CAR INTO 6TH 5TH, 2ND AND REVERSE. 1ST,3RD,4TH GEARS ARE HARD TO GET IN BUT WILL GO FORCEFULLY. WITH CAR OFF I CANNOT GO IN MANY OF THE GEARS EITHER. WHEN THIS LAST PART HAPPEND I WAS DRIVING AND WENT TO GO INTO 3RD AND IT WOULDN'T GO IN SO I DECIDED TO TRY 4TH AND IT HAD THE SAME PROBLEM AS BEFORE, CAR SEEM TO SHAKE WHILE DRIVING ALSO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353944September 9, 2020
STRUCTURE:BODY
DRIVERS SIDE DOOR OPENS RANDOMLY WHILE DRIVING ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352282August 31, 2020
AIR BAGS
I WAS INJURED IN AN ACCIDENT ON 8/22/20 WHILE DRIVING MY 2018 MUSTANG GT. THE SIDE AIR BAGS DID NOT DEPLOY...EVEN THE INSURANCE ADJUSTER AND COLLISION SHOP ARE WONDERING WHY. MY CAR WAS TOTALED...I DO NOT BELIEVE THE AIRBAG SYSTEM WORKED AS INTENDED. I WAS HIT ON THE DRIVER SIDE WHILE TRAVELING APPROX 30MPH, THE DRIVER THAT HIT ME STATED TO POLICE THAT HE WAS GOING 45MPH.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11343775August 6, 2020
ELECTRICAL SYSTEM
DIGITAL INSTRUMENT CLUSTER FAILS TO ILLUMINATE. VEHICLE WAS STATIONARY WHEN PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337997July 7, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 FORD MUSTANG. THE CONTACT STATED THAT AT START-UP THE INSTRUMENT PANEL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO GWINNETT PLACE FORD LOCATED AT 3230 SATELLITE BLVD, DULUTH, GA 30096, (404) 418-6877, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V814000 (ELECTRICAL SYSTEM), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 39,000.*DT CONSUMER CANNOT SEE SPEED, ALERTS, AND LIGHTS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337258July 2, 2020
POWER TRAIN:MANUAL TRANSMISSION
TL* THE CONTACT OWNS A 2018 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CONTACT WAS UNABLE TO MANUALLY SHIFT INTO THIRD OR FOURTH GEAR ON A MANUAL TRANSMISSION. THE VEHICLE WAS TAKEN TO TOWN & COUNTRY FORD LOCATED AT 6015 PRESTON HWY, LOUISVILLE, KY 40219, WHERE THE VEHICLE WAS KEPT FOR 31 DAYS FOR REPAIRS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS RETURNED, THE FAILURE RECURRED AND WAS MUCH WORSE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN STATED THAT THERE WAS NO ADDITIONAL ASSISTANCE THAT COULD BE PROVIDED; STATING THAT THE REPAIRS WERE PERFORMED PER THE MANUFACTURER'S SPECIFICATIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328616June 13, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER DOOR COMES OPEN AS THE VEHICLE IS IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328620June 13, 2020
POWER TRAIN
VEHICLE EXPERIENCES RANDOM NON REPEATABLE PERIODS OF HARD SHIFTING, REFUSAL TO GO INTO GEAR, GRINDING GEARS, JERKINESS AND WHAT FEELS OCCASIONALLY LIKE TRANSMISSION SLIPS. WHEN IT OCCURS IT MOSTLY HAPPENS UNDER HEAVY ACCELERATION SUCH AS TRYING TO GET UP TO SPEED ON AN ON RAMP OR TRYING TO GET TO HIGHWAY SPEEDS BUT NOT ALWAYS. RECENTLY WHILE TRAVELING IN A 45MPH ZONE I ATTEMPTED TO SHIFT INTO 3RD GEAR. CLUTCH WAS FULLY DEPRESSED AND NOTICEABLE GEAR GRINDING HAPPENED AND AN IMMEDIATE SECOND ATTEMPT RESULTED IN SAME RESULT. HAD TO SHIFT TO 4TH CAUSING VEHICLE TO BE IN UNACCEPTABLE GEAR RANGE FOR CURRENT SPEED. SERVICE APPOINTMENT AT DEALERSHIP MADE JUNE 10TH 2020. ISSUE HAS HAPPENED SEVERAL TIMES PREVIOUSLY BUT SEEMS TO BE GETTING WORSE. LAST KNOWN INCIDENT HAPPENED JUNE 11 2020 AT APPROXIMATELY 3:30 PM EST ONE DAY AFTER MAKING APPOINTMENT WITH DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328660June 13, 2020
STRUCTURE:BODY
THIS IS A CONVERTIBLE AND WHEN THE BACK WINDOWS ARE PUT DOWN THEY WILL NOT GO BACK UP PROPERLY. THEREFORE RAIN GETS IN AND RUINS THE CARPETS AND INTERIOR. CAUSING MOLD AND IT TO RUST OUT. EVEN BY HAND ADJUSTMENT THEY CAN NOT BE PROPERLY SEATED BACK.. AND THIS IS EVERYTIME THE TOP IS PUT DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328656June 13, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER DOOR OPENS WHEN GOING OVER RAILROAD TRACKS. I WAS TRAVELING AT ONLY A FEW MILES AND I GUESS THE TRACKS CLICKED IT OPEN SOME HOW. SO NOW IT SEEMS THAT THE DOOR NOT ONLY OPENS WHILE DRIVING AT ANY SPEED BUT ALSO IF THE CAR HITS A BUMP OR SOMETHING ON THE ROADWAY EVEN AT LOW SPEEDS.. I WAS TRAVELING ON A COUNTY ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328584June 12, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER DOOR COMES OPEN WHILE DRIVING. IT HAS DONE IT ON HIGHWAY AND ON REGULAR STREETS . IT HAS DONE IT WHILE DRIVING 70 MILES AN HOUR AND AT 30 MILES AN HOUR. IT DOES IT EVEN WHEN IT IS IN THE LOCKED POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328597June 12, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVING DOWN THE ROAD AND THE PASSENGER DOOR BECOMES AJAR BY ITSELF. HAS HAPPENED SEVERAL TIMES. HAS HAPPENED ON A HIGHWAY, WHILE TURNING AND WHILE GOING DOWN A CITY STREET. HAPPENED JUST NOW ON WAY TO HOUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327948June 9, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
MY SYNC 3 SYSTEM STOPPED WORKING, MY ENTIRE SCREEN WENT BLACK BACK IN JANUARY AND IT HASNT TURNED ON SINCE AND THAT INCLUDES MY BACKUP CAMERA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323134May 3, 2020
UNKNOWN OR OTHER
PAINT FADING AROUND THE EDGES OF PANELS ON THE METALLIC BLACK COATING. HAVE MULTIPLE SPOTS WHERE THE PAINT IS FADING OUT TO WHITE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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