Ford Mustang Complaints (2018)

196 consumer complaints on file.

#11460935April 15, 2022
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
1. What component or system failed or malfunctioned, and is it available for inspection upon request? THE ELECTRONIC, ALL DIGITAL DASHBOARD WENT COMPLETELY BLACK FOR ABOUT 25 SECONDS WHILE I WAS DRIVING DOWN THE INTERSTATE, IN TRAFFIC AT NIGHT, 2. How was your safety or the safety of others put at risk? WHEN THE INSTRUMENT PANEL WENT BLANK, I WAS NOT ABLE TO SEE ANY INFORMATION THAT IS NORMALLY DISPLAYED, SUCH AS SPEED, AMOUNT OF FUEL, ETC. NOTHING. THIS GLITCH TOOK MY ATTENTION AWAY FROM THE INTERSTATE AND TRAFFIC. IT FRIGHTENED ME TERRIBLY. I COULD HAVE EASILY HAD AN ACCIDENT AS I TRIED TO FIGUE OUT THE ISSUE IN THE DARK. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? THE IS UNKNOWN TO ME. HOWEVER, IF YOU SIMPLY GOOGLE, "DASHBOARD GOES BLANK IN FORD 2018 MUSTANG', YOU WILL FIND MANY, MANY OTHER MUSTANG OWNERS STATING INCIDENTS OF THE EXACT SAME BLACK OUT HAPPENING TO THEIR INSTRUMENT PANEL WHEN DRIVING THEIR CARS. FROM WHAT I READ, THIS ISSUE IS NOT LIMITED TO THE 2018 MODEL YEAR OF THIS VEHICLE. THIS IS A KNOWN PROBLEM TO FORD, YET THEY SEEM UNWILLING TO REMEDY THE PROBLEM. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? THIS QUESTION IS UNKNOWN TO ME 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WHILE DRIVING AT 70 MILES PER HOUR ON THE INTERSTATE IN TRAFFIC, AT NIGHT, THE INSTRUMENT PANEL SIMPLY WENT BLACK. IT IS TOTALLY DIGITAL, SO I HAD NO ACCESS TO ANY INFORMATION REGARDING MY SPEED, AMOUNT OF GASOLINE REMAINING IN THE VEHICLE, OR ANYTHING ELSE THAT IS CUSTOMARILY DISPLAYED BY A VEHICLE'S INSTRUMENT PANEL. i PURCHASED THE VEHICLE, USED, ON JANUARY 22, 2022. PLEASE MAKE FORD RECALL ALLMUSTANGS, REGARDLESS OF MODEL YEAR, WITH THIS KNOW ISSUE BEFORE SOME IS KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460587April 12, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I shifted into reverse and the rear-view camera image was very distorted. I shifted to neutral and then reverse again with no help. After checking the internet for info I found comments regarding the wire harness leading to the trunk lid. I did not find any obvious damage, but jiggled the wires and re-checked the system and the rear-view image came back with a clear image. over the next week, the image become distorted multiple times and sometimes gone to a no signal message. This is occurring more frequently makes it impossible to see objects/children/etc close to the rear of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459738April 5, 2022
POWER TRAIN
The contact owns a 2018 Ford Mustang. The contact stated while driving approximately 65 MPH and accelerating, the vehicle started jerking. The contact stated while shifting gears the service tire mobility kit warning light illuminated. The contact stated that the failure persisted. The vehicle was taken to several dealers to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454218February 26, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, UNKNOWN OR OTHER
The Accessory Protocol Interface Module failed. All functions of the camera, radio and entire middle display console do not work. When backing up to exit parking space or to back into a parking space I can't see what is behind me and have almost hit items multiple times. The dealer inspected and told me what the issue is; that it is not under warranty and would cost approximately $1000 to repair, which I don't have. There was no forewarning of this module failure; it occurred suddenly and without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451406February 10, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
2018 with 24,000 miles (purchased brand new) every morning until the car warms up I dont have navigation, radio, Bluetooth, or back up camera's. I was told this was a common problem with Ford from the dealership but its not a recall. After researching online, its a very common problem with all makes and models of Ford. Of course I'm out of warranty to replace the APIM which is going to cost 1,000 out of pocket. Safety concerns: I have to navigate using my phone which is a distraction while driving, same thing with phone conversation I can be hand free, and I have a major blind spot while backing up because of no camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446925January 10, 2022
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2018 Ford Mustang. The contact stated that upon starting the vehicle, the instrument cluster remained blank. The contact stated that he turned off and restarted the vehicle several times however, the instrument cluster remained blank. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at his own expense. The manufacturer advised the dealer and informed the contact that his vehicle was not included in NHTSA Campaign Number: 19V076000 (Electrical System). The vehicle was not diagnosed or repaired. The failure mileage was approximately 19,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438726October 30, 2021
ELECTRICAL SYSTEM
Battery terminals on this and other ford models corrode to the point of breaking electrical connection possibly disabling vehicle. Ford does not want to fix issue and says whole wiring harness requires replacement to repair. Battery is often replaced and terminal cleaned but it comes back. They try to put off repairs long enough to get it out of warranty. F150 ford pickups have same issue. Corrosion advances so far as to break battery cable clamp. It is generally the positive clamp. Problem is so common that aftermarket manufacturers have issued redesigned replacements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438326October 27, 2021
POWER TRAIN
10 speed Ecoboost transmission, doesn't stay in gear and delayed shifts causing acceleration problems. Hard shifts, jerking, and hard lunge forward when shifted into Drive. The forward lunge is unstoppable even with the brake fully engaged. Transmission slip when changing gears while driving. Yes, it's available for inspection. Yes, mine and others safety risk are at risk. Yes, the problem has been reproduced and confirmed by a dealer. Inspected by an authorized dealer/manufacturer. NO other warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430181August 23, 2021
ELECTRICAL SYSTEM
Purchased a used 2018 Ford Mustang 3 weeks ago, just now able to get it registered, and the entire electronic instrument panel cluster (e.g., speedometer, warning lights, etc.) all went fuzzy for a few minutes and then totally failed; now just stays totally dark and unreadable. This is an optional all digital instrument panel cluster with programmable color that was a $2,200 option when new. I read online in car forums reports of many others having the same exact issue with the optional 2018 Mustang digital instrument cluster failing and going dark some within weeks of the car being new, and there was a recall on this instrument panel going dark for the 2019 model year. I saw an online post where a driver is driving for 6 months without the speedometer or warning lights functioning because of the repair cost being more than $2000. I got a quote from a Ford dealer for my repair today: $2396.00. This car is less than 5 months out of bumper-to-bumper Ford warranty and under the 36,000 miles limit at 30,383. This appears to be a known and apparently frequent safety issue so I thought Ford customer support might help me out but on calling them today they said they cannot do anything to help. They expect me to pay the $2396.00 for repairs with no assistance for what looks to be an inherent safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428990August 13, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Passenger door becomes unlatched and the door open light comes on at high way speeds. I have to stop, open the door and slam it shut. It happens repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423490July 5, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My digital dashboard has not been working for a year now, it’s a black screen. I am also having problems with my fuel pump. I can’t fill my car all the way up with gas or else my car will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422231June 24, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Instrument cluster went black. Can’t know what speed I’m driving or anything. Have seen some people reported this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421594June 21, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The passenger door become unlatched while driving. This happened on numerous occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419724June 5, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The transmission failed while driving on a busy street making a left turn. My safety and my passenger's safety was at risk because there was oncoming traffic when I made a left turn and a car was trailing me. Just like another complaint, "10 speed transmission did not engage then failed less than a second later while pulling into an intersection. This caused the car to enter the intersection but fail to go forward more than a few feet. The problem resolved after three attempts to go forward by pumping the gas peddle. The transmission also was jerking or jumping from 1st through 3rd gear as if the car could not find the correct gear to be in while going forward. The problem resolved after the first mile of driving". However, for me the problem returned again once I turned the car off, and restarted it. After less than a mile of driving, the transmission began malfunctioning again jumping, and jerking until the transmission just stopped working altogether. Someone has posted experiencing the same malfunction on the same model and year vehicle and I wonder if there are others that have had the same scary, horrible experience? Due to my transmission malfunctioning during my turn, I was lucky that the oncoming car just stopped and blew at me, and the car behind me just went around me instead of crashing into my rear. The car was towed to the dealer and is in the process of being evaluated. There were no warning lights or messages prior to the incident and the automobile is now at the dealership because the vehicle totally stopped driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419058May 30, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Driver's door suddenly unlocks while driving in highway and message appears "Driver Door Ajar". Creates dangerous situation and have to stop to close door properly. This happened 3 in highway in different days and 2 or 3 times every day. Last time with 59244 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418470May 25, 2021
ELECTRICAL SYSTEM
Touchscreen went completely black. Unable to operate radio, temperature control is only available in the buttons below the screen. Tried resetting it, tried unhooking the battery, nothing. Hooked it up to see if it had any codes, none. Tested fuses- everything worked except screen. Spent $158 at Ford dealer only to be told I need a new APIM module which in total is going to cost $740. Car has 56,000 miles on it and is only 3 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417731May 19, 2021
POWER TRAIN
10 speed transmission did not engage then failed less than a second later while pulling into an intersection. This caused the car to enter the intersection but fail to go forward more than a few feet. The problem resolved after three attempts to go forward by pumping the gas peddle. The transmission also was jerking or jumping from 1st through 3rd gear as if the car could not find the correct gear to be in while going forward. The problem resolved after the first mile of driving. This is a recurrent but sporadic issue. The issue has caused near miss collision by another driver thinking my car was going to accelerate when the forward motion stopped but there were no brake lights in indicate the car was not going forward. The jerking and jumping has made it hard to control the car during turns and on slippery road. I have an appointment scheduled for service at a Ford Dealer for them to see if the issue is able to be address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415967May 10, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2018 FORD MUSTANG. THE CONTACT STATED WHILE DRIVING 60 MPH, THE DRIVER'S SIDE FRONT DOOR OPENED UNEXPECTEDLY. THE CONTACT STATED THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PLANET FORD (20403 I-45, SPRING, TX 77388, (281) 719-3700) WHERE IT WAS DIAGNOSED WITH NEEDING AN UNKNOWN SPRING IN THE FRONT DRIVER'S SIDE DOOR TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414591April 30, 2021
STRUCTURE:BODY
DRIVER AND PASSENGER DOOR UNLATCHES AT HIGHWAY SPEEDS. I HAVE OWNED THIS VEHICLE FOR 10 MONTHS AND THIS HAS HAPPENED ONCE ON THE DRIVER SIDE DOOR AND SEVERAL TIMES ON THE PASSENGER SIDE DOOR. THE PASSENGER SIDE DOOR UNLATCHED AT HIGHWAY SPEEDS TWICE WITHIN 30 MINUTES ON THE LAST OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408542April 17, 2021
POWER TRAIN
CAR OWNER 2ND GENERATION MILEAGE 23,000+ ODOMETER. COMPLAINT SAYS VEHICLE WHEN IN REVERSE AND GOES BACK INTO DRIVE DURING SHIFTING. VEHICLE SOMETIMES FAILED TO RESPOND WHEN APPLYING GAS PEDAL. VEHICLE HAS NO FORWARD POWER AND IF BRAKES AREN'T APPLIED CAN DRIFT BACKWARDS AND CAUSE A COLLISION. OR BACK OVER OF A CHILD. VEHICLE IS UNDER 5 YEAR WARRANTY POWERTRAIN AND WILL BE INSPECTED TO REPLICATE THE INCIDENT. DUE TO SAFETY CONCERNS AND THE YEAR MAKE AND MODEL BEING OF NEW OR LIKE NEW CONDITION WARRANTS A SAFETY COMPLAINT TO NHTSA. FORD MOTOR CORP DEALERSHIP WILL CONDUCT A REPAIR PLAN UNDER CAR'S WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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