Ford Mustang Complaints (2014)

359 consumer complaints on file.

#11141829October 22, 2018
STEERING
WHILE MAKING A RIGHT HAND TURN THE STEERING COMPLETELY LOCKED UP. ON MY CONSOLE A MESSAGE STATING THAT I HAD A POWER STEERING ASSIST FAULT SHOWED UP. SINCE I COULD NOT TURN THE WHEEL I HAD TO STOP IMMEDIATELY SINCE IT WAS HEADING INTO THE CENTER MEDIAN. I RESTARTED THE CAR COUPLE OF TIMES BUT THE STEERING WOULD NOT BUDGE. HAD TO HAVE A TOW TRUCK PICK THE CAR UP. TOOK IT TO MY MECHANIC WHO INFORMED ME THAT THE ELECTRONIC STEERING WAS COMPLETELY LOCKED UP AND EVEN WHEN UP ON THE RACK IT WOULD NOT BUDGE. SINCE I WAS TURNING I HAD SLOWED DOWN OTHERWISE THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT SINCE I COULD NOT MOVE THE WHEEL AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112511July 19, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL - WE HAVE RECEIVED NUMEROUS LETTERS, POSTCARD AND EMAILS ABOUT THE AIRBAG RECALL AND WE HAVE TRIED, UNSUCCESSFULLY NUMEROUS TIMES TO SET UP A DATE AND TIME FOR THE AIRBAG REPLACEMENT WITH OUR DEALERSHIP. I HAVE CALLED THE DEALERSHIP AND SPOKE TO SEVERAL PEOPLE TELLING THE ISSUES REPEATEDLY TO EACH PERSON I SPOKE TO. I WAS TRANSFERRED TO THE SERVICE MANAGER I WAS TOLD WHOM DID NOT ANSWER AND I LEFT A VERY DETAILED MESSAGE REGARDING THE REASON FOR MY CALL, THE SPECIFICS OF THE CAR AND MULTIPLE WAYS TO CONTACT MYSELF OR MY FIANCE. I HAVE HAD TO CALL SEVERAL MORE TIMES DIE TO NOT RECEIVING ANY RETURN CALL FROM ANYONE AT THE DEALERSHIP FOR OVER A MONTH. I HAVE LOOKED TO SEE IF I COULD SCHEDULE AND APPOINTMENT ONLINE AND THEY DO NOT HAVE THAT OPTION AVAILABLE. THEREFORE I HAVE HAD TO TAKE TIME AWAY FROM OTHER OBLIGATIONS TO GO TO THE DEALERSHIP TO COMPLAIN TO ATTEMPT TO HAVE THIS REMEDIED. INITIALLY THEY WERE RECEPTIVE AND NOW FOUR DAYS LATER THEY HAVE REVERTED BACK TO FAILING TO RETURN MY PHONE CALLS. I HAVE ALSO BEEN EXPERIENCING ISSUES WITH CORROSION ON THE BATTERY AND THE BATTERY WIRE CABLES SINCE I PURCHASED THE CAR. DESPITE MAKING THE DEALERSHIP AWARE OF THIS THEY HAVE FAILED TO TAKE ANY STEPS TO EVEN DETERMINE THE ISSUE. ADDITIONALLY, MY SECURITY SYSTEM ON MY CAR WAS APPARENTLY BYPASSED BY THIEVES AND I HAVE TALKED TO THE TOP BOSS OF THIS DEALERSHIP AND HE HAS INFORMED ME THAT THE SECURITY SYSTEM IS IN FACT DISABLED AND THAT WITHOUT THEM RUNNING A DIAGNOSTICS TEST ON THE CAR THEY CANNOT DETERMINE TO WHAT EXTENT THE SECURITY SYSTEM IS DAMAGED, IF IT IS REPARABLE, OR IF THERE MAY BE MORE SIGNIFICANT DAMAGE TO THE COMPUTER / ELECTRICAL SYSTEM. MY SECURITY SYSTEM HAS BEEN NON-FUNCTIONAL FOR A MONTH AT THIS POINT AND I CANNOT GET THE DEALERSHIP TO SIMPLY RETURN MY CALL TO REMEDY THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111674July 16, 2018
AIR BAGS
LACK OF RESPONSE FROM THE KISTLER FORD DEALERSHIP (5555 W. CENTRAL AVE. TOLEDO, OH 43615) TO REMEDY THE TAKATA AIR BAG RECALL. FOR OVER A YEAR I HAVE BEEN ON A WAITING LIST FOR PARTS AVAILABILITY TO CONDUCT THE REPAIR... IN FACT, MY NAME WAS TAKEN OFF THE ORIGINAL WAITING LIST FOR SOME REASON; IT WAS PUT BACK ON THE LIST A FEW MONTHS AGO WHEN I VISITED THE DEALERSHIP AND INQUIRED ABOUT THE STATUS OF THE PARTS/REPAIR. IT WAS ONLY AFTER I AGAIN VISITED THE DEALERSHIP EARLIER TODAY THAT SOMEONE IN THEIR PARTS DEPARTMENT ACKNOWLEDGED THAT PARTS WERE, IN FACT, AVAILABLE AND THAT THEY WOULD CONDUCT MY REPAIR TOMORROW, 7/17/2018. I ALSO FOUND IT DISTURBING THAT WITH PARTS IN INVENTORY, I WAS TOLD THAT MY NAME WAS NUMBER SEVEN ON THEIR WAITING LIST... APPARENTLY THERE ARE SIX PEOPLE IN FRONT OF ME WAITING FOR THE SAME REPAIR. I GUESS I SHOULD BE GRATEFUL THAT I AM BEING GIVEN PREFERENTIAL TREATMENT AND JUMPING AHEAD OF THE OTHERS WHO ARE ALSO "WAITING FOR PARTS" TO CONDUCT THIS REPAIR. I ALSO FIND IT IRONIC THAT I HAVE BEEN RECEIVING REPEATED FACE BOOK NOTICES FROM FORD IMPLYING THAT I AM BEING NEGLIGENT IN NOT GETTING THIS AIRBAG REPAIR DONE... I HAVE REPLIED TO THEIR E-MAILS EXPLAINING THAT THE "BALL IS IN THEIR COURT" WAITING FOR PARTS... THOUGHT YOU MIGHT WANT TO KNOW ABOUT THE APPARENT COMMUNICATION BREAKDOWN IN THE RECALL PROCESS BETWEEN FORD CORPORATE AND THEIR DEALERS WHO APPEAR NOT TO BE TAKING THIS ISSUE VERY SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102482June 18, 2018
AIR BAGS
I AM COMPLAINING ABOUT THE RECALL FOR MY AIRBAGS IN MY FORD MUSTANG, WE HAVE BEEN TRYING TO GET A HOLD OF SOMEONE TO SCHEDULE WHEN WE CAN GET THEM REPLACED AND FIXED. WE HAVE LEFT VOICEMAILS TO HAVE THEM CALL US BACK BUT HAVE FAILED TO DO SO. THIS HAS TAKEN WAY TO LONG FOR MY AIR BAGS TO BE REPLACED THAN IT SHOULD HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096999May 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHILE DRIVING 75 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CAPITAL FORD (2805 E MILLBROOK RD, RALEIGH, NC 27604, 877-660-1721) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076929March 8, 2018
STRUCTURE:BODY
WATER CONSTANTLY LEAKS INTO BOTH REAR QUARTER PANELS. THIS WATER FREEZES IN THE WINTER CAUSING FROZEN WATER TO BANG AGAINST QUARTER PANEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061038January 7, 2018
AIR BAGS, SERVICE BRAKES, STEERING
ADVANCED TRACK LIGHT KEPT COMING ON AS WELL AS TRACTION CONTROL LIGHTS THOUGH CAR WAS FINE THEN NEW YEARS EVE A DRIVER CAUSED ME TO HAVE AN ACCIDENT AND SECONDS BEFORE IMPACT MY BRAKES LOCKED UP, AND STEERING WHEEL LOCKED UP. I THEN IMPACTED AND THE FRONT PASSENGER AND DRIVER AIRBAGS DID NOT DEPLOY WHICH COULD OF KILLED ME AND MY PASSENGER AS WE WERE BOTH SEVERELY HURT FROM SLAMMING AGAINST THE STEERING WHEEL AND HIM THE DASHBOARD. THIS HAPPENED ON A CITY STREET IRVING BOLIVARD AT A SPEED OF 40MPH. CURRENTLY THE CRASH IS BEING INVESTIGATED BY MY INSURANCE COMPANY MY NAME IS [XXX] AND MY NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11056020December 22, 2017
WHEELS
THE WHEELS ARE MACHINED IN A NON-STANDARD WAY ON THE BEAD SURFACE AND MOST REPLACEMENT TIRES CANNOT BE SEATED ON THE BEAD OF THE WHEELS. THE OEM WHEELS HAVE MACHINED SLOTS IN THEM NEAR THE BEAD SEATING AREA & THE AIR LEAKS OUT THESE SLOTS WHEN YOU ARE TRYING TO SEAT THE BEAD TO INSTALL THE NEW TIRES. THESE WHEELS ARE 18" X 8" SIZE AND CAME ON THE FP6 APPEARANCE PACKAGE WITH MY VEHICLE FROM FORD. I SPENT 2 DAYS AT TIRE STORES WAITING FOR INSTALLATION OF NEW TIRES ON MY CAR. SEVERAL BRANDS OF TIRES WERE TRIED AND MOST WON'T SEAT ON THE BEAD OF THESE WHEELS. ALL OF THE TIRES TRIED ARE THE STOCK OEM SIZE OF 235/50R18. IT APPEARS THAT FORD CHOOSE TO LIGHTEN THE WHEELS BY MACHINING THESE SLOTS IN THEM, BUT THE DOWNSIDE IS THAT YOU CANNOT REPLACE THE TIRES SINCE MOST BRANDS WON'T SEAT ON THE BEAD WHEN BEING INSTALLED. AFTER TRYING SEVERAL SETS OF TIRES, THE TIRE STORE WAS FINALLY ABLE TO GET ONE INSTALLED, BUT IT COST ABOUT TWICE WHAT I PLANNED TO SPEND ON THE NEW TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045908November 14, 2017
AIR BAGS
" TAKATA RECALL '
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045725November 13, 2017
STRUCTURE:BODY
THERE IS A LARGE AMOUNT OF WATER SLOSHING AROUND IN THE REAR PORTION OF THIS CAR. IT IS A CONVERTIBLE AND IT HAS ACCUMULATED WATER IN THE WELL WHERE THE CONVERTIBLE TOP GOES WHEN IT HAS BEEN LOWERED. SOME OF THIS WATER HAS MIGRATED INTO THE REAR SEAT AREA AND THE CARPET HAS BEEN SOAKING WET. THIS WATER DOES NOT DRAIN OUT AND IT CAN BE HEARD SLOSHING AROUND WHEN THE BRAKES ARE APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043093November 3, 2017
STEERING
3 YEAR OLD VEHICLE WITH LESS THAN 20,000 MILES SERVICE ADVANCE TRAC LIGHT COMES ON AND POWER STEERING IS LOST. TOOK TO DEALERSHIP WAS TOLD IT WAS BATTERY COST ALMOST $300. TOOK HOME NEXT MORNING SAME THING HAPPENS. SERVICE ADVANCE TRAC AND NO POWER STEERING. TOOL BACK TO DEALER AND TOLD ITS STEERING WHEEL GEAR GOING TO COST $1700. REALLY??!! IN A CAR 3 YEARS OLD WITH LESS THAN 20,000 MILES? THIS ALWAYS HAPPENS IMMEDIATELY ON STARTING THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040037October 26, 2017
AIR BAGS
TAKATA RECALL, I RECEIVED THIS RECALL NOTICE MARCH 2017 AND CALLED TO SET UP AN APPOINTED TO HAVE THIS ISSUE ADDRESSED AND TO DATE I HAVEN'T HEARD FROM THE DEALERSHIP. 10-26-2017. I HAVE CALLED THE DEALERSHIP THREE TIMES AND ONE SAID THEY HAD LOST MY INFORMATION AND I GAVE IT TO THEM AGAIN. I ALSO CALLED FORD. I HAVEN'T HEARD ANYTHING SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036059October 24, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL I HAVE CALLED THE LOCAL DEALERSHIP TO GET THE AIR BAGS REPLACED AND THEY HAVE PUT ME OFF FOR OVER 2-YEARS. THEY HAVE STATED PARTS HAVE NOT BEEN RECEIVED FOR MY AUTO AND HAVE ADDED US TO THE LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035246October 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANDY MOHR FORD LOCATED AT 2713 E MAIN ST, PLAINFIELD, IN 46168, CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030823October 2, 2017
STEERING
TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHILE DRIVING 20 MPH, THE POWER STEERING ABILITY FAILED. THE CONTACT STATED THAT THE POWER STEERING ABILITY WOULD COME AND GO AND THE ACCUTRAX SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FAMILY FORD-LINCOLN (909 PIKE ST, MARIETTA, OH 45750 (740) 373-3431) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING BOX NEEDED REPLACEMENT. THE CONTACT MENTIONED THAT NO REASON WAS GIVEN AS TO WHY THE POWER STEERING BOX NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. WHEN THE CONTACT ARRIVED HOME, HE FOUND WATER IN THE CONNECTOR PINS WITH THE POWER STEERING BOX, AND THE PINS WERE CORRODED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 21,600. *BF CONSUMER STATED ELECTRICAL STEERING BOX, POSITIVE AND NEGATIVE TERMINAL PLUG HAD WATER IN IT AND THE MALE TERMINAL; SPADE IS CORRODED CAUSING LOSS OF STEERING. UPDATED 7/24/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025302September 25, 2017
AIR BAGS
TAKATA RECALL - IN MAY 2015, MY CLIENT RECEIVED A NHTSA RECALL 15V319 FOR THE AIRBAG AND BROUGHT HER VEHICLE TO A LOCAL FORD DEALERSHIP TO COMPLY WITH THE RECALL NOTICE. AT THAT TIME, SHE WAS ADVISED THAT THE REPLACEMENT AIRBAG WASN'T AVAILABLE AND THEY DID NOT HAVE A TIME AS TO WHEN IT WOULD BE AVAILABLE. ON AUGUST 22, 2016, MY CLIENT WAS DRIVING HER 2014 FORD MUSTANG WHEN SHE REAR-ENDED A VEHICLE. UPON IMPACT, THE AIRBAG DEPLOYED AND CAUSED PAINFUL LACERATIONS, ABRASIONS AND BURNS RELATED TO THE INFLATOR'S EXPLODING METAL FRAGMENTS. MY CLIENT TOOK HER VEHICLE TO THE LOCAL FORD DEALERSHIP FOR REPAIRS AND WAS TOLD THAT THE AIRBAG WAS STILL NOT AVAILABLE AND HER VEHICLE COULD NOT BE REPAIRED. THE LOCAL FORD DEALERSHIP DID NOT OFFER HER ALTERNATE VEHICLE TRANSPORTATION. SHE HAD TO PURCHASE ANOTHER VEHICLE AND CONTINUE PAYING ON THE MUSTANG ENDURING 2 CAR PAYMENTS AND INSURANCE. HER VEHICLE WAS REPAIRED IN MARCH, 2017.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11025115September 22, 2017
POWER TRAIN, UNKNOWN OR OTHER
AIR CONDITIONER CLUTCH CATASTROPHICALLY FAILED AT 52000 MILES. THIS CREATES A VISIBILITY PROBLEM WHEN THE INTERIOR WINDSHIELD IS FOGGED UP AS IT CANNOT BE PROPERLY DEFOGGED WHILE DRIVING. THIS IS THE SECOND MAJOR COMPONENT TO FAILURE ON THIS VEHICLE IN 5 WEEKS, AS THE WATER PUMP WENT OUT AUGUST 10TH WHILE DRIVING AND DUMPED ALL THE COOLANT, QUICKLY OVERHEATING THE MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022990September 13, 2017
SERVICE BRAKES
E BRAKE RUBBING ON METAL PLATE THE HOLDS IT UP AND REMOVED MOST OF THE COVERING FORD INSTALLED FROM THE FACTORY, RISK OF CUTTING THE CORD. MECHANIC NOTICED IT WHEN REPLACING MY BRAKES. CAR IS 3 YEARS OLD WITH 87K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021262September 3, 2017
UNKNOWN OR OTHER
THE EVAP TO THE AIR CONDITIONING SYSTEM STOPPED WORKING AT 47,000. THE REPAIR IS 1,200 DOLLARS AND SEEMS TO BE A DEFECTIVE. THE LACK OF AIR CONDITIONING CAUSES POOR VISIBILITY DURING RAINY CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016368August 19, 2017
ENGINE, FUEL/PROPULSION SYSTEM
LIMP MODE- MY MUSTANG ABOUT A FEW MONTHS AGO WHEN IN TO LIMP MODE. I WAS DRIVING DOWN THE HIGHWAY AT AROUND 70 WHEN I LOST ALL POWER TO MY CAR AND THE WRENCH LIGHT CAME ON. I WAS ABLE TO GET OFF THE FREEWAY AND SHUT MY CAR DOWN FOR ABOUT 5 MINUTES. AFTER MY CAR STARTED AND I WENT ON MY WAY. I DID SOME RESEARCH AND FOUND IT COULD BE THE ETB (ELECTRICAL THROTTLE BODY) IT HAS BEEN FIND UNTIL THIS WEEKEND. TODAY I HAD TO RESET MY VEHICLE 6 TIMES DURING A FEW HOUR RUNNING AROUND. THE LAST TIME MY VEHICLE JUST THREW A CODE. I DO NOT WANT TO DRIVE IT BECAUSE I AM AFRAID THAT I MIGHT CAUSE MORE DAMAGE THEN WHAT IT COULD. FORD SAID UNLESS IT IS A FULL RECALL I WOULD HAVE TO PAY FOR IT. I HAVE FOUND OTHER TPS AND A LAW SUE ABOUT THIS FOR ALL YEARS BUT MINE. THE PART IS ABOUT 350-450 PLUS LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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