Ford Freestar Complaints

2,533 consumer complaints on file.

#10537684August 28, 2013
POWER TRAIN
DRIVING DOWN ROAD AT 40 MPH. VEHICLE SUDDENLY LOST ALL DRIVE POWER. NO FORWARD, OR REVERSE AVAILABLE WHEN TRANSMISSION SHIFTED BETWEEN ALL GEAR POSITIONS. ENGINE WOULD REV NORMALLY AND ENGINE RUNNING FINE. TRANSMISSION WHEN OUT. NO DRIVE POWER. THIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE TORQUE CONVERTER/TRANSMISSION RECALL THAT WAS DONE ON THE 2005 AND 2006 FREESTAR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537263August 26, 2013
POWER TRAIN
FORD ISSUED A RECALL FOR LOSS OF FORWARD POWER DUE TO A TORQUE CONVERTER ISSUE. MY VEHICLE DID NOT EXHIBIT THE SYMPTOMS BUT I DECIDED IT WOULD BE A GOOD IDEA TO HAVE IT DONE, I WAS PLANNING TO KEEP THE VEHICLE FOR A WHILE. THE DEALERSHIP SAID IT WOULD TAKE 2 DAYS. THEY HAD VEHICLE OVER A WEEK. THAT WAS DECEMBER 2012. THEY HAD A PROBLEM; THEY DID NOT TELL ME. NOT LONG AFTER GETTING THE CAR BACK, I KNEW SOMETHING WAS DIFFERENT, I COULD NOT PUT MY FINGER ON IT. SOMETIME IN APRIL/MAY 2013 TIME FRAME, I HAD A COUPLE OF INCIDENTS WHERE THE CAR WOULD NOT GO FORWARD. I STOPPED, PUT THE CAR IN PARK, THEN DRIVE AND I WAS OK. I THOUGHT IT WAS A LINKAGE ADJUSTMENT ISSUE. THEN IN JUNE, IT FAILED WHILE GOING UP A HILL ON A VERY BUSY ROAD. I TURNED INTO A DRIVEWAY, BACK OUT, AND WENT DOWN THE HILL AND LIMPED TO THE DEALERSHIP. MY CAR WAS EXHIBITING THE EXACT SAME SYMPTOMS OF THE RECALL. THE DEALERSHIP SAID IT WAS DUE TO A ROTTED DIPSTICK HOUSING ASSEMBLY AND THAT MY REPAIR BILL WAS OVER $3500. I LET CAR SIT BECAUSE I DON'T HAVE MONEY. AFTER STEWING ABOUT THIS FOR MANY WEEKS, I CONTACTED FORD TO COMPLAIN. IN DECEMBER, THE MECHANICS WHO WORKED ON THE TRANSMISSION WOULD HAVE HAD TO DISCONNECT THE DIP STICK HOUSING. THEY HAD TO KNOW IT WAS RUSTY AND MAY HAVE EVEN DAMAGED IT TO THE POINT OF ALLOWING WATER IN. THEY IGNORED THAT DANGER. SINCE THE SYMPTOMS OF THE ISSUE ARE EXACTLY THE SAME AS DESCRIBED IN THE RECALL, THERE IS THE POSSIBILITY THAT FORD IS NOT BEING HONEST ABOUT THE REAL SOURCE OF THE PROBLEM. ADDITIONALLY, HOW MANY OF THEIR MODEL LINES USE THE SAME MATERIAL FOR THEIR DIP STICK HOUSING. IF THIS HAPPENS ON A HEAVY INTERSTATE, THIS COULD RESULT IN A MULTI CAR PILEUP AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537298August 26, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), THE VEHICLE LEAKED TRANSMISSION FLUID. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE DEALER REPAIRED THE VEHICLE TRANSMISSION AGAIN. THE CONTACT ALSO STATED THAT THE VEHICLE CONTINUED TO LEAK TRANSMISSION FLUID AFTER THE SECOND REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537058August 24, 2013
FUEL SYSTEM, GASOLINE
STARTING ABOUT A YEAR AGO THIS VEHICLE SHOOTS GAS OUT WHILE TRYING TO FILL UP. GAS WILL SHOOT OUT ALL OVER WHOMEVER IS PUTTING IT IN. IT ALSO SHUTS THE PUMP OFF WITHOUT BEING FULL.THIS HAPPENS EVERY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536757August 22, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WAS DRIVING WITH CRUISE CONTROL AND VEHICLE STARTED LURCHING WHILE DRIVING. WHILE IN PARK RPMS GO UP AND DOWN. FEEL LIKE VEHICLE IS STRUGGLING. HAD RECALL ISSUE TAKEN CARE OF LAST MONTH. DOORS ALSO LOCK WHEN THEY WANT TO AND SOMETIMES WINDOWS DON'T WORK. ALWAYS HAPPENS AFTER RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536525August 21, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS UNOCCUPIED AND IN PARK, IT ERRONEOUSLY ROLLED AWAY AND CRASHED INTO A HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 178,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10536153August 19, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535919August 18, 2013
ELECTRICAL SYSTEM, ENGINE
IN THE MORNING THE VEHICLE BATTERY HAD BEEN DRAINED AND WE HAD IT TOWED TO THE DEALER. THEY REPLACED THE ALTERNATOR. WE PICKED IT UP AND THE CHECK ENGINE LIGHT CAME ON. THEY SAID IT WAS THE MASS AIR FLOW SENSOR AND REPLACED IT. TWO WEEKS WENT BY AND ONE DAY THE VEHICLE WOULDN'T START. WE HAD IT TOWED TO THE DEALER AND THEY SAID IT WAS THE MASS AIR FLOW CONNECTOR AND REPLACED IT. THE NEXT DAY THE VEHICLE WOULDN'T START. WE HAD IT TOWED TO THE DEALER AND THEY SAID NOTHING WAS WRONG. THE ENGINE ALWAYS IDLES VERY ROUGH AND NO ONE CAN CORRECT IT. IT HAS STALLED IN TRAFFIC. I HAVE DONE RESEARCH AND HAVE BEEN MADE AWARE OF A PROBLEM WITH THE PCM MODULE ON THESE VEHICLES. APPARENTLY RAIN GETS IT AND SOAKS THE MODULE CAUSING ALL SORTS OF ELECTRICAL AND TRANSMISSION PROBLEMS. FORD IS AWARE OF THE ISSUE AND HAS ISSUED A SERVICE BULLETIN AND REPAIR KIT FOR THIS PROBLEM, BUT NO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535957August 18, 2013
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
VAN STARTED RUNNING POORLY SUDDENLY, THEN WOULD NOT RUN AT ALL. AFTER SHUTTING DOWN AND ALLOWING COOL DOWN TIME, RESTARTED VAN AND IT WOULD NOT GO INTO GEAR. RAN WELL IN PARK OR NEUTRAL, BUT SHIFTING INTO ANY GEAR WOULD "CLUNK" AND THE ENGINE WOULD IMMEDIATELY QUIT. AFTER 5 DAYS OF TROUBLESHOOTING, TRACED TROUBLE TO ENGINE PCM AFTER READING IN ON-LINE FORUMS ABOUT IT. FOUND PCM WET AND PINS ON PCM AND CONTACTS ON WIRE HARNESS CORRODED AND GREEN DUE TO WATER LEAKING PAST COWL-TO-BODY SEAL. THE PCM CONNECTOR IS NOT SEALED, SO IF WATER DOES DRIP ON IT, IT IS DRIPPING DIRECTLY ONTO BACK SIDE OF THE CONTACTS AND FORD DID RELEASE A TSB ABOUT THIS ISSUE BUT NOT A RECALL. TSB SAYS TO REMOVE SOME PLUGS FROM BODY (MY VAN IS SEVERELY RUSTED IN ONE OF THOSE 2 SPOTS), SEAL AROUND CLIPS THAT HOLD PLASTIC COWL TO BODY WITH SILICONE SEALANT AND ADD ADDITIONAL WEATHER STRIPPING ON THE OUTER EDGES OF COWL TO TRY TO PREVENT WATER. I HAD TO REPLACE MY PCM. HAD MY WIFE BEEN ON THE HIGHWAY WHEN THIS HAPPENED, THERE WOULD HAVE MOST CERTAINLY BEEN AN ACCIDENT OR INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535549August 15, 2013
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
BACKDOOR WON'T UNLOCK AND NOW DOOR WON'T CLOSE OR LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535327August 14, 2013
POWER TRAIN
FORD MOTOR COMPANY APPEARS NOT WANTING TO HONOR ITS OWN RECALL LETTER 11S25 TORQUE CONVERTER REPLACEMENT. ON JUNE 2009, I TOOK MY VEHICLE TO A REPAIR SHOP AND THEY REPLACED THE TRANSMISSION, IT WAS UNFORTUNATE AS MY EXTENDED WARRANTY HAS EXPIRED. FORTUNATE FOR ME AT THE END OF LAST YEAR I RECEIVED THAT RECALL LETTER WHICH AT LEAST WOULD COVER PART OF MY COST. I TOOK THE LETTER FORD MOTOR COMPANY HAD SENT ME ALONG WITH REPAIR SHOP INVOICE TOTALING $2,228.00, REPLACED TRANSMISSION WARRANTY AND RECEIPT SLIPS TO A LOCAL FORD SERVICE CENTER ON MAY 2013 AND STILL BY AUG 2013; THERE HAD BEEN NO CHECK ISSUED AS THE SERVICE MAN TOLD ME OR CALLS UNTIL I GOT WITH FORD NATIONAL 1-800 NUMBER. ONLY THEN AND MORE THAN 60 DAYS LATER I RECEIVED A CALL FROM THE LOCAL SERVICE CENTER ASKING FOR MORE DOCUMENTATION. NOW FORD LOCAL SERVICE CENTER TOLD ME THAT IT WAS UP TO FORD MOTOR COMPANY TO WORK WITH THE ISSUE AND FORD MOTOR COMPANY TOLD ME IT WAS MY FORD LOCAL SERVICE CENTER. I AM CONFUSE THOUGHT THEY BOTH WORK FOR EACH OTHER I DO NOT KNOW WHAT IS GOING ON HERE. BUT CERTAINLY WANT TO GET THIS RESOLVE. CAN YOU HELP? ///// MY PROBLEM WITH THE POWER TRAIN STARTED ON JUNE 2009 WHILE I WAS DRIVING MY SON, FOR A SCHEDULED OUTPATIENT OPERATION. IT HAPPEN ON A TWO LANE PORTION OF THE STREET AT ABOUT 400 FTS OR SO FROM A TRAFFIC LIGHT, MY MINI-VAN ALL OF THE SUDDEN LOSS POWER TRAIN, THE ENGINE WAS STILL ON AND WITH THE VEHICLE MOMENTUM I DROVE IT TO THE SIDE OFF THE STREET. THE ENGINE WAS ON, ELECTRICAL OK, BUT NO MOVING FORWARD OR REVERSE, IT FELT LIKE IT WAS IN "NEUTRAL". WE HAD IT TOWED TO A REPUTABLE AUTO REPAIR SHOP ON THE SAME STREET WERE THE VEHICLE LEFT US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535040August 13, 2013
POWER TRAIN
HAVE CHATTER COMING FROM TRANSMISSION AYEAR AGO THE INPUT SHAFT FAILED AND WE HAD A RECALL REPAIR MADE IT IS DOING THE SAME THING AGAIN THERE NEEDS TOO BE A RECALL ON THE TRANSMISSION S IN THESE VEHICLES IMMEDIATELY . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535169August 13, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 79,000. UPDATED 9/4/13 *CN THE VEHICLE WAS REAPIRED AT A COST OF $ 1,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534882August 12, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE RPM READING INCREASED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534406August 9, 2013
ELECTRICAL SYSTEM, ENGINE
STOP RUNNING SOMETIME WOULD START,THEN WOULDN'T START,TOOK TO A SHOP THEY SAID LOOK AT IT BEEN SUBMERGED OR UNDER WATER,AT ECLT PLUG WHERE,WET WITH WATER,SAID IT WOOD NEED NEW WIRING HARNESS, POSSIBLE COMPUTER BOX..AT COST OF $1200-1500 PART AND THEN THERE LABOR..HERE IN KENAI ALASKA..GOT TO FIXER IF I WANT TO DO THIS...I BOUGHT THIS USED HERE CAME UP FROM THE SOUTH ,ARIZONA, DONE CAR FAX ALL GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534443August 9, 2013
POWER TRAIN
I WAS DRIVING ON A HIGHWAY IN MY FORD FREESTAR 2006 AND THE MINIVAN SEIZED, I LOST CONTROL OF THE VEHICLE. THE BRAKES WERE NOT WORKING PROPERLY AND I HAD DRIFTED OFF ONTO THE SIDE OF THE HIGHWAY WERE THE GRASS AND A FEW TURNS HELPED SLOW DOWN MY VEHICLE. I HAD TO IMMEDIATELY JUMP OUT OF THE VEHICLE BECAUSE THERE WAS SMOKE COMING FROM THE ENGINE, BUT THE VEHICLE WOULD NOT STOP. WHEN THE VEHICLE FINALLY STOPPED, I JUMPED OUT AND AN AMBULANCE ASSISTED PUTTING OUT THE FIRE. THE ENGINE LIGHT WENT ON ABOUT 2 MINUTES BEFORE THIS OCCURRED, GIVING ME NO WARNING SIGNS. I FOUND OUT IT WAS THE TRANSMISSION. IT WAS REPLACED UNDER WARRANTY. IN 2011, THE SAME THING OCCURRED, ENGINE AND CAR COMPLETELY FAILED. WHEN I TOOK IT IN - IT WAS THE TRANSMISSION AGAIN. I HAD TO BUY ANOTHER TRANSMISSION IN LESS THAN A YEAR. FORD WAS NOT WILLING TO ASSIST ME OR TALK TO ME ABOUT IT. I CALLED SEVERAL TIMES COMPLAINING ABOUT SAFETY AND THE POSSIBLE ACCIDENTS IT COULD HAVE CAUSED. NONE THE LESS, IN 2012, THE TRANSMISSION WENT AGAIN. THANK GOODNESS IT WAS COVERED UNDER WARRANTY. SAME THING, CAR COMPLETELY SEIZED WHILE DRIVING AGAIN. IT WAS THE TRANSMISSION AGAIN!! THREE YEARS OF GETTING A TRANSMISSION - SOMETHING IS WRONG AND NOONE IS DOING ANYTHING ABOUT IT. MY TRANSMISSION LIGHT WENT OFF AGAIN - I AM AFRAID TO EVEN DRIVE IT TO THE DEALER. THIS IS RIDICULOUS - WHO IS HELPING THE CONSUMER AND PROTECTING THEM AGAINST THIS? MY KIDS ARE NOT ALLOWED IN THE VEHICLE NOW IN CASE THE CAR SEIZES ON THE WAY TO THE DEALER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10534471August 9, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE EXITING THE DRIVEWAY AT UNKNOWN SPEEDS, THE ODOMETER FAILED TO TRACK SPEED AND THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE SPEED SENSOR AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532520August 7, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER OUTPUT SHAFT FAILURE RECALL NOTICE. *SMD THE CONSUMER RECEIVED A RECALL NOTICE IN MARCH 2012. THE NOTICE STATED THE PARTS WERE NOT AVAILABLE, BUT WOULD BE AVAILABLE IN THE SECOND QUARTER OF 2012. THE CONSUMER RECEIVED ANOTHER LETTER IN OCTOBER 2012, STATING THE PARTS WERE AVAILABLE. AN APPOINTMENT WAS MADE FOR DECEMBER 26, 2012, EVEN THOUGH THE CONSUMER DID NOT EXPERIENCE ANY TYPE OF FAILURE, HE STILL COMPLIED WITH THE RECALL. TWO DAYS LATER, THE CONSUMER RECEIVED A CALL FROM THE DEALER, STATING THE RECALL HAD BEEN COMPLETED. HOWEVER, ON JANUARY 4, 2013 WHILE DRIVING ON THE HIGHWAY, THE CONSUMER EXPERIENCED A SUDDEN LOSS OF POWER WITH NO WARNING. HE SOON DISCOVERED THE VEHICLE WOULD ONLY GO FORWARD, AS THERE WAS NO ABILITY TO GO IN REVERSE. HE IMMEDIATELY DROVE TO THE DEALER, WHERE AN INSPECTION WAS PERFORMED AND IT WAS DETERMINED THE TRANSMISSION WAS BEYOND REPAIR AND WOULD NEED TO BE REPLACED. FORD STATED THE FAILURE OF THE TRANSMISSION IMMEDIATELY FOLLOWING THE RECALL WAS A COINCIDENCE AND THEY WOULD NOT OFFER ANY ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533833August 6, 2013
POWER TRAIN
I HAVE HAD TWO INCIDENTS WITH THIS VAN. THE FIRST INCIDENT I WAS DRIVING AND HEARD A CLICKING SOUND AND THEN LOST ALL POWER TO MY VEHICLE. I CALLED A TOW TRUCK AND TOOK IT TO A MECHANIC WHO SAID IT WAS THE TRANSMISSION WHICH HAD SHAVINGS FROM MY TORQUE CONVERTER OF MY VAN. HE STATED THAT HE HAD FIXED TRANSMISSION AND TORQUE CONVERTER IN FORD 2005 FREESTARS VEHICLES. THIS WAS IN MARCH 2012. I HAD IT FIXED WITH AN EXPENSES OF 1, 985, BUT AFTER CHECKING ON FREESTARS IT WAS IN THE PROCESS OF BEING EVALUATED. I COULD NOT WAIT FOR THE RESOLVING OF THIS BY FORD. I FIXED MY VEHICLE AND ASSUMED THE COST. I RECEIVED A RECALL NOTICE FOR THE TORQUE CONVERTER/TRANSMISSION. I ALSO RECEIVED A RECALL FOR THE BACK SEAT. BEFORE I HAD A CHANCE TO TAKE IT IN FOR REPAIRS. ON, JULY 30, 2013 WHILE DRIVING ON THE HIGHWAY TO WORK MY VAN WENT FROM 65 TO 20 WITHIN A MATTER OF SECONDS. I PLACED MY HAZARDS AND LOOKED FOR THE ACCESS ROAD. I THEN DROVE MY VAN INTO THE NEAREST DEALER. I TOLD THE DEALER REP THAT THE SYMBOL INDICATED THAT MY POWER TRAIN WAS HAVING PROBLEMS HE OFFERED TO DO A DIAGNOSTIC FOR $106. I AGREED AND MENTIONED THE RECALLS. WHEN I RECEIVED THE DIAGNOSTIC RESULTS STATING THAT THE FUEL PUMP, THE EG VALVE, AND THE FUEL RAIL PRESSURE SENSOR NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533921August 6, 2013
POWER TRAIN
USING AN ON RAMP FROM S.R. 87 SOUTH TO HIGHWAY 98 WEST IN NAVARRE FL. AND SUDDENLY LOST THE VEHICLE DRIVE TRAIN. I WAS ABLE TO COAST OUT OF TRAFFIC TO SAFETY TO AWAIT TOWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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