Ford Focus Complaints

22,326 consumer complaints on file.

#10055212January 29, 2004
SEATS, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
BOLT MOUNTING DRIVER SIDE SEAT TRACKS TO FLOOR PAN LOOSENED. CONTINUED SURGING AND INTERMITTENT STALLING PROBLEM WHILE ACCELERATING AND COMING TO A STOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055208January 29, 2004
ELECTRICAL SYSTEM:HORN
HORN FAILURE AFTER DRIVING THROUGH NORMAL RAIN (NO SUBMERSION) ON ROADWAYS. HAS OCCURRED ON MULITPLE OCCASIONS AND HORN ASSEMBLIES HAVE BEEN REPLACED TWICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055209January 29, 2004
ELECTRICAL SYSTEM:HORN
HORN FAILURE AFTER DRIVING THROUGH NORMAL RAIN (NO SUBMERSION) ON ROADWAYS. HAS OCCURRED ON MULTIPLE OCCASIONS AND HORN ASSEMBLIES HAVE BEEN REPLACED. *AK HEAT SHIELD ON CATALYTIC CONVERTOR FELL OFF DUE TO CORROSION NEAR MOUNTING BOLT HOLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055057January 28, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
THE "SECURIKEY" IGNITION CYLINDER IS SUBJECT TO REPEATED FAILURES. INITIALLY THE IGNITION WILL NOT TURN UNTIL THE STEERING WHEEL IS "WIGGLED." THEN AFTER A TIME, THE UNIT FAILS COMPLETELY. THIS DOES POSE A PROBLEM WHEN ATTEMPTING TO RESTART THE VEHICLE AFTER A "PANIC STOP," WHERE THE ENGINE STALL/STOPS. ESPECIALLY UN-NERVING IN TRAFFICE. 1ST FAILURE 9/30/2001 AT 18,990 MILES. LOCK CYLINDER WAS REPLACED. 2ND COMPLETE FAILURE 1/9/2004 AT 49,400 MILES. CURRENTLY THE VEHICLE IS EXPERIENCING THE SAME PROBLEMS AND I AM RETURNING IT TO THE FORD SERVICE SHOP FOR ANOTHER REPAIR. THE MANAGER OF THE SAME SHOP STATED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL YEAR, 2000 FORD FOCUS, BUT THAT ONE REPLACEMENT USUALLY FIXES THE PROBLEM. I SUSPECT THERE ARE NO RETURN VISITS SINCE THE PRUDENT CONSUMER WOULD PROBABLY DUMP THE VEHICLE IN FAVOR OF A MORE RELIABLE AUTO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055070January 28, 2004
TIRES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I BOUGHT MY FOCUS IN 2000. SINCE THEN I HAVE SUFFERED 2 BLOWOUTS THAT NEITHER FORD OR FIRESTONE WOULD FIX. I'VE HAD BRAKE PADS REPLACED ONCE AND NOW HAVE TO HAVE BRAKEPADS AND ROTOR REPLACED. SOMETIMES THE KEY WON'T TURN THE IGNITION. AND OF COURSE THIS MORNING (ONE OF THE COLDEST DAYS WE'VE HAD) SOMETHING HAS GONE WRONG WITH THE HEATER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055081January 28, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCK HAS BROKEN TWICE, STRANDING ME AND REQUIRING A TOW TO THE DEALER AND OVER $300 IN REPAIR COSTS.A SEARCH OF THE WEB SHOWS THAT THIS IS A VERY COMMON FAILURE ON 2000 AND 2001 FORD FOCUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055094January 28, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITIOIN SWITCH FREEZES. WHEN KEY IS INSERTED THE SWITCH WILL NOT TURN. A LOCKSMITH SHOWED ME HOW TO FREE IT UP BY TAPPING ON THE SWITCH WITH A SCREWDRIVER...!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057269January 27, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
CONSUMER HAD CONCERNS ABOUT HER VEHICLE. *PH THE CONSUMER RECEIVED A FUEL PUMP RECALL LETTER THAT WAS FIXED UNDER WARRANTY. *SC THE CONSUMER STATED THE VEHICLE EXPERIENCED ELECTRICAL PROBLEMS IN THE PAST.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057272January 27, 2004
SEAT BELTS, POWER TRAIN, ELECTRICAL SYSTEM, STRUCTURE, VISIBILITY:REARVIEW MIRRORS/DEVICES, STEERING
THE CONSUMER EXPERIENCED TWO DEFECTS WITH HER VEHICLE. *PH THE BACK PASSENGER SEAT BELT WAS PLACED IN BACKWARDS PER MANUFACTURER, THE VOLUME ON THE RADIO INCREASED AND DECREASED WITHOUT CONTROL, THE GEAR STICK SLID OFF THE POST, THE VEHICLE STALLED WHEN GOING TO A COMPLETE STOP, THE POWER KNOB TO THE RADIO WOULD BECOME STICKY WHENEVER THE SUN WAS PRESENT, THE TRUNK WOULD NOT OPEN, THE IGNITION SWITCH JAMMED TWICE, THE REAR VIEW MIRROR WAS STUCK IN THE OPEN POSITION, AND THE STEERING WHEEL ADJUSTER DID NOT EXIST. THE CONSUMER REQUESTED COMPENSATION. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057267January 27, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER RECEIVED A LETTER CONCERNING FUEL PUMP FILTERS. *PH ON SEVERAL OCCASIONS THE TRANSMISSION FAILED LEAVING THE CONSUMER STRANDED. THE DEALERSHIP REPLACED THE PART BUT THE TRANSMISSION FAILED AGAIN. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054971January 27, 2004
ENGINE AND ENGINE COOLING:ENGINE
TIMING BELT BROKE DUE TO DEFECTIVE BELT TENSIONER BEARING, CAUSING ENGINE TO STOP, VEHICLE HAD TO BE TOWED AND TIMING BELT AND BELT TENSIONER ASSEMBLY WERE REPLACED. INCIDENT OCCURRED AT 39,324 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055896January 27, 2004
ENGINE AND ENGINE COOLING:ENGINE
WITHOUT ANY WARNING, THE ENGINE STALLED WHILE BEING DRIVEN 15 MPH. THE VEHICLE WAS TOWED TO THE DEALER AND THE MECHANIC INDICATED THE TIMING BELT WAS BROKE. PLEASE PROVIDE FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054983January 27, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I CAN NO LONGER DEFEND THE FORD MOTOR COMPANY FROM THE MONIKER "FIX OR REPAIR DAILY" CROWD. I AM THE UNHAPPY OWNER OF A 2000 FOCUS WHO WILL NO LONGER CHAMPION THE FORD BRAND. I COMMUTE APPROXIMATELY 130 MILES DAILY - MOSTLY HIGHWAY AND HAVE HAD MULTIPLE "NEAR MISSES" DUE TO THE FUEL PUMP FAILURE. I HAD THE FUEL PUMP REPLACED BEFORE THE "SILENT" RECALL AND AM NOW AGAIN EXPERIENCING THE SAME SYMPTOMS AT HIGHWAY SPEED THAT FORD WILLFULLY KNOWS ARE DANGEROUS TO THE MOTORING PUBLIC. MY LOCAL DEALER - DON SEELYE FORD OF KALAMAZOO, MI HAS NO SYMPATHY - IS ONLY WILLING TO REPLACE THE 2ND DEFECTIVE FUEL PUMP WHEN THE "NEW AND IMPROVED" PART IS AVAILABLE IN FEBRUARY OF 2004. IN THE MEANTIME - I AND THOSE AROUND ME ON THE HIGHWAY ARE AT SERIOUS RISK - ALL WITH FORD'S BLESSING. I CONTACTED THE FORD MOTOR COMPANY'S CUSTOMER RELATIONS CENTER AND MET WITH INDIFFERENCE TO THIS ISSUE. THEY RECORDED MY COMPLAINT, OFFERED NO SOLUTION THAN TO TAKE MY LIFE (AND OTHERS) AT RISK BY CONTINUING TO DRIVE THEIR FAULTY VEHICLE. THE SERVICE CENTER REPRESENTATIVE WOULD NOT (OR COULD NOT) TELL ME WHETHER THIS "SILENT" RECALL WAS AN NHSTA RECALL THAT FELL UNDER THE "SAFETY ACT" - WHICH WOULD MANDATE IMMEDIATE ATTENTION WITH THE FULL FORCE OF FEDERAL LAW. I READ WITH AMAZEMENT AND ASTONISHMENT THE ARTICLE IN THE BLUE OVAL NEWS DATED NOV. 19, 2003 BY ROBERT LANE RELATED TO THIS ISSUE. I WAS BORN AND RAISED IN DETROIT, MI AND HAVE SEVERAL FAMILY MEMBERS WHO HAVE AND CONTINUE TO WORK FOR THIS COMPANY WITH PRIDE. NO LONGER. I HAVE PURCHASED 3 NEW FORD VEHICLES IN THE LAST 10 YEARS, AM IN THE MARKET FOR A NEW VEHICLE AND WILL NOT BE LOOKING AT ANY FORD PRODUCTS. I AM THE HEAD OF A 3 CAR FAMILY - WITH 2 TEENAGERS - ONE OF DRIVING AGE. NO ONE IN MY IMMEDIATE FAMILY WILL BE PURCHASING, DRIVING OR RIDING IN A FORD VEHICLE IN MY LIFETIME. AND THAT LIFETIME MAY BE CUT SHORT DUE TO FORD'S DECISION IN RELATION TO THIS ISSUE. GOD HELP THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055038January 27, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
AT 19,000 MILES I HAD TO REPLACE THE FRONT PADS/ROTORS BECAUSE THE PADS WOE OUT AND HAD CHEWED THROUGH THE ROTORS. THIS IS MY WIFE'S CAR, IT'S NOT DRIVEN HARD, AND NOW AT 33,000 MILES I HAVE TO REPLACE THE FRONT AND REAR PADS, HOPEFULLY THAT'S ALL. THIS CAR IS CRAP AND A RIP OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055813January 26, 2004
FUEL SYSTEM, GASOLINE
THE DEALERSHIP REFUSED TO PERFORM RECALL 03V482000 UNTIL THE CONSUMER REPAIRS THEIR ENGINE. THE RECALL SYMPTOMS HAVE ALREADY OCCURRED WHICH LEAD TO THE ENGINE FAILURE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054909January 26, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE BEEN HAVING CONSISTENT DIFFICULTIES AND PROBLEMS WITH THE IGNITION SWITCH/ IGNITION LOCK CYLINDER ON MY 200 FORD FOCUS. SOMETIMES THE KEY WILL NOT GO IN ALL THE WAY, OTHER TIMES IT WILL NOT TURN. THIS HAS CAUSED ME TO BE STRANDED SEVERAL TIMES. I WENT TO MY FORD DEALERSHIP AND WAS TOLD THAT THEY HAVE REPLACED TONS OF THEM. ALSO, THIS IS CLEARLY A COMMON PROBLEM WHEN RESEARCHING IT ONLINE AND AT VARIOUS NEWSGROUPS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055840January 26, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ONE OF THE FRONT BALL JOINTS CAME APART AND CAUSED THE VEHICLE TO CRASH INTO A DITCH. FORD IS SENDING A TECHNICIAN TO ASSESS THE VEHICLE. PLEASE PROVIDE FURTHER DETAILS. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10054923January 26, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS ZX3. 111,000 MILES. COULD NOT GET KEY TO GO INTO IGNITION SMOOTHLY. WHEN I FINALLY DID, IT WOULD NOT TURN. FINALLY GOT STARTED AND HAD DEALER REPAIR. DEALER REPLACED IGNITION LOCK. SERVICE ADVISOR SAID THIS WAS A FREQUENT PROBLEM WITH THIS MODEL AND SUGGESTED I CONTACT FORD. SAME NIGHT, NEW LOCK ALSO FAILED. DEALER HAD TO REPLACE A SECOND TIME. FORD CUSTOMER RELATIONSHIP CENTER SAID THEY COULD NOT HELP ME RECOVER REPAIR EXPENSE. INTERNET SEARCHES CLEARLY IDENTIFY THIS AS A KNOWN PROBLEM BY FORD WITH NUMEROUS COMPLAINTS AND FAILURES AS EARLY AS 10 TO 15 THOUSAND MILES. FORD SHOULD REIMBURSE CUSTOMERS FOR THIS KNOWN DEFECT JUST AS THEY DID WITH THE FUEL PUMP ON THIS SAME MODEL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055926January 26, 2004
STRUCTURE:BODY:TRUNK LID
THE TRUNK COLLAPSED ON THE CONSUMERS HEAD DUE TO THE HYDRAULIC LIFTS FAILING. THE CONSUMER WAS INJURED AND HAD TO GET STITCHES. *JB THE CONSUMER HAD THE LIFTS REPLACED TWICE PRIOR TO THE FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10054805January 24, 2004
ELECTRICAL SYSTEM:IGNITION
THE IGNITION LOCKS WHEN THE KEY IS PLACED WITHIN THE CYLINDER AND THE CAR IS ATTEMPTED TO START. THE IGNITION CYLINDER DOES NOT TURN AT ALL. I HAVE ATTEMPTED TO TURN THE STEERING WHEEL AND USE ANOTHER KEY, BUT THIS DOES NOT SOLVE THE ISSUE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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