Ford Focus Complaints

22,326 consumer complaints on file.

#10057698March 3, 2004
FUEL SYSTEM, GASOLINE
DEALERSHIP REFUSED TO PERFORM THE STALLING RECALL 03V482000 REPAIRS UNLESS THE CONSUMER PAID $165.00 FOR A DIAGNOSTIC. *AK THE VEHICLE WAS REPAIRED AT ANOTHER DEALERSHIP AT NO CHARGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053828March 3, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, SERVICE BRAKES, HYDRAULIC
IT WAS HARD TO TURN THE KEY IN THE IGNITION SWITCH, AND THE CONSUMER WAS UNABLE TO START THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE VEHICLE ALSO HAD BRAKE PROBLEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061158March 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
GEAR SHIFT LOCKED WITHOUT WARNING. AS A RESULT, VEHICLE BECAME INOPERATIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061166March 2, 2004
SUSPENSION:FRONT
FRONT END SHIMMIES AND PULLS TO THE LEFT AT SPEED OF 70 MPH AND FASTER. IF VEHICLE ISN'T SERVICED IMMEDIATELY THE PROBLEM WILL PROGRESS AND OCCUR AT LOWER SPEEDS. DEALERSHIP BALANCED AND ROTATED THE TIRES SEVERAL TIMES, AND REPLACED ALL 4 TIRES TWICE. THIS ONLY PROVIDES A TEMPORARY SOLUTION BECAUSE THE PROBLEM RECURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061167March 2, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 35 MPH VEHICLE STALLED. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT IT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061189March 2, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING THE ENGINE LIGHT ILLUMINATED. THEN, VEHICLE STALLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061202March 2, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
CONSUMER WAS COMPLAINING OF A PROBLEM WITH THE FUEL LINE. VEHICLE WAS TURNED OFF AND THERE WAS A STRONG SMELL OF FUEL. ALSO, THERE WAS FUEL UNDER THE FRONT OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060221March 2, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEYS DO NOT COME OUT OF IGNITION WHEN VEHICLE IS TURNED OFF. SHIFTER ALSO MOVES WHEN CAR IS SUPPOSED TO BE IN PARK. CAR WILL LOCK UP ON YOU BEFORE YOU CAN GET YOUR CHILDREN OUT FROM BACK DUE TO KEYS NOT COMING OUT OF IGNITION. WAS IN SHOP FOR REPAIR FOR MATTER WAS NOT REMEDIED. BROUGHT BACK FOR AN ESTIMATE FOR SECOND REPAIR AND WAS TOLD TO REPLACE SHIFTER ASSEMBLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055902March 2, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE CONSUMER RECEIVED A RECALL CONCERNING A FUEL DELIVERY PROBLEM FROM THE FORD MANUFACTURER, NHTSA RECALL 03V482000, FUEL PUMP. THE VEHICLE WAS TAKEN TO THE DEALER AND DEALER REFUSED TO HONOR THE RECALL UNLESS $75.00 WAS PAID UP FRONT TO PERFORM A DIAGNOSTIC TEST. *JB *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060071March 1, 2004
TIRES
I HAVE A 2002 FORD FOCUS STATION WAGON AND THE TIRES WEAR OUT TOO FAST I HAVE 45000 MILES AND TWO SETS OF TIRES. THEY SHIMMY BAD. ITS A VEHICLE PROBLEM WITH THE REAR WHEELS. FORD WON,T FIX THE PROBLEM VIN [XXX]. *AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060098March 1, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
HEARD A THUNKING NOISE DRIVING TO WORK LASTED A FEW SECONDS-DROVE TO NEARBY PARKING LOT AND PARKED THER TILL AFTER WORK--STARTED TO DRIVE OUT OF LOT AND DROVE APPX. 50 YDS AND HEARD IT AGAIN THIS TIME A PIECE OF METAL HIT THE GROUND-STOPPED AND UPON CHECKING FOUND A LARGE PIECE OF METAL RING -TOOK IT TO CAR DEALERSHIP AND THEY SAID IT WAS A SPRING -FORD HAS A CONSUMER COMPLAINT ON THE SPRINGS OF 2000 FOCUS AND THEY FIX SOME FOR NO CHARGE-MY VEHICLE WAS NOT ASSEMBLED IN THE RIGHT PLACE FOR IT TO BE COVERED-ALTHOUGH IT MET ALL CRITERIA (YEAR, MAKE AND PROBLEM). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060114March 1, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FAIL OF FRONT COIL SPINGS AND SWAY BAR LINK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060131March 1, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WOULD NOT OPERATE, LEAVING ME STRANDED. THERE WAS NO WAY TO REPAIR THE VEHICLE ON SITE, SO IT HAD TO BE TOWED TO A FORD DEALER. TOTAL COST TO REPAIR WAS $214.02 PLUS $45.50 FOR TOWING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059963February 28, 2004
STRUCTURE:BODY:TRUNK LID
I BOUGHT MY 2003 FORD FOCUS AROUND OCT 2003, SINCE DAY 1 THE DRIVER'S SIDE AREA OF THE TRUNK GETS SOAKED WHEN IT RAINS. I CAN'T FIGURE OUT WHERE IT IS COMING FROM OR HOW THE MOISTURE GETS IN. ALSO, CAR HAD RUST ON THE MUFFLER AND UNDERCARRIAGE WHEN I DROVE IT OFF OF THE LOT THE DAY I BOUGHT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059964February 28, 2004
TIRES:SIDEWALL
FRONT WHEEL ALOY RIM IS BENT DUE TO FAULTY FIRESTONE FIREHAWK GTA 02 205/50R16 TIRES WITH WEAK SIDEWALLS. TIRE HAS BUBBLE ON SIDEWALL DEALER STATED FIRESTONE PROBLEM NOT FORD PROBLEM. THE DEALER REFUSED TO REPLACED THE TIRE AND RIM UNDER THE WARRANTY BECAUSE THEY BELIEVED THE DENTED RIM CAME FROM THE VEHICLE HITTING A ROCK OR POTHOLE. THE BENT RIM CAUSED THE TIRE TO HAVE BUBBLE ON IT. THE DEALER ULTIMATELY REPLACED THE TIRE BUT NOT THE RIM. THE NEW TIRE WAS GOOD FOR ABOUT TWO WEEKS AND WHILE DRIVING ON THE INTERSTATE IT PUNCTURED AND DESTROYED. THE BOTTOM LINE IS THAT THE FIREHAWK TIRES HAVE DESIGN FLAWS AND SHOULD BE RECALLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059901February 27, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING 40 MPH, THE CONSUMER LOST STEERING CONTROL. THIS CAUSED A MINOR CRASH, AND THE VEHICLE WENT INTO A DITCH. THE CONSUMER HAD THE VEHICLE TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE. PLEASE PROVIDE MORE INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10059912February 27, 2004
ENGINE AND ENGINE COOLING:ENGINE
TOOK MY 2000 FORD FOCUS TO DEALER FOR 30,000 MILE SERVICE, AND TO HAVE THEM FIX WHATEVER WAS CAUSING THE ENGINE LIGHT TO BLINK AND THE CAR TO IDLE ROUGHLY, AND TO FIX THE PROBLEM WITH THE CAR ENGINE TURNING OFF WHILE DRIVING. THE SERVICE WAS DONE AND THE FUEL FILTER "RECALL" WOULD FIX THE ENGINE PROBLEM. WAS TOLD THE COMPUTER DID NOT REGISTER AN ERROR CODE AND THAT THE ROUGH IDLEENGINE LIGHT PROBLEM WAS LIKELY FIXED AS A RESULT OF THE FUEL FILTER REPLACEMENT. THE NEXT MORNING, THE ENGINE LIGHT CAME ON AND STAYED ON AND THE CAR WAS STILL IDLING ROUGH. DROVE STRAIGHT TO THE DEALER AND WAS TOLD THAT MY CAR HAD EXCESSIVE CARBON IN THE CYLINDER HEAD AND THAT THE CYLINDER HEAD MIGHT NEED TO BE REPLACED. THEY WOULD TRY TO CLEAN THE CARBON, WHICH THEY DID AND BILLED ME $205. DON'T UNDERSTAND WHY SUCH A PROBLEM WASN'T NOTICED THE DAY BEFORE WHEN I SPENT OVER $500. THE PROBLEM IS THAT THIS CAR HAS LESS THAN 30,000 MILES ON IT AND IT MAKES NO SENSE THAT NOT ONLY DO I POSSIBLY FACE HAVING AN EXPENSIVE CYLINDER HEAD REPAIR, BUT I HAVE ALREADY REPLACED THE FRONT PADS AND ROTORS (AT 25,000 MILES) AND HAVE HAD NUMEROUS RECALLS. I HAVE CONSISTENTLY FOLLOWED THE SCHEDULED MAINTENANCE PLAN AND AM CONCERNED THAT NOT ONLY IS THIS CAR DEFECTIVE, BUT THAT IT IS UNSAFE. WHAT ARE MY OPTIONS AND WHAT CAN BE DONE TO ENSURE FOCUS OWNERS THAT THE CAR IS SAFE? IS THERE SOME WAY TO MAKE THIS CAR RELIABLE? IT HAS SOME REALLY GREAT FEATURES (LIKE THE INTERIOR ROOMINESS), BUT IT IS PROVING TO BE A MAJOR DISAPPOINTMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060950February 27, 2004
ELECTRICAL SYSTEM:IGNITION
WHEN THE KEYS ARE OUT OF THE IGNITION DRIVER IS ABLE TO SHIFT GEARS. SOMETIMES THE KEY GETS STUCK IN THE IGNITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060966February 27, 2004
SUSPENSION:FRONT
WHILE CONSUMER'S HUSBAND WAS DRIVING ON THE FREEWAY AND ATTEMPTING TO GET OVER INTO THE NEXT LANE, AS HE ACCELERATED AND TRIED TO GO OVER, VEHICLE SUDDENLY DROPPED IN THE FRONT, CAUSING HIM TO LOSE THE ABILITY TO STEER AND HIT A RETAINER WALL, FLIPPING OVER, LANDING, AND FACING ONCOMING TRAFFIC. CONSUMER'S HUSBAND DID NOT SUSTAIN ANY INJURY BECAUSE AIR BAGS DEPLOYED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10059961February 27, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
BOTH FRONT COIL SPRINGS BROKE WHEN MY WIFE WAS DRIVING KIDS TO SCHOOL. THE FORD FOCUS (2001) FRONT END DROPPED TO THE GROUND WHEN THIS HAPPENED. THIS COULD HAVE CAUSED AN ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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