Ford Focus Complaints

22,326 consumer complaints on file.

#11560214December 14, 2023
STEERING, ELECTRICAL SYSTEM
My Ford Focus has a Steering Assist Fault. It failed in October 2022, and now I'm having to pay for replacement of the system because there is no recall on it for the Focus, unlike other models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559865December 13, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed and determined that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 92,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559899December 13, 2023
UNKNOWN OR OTHER
We had a nail that needed to be removed from a tire. Tire Discounters said that the lug nuts have swollen and they cannot tighten the lug nuts without us replacing them. They cannot tighten the lug nuts due to the nuts swelling and not fitting into the lug wrenches anymore. How can Ford sell a product that is inherently unsafe?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559929December 13, 2023
ELECTRICAL SYSTEM, POWER TRAIN
After the Stop Safely Now alert flashed I tried to get off a really busy street and my car turned off in the middle of traffic. I was blocking traffic and cars were trying to pass me on both sides forcing them to drive around my car using the oncoming lane. 3 men helped me by stopping traffic on both sides so that they could push my car off the street onto a church entrance driveway. This is the second time I have had my car stop dead in the middle of busy traffic. The first time I reported this very dangerous problem, my car stopped dead in the middle of a busy intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559951December 13, 2023
POWER TRAIN
While backing out of a parking spot vehicile was in reverse and without notice the car slamed in drive. My daughter slammed on the brakes and tried agian the car got alomost out of the parking spot and it did it again shifting gears with no warning. This happened three times. She checked to make all the doors were closed. No others cars were anywhere near her. She finally got the car home and we took it to the local Ford dealer and they said they never heard of this problem. This seems to be documented with Ford Focus autos. The car has 38,000 miles and is out of warranty by 2 months. This seems to be a safety issue Ford should correct. The car is not safe for the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560006December 13, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Transmission has failed the clutch got stuck and transmission overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559633December 12, 2023
ENGINE
Upon arriving at my job after a 50 mile commute, I noticed my engine making abnormal noise followed by an oil pressure engine light. After researching the symptoms, I found it is well documented that there is an issue with the Ford 1 liter ecoboost wet belt system. 2 Ford SSM bulletins (48093 and 49726) describe a wet belt tensioner failure followed by the oil pump belt shedding teeth resulting in loss of oil pressure. After removing my oil pan, the tensioner was found in the oil pan along with most of the oil pump belts teeth. Ford's recommendation is an engine replacement. Ford recommends replacing the wet belts at 150,000 miles with most failing quite prematurely This failure can happen at any time or speed causing total loss of power or catastrophic engine damage making it a safety concern for the driver as well as others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559716December 12, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after her daughter refueled the vehicle at the gas station, the vehicle failed to start. The contact stated that the vehicle started after several attempts. The contact stated that the vehicle was experiencing rough idling. Additionally, the contact stated that while her daughter was making a right turn and merging onto a ramp, the vehicle stalled inadvertently in the middle of the road. The contact's daughter was unable to pull to the side of the roadway. The contact stated that her daughter was able to restart the vehicle after several attempts. The contact's daughter then pulled to the side of the road. The contact stated that her daughter was able to drive to the residence. The vehicle was taken to the dealer, where it was diagnosed that the purge valve had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559444December 11, 2023
ENGINE
The contact owns a 2017 Ford Focus. The contact stated that on several occasions while driving at various speeds the vehicle stalled. The vehicle was restarted on several occasions however, on other occasions the vehicle would not restart. Additionally, the contact stated that the coolant reservoir had to be topped several times. The vehicle was towed to an independent mechanic where it was diagnosed that the PATS transceiver module needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was not able to start, and the contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559463December 11, 2023
UNKNOWN OR OTHER
we had a recall and Ford Motor frauded us three times. we brought our car in for ford focus transmission module in 2021 to get it fixed wihtin greico Ford the ten year and they made us pay 176 to hold the part put us off for two years telling us no part on back order and then they called us said they had it and gave it away in a day as we were five hours away after making us wait two years and taking money from us they refuse to give us back our money and then we took to anohter ford dealer sarasota ford and they frauded us and just reset the old defective part and now they saying sorry to late now i demand something done we shjpuld have it markled as not fixed the recall it is outstanding they lied and we never got it fixed and they l;ying saying it was fixed and they just reset the old defective part they frauded us
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559495December 11, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2012 Ford Focus. The contact stated while driving 45 MPH, the vehicle stalled inadvertently. The check engine warning light was illuminated. The contact veered to the side of the road, turned off, and restarted the vehicle and was able to continue driving. The contact stated that the failure reoccurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the emission evap canister control purge valve and fuel tank needed to be replaced. The vehicle was taken to the dealer for the recall repair. The dealer informed the contact that no repairs were needed upon inspection. The contact stated that the vehicle stalled abruptly while driving, almost causing other vehicles to crash into the vehicle. The vehicle was towed to a second independent mechanic, where it was diagnosed that the fuel tank had failed. The vehicle was towed to the dealer, who informed the contact that the failure occurred due to the lack of fuel in the fuel tank. Additionally, the contact stated that the vehicle had failed to shift into gears as intended and would shut off while driving. The contact also stated that the vehicle accelerated independently while driving, almost causing her to strike pedestrians. The vehicle was taken to the dealer, where the dealer diagnosed that the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559105December 8, 2023
UNKNOWN OR OTHER
Sometimes when I start the car it shifts into next gear slowly. It may begin with a vibrating or jerky motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559154December 8, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while attempting to reverse, the vehicle failed to respond. There was no warning light illuminated. The contact stated that he could shift into drive(D); however, the vehicle failed to shift into reverse(R) after several attempts. An unknown dealer was notified of the failure and informed the contact the VIN was not covered under an unknown recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559209December 8, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shifted abnormally. The transmission warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558877December 7, 2023
ENGINE
In Oct 2022 we were on vacation driving on a highway in IL when my 2018 Ford Focus 3L 1.0L EcoBoost suddenly, without warning, shuddered and lost power. Luckily we were on a rural road and no one was around or it would have caused a traffic issue and potential accident(s). We live in UT and I frequently drive a very busy freeway and was grateful this did not occur there. We pulled to the side and noticed the check engine light and another message regarding Oil but I do not recall the exact words. We had pulled our car behind our motorhome so we were able to tow it back to our vehicle and towed it home. On the way home, we found that I did not have the extended warranty on the car that I intended when I bought it. This was maddening as the car was approximately 7k miles outside of the Ford Powertrain warranty. I eventually towed it to my parents home in ID and my father, a retired mechanic, inspected the car and eventually narrowed it down to the known issue of the oil pump/internal belt failure and that the entire engine would need to be replaced. I don't have the money to repair it. I have all of the service records as the oil changes were performed at a dealerships prior to the engine failure. We have not had it inspected by a dealer or other party at this time. I have been paying insurance and loan payments on a car I haven't been able to use for over a year now and it is extremely frustrating. I also hope to join a potential class action lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558969December 7, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2015 Ford Focus. The contact stated while at a stop, the vehicle shuddered. The vehicle failed to move forward when in third or fourth gear. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the clutch and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, who informed him there was no warranty coverage on the vehicle and referred him to the NHTSA Hotline. The approximate failure mileage was 69,759.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558737December 6, 2023
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558814December 6, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered while depressing the accelerator pedal. The contact also stated that while the vehicle was accelerating, she heard an abnormal sound coming from the vehicle. The vehicle was taken to the dealer for a scheduled recall repair and the vehicle was diagnosed with a failed transmission clutch and failed motor mounts. The contact was informed that the transmission clutch and the motor mounts needed to be replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558491December 5, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated, and the vehicle stalled. The vehicle was later driven to a local mechanic who diagnosed that the failure was related to an emissions failure. No further information was provided. The contact stated that the vehicle had stalled on multiple occasions. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558574December 5, 2023
ENGINE
2018 Ford Focus: Engine had knocking noise and low oil pressure due to failed oil pump belt and turbocharger was failing. Vehicle got towed to Ford Dealership and this information was confirmed by the Ford dealership. This incident happened unexpectedly. Check engine light and oil light came on in vehicle while operating moments before incident occurred. Vehicle had regular oil changes roughly every 3000-5000 miles (extended performance high mileage oil). There was a recall on this specific issue/incident with the following Ford vehicles/years: July 2023 — A Ford EcoBoost class action lawsuit alleges 1-liter EcoBoost engines suffer from oil pump failures that destroy the engines in these Ford vehicles: 2016-2018 Ford Focus 2016-2017 Ford Fiesta 2018-2021 Ford EcoSport
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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