Ford Focus Complaints

22,326 consumer complaints on file.

#11610564August 23, 2024
ENGINE
The engine went limp and lost all strength as I was driving on the street. Smoke started coming out. Had an independent mechanic tell me it was the fuel pump that lead to the engine dying. My car will not start and I have been carless. Dealers will not help the situation because although my car has issues related to the recalls specifications, my VIN does not apply. Engine died at 107k miles (mostly highway miles)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610207August 22, 2024
STEERING
The contact owns a 2014 Ford Focus. The contact stated while the vehicle was parked, the "Steering Assist Fault" message was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The independent mechanic also made the contact aware of NHTSA Campaign Number: 14V514000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 96,520.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609912August 21, 2024
POWER TRAIN
Parts replaced, according to 2019 R/O from Ford Dealer: clutch assembly Parts needed for replacement, according to R/O from Ford Dealer: clutch, clutch forks x2, clutch bearing, clutch hardware, 1 qt of transmission oil Available for inspection, however it is getting diagnosed with possible proceeding of replacement at an independent service provider. I experienced gear slippage, resulting in high rpms and no gaining of speed while driving on an on ramp onto a 65 mph limit freeway, which my vehicle then maxed out at 50 mph. Following this, the transmission did not engage into reverse when shifted from within the car. Yes, I had the work done in 2019 for the 14m02, TCM recall, and the dealer saw that the "clutch assembly" was worn and not performing within the necessary standards. This was covered by my general warranty, not the 14m02 extended warranty. I currently don't have the repair order from the 2019 fix as it's in my car at the independent mechanic, but can be provided. The vehicle will be inspected by an independent service center this week/today. This model has had a known problem of "shuddering" in earlier years, which my personal vehicle does experience from time to time, specifically when stopping and going or going uphill. My engine light did eventually turn on, but with no direct messages, once the vehicle became fully undriveable (not shifting from 1st to 2nd without major kickback and no reverse). Using my personal code reader I received the following DTC codes: P07A5 - Transmission Friction Element "B" Stuck On P287A - Clutch 'B' Stuck Engaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609640August 20, 2024
UNKNOWN OR OTHER
I bought a brand new Ford Fusion in 2015 at Planet Ford Dallas. Since then, I have had my car maintained regularly at this dealership. However, my car has recently showed symptoms of intermittent loss of transmission. Then, I made an appointment on Aug. 19, 2024 and showed the recall letter to the dealership to request an inspection, but the rep refused to take a look at it, saying there were 20 people ahead of me and said the wait time for fixing TCM (the transmission control module) problem was at least three or four months. On Aug. 20, 2024, I called Ford Customer Relationship Center but could not fix this issue. I am very angry and frustrated because I trust Ford and its dealership will take good care of my car whenever I have my car maintained there. I believe fixing recalls is mandatory, so Planet Ford Dallas should fix it for me voluntarily. Why did they not notify me about this TCM problem and fixed it for me in the first place whenever they serviced my car in the past 9 years? If they had found this problem, I would not have to worry about the possibility of my car breaking down in the middle of the road anytime, not to mention the possibility of a car accident. Ford company should monitor its dealerships whether they fix Ford Recalls and if Ford customers still experience some problems because this is an issue of passenger's safety. Also, Ford company should notify Planet Ford Dallas about its poor performance and poor customer's satisfaction. If all dealerships work like this one, no customer will want to buy any Ford cars any more just like me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609708August 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609756August 20, 2024
ENGINE
Received code P090C and seen this was recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609408August 19, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609417August 19, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel system purge valve failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609488August 19, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that on several occasions while driving at various speeds, the vehicle failed to increase in speed while the accelerator pedal was depressed. No warning light had illuminated. The vehicle was taken to a local dealer for diagnoses but the failure could not be replicated. The vehicle was not repaired. The vehicle was taken back to the same local dealer on another occasion where it was diagnosed that the automatic clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609570August 19, 2024
ELECTRICAL SYSTEM
Yesterday my air conditioner was working fine and today it only blows out hot air I truly believe somebody's tampering with my air conditioner as they were with my 2010 Ford focus also. So my question to you is what do I do and what can I do about the car a/c I truly believe someone's tampering with my cars the air conditioner from a computer program somewhere in yamhill county Oregon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609068August 16, 2024
POWER TRAIN
Transmission becomes jerky and fails to shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608724August 15, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the overheating warning light illuminated. The contact stated that the failure occurred while driving over a bridge. The contact stated that the failure was persistent while driving for four hours, returning home from a trip. The vehicle was taken to an independent mechanic where it was diagnosed with transmission clutch failure. The contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the failure was not determined. The contact stated that the transmission had been replaced three times. The contact stated that the current transmission was installed two years ago. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608725August 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608198August 13, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the vehicle stalled and was jerking with the check engine warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608297August 13, 2024
ENGINE, FUEL/PROPULSION SYSTEM
car is shaking and wanting to drive less and less lately its not moving faster then 20 mph. I have no other way to work and I'm sure this will cause an accident soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608369August 13, 2024
UNKNOWN OR OTHER
UNKNOWN. I am aware of at least 2 recalls on my vehicle and took it to Long McArthur in Salina to have the recalls fixed in late summer 2023. As of this date, Long McArthur has not notified me the parts have come in to fix the recalls properly and I am still driving unsafely with many check engine lights on constantly and my vehicle making odd sounds. In summer 2023, Long McArthur said the parts were hard to come by and on back order and told me to highly consider buying a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607922August 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607931August 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607662August 10, 2024
ENGINE
Engine service now popped up on my dashboard and the car did not want to drive it wanted to stall out and die, car is not driveable. Have not had the car long only 8 months I’ve had this car, this car has been having transmission issues since we bought it and we also were sold this car with a known recall. Dealership will not do anything to fix these issues and I am going to be without a car and way to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607516August 9, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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