Ford Focus Complaints

22,326 consumer complaints on file.

#11627831November 28, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I purchased a 2017 Ford Focus from a car dealership called lion cars on 4201 West Colonial Drive in Orlando Florida the car has a major major electrical issue I was at an intersection and the car went completely dead and turned off and it locked me inside the car I couldn't get out of the car the windows would not roll down the doors were not unlocked and the car started smoking finally I got out then 3 days later I turned around and try to get in the car and the car also locked me in out of the car where I couldn't use my key fob nothing on the car works I did a report on it I found out that the car had been in two major crashes and both reports stated severe damage and when you drive down the road it pulls to the left I brought this attentia attention of lying car dealership they said that they would fix the car or they will replace the car and they never did so now I am without a car I am without my money back and I am without replacement car so
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11627869November 28, 2024
UNKNOWN OR OTHER, ENGINE, POWER TRAIN
I am experiencing a significant issue with my 2013 Ford Focus that aligns with known recall symptoms. When I accelerate from a stop, the car shakes violently, similar to a washing machine off balance, and struggles to gain momentum. This issue impacts the vehicle's performance and safety, and I believe it may be related to a recall affecting this model. I kindly request your assistance in diagnosing and resolving this problem under the applicable recall or warranty coverage. Please let me know the next steps to address this concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627744November 27, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 45 MPH on several occasions, the vehicle lost automotive power. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the clutch assembly needed to be replaced. The independent mechanic suggested that the vehicle be taken to a dealer. The vehicle was taken to a dealer and the vehicle was repaired; however, the failure reoccurred. The contact attempted to contact the manufacturer but had not received a response. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627403November 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Ford Focus. The contact stated while at a complete stop at an intersection, the vehicle stalled. The contact stated that there were no warning lights illuminated. The contact stated that he was unable to exit the vehicle because the vehicle lost electrical power, and the doors failed to unlock. The contact stated that he smelled smoke in the passenger cabin. The vehicle was towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627432November 26, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving vehicle on highway the Ford Focus started down shifting while accelerating. This caused the car to not be able to reach sufficient speeds on the road and could have caused an accident. With my family in the car I exited the highway and drove the vehicle home, with the car continuously down shifting and not being able to accelerate as designed. The transmission has known problems and model recalls. I brought it to the dealer for repair but the dealer would not honor the recall. I also called Ford customer care and they were of no help in covering this known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627241November 25, 2024
UNKNOWN OR OTHER
Brought into Ford dealership for recalls to be done and when I picked my car up, no recalls were performed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627295November 25, 2024
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, there was a loud bagging sound that became worse while the brake pedal was depressed. In addition, the contact stated that white smoke was coming from the engine compartment. The vehicle was towed to the dealer where it was diagnosed with water pump and serpentine belt failure. The contact was informed that the serpentine belt and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627325November 25, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle sputtered and jerked while driving. The contact stated that the vehicle failed to perform as needed and the contact parked the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was previously taken to an independent mechanic, and the battery was replaced. The contact was informed that if the failure reoccurred, the failure might be with the transmission clutch. The manufacturer was made aware of the failure. The contact was informed of an undisclosed Customer Satisfaction Program however, the contact had not received the notification. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627343November 25, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a rumbling sound coming from the vehicle with the check engine and transmission failure warning lights illuminated. The contact attempted to drive the vehicle to the dealer; however, the engine overheated seven times. The vehicle was taken to the dealer where it was diagnosed with a failed transmission clutch assembly. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The contact researched and discovered NHTSA Campaign Number: 18V169000 (Power Train) and 18V845000 (Power Train); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627377November 25, 2024
POWER TRAIN
Engine/transmission has slight shudder sometimes after driving long distances. Transmission had issues with clutch and shift fork with only 56,000 miles. Skipped gears or got stuck when shifting from gear 1 to gear 2 with no warning on the day it needed services. Only way to fix is put a brand new transmission in. Should not be needing a new transmission with such low mileage..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626912November 22, 2024
POWER TRAIN
I was waiting at a redlight for it to turn green. The light turned green and I pressed on the accelerator pedal, the vehicle started rolling backwards while the vehicle was in drive. I had to turn the vehicle off in the roadway, I cranked the vehicle back and was able to move it before it told me “transmission overheat”. The dealer said that it was the clutch that went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626790November 22, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that on several occasions while driving in the higher gears, the vehicle began shaking abnormally. Additionally, the contact stated while driving approximately 30 MPH, an unknown warning light illuminated and while accelerating the vehicle began jerking. The vehicle was taken to a dealer on three occasions where it was diagnosed that the clutch was faulty needed to be replaced. The vehicle was repaired twice. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626851November 22, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My check engine light came on. I stopped at Auto Zone and had the check engine light read. The code came back as P1450 (Canister Purge Valve). Upon checking the Ford Website to run my VIN for recalls, nothing came back for my vehicle. I checked NHTSA and learned there have been 6 recalls, and 2 of those 6 seem to fit the issue I am having. However, since my VIN was not identified as one of the affect VINs, I am not able to take advantage of either recall, Ford's number for this recall is 18S32 and 19S22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626589November 21, 2024
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission was shifting rough. The contact pulled over and turned off the vehicle. While restarting the vehicle, the check engine and several other unknown warning lights illuminated. The "Transmission Overheating, Stop Safely" message was displayed while driving. The contact pulled over again and turned off the vehicle. The vehicle failed to restart immediately and was started on the third attempt. The contact drove the vehicle to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Customer Satisfaction Program: 14M02 (Transmission Control Module Extended Warranty Coverage); however, the vehicle was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626602November 21, 2024
STEERING
The contact owns a 2014 Ford Focus. The contact stated while starting the vehicle, the steering wheel seized, and felt very stiff. The power steering warning light was illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626355November 20, 2024
STEERING
I own a 2015 Ford Focus with 69,071 miles - low mileage. It's driven lightly. A couple of months ago, I was driving when suddenly the power steering went out and was extremely difficult to drive and manuever the vehicle. I went to the local dealership to schedule repairs and their computers were out so I couldn't even make an appt. So, I called Ford Motor Company about the power steering going out suddenly on my vehicle while driving to determine if my 2015 Ford Focus was covered for this repair in their current Ford Focus power steering recalls after finding thousands of cases reported for the exact same thing on 2010 - 2015 Ford Focus vehicles. I discovered that my vehicle is not included in the recalls. This is a very dangerous issue that Ford should take responsibility for the safety of their consumers and families who drive their products. There are 12 or more other active recalls for this vehicle presently - Side door latch replacement #20S15 where the doors can suddenly open while driving and fuel tank deformation and may crack in a crash # 15C11 for my vehicle. I took my vehicle to the local Ford dealership today to have the other 2 recalls completed and diagnose the power steering, only to be quoted $3014 for their VERY COMMON known power steering issue. They also did not complete the recall work when this was requested as a priority, so I am still driving around in this dangerous vehicle. Ford recalled 487,301+ 2015 Ford Fusions cars for this very same power steering issue. The recall # is 15S14. NHTSA Campaign #15V250000. Another power steering recall for 2015 Ford Fusion is #19S26 affecting 116,160+ vehicles NHTSA Campaign # 19V632000. Approximately 300,170 Ford Fusions were made in 2015 - how can only some be covered when this is such a common known issue? $3014 to repair the KNOWN issue is not acceptable and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626399November 20, 2024
STEERING
I have discovered this is a very common problem and should be recalled immediately. I bought this ford focus with 50k miles on it and the electrical power steering unit went out within 4 months. i have been driving it this way for 7 months. due to lack of grease or perhaps even lack of an engineered gasket, I believe water has gotten into my system and fried the electronics. this seems to be the most common problem with these electric power steering racks. i see several other models of this car recalled for this problem, why not mine? I'm already overpaying I shouldn't have to pay $1600 to fix this issue. I believe an immediate recall is in order based on how many thousands of people have the same problem as me and are out here driving without power steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626456November 20, 2024
FUEL/PROPULSION SYSTEM
I am filing a safety complaint regarding my 2014 Ford Focus due to recurring error codes P0456 (Very Small Leak Detected), P1450 (Unable to Bleed Up Fuel Tank Vacuum), and P2190 (System Too Rich at Idle). These issues relate to the Evaporative Emission Control System (EVAP) and fuel tank system, which have caused symptoms such as intermittent Check Engine Light warnings, fuel odor, and difficulty refueling. These problems were confirmed by an independent service center during diagnostic testing, but the dealership refused to perform a goodwill fix, citing that my vehicle is not currently included in related recalls. This is particularly concerning because a large number of 2014 Ford Focus vehicles—approximately 1.5 million—have been recalled for similar issues with the EVAP and fuel systems, which pose risks such as fuel vapor leaks and stalling due to fuel system pressure irregularities. Although my VIN is not listed under the recall, the identical symptoms strongly suggest my vehicle should be included. I have not had the vehicle inspected by Ford or other representatives, but I urge NHTSA to investigate further as this is a significant safety concern that endangers me and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626112November 19, 2024
POWER TRAIN, ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. The vehicle failed to restart. Additionally, the contact stated that while the vehicle was stopped, the vehicle rolled backward. The contact also stated that while driving at an undisclosed speed, the vehicle was jerking. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626145November 19, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that the vehicle failed to immediately start. The contact stated that after starting the vehicle, the transmission failed to properly shift between first and second gear, and the vehicle failed to accelerate above 20 MPH. Additionally, the vehicle failed to respond while shifting into reverse. The vehicle was towed to the local mechanic who diagnosed that the dual input clutch assembly, shift fork, and clutch actuator were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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