Ford Focus Complaints

22,326 consumer complaints on file.

#11194458April 7, 2019
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
I'VE REPLACED MY MOTOR MOUNTS THREE TIMES WITHIN 4 MONTHS. MY CAR STILL IS SHAKING, MY HEAT AND AIR ONLY WORKS ON THE RIGHT SIDE, UNDER MY HOOD SOUNDS LIKE A TICKING NOISE. THIS IS ALL WHILE PARKED. PLEASE TELL ME WHAT I CAN DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194466April 7, 2019
STEERING
POWER STEERING WENT OUT MAKING IT DIFFICULT TO STEER. IT HAPPENED LAST NIGHT RANDOMLY. WE DROVE OUR FORD FOCUS TO A FRIENDS HOUSE, TURNED IT OFF, HUNG OUT WITH THEM, AND WHEN WE TURNED THE CAR BACK ON, IT SAID WE NEEDED TO GET THE STEERING SERVICED. IT'S VERY HARD TO STEER AND MAKE TURNS AT LOW MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194346April 6, 2019
STEERING
POWER STEERING FAILED WHILE VEHICLE WAS MOVING ON SURFACE ROAD MAKING IT NEARLY IMPOSSIBLE TO SAFELY STEER OUT OF TRAFFIC. FAILURE CAME ON SUDDENLY AND WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194356April 6, 2019
FUEL/PROPULSION SYSTEM
MY 2015 FORD FOCUS HAS BEEN HAVING STALLING ISSUES. MY VIN# IS ON THE RECALL LIST AND THE LETTER THAT I RECEIVED FROM 12/2018 ADVISED THAT I KEEP AT LEAST HALF A TANK OF GAS IN MY CAR. HOWEVER, MY CAR STALLS EVEN WHEN I KEEP A FULL TANK. MY CAR ALSO SHUDDERS AND SOMETIMES EVEN TURNS OFF AFTER I FILL MY GAS TANK. WHEN MY CAR IS ABOUT TO STALL, I SEE THAT THE TACHOMETER WILL SUDDENLY FLUCTUATE AND THEN SIMPLY DROP TO ZERO. THIS USUALLY HAPPENS WHEN I'M ABOUT TO COME TO A STOP BUT OCCASIONALLY OCCURS WHEN I'M SIMPLY DRIVING DOWN THE ROAD. MY CAR NOW STALLS ON A DAILY BASIS. I HAVE CALLED THE FORD MOTOR COMPANY THREE TIMES IN THE LAST 30 DAYS AND TOLD THEM WHAT IS HAPPENING AND HOW UNSAFE IT IS TO DRIVE A CAR IN THIS WAY. EACH TIME I AM TOLD THAT THEY DON'T KNOW WHEN THE PARTS WILL ARRIVE TO THE DEALERSHIP FOR REPAIRS, EVEN THOUGH MY RECALL LETTER SAID BY THE END OF THE FIRST QUARTER OF 2019. I TOOK MY CAR TO MY MECHANIC AND THEY ALSO STATED THAT MY STALLING ISSUES ARE MOST LIKELY RELATED TO THE RECALL. I NO LONGER DRIVE MY CAR ON THE HIGHWAY AND TRY TO MAINLY STICK TO DRIVING ON BACKROADS WHERE POSSIBLE DUE TO FEARS OF STALLING AND POSSIBLY GETTING INTO AN ACCIDENT BUT THIS IS A HIGHLY IRRESPONSIBLE SITUATION FROM FORD. ASSISTANCE WOULD BE GREATLY GREATLY APPRECIATED. I PROVIDED THE DATE OF 4/6/19 AS THE DATE OF MY CAR STALLING BUT, AS I STATED EARLIER, THIS HAPPENS DAILY AND IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194279April 6, 2019
POWER TRAIN
I OWN A A 2014 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE SHUDDERED AND SHOOK VIOLENTLY. WHEN SHIFTING BETWEEN FIRST AND SECOND GEARS, THERE WAS AN ABNORMAL VIBRATION IN THE VEHICLE. ON SEVERAL OCCASIONS, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE OVER AND UNDER ACCELERATED AND THEN HESITATED. THE DEALER DIAGNOSED THAT THE MANUAL CLUTCH, POWER TRAIN CONTROL MODULE, AND TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE TOTAL COSTS IS $1,590. THE FORD DEALERSHIP DID NOT CONTACT THE MANUFACTURER TO MAKE THEM AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194287April 6, 2019
UNKNOWN OR OTHER
"TAKATA RECALL" COMPUTER OR CLUSTER GIVES OFF SENOR LIGHTS AND IT'S NOT THE PROBLEM(SUCH AS EMERGENCY BRAKE ON, AND MANY MORE). A FORD DEALER HAS REPLACE, CLUSTER,WIRING HARNESS, CONTROL BOX AND DOES NOT FIX THE PROBLEM AND CLAIMS THEY CAN'T DO ANYMORE, BUT CALLED A FORD ENGINEER WHO DOES NOT RETURN CALLS, PER DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194324April 6, 2019
AIR BAGS
MY VEHICLE WAS IN A HEAD ON COLLISION IN WHICH THE AIR BAGS FAILED TO DEPLOY ON THE DRIVER SIDE AND PASSENGER SIDE, WHICH IN TURN CAUSED SIGNIFICANT INJURY TO BOTH PARTIES OCCUPYING THE VEHICLE AT THE TIME OF THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11193986April 5, 2019
FUEL/PROPULSION SYSTEM
MY CAR STALLS WHEN ON THE HIGHWAY & LET OFF THE GAS & SPEED REDUCES RPMS DROP & CAR STALLS. VERY DANGEROUS. FORD HAS A RECALL ISSUE WITH THE CANISTER PURGE VALVE BUT MY VIN# IS NOT ON THAT LIST FOR SOME REASON. PLEASE HELP IT IS DANGEROUS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194066April 5, 2019
STEERING
RACK AND PINION AREA MAKES A LOUD RUBBING NOISE. EVERY TURN TO THE LEFT OR RIGHT HARD TO TURN WHEN DRIVING AT LOW SPEEDS 0-20 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194115April 5, 2019
ENGINE
TAKATA RECALL THE ENGINE LIGHT WARNING IS ON ON MY CAR AND SLIPS WHILE DRIVING. I AM TRYING TO GET HELP TO DETERMINE WHAT IS WRONG TO AVOID ACCIDENTS. I RECEIVED A RECALL LETTER BUT I LOST THE LETTER THAT WAS SENT TO ME. YOUR ATTENTION AND TIME ON MY CONCERN IS VERY MUCH APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194132April 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN), THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE FAILURE OCCURRED INTERMITTENTLY. THE REPAIR WAS PERFORMED BY DELEHANTY FORD (1510 E PIERSON RD, FLUSHING, MI 48433, (810) 659-5687). THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194177April 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE GEAR SLIPPED INTO NEUTRAL. THE VEHICLE SHUTTERED EXTENSIVELY AND WAS EXTREMELY DIFFICULT TO DRIVE. MANKATO FORD (1935 MADISON AVE, MANKATO, MN 56001, (507) 387-3454) DIAGNOSED AND REPLACED THE CLUTCH ASSEMBLY, BUT THE FAILURE RECURRED. THE DEALER WAS AWARE THAT THERE WAS A WARRANTY CAMPAIGN FOR THE VEHICLE AND TOOK AN EXTENDED PERIOD OF TIME TO PROVIDE THE CLUTCH ASSEMBLY. WHEN THE FAILURE RECURRED, THE MANUFACTURER TOOK A LONG TIME TO PROVIDE THE PART FOR THE POWER TRAIN CONTROL MODULE REPLACEMENT. THE WARRANTY CAMPAIGN HAD SINCE EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INITIALLY SERVICED FOR THE MANUFACTURER'S POWER TRAIN RECALL CAMPAIGN NUMBER: 16S30, WHICH ALSO FAILED TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194209April 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I HAVE A CALLED THE DEALERSHIP I BOUGHT MY CAR FROM. THEY ARE REFUSING TO HELP ME. MY TRANSMISSION IS GOING OUT ON MY CAR. THAT I'VE HAD FOR 1 YEAR. I'VE HAD MY CAR LOOKED AT 4 TIMES. BUT THE ISSUE WASN'T FIXED. THIS CAR ISN'T SAFE FOR ME TO DRIVE. I WANT THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193798April 4, 2019
POWER TRAIN
THE VEHICLE SHAKES AND LOSES POWER AT TAKE OFF. IT DOES NOT HAPPEN EVERY TIME. THE CAR WAS TAKEN TO FORD AND WE WERE TOLD THAT IT IS A "NORMAL FEATURE". THIS CAR WAS PURCHASED FOR OUR TEENAGER AND, 2 DAYS AFTER PURCHASE, WE ARE NOT COMFORTABLE WITH HER DRIVING IT. SHE PULLS INTO TRAFFIC AND THE CAR SHAKES AND DOES NOT ACCELERATE APPROPRIATELY. VERY UNSAFE AND NEEDS ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193955April 4, 2019
STEERING
ON TWO SEPARATE OCCASIONS, THE CAR LOST STEERING ABILITY WITHOUT ANY WARNING WHILE MY SON WAS DRIVING ON A BUSY HIGHWAY IN TRAFFIC. HE WAS LUCKILY ABLE TO PULL OVER WITHOUT CRASHING, THOUGH REQUIRED CONSIDERABLE EFFORT TO MANEUVER THE CAR OUT OF TRAFFIC, AS STEERING REQUIRED FULL STRENGTH. THE STEERING ASSIST MALFUNCTION MESSAGE APPEARED AFTER THE 3RD INCIDENT WHEN HE STARTED THE CAR IN HIS DRIVEWAY. I CANNOT UNDERSTAND HOW FORD CAN CAN CONTINUE TO ENDANGER DRIVERS AND OTHERS BY NOT RECALLING THIS CLEARLY DEFECTIVE ELECTRONIC STEERING SYSTEM. THE EXACT SAME SYSTEM HAS BEEN RECALLED IN OTHER MODELS TOTALING OVER 1.3 MILLION VEHICLES, PER A NEW YORKTIMES ARTICLE. THIS IS NOT A SMALL OR TRIVIAL PROBLEM. IN ADDITION, FORD MANUFACTURING HAS NOTIFIED DEALERS OF 'STEERING PROBLEMS' BUT FELL SHORT BY NOT INVESTIGATING THE ISSUE. THE PROBLEM IS APPARENTLY WELL KNOWN AND DOCUMENTED. PLEASE DO SOMETHING BEFORE INNOCENT PEOPLE ARE INJURED AND/OR KILLED. WE HAVE ALREADY ENDURED THE STRESS OF A TRANSMISSION/CLUTCH MALFUNCTION, FOR WHICH FORD EXTENDED THE WARRANTY TO COVER, BUT DID NOT NOTIFY OWNERS, AS AN OFFICIAL RECALL WOULD REQUIRE. OUR EXTREMELY HONEST AND DILIGENT MECHANIC RESEARCHED IT AND FOUND OUT, SO WE WERE ABLE TO HAVE THOSE REPAIRS DONE AT THE DEALER AT NO EXPENSE. THIS IS A NO-BRAINED, DO THE RIGHT THING AND ISSUE THE RECALL. DON'T PLAY RUSSIAN ROULETTE WITH OTHER PEOPLE'S LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193957April 4, 2019
FUEL/PROPULSION SYSTEM
BETWEEN 10 AND 15 MPH, THE CAR WILL STUTTER, ACTING LIKE IT WANTS TO STALL. ADDITIONALLY, IT WOULD NOT IMMEDIATELY START ONE MORNING, ACTING LIKE IT WASN'T GETTING FUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193546April 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHUDDERED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE FUEL GAUGE FAILED TO DISPLAY THE CORRECT FUEL LEVEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LAFONTAINE FORD OF BIRCH RUN (11661 N BEYER RD, BIRCH RUN, MI 48415, (989) 652-6157) AND WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 108,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193577April 3, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE ENGINE RANDOMLY SHUDDERED AND HESITATED. THE VEHICLE WAS TAKEN TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 29,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193629April 3, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE VEHICLE SHUTS DOWN, WHILE COMING TO A STOP. THE MESSAGE IN THE WINDOW READS, PUT THE CAR IN PARK IN RESTART THE VEHICLE. THIS HAS HAPPENED ON FOUR OCCASIONS. MOST RECENTLY THREE WEEKS AFTER SERVICING FOR THE SAME PROBLEM. ON THIS MOST RECENT OCCASION, SUNDAY, MARCH 31ST., I STOPPED TO PUT THE CAR IN REVERSE TO PARK AND BEGIN TO MOVE THE VEHICLE SHUT DOWN. I WAS IN FRONT OF MY HOME PARKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193717April 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
SO I WAS DRIVING HOME LAST NIGHT IN THE RAIN AND THE SPEEDOMETER WAS JUMPING AROUND A LITTLE AND THE TRACTION CONTROL FLASHED A COUPLE TIMES AND I THOUGHT 'OH IT'S JUST CAUSE THE RAIN' WELL TODAY THE SAME THING WAS HAPPENING WHILE I WAS DRIVING. THEN I GOT A WARNING LIGHT SAYING 'LOW BRAKE FLUID' AND THE BRAKES LOCKED UP WHILE I WAS DOING 30MPH. IT WENT AWAY AND DROVE FINE BUT IT WILL POP UP EVERY 4 MILES OR SO SAYING LOW BRAKE FLUID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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